cuspera logo CUSPERA

Compare Alchemer Enterprise Feedback Management Platform vs GetFeedback

Comparison Summary

For Alchemer Enterprise Feedback Management Platform vs GetFeedback comparison, Our AI algorithm looked at 10099 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Alchemer Enterprise Feedback Management Platform and GetFeedback to solve their respective business needs.

Pros and cons of Alchemer Enterprise Feedback Management Platform and GetFeedback

Alchemer Enterprise Feedback Management Platform is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as GetFeedback is focused towards Collecting Feedback and Engaging Conversational Surveys with E-Mail .

Both Alchemer Enterprise Feedback Management Platform and GetFeedback are Customer Feedback Management software, peers recommend Alchemer Enterprise Feedback Management Platform for Market research and helpdesk management where as GetFeedback is more known for Engaging conversational surveys and engaging and following up .

logo Alchemer Enterprise Feedback Management Platform

Focus area

Alchemer Enterprise Feedback Management Platform is better than GetFeedback for

Software Failure Risk

  • low

logo GetFeedback

Focus area

GetFeedback is better than Alchemer Enterprise Feedback Management Platform for

Software Failure Risk

  • low

About

Online Survey Software that helps you transform to a truly customer-centric organization

Feedback Management Tool to Collect, Integrate, Visualize CX data

Age

2006

1999

Financials

Seed

IPO

Business Need

Total Processes
(we found evidences for)

71

63

Total Goals
(we found evidences for)

16

15

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



helpdesk management


communication management

sending & publishing communications


training & onboarding


social media management

social media analytics

scheduling post to social media



workflow management




contact list management


products & pricelist management


sales document management

contract management

proposal & quote management


lead qualification

lead qualification: technographic

lead qualification: demographic


competitive intelligence




campaign management

campaign monitoring


rating and review management


sales review & feedback


segmentation and targeting



generation of new leads




courses & assessment

create learning path



sales call management


community marketing


lifetime value management


loyalty management

identify target customers

customise loyalty program


business development



community building



knowledge management


customer case management





relationship management






Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Establish thought leadership

  • Build brand awareness

  • Scale best practices

  • Grow market share

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Manage risk

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve consistency

  • Improve efficiency

  • Establish thought leadership

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • See 12 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more
  • promotions

  • e-mail

  • user generated content

  • blogs

  • phone calls

  • mobile

  • chat

  • offline

  • point of sale

  • website

  • social media

  • text SMS

  • video

  • review sites

  • Slack

  • Amazon

  • Twitter

  • Yelp

  • mobile app

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting