Skyvera Overview
Here’s the scoop on Skyvera! We've gathered over 427 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Skyvera is right for your needs? Our Cuspera AI engine can evaluate how Skyvera fits your specific business needs, industry, and context. Get your personalized assessment report today.
Skyvera supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Contact List Management
- Call Recording
- Helpdesk Management
Skyvera can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Improve ROI, etc. It can help manage these activities if you use Promotions Review Sites Amazon etc. for these needs. As a solution, Skyvera's capabilities include Personalization, Live Streaming, Feedback Surveys, etc.
Reviews
"...We re serving the telecommunications industry worldwide with an extensive portfolio of Telco cloud solutions for customer engagement, network, and monetization...." ZephyrTel Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Skyvera solved their business needs. Cuspera uses 427 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Skyvera.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Contact List Management , as the business use cases that they have been most satisfied while using Skyvera.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.65/5 ★ |
"...We re serving the telecommunications industry worldwide with an extensive portfolio of Telco cloud solutions for customer engagement, network, and monetization...." ZephyrTel Solutions |
| engaging and following up |
4.54/5 ★ |
"...Customers still value the human touch, with the majority still preferring to engage directly with a contact center agent...." Multi-channel call centre software solution, intelligent contact centre management |
| Customer Feedback Management with Promotions, Review Sites, Amazon and Mobile |
4.47/5 ★ |
"...ResponseTek for Telco is a cloud-centric Customer Experience Management (CXM) platform based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates...." Customer Experience Management (CXM) software solutions, CEM platform for Telecom operators |
| measuring customer satisfaction |
3.93/5 ★ |
"...Though the financial impact can be significant for the operator, the impact on customer satisfaction can be even more damaging and the unsatisfied customers will most likely leave the operator who is not able to protect their subscribers...." SMSC, IP Short Message Gateway, SMS Firewall, AGW and 5G SMSF from NewNet Messaging |
| measuring net promoter score |
3.28/5 ★ |
"...ResponseTek for Telco solutions improve customer satisfaction metrics such as Net Promoter Score (NPS), leading to increased revenues and lower churn rates...." Customer Experience Management (CXM) software solutions, CEM platform for Telecom operators |
| Contact List Management with Phone Calls |
4.13/5 ★ |
"...Multi-channel call centre software solution, intelligent contact centre management...." Multi-channel call centre software solution, intelligent contact centre management |
| tracking contacts |
3.14/5 ★ |
"...Able to track all contacts a customer has with an organization across all channels, providing the agent with a genuine 360-degree view of the customer. ..." Multi-channel call centre software solution, intelligent contact centre management |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.65/5 ★ |
"...We re serving the telecommunications industry worldwide with an extensive portfolio of Telco cloud solutions for customer engagement, network, and monetization...." ZephyrTel Solutions |
|
| engaging and following up |
4.65/5 ★ |
| Customer Feedback Management with Promotions, Review Sites, Amazon and Mobile |
4.47/5 ★ |
"...ResponseTek for Telco is a cloud-centric Customer Experience Management (CXM) platform based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates...." Customer Experience Management (CXM) software solutions, CEM platform for Telecom operators |
|
| measuring customer satisfaction |
4.47/5 ★ |
| measuring net promoter score |
4.47/5 ★ |
| Contact List Management with Phone Calls |
4.13/5 ★ |
"...Multi-channel call centre software solution, intelligent contact centre management...." Multi-channel call centre software solution, intelligent contact centre management |
|
| tracking contacts |
4.13/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 427 insights from peers and experts to help you assess how these Skyvera use cases fit your business needs.
Peers used Skyvera to Increase sales & revenue and Enhance customer relationships
Skyvera Alternatives
Peer and Expert Opinion on Features
for Skyvera
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (7) |
| Live streaming | Read Reviews (6) |
| Feedback surveys | Read Reviews (5) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (7) |
| Live streaming | Read Reviews (6) |
| Feedback surveys | Read Reviews (5) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Skyvera
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (89) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (89) |
| Phone Support | Read Reviews (14) |
| Email Support | Read Reviews (7) |
| Chat Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (32) |
| Custom Reports | Read Reviews (20) |
Software Failure Risk Guidance
?for Skyvera
Overall Risk Meter
Top Failure Risks for Skyvera
Vendor Profile Details
Company Name
Skyvera
Company Website
https://www.skyvera.comHQ Location
401 Congress Avenue, Suite 2650, Austin, TX 78701, US
Employees
51-200
Social
Financials
PRIVATE
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