Act! vs. OutSystems: Comparing Best CRM Solutions 2026

Overview: Act! and OutSystems as CRM Category solutions.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

OutSystems: OutSystems helps developers rapidly build serious applications with a visual, model-driven environment and AI assistance. Platform services and automation enhance the entire application lifecycle efficiently.

This comparison of Act! vs. OutSystems draws on 7184 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Act! and OutSystems are commonly chosen for Sales process automation.

Act! also supports Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, Sales pipeline and client management, etc.

OutSystems also supports Legacy system modernization, Legacy application modernization, Legacy system migration, Logistics process automation, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Field data collection, Workforce management, etc.

Act! also covers Marketing automation, Contact management, CRM implementation, Email marketing, etc.

OutSystems also covers Application development, Application modernization, Customer experience, Supply chain optimization, etc.

Top use cases: Act! vs OutSystems

Use cases tied to Act! and OutSystems from verified data sources. Click any use case for supporting evidences.

Act!
OutSystems
Shared by both · Use cases
Act! OutSystems

Top Capabilities: Act! vs OutSystems

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
OutSystems
Shared by both · Topics
Act! only
OutSystems only

Deployed Industries: Act! vs OutSystems

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Act!
Shared
OutSystems
Shared by both · Industries
Act! only
OutSystems only

Deployed Market Segments: Act! vs OutSystems

Share of peer evidence by company size for Act! and OutSystems. Each product segments add up to 100%. Click any segment for supporting evidence.

Act! 100%
OutSystems 100%

Act! and OutSystems: Best activities based on customer satisfaction

Act! in Action: Unique Activities

How can Act! optimize your Contact List Management Workflow?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...I'm able to record Outlook correspondence/emails automatically into my clients history for future reference...." Peer review by Kenneth, The McMillan Group
How does Act! facilitate Engagement Management?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...The sales team is able to effectively communicate where customer interaction is at during a sales process that requires multiple people to interact...." Peer review by Gabe C, Information Technology Manager, Information Technology and Services
What solutions does Act! provide for Communication Management?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...Once Outlook Office 2013 is configured, not a bad system for tracking emails sent and received from clients...." Peer review by Jean A, Office Manager
What benefits does Act! offer for Sales Document Management?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...However, I expect to purchase another copy of the program because of a new contract that will have extensive telemarketing and reporting...." Peer review by Bruce, Specialized Applications
How efficiently Does Act! manage your Lead Tracking?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...It allows you to track your sales leads and to do list in a way that older users (like me) can appreciate...." Peer review by ELMAHDI, Astoria Values Inc.

OutSystems in Action: Unique Activities

How does OutSystems address your Training & Onboarding Challenges?
Outsystems training and onboarding capabilities enable fast learning and rapid development for new developers, promoting quick integration into the development team. The platform facilitates fast development and delivery of projects, particularly with limited budgets and smaller development teams. However, limitations exist in the availability of trained developers and the effectiveness of initial online training.
"...It is scalable, allowing you to build and manage large portfolios of applications, created by teams of developers working on separate modules simultaneously...." Peer review by helder ascensao
What makes OutSystems ideal for Workflow Management?
OutSystems enables the development of automated workflows for business processes. It facilitates the integration of various systems into a simplified workflow. The platform provides features for intelligent workflow design and deployment, including rollback functionality, scalability, and security. However, designing and configuring workflows for non-technical users can be challenging.
"...it comes with high level API management & workflow engine...." Peer review by Executive Sponsor
What benefits does OutSystems offer for Helpdesk Management?
Outsystems offers helpdesk management capabilities that enable users to build applications for customer support. These applications are easy to use and offer powerful integration capabilities. nOutsystems provides support for users and partners, with a focus on building call center applications. nThe platform may face limitations in terms of support desk response times.
"...developing call center apps Ease, simplicity and speed of development..." Peer review by Arnaldo M., Telecommunications

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source

Latest OutSystems news

OutSystems Expands Agentic Industry Solutions

OutSystems expands its Agentic Industry Solutions for banking, enhancing consumer lending processes by integrating agents, applications, and workflows into a governed system. This approach aids banks like KeyBank and Paragon Bank in modernizing lending operations, ensuring compliance and efficiency. The solution includes mobile and web applications, data models, and deterministic workflows, addressing manual tasks in lending.

27/08/2026 - source