Clicktools vs. Device Magic: Comparing Best Customer Feedback Management Solutions 2026

Overview: Clicktools and Device Magic as Customer Feedback Management Category solutions.

Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

Device Magic: Device Magic captures field data, signatures, work orders, and checklists from teams. Data collection is possible anywhere, even offline.

This comparison of Clicktools vs. Device Magic draws on 1582 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Clicktools supports Winter airport operations automation, Procurement process automation, Automated material flow in manufacturing, Road asset management optimization, etc.

Device Magic supports Field inspection reporting automation, Remote project data collection, Flight journey log digitization, Field data collection for fiber projects, etc.

Evidence shows that both products are used for Workforce management.

Clicktools also covers Procurement automation, Manufacturing automation, Asset management, HR process automation, etc.

Device Magic also covers Field data collection, Compliance management, Quality management, Fleet management, etc.

Top use cases: Clicktools vs Device Magic

Use cases tied to Clicktools and Device Magic from verified data sources. Click any use case for supporting evidences.

Clicktools Device Magic

Top Capabilities: Clicktools vs Device Magic

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Clicktools
Shared
Device Magic
Shared by both · Topics
Clicktools only
Device Magic only

Deployed Industries: Clicktools vs Device Magic

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Clicktools
Shared
Device Magic
Shared by both · Industries
Clicktools only
Device Magic only

Deployed Market Segments: Clicktools vs Device Magic

Share of peer evidence by company size for Clicktools and Device Magic. Each product segments add up to 100%. Click any segment for supporting evidence.

Clicktools 100%
Device Magic 100%

Clicktools and Device Magic: Best activities based on customer satisfaction

Clicktools in Action: Unique Activities

What makes Clicktools ideal for Collecting Feedback?
Clicktools is a platform that helps businesses gather and analyze customer feedback. nIt enables organizations to design feedback programs, measure customer satisfaction, and enhance customer engagement.nBusinesses can collect feedback from various channels, such as mobile, web, and social media.
"...Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback...." Peer review from Clicktools
How efficiently Does Clicktools manage your Engaging Conversational Surveys?
Clicktools offers a simple platform for creating engaging surveys. The tool enables users to design surveys that gather customer feedback and manage customer engagement. Clicktools also allows users to customize survey features to improve participation.
"...It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement...." Peer review by Verified User, Team Lead in Information Technology, Computer Software

Device Magic in Action: Unique Activities

How does Device Magic address your Workflow Management Challenges?
The solution enables businesses to automate workflows by integrating with various systems. The workflow tool facilitates data collection and delivery in different formats, automating data-driven processes. nUsers can customize forms and checklists, improving productivity, communication, and project workflows.
"...- Create seamless business workflows through Integrations with Google Drive, Dropbox, Salesforce, ShareFile, SQL databases, Zapier, Podio and more..." Peer review

Integrations

Ecosystem partners each product commonly connects with.

Clicktools

OneDesk
4.1
Notion
4.6
FireText
4.0
Lucidchart
4.5

News

Latest Clicktools news

SAP Accelerates AI‑Enabled SaaS Platform Buildout Ahead of Q3 Earnings - SaasRise

SAP is enhancing its AI-enabled SaaS platform through collaborations with Nvidia and NetApp. The partnership with Nvidia integrates the OpenShell security tool into SAP's Business AI Platform for AI governance, while NetApp focuses on cloud-native storage integration for AI workloads. These efforts aim to strengthen SAP's AI capabilities and create a competitive edge in mission-critical environments.

02/10/2026 - source