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Compare CustomerGauge vs SatisMeter

Comparison Summary

For CustomerGauge vs SatisMeter comparison, Our AI algorithm looked at 1400 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerGauge and SatisMeter to solve their respective business needs.

Pros and cons of CustomerGauge and SatisMeter

CustomerGauge is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as SatisMeter is focused towards Collecting Feedback with Promotions and Communication Management with E-Mail .

logo CustomerGauge

Focus area

Software Failure Risk

  • medium

logo SatisMeter

Focus area

Software Failure Risk

  • low

About

Account Experience software for better customer-centric decisions that grow your account faster

Customer feedback tool using Net Promoter Score to understand the customer journey

Financials

SEED

Business Need

Total Processes
(we found evidences for)

37

31

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


loyalty management

customise loyalty program


helpdesk management


lead qualification

lead qualification: technographic


lifetime value management



competitive intelligence


communication management

sending & publishing communications



rating and review management


campaign management



generation of new leads


knowledge management


workflow management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more
  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • offline

  • chat

  • point of sale

  • mobile

  • website

  • mobile app

  • Slack

  • events

  • trade shows

  • video

  • See 9 more
  • promotions

  • e-mail

  • offline

  • chat

  • point of sale

  • mobile

  • website

  • mobile app

  • Slack

  • events

  • trade shows

  • video

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting