CheckMarket Survey vs. Delighted platform: Comparing Best Customer Feedback Management Solutions 2026

Overview: CheckMarket Survey and Delighted platform as Customer Feedback Management Category solutions.

CheckMarket Survey caters to diverse customer feedback needs with robust support for helpdesk management and engaging surveys, making it suitable for a range of industries. Delighted shines with a strong focus on collecting feedback and measuring loyalty metrics like NPS, appealing particularly to enterprise users in technology sectors. Both offer extensive analytics and are backed by reliable 24/7 support. Depending on the industry focus and scale of operations, businesses can choose accordingly.

CheckMarket Survey: Checkmarket-survey and Medallia Agile Research enable the launch of DIY surveys. Advanced research analytics are offered by Medallia Agile Research.

Delighted platform: Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Top use cases: CheckMarket Survey vs Delighted platform

Use cases tied to CheckMarket Survey and Delighted platform from verified data sources. Click any use case for supporting evidences.

CheckMarket Survey
Delighted platform
Shared by both · Use cases
CheckMarket Survey Delighted platform

Top Capabilities: CheckMarket Survey vs Delighted platform

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

CheckMarket Survey
Shared
Delighted platform
Shared by both · Topics
CheckMarket Survey only
Delighted platform only

Deployed Industries: CheckMarket Survey vs Delighted platform

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

CheckMarket Survey
Shared
Delighted platform
Shared by both · Industries
CheckMarket Survey only
Delighted platform only

Deployed Market Segments: CheckMarket Survey vs Delighted platform

Share of peer evidence by company size for CheckMarket Survey and Delighted platform. Each product segments add up to 100%. Click any segment for supporting evidence.

CheckMarket Survey 100%
Delighted platform 100%
CheckMarket Survey Delighted platform
Key Capabilities Supported CheckMarket Survey supports helpdesk management and collecting feedback, blending customer engagement with support processes. → Delighted facilitates collecting feedback and measuring Net Promoter Score, focusing on loyalty metrics and stakeholder engagement. →
Business Goals CheckMarket Survey aims to improve customer satisfaction and acquire new customers. → Delighted aims to enhance customer satisfaction and brand engagement, with a keen eye on increasing sales and revenue. →
Core Features The standout features of CheckMarket Survey include custom reports and data import/export, enabling thorough data analysis and integration. → Delighted impresses with its AI-powered analytics and custom reports, offering deep insights and advanced data handling. →
Vendor Support CheckMarket Survey provides comprehensive 24/7, chat, email, and phone support, catering to diverse user preferences. → Delighted provides 24/7 and email support, ensuring users have constant access to assistance. →
Segments and Industries CheckMarket Survey is popular among enterprises, government, and non-profits, showing its versatility across various sectors. → Delighted predominantly serves enterprise customers in IT and internet sectors, underscoring its tech-savvy focus. →
Operational Alignment CheckMarket Survey integrates well within enterprise workflows, particularly in complex environments. → Delighted suits large-scale operations in tech-heavy sectors, providing streamlined feedback management. →
lightning

Applying your context and needs changes the comparison

CheckMarket Survey and Delighted platform: Best activities based on customer satisfaction

CheckMarket Survey in Action: Unique Activities

What benefits does CheckMarket Survey offer for Helpdesk Management?
The survey platform offers a responsive and knowledgeable helpdesk. Customer support is readily available and can provide assistance with technical issues or general questions. However, some features may require coding knowledge and the help center may not provide comprehensive information.
"...The best thing if you'd ask me is the fact that the helpdesk consists of REAL PEOPLE picking up the phone, who're very keen to help you out with anything...." Peer review by Alex S., Consultant, Financial Services

Delighted platform in Action: Unique Activities

Why is Delighted platform the best choice for Collecting Feedback?
Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.
"...Prior to NPS, we did not have a system in place to gauge this data...." Testimonial by Jessie Reed, Manager of the Social Care and Community Team, Affirm
How can Delighted platform enhance your Engaging Conversational Surveys process?
Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.
"...The ability of Delighted to integrate with other applications also solved difficulties we had in following up with our NPS respondents, so now we close the loop with customers within 24 hours of their NPS response, showing them that we are listening and care about their feedback...." Peer review by April T, Vice President, Publishing

News

Latest CheckMarket Survey news

Atombit Signs Medallia Alliance to Generate Measurable Outcomes with AI ...

Medallia and Atombit have formed a strategic alliance to enhance enterprise customer and employee experiences using AI-driven intelligence. This partnership aims to convert experience data into actionable insights, leveraging Medallia's platform and Atombit's AI and consulting capabilities. Initially focusing on Italy, the alliance plans to expand across Europe and beyond.

22/07/2026 - source