Comparison Summary
This comparison report of Callminer Eureka vs. 3CX Phone System is based on a specific set of business needs and context. The comparison uses 1485 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Callminer Eureka and 3CX Phone System
Callminer Eureka, 3CX Phone System, Call Logic, VCC Live®, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Callminer Eureka covers Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
3CX Phone System focuses on Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor. " - Adam McCord
"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. " - Matt B
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Callminer Eureka
Focus area
Callminer Eureka is better than 3CX Phone System for
Software Failure Risk
3CX Phone System
Focus area
3CX Phone System is better than Callminer Eureka for
Software Failure Risk
About
Eureka's Speech Analytics Software Platform | CallMiner
3CX: Open Standards Software IP PBX
Financials
SERIES F
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
29
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve brand engagement
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Increase average basket value
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Scale best practices
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Improve ROI
- See 5 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
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print media
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magazine
- See 10 more
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phone calls
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offline
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events
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trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
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print media
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magazine
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
