NEC Contact Center

is used by peers for

Use Cases Sales Call Management , Collaboration , Helpdesk Management
Medium Phone Calls, Offline, Video
Features Recording
Business Priorities Enhance Customer Relationships

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well NEC Contact Center solves your Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and are the most popular business priorities peers achieved using NEC Contact Center.

Use Cases

Peers recommend Sales Call Management , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using NEC Contact Center.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Call Management with Phone Calls, Offline, Video, Events and Trade Shows

4.90/5

Read Reviews (22)

"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr
call recording

4.90/5

Read Reviews (17)

Collaboration with Offline, Phone Calls, Video, Events and Trade Shows

4.82/5

Read Reviews (13)

"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr
Helpdesk Management with Phone Calls

4.78/5

Read Reviews (13)

"...Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including: Tailored Experiences For greater customer satisfaction. ..." Contact Center
PEER EXPERIENCES
Sales Call Management with Phone Calls, Offline, Video, Events and Trade Shows

4.90/5

Read Reviews (22)

"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr
call recording

4.90/5

Read Reviews (17)

Collaboration with Offline, Phone Calls, Video, Events and Trade Shows

4.82/5

Read Reviews (13)

"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr
Helpdesk Management with Phone Calls

4.78/5

Read Reviews (13)

"...Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including: Tailored Experiences For greater customer satisfaction. ..." Contact Center

8+ more Business Use Cases

Our AI advisor, Wyz, harnessed 122 insights from peers and experts to help you assess how these NEC Contact Center use cases fit your Contact Center Software needs.

Peers used NEC Contact Center to Enhance customer relationships

Peer and Expert Opinion on Features

for NEC Contact Center

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.90/5

Read Reviews (20)
FEATURES RATINGS AND REVIEWS
Recording

4.90/5

Read Reviews (20)

IT and Other Capabilities

for NEC Contact Center

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.90/5

Read Reviews (20)
Data Export

4.90/5

Read Reviews (20)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.90/5

Read Reviews (20)
Data Export

4.90/5

Read Reviews (20)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.36/5

Read Reviews (11)
Phone Support

2.43/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.36/5

Read Reviews (11)
Phone Support

2.43/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (4)
Custom Reports

4.24/5

Read Reviews (7)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.35/5

Read Reviews (4)
Custom Reports

4.24/5

Read Reviews (7)

Failure Risk Guidance Security Report

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for NEC Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for NEC Contact Center

Vendor Profile Details

Company Name

NEC

Company Website

https://www.necam.com/

HQ Location

Irving, Texas

Employees

10001+

Social

Financials

IPO