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Compare Clicktools vs SurveyMonkey CX

Comparison Summary

For Clicktools vs SurveyMonkey CX comparison, Our AI algorithm looked at 1835 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Clicktools and SurveyMonkey CX to solve their respective business needs.

Pros and cons of Clicktools and SurveyMonkey CX

Clicktools is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with Website where as SurveyMonkey CX is focused towards Collecting Feedback and Campaign Management .

logo Clicktools

Focus area

Clicktools is better than SurveyMonkey CX for

Software Failure Risk

  • low

logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Feedback management tool to build a CX program that adapts to customer needs

Age

1972

1999

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

32

35

Total Goals
(we found evidences for)

4

7

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


social media management

social media analytics



workflow management


communication management

sending & publishing communications


competitive intelligence



rating and review management


training & onboarding


courses & assessment

create learning path


contact list management



content management


products & pricelist management


campaign management


helpdesk management



conference call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • See 1 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

Top Channels

Channels Used

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more
  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting