C2CRM vs. Act!: Comparing Best CRM Solutions 2026

Overview: C2CRM and Act! as CRM Category solutions.

C2CRM: C2CRM by Clear C2 is an enterprise and small business CRM solution. It includes sales, marketing, relationship management, and help desk, with top-ranked customer support.

Act!: Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

This comparison of C2CRM vs. Act! draws on 4739 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both C2CRM and Act! are commonly chosen for Email marketing campaign management.

C2CRM also supports Sales team organization and tracking, Customer relationship automation, Sales pipeline automation, Lead and sales management, etc.

Act! also supports Sales process automation, Customer relationship management, Sales activity tracking and reporting, Sales opportunity management, etc.

Evidence shows that both products are used for Customer relationship management, Customer engagement, Sales management, Sales enablement, etc.

C2CRM also covers Partner relationship management, HR process automation, CRM integration, Ecommerce integration, etc.

Act! also covers Marketing automation, Contact management, CRM implementation, Email marketing, etc.

Top use cases: C2CRM vs Act!

Use cases tied to C2CRM and Act! from verified data sources. Click any use case for supporting evidences.

C2CRM
Act!
Shared by both · Use cases
C2CRM Act!

Top Capabilities: C2CRM vs Act!

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

C2CRM
Shared
Act!
Shared by both · Topics
C2CRM only
Act! only

Deployed Industries: C2CRM vs Act!

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

C2CRM
Shared
Act!
Shared by both · Industries
C2CRM only
Act! only

Deployed Market Segments: C2CRM vs Act!

Share of peer evidence by company size for C2CRM and Act!. Each product segments add up to 100%. Click any segment for supporting evidence.

C2CRM 100%
Act! 100%

C2CRM and Act!: Best activities based on customer satisfaction

C2CRM in Action: Unique Activities

How does C2CRM address your Relationship Management Challenges?
The software offers features for managing customer relationships, sales, customer service, and marketing. It includes modules for sales management, customer service, and marketing management, among others. The software is designed to help businesses manage customer relationships and track customer interactions.
"...Implementation and Customer Support at Clear C2 states, HR continues to leverage our support organization to customize C2CRM to Dean Foods evolving business needs through a partner relationship that has been cultivated and nurtured over the years. ..." Case Study Dean Foods
What benefits does C2CRM offer for Workflow Management?
C2CRM's workflow management capabilities automate business processes. This automation includes customer registration, customer setup, and authorization, as well as marketing campaigns and sales projects. Although C2CRM offers a range of workflow features, there may be limitations in customizing specific workflows or fields.
"...It automates workflow...." Peer review by Joscelyn M, Owner

Act! in Action: Unique Activities

What benefits does Act! offer for Contact List Management?
Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.
"...This software has everything we need about the installation and history of the customer...." Peer review by Cathy, AA Temperature Services INC.
What solutions does Act! provide for Engagement Management?
Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.
"...provides the ability to keep a detail history of all my contacts (3,089 at the moment) along with a tickler as to when to follow up with them...." Peer review by Philip L, Owner, Apparel & Fashion
How can Act! enhance your Communication Management process?
Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.
"...As a sales writer, published in such magazines as Selling Power and Life Insurance Selling, I have recommended and used Act!..." Peer review by John, The Christians' Writer
Why is Act! the best choice for Sales Document Management?
The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.
"...You can create separate databases for different functions, and assign a group under various levels (inquiry, quote, confirmed, etc.)...." Peer review by Julie, YMCA of the Rockies
How can Act! optimize your Lead Tracking Workflow?
ACT! is a robust tool for tracking sales opportunities. It allows users to record prospect information, manage calendars, and track lead sources and status changes. While ACT! provides many helpful features, it can sometimes require extra steps to track opportunities.
"...There are so many different customizable fields for you to use to track customers and prospects...." Peer review by Dave, Brown Dog Studios, Inc

News

Latest Act! news

Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business

Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.

22/06/2026 - source