Home Contact Center Software NEC Contact Center

NEC Contact Center: Reviews, Testimonials and Expert Opinions

4.05 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Contact Center - necam.com

Failure Risk for NEC Contact Center ?

NEC Contact Center Overview

This is a summary of the comprehensive capabilities and benefits of NEC Contact Center based on over 122 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

NEC Contact Center, 8x8 X Series, Zoiper, 8x8 Cloud Contact Center, 8x8 Business Phone, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if NEC Contact Center is right for your needs? Our Cuspera AI engine can evaluate how NEC Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.

NEC Contact Center supports business activities such as:

Call Recording
Collaboration
Helpdesk Management
Conference Call Management
Contact List Management

NEC Contact Center can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Phone Calls Offline Video etc. for these needs. As a solution, NEC Contact Center's capabilities include Recording.

Reviews

"...It allows contact centers to securely share metadata throughout the contact center; including call recording, screen recording, desktop and speech analytics...." Integrating Workforce Optimization for Call Centers with Salesforce

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well NEC Contact Center solved their Contact Center Software needs. Cuspera uses 122 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using NEC Contact Center.

See all business priorities

Use Cases

Peers recommend Call Recording , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using NEC Contact Center.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Call Recording with Phone Calls, Offline, Video, Events and Trade Shows	4.88/5 ★ Read Reviews (17)	"...It allows contact centers to securely share metadata throughout the contact center; including call recording, screen recording, desktop and speech analytics...." Integrating Workforce Optimization for Call Centers with Salesforce
Collaboration with Offline, Phone Calls, Video, Events and Trade Shows	4.82/5 ★ Read Reviews (13)	"...An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers. ..." Contact Center
Helpdesk Management with Phone Calls	4.78/5 ★ Read Reviews (13)	"...NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty...." Peer review

PEER EXPERIENCES
Call Recording with Phone Calls, Offline, Video, Events and Trade Shows	4.88/5 ★ Read Reviews (17)
"...It allows contact centers to securely share metadata throughout the contact center; including call recording, screen recording, desktop and speech analytics...." Integrating Workforce Optimization for Call Centers with Salesforce
Collaboration with Offline, Phone Calls, Video, Events and Trade Shows	4.82/5 ★ Read Reviews (13)
"...An informal contact center solution that enables effective call management and promotes collaboration among dispersed workers. ..." Contact Center
Helpdesk Management with Phone Calls	4.78/5 ★ Read Reviews (13)
"...NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty...." Peer review

7+ more Business Use Cases

Our AI advisor, Wyz, harnessed 122 insights from peers and experts to help you assess how these NEC Contact Center use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends NEC Contact Center for

	Use Cases	Call Recording , Collaboration , Helpdesk Management
	Medium	Phone Calls, Offline, Video
	Features	Recording
	Business Priority	Enhance Customer Relationships