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Compare Clicktools vs SurveyMonkey CX

Failure Risk Guidance Security Report ?

Failure Risk for Clicktools low Failure Risk for SurveyMonkey CX medium
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Comparison Summary

For Clicktools vs SurveyMonkey CX comparison, Our AI algorithm looked at 1835 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Clicktools and SurveyMonkey CX to solve their respective business needs.

Pros and cons of Clicktools and SurveyMonkey CX

Clicktools is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with Website where as SurveyMonkey CX is focused towards Collecting Feedback and Campaign Management .

logo Clicktools

Focus area

Clicktools is better than SurveyMonkey CX for

Software Failure Risk

  • low

logo SurveyMonkey CX

Focus area

Software Failure Risk

  • medium

About

Clicktools | Clicktools by CallidusCloud | Survey App for Salesforce

Feedback management tool to build a CX program that adapts to customer needs

Age

1972

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

35

Total Goals
(we found evidences for)

4

7

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (128)

Read Reviews (96)

measuring customer satisfaction

Read Reviews (56)

Read Reviews (14)

measuring net promoter score

Read Reviews (6)

Read Reviews (47)

engagement management

Read Reviews (37)

Read Reviews (16)

engaging and following up

Read Reviews (32)

Read Reviews (13)

social media management

Read Reviews (6)

Read Reviews (1)

social media analytics

Read Reviews (6)

Read Reviews (0)

telemarketing

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (1)

communication management

Read Reviews (2)

Read Reviews (1)

sending & publishing communications

Read Reviews (2)

Read Reviews (1)

competitive intelligence

Read Reviews (2)

Read Reviews (8)

rating and review management

Read Reviews (2)

Read Reviews (5)

training & onboarding

Read Reviews (2)

Read Reviews (6)

courses & assessment

Read Reviews (2)

Read Reviews (1)

create learning path

Read Reviews (2)

Read Reviews (1)

contact list management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (7)

content sharing

Read Reviews (0)

Read Reviews (7)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (14)

helpdesk management

Read Reviews (0)

Read Reviews (7)

conference call management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • See 1 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • See 4 more

Top Channels

Channels Used

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

  • social media

  • promotions

  • e-mail

  • offline

  • events

  • trade shows

  • phone calls

  • chat

  • causes and charity

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting