ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.
This comparison report of ConnectWise Manage vs. Scratchpad is based on a specific set of business needs and context. The comparison uses 7102 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ConnectWise Manage and Scratchpad
ConnectWise Manage, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk, whereas Scratchpad, PlanPlus Online, Pipeliner CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ConnectWise Manage covers Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Scratchpad focuses on Forecasting, Workflow Management, Pipeline Management, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ConnectWise Manage and Scratchpad: Best activities based on customer satisfaction
ConnectWise Manage in Action: Unique Activities
What Are the key features of ConnectWise Manage for Helpdesk Management?
"...Storing company and contact information, tracking time to projects, and using it as a service help desk...." Peer review by User
What solutions does ConnectWise Manage provide for Sales Document Management?
"...ConnectWise tracking allows us to develop and adhere to Service Level Agreements with our outsourced clients...." Peer review by Lewis W., Sr. Project Manager, Computer Software
How does ConnectWise Manage address your Engagement Management Challenges?
"...I love being able to have a single login to a very powerful system that allows me to manage employees, manage clients, interact with contacts and companies, provide accounting and record keeping...." Peer review by Carson Hagan, ITILv3, Director Managed Services, LightWire, Inc
How does ConnectWise Manage address your Contact List Management Challenges?
"...We use ConnectWise (CW) to create and manage tickets, opportunities, sales orders, purchase orders, receiving, and contact management...." Peer review by Kim Hikichi, President, Core Information Technologies ltd.
Scratchpad in Action: Unique Activities
What makes Scratchpad ideal for Forecasting?
"...I'm always prepared for forecast calls and it takes me 1/4 the time as it used to...." Peer review by Ben S., Enterprise Account Executive
How efficiently Does Scratchpad manage your Workflow Management?
"...I love the ability to handle all of my tasks and call notes in one simple to use workflow...." Peer review from Computer Software
How does Scratchpad address your Pipeline Management Challenges?
"...Pipeline management and being able to stay organized!..." Peer review by David J., Strategic Account Executive
How efficiently Does Scratchpad manage your Training & Onboarding?
"...This has been a great experience working with their team to learn the product and share feedback that they are implementing right away...." Peer review by Shane J., Strategic Account Executive, Smartsheet
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Launch new products
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Acquire customers
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Enhance customer relationships
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| ConnectWise Manage | Scratchpad | |
|---|---|---|
| Peer score | 4.1 | 4.9 |
| Peer insights | 5962 | 1140 |
| Top industries |
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
|
Computer Software 49.0%
Information Technology And Services 18.0%
Financial Services 11.0%
|
| SMB and Mid-Market | 93.0% | 79.0% |
| Enterprise | 7.0% | 21.0% |
| Pricing | ConnectWise Manage |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest ConnectWise Manage news
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.