NEC Contact Center Overview
NEC's Integrated Biometric Workspace elevates contact center operations with its advanced facial recognition technology. This solution offers reliable identity authentication and authorization, ensuring secure and efficient interactions. Businesses in sectors like aviation benefit from features such as baggage analytics, which streamline tracking and management processes. NEC's commitment to innovation over its 120-year history is evident in this product, which transforms how teams collaborate and enhance operational safety. The Intelligent Document Digitizer further supports contact centers by digitizing essential documents, reducing manual workload. NEC’s solutions are designed to meet the diverse needs of modern contact centers, fostering a secure and efficient work environment.
Use Cases
Customers recommend Call Recording, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using NEC Contact Center.
Business Priorities
Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using NEC Contact Center.
NEC Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
NEC Contact Center works with different mediums / channels such as Phone Calls. Offline. Video etc.
NEC Contact Center's features include Recording. and NEC Contact Center support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also NEC Contact Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr
NEC Contact Center, Daily.co, 8x8 X Series, Zoiper, RingCentral Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
NEC-contact-center helps deliver responsive front line customer service. Solutions by NEC Corporation of America ensure efficiency and customer satisfaction.
Comprehensive Insights on NEC Contact Center Use Cases
What makes NEC Contact Center ideal for Call Recording?
How does NEC Contact Center address your Helpdesk Management Challenges?
How does NEC Contact Center facilitate Contact List Management?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NEC Contact Center solved their Contact Center Software needs. Cuspera uses 122 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used NEC Contact Center for call recording and collaboration
NEC Contact Center Competitors
NEC Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (7) |
Software Failure Risk Guidance
?for NEC Contact Center
Top Failure Risks for NEC Contact Center
NEC News
NEC Corporation of America Appoints Todd Morris as President of NEC National Security Systems - Business Wire
NEC Corporation of America appointed Todd Morris as president of NEC National Security Systems, its subsidiary focused on delivering biometric, identity, and AI solutions to U.S. federal agencies. Morris brings decades of federal contracting experience and succeeds Dr. Kathleen Kiernan, who is retiring after four years leading NEC NSS.
NEC Profile
Company Name
NEC
Company Website
https://www.necam.com/HQ Location
Irving, Texas
Employees
10001+
Social
Financials
IPO
