Compare 8x8 Cloud Contact Center vs 8x8 Business Phone

Failure Risk Guidance Security Report ?

Failure Risk for 8x8 Cloud Contact Center low Failure Risk for 8x8 Business Phone medium

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Comparison Summary

For 8x8 Cloud Contact Center vs 8x8 Business Phone comparison, Our AI algorithm looked at 1955 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Cloud Contact Center and 8x8 Business Phone to solve their respective business needs.

Pros and cons of 8x8 Cloud Contact Center and 8x8 Business Phone

8x8 Cloud Contact Center is more suited to businesses that require Conference Call Management with Offline and Sales Call Management with Phone Calls where as 8x8 Business Phone is focused towards Sales Call Management with Phone Calls and Collaboration with Phone Calls .

Both 8x8 Cloud Contact Center and 8x8 Business Phone are Contact Center Software software, peers recommend 8x8 Cloud Contact Center for conference call management where as 8x8 Business Phone is more known for communication management and tracking & monitoring communications .

8x8 Cloud Contact Center

Focus area

8x8 Cloud Contact Center is better than 8x8 Business Phone for

conference call management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Business Phone

Focus area

8x8 Business Phone is better than 8x8 Cloud Contact Center for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

8x8 Cloud Contact Center

3.9

8x8 Business Phone

4.1

About

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Powerful cloud business phone system with mobility, reliability and collaboration

Financials

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

conference call management

Read Reviews (26)

Read Reviews (47)

sales call management

call recording

collaboration

helpdesk management

Read Reviews (6)

Read Reviews (51)

sales document management

Read Reviews (3)

Read Reviews (9)

proposal & quote management

Read Reviews (2)

contract management

Read Reviews (1)

Read Reviews (6)

payment management

Read Reviews (3)

Read Reviews (0)

engagement management

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (20)

sending & publishing communications

Read Reviews (0)

Read Reviews (11)

communication management

Read Reviews (0)

Read Reviews (33)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (20)

sending & publishing communications

contacts history

contact list management

contacts history

coaching

workflow management

lead tracking

revenue cycle management

lead routing

SeealllessActivities

Top Goals

Goals Achieved

Improve ROI

Improve internal communications
Acquire customers
Enhance customer relationships
Improve visibility
Increase sales & revenue
Enter new markets internationally or locally
See 3 more

Top Channels

Channels Used

phone calls
offline
events
trade shows
video
e-mail
chat
mobile
omnichannel
mobile app
on premises
support groups
promotions
Skype
text SMS
See 12 more

phone calls
offline
events
trade shows
video
e-mail
chat
mobile
omnichannel
mobile app
on premises
support groups
promotions
Skype
text SMS
See 12 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare 8x8 Cloud Contact Center vs 8x8 Business Phone

Failure Risk Guidance Security Report ?

Comparison Summary

For 8x8 Cloud Contact Center vs 8x8 Business Phone comparison, Our AI algorithm looked at 1955 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 8x8 Cloud Contact Center and 8x8 Business Phone to solve their respective business needs.

Pros and cons of 8x8 Cloud Contact Center and 8x8 Business Phone

8x8 Cloud Contact Center is more suited to businesses that require Conference Call Management with Offline and Sales Call Management with Phone Calls where as 8x8 Business Phone is focused towards Sales Call Management with Phone Calls and Collaboration with Phone Calls .

Both 8x8 Cloud Contact Center and 8x8 Business Phone are Contact Center Software software, peers recommend 8x8 Cloud Contact Center for conference call management where as 8x8 Business Phone is more known for communication management and tracking & monitoring communications .

8x8 Cloud Contact Center

Focus area

8x8 Cloud Contact Center is better than 8x8 Business Phone for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

8x8 Business Phone

Focus area

8x8 Business Phone is better than 8x8 Cloud Contact Center for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for 8x8 Cloud Contact Center

Get a personalised risk report for 8x8 Business Phone

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.