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Compare Bright Pattern vs Genesys PureConnect

Comparison Summary

This comparison report of Bright Pattern vs. Genesys PureConnect is based on a specific set of business needs and context. The comparison uses 5696 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Bright Pattern and Genesys PureConnect

Bright Pattern, Genesys PureConnect, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Bright Pattern covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Genesys PureConnect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.

"Since our environment was on-premise, we could not adapt seamlessly to change. It was difficult to take on new challenges because it was not always clear whether the response would be successful. " - Ken Hayakawa

"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Bright Pattern

Focus area

Bright Pattern is better than Genesys PureConnect for

Software Failure Risk

  • low

logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Bright Pattern for

Software Failure Risk

  • low

About

Bright Pattern: Contact Center Software | Cloud-Based

Genesys | all-in-one omnichannel contact center and communications solution

Age

2010

1990

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

59

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up


contact list management


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management


workflow management


training & onboarding


lifetime value management



communication management

tracking & monitoring communications


competitive intelligence


content management


rating and review management



relationship management



touchpoint management


business development



lead qualification

lead qualification: technographic



account management


campaign management


knowledge management



outbound marketing


performance management



social media management

social media analytics




conference call management


revenue cycle management


motivation management


billing and invoice management


customer case management


Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve efficiency

  • Improve consistency

  • Enter new markets internationally or locally

  • Launch new products

  • Increase sales & revenue

  • Improve brand engagement

  • See 7 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • chat

  • events

  • trade shows

  • omnichannel

  • social media

  • website

  • user generated content

  • blogs

  • games

  • support groups

  • on premises

  • channel partners

  • Whatsapp

  • video

  • See 14 more
  • phone calls

  • offline

  • e-mail

  • chat

  • events

  • trade shows

  • omnichannel

  • social media

  • website

  • user generated content

  • blogs

  • games

  • support groups

  • on premises

  • channel partners

  • Whatsapp

  • video

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting