Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well NEC Contact Center solves your Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and are the most popular business priorities peers achieved using NEC Contact Center.
Use Cases
Peers recommend Sales Call Management , Collaboration , Helpdesk Management , as the business use cases that they have been most satisfied while using NEC Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls, Offline, Video, Events and Trade Shows |
4.90/5 ★ |
"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr |
| call recording |
4.90/5 ★ |
|
| Collaboration with Offline, Phone Calls, Video, Events and Trade Shows |
4.82/5 ★ |
"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr |
| Helpdesk Management with Phone Calls |
4.78/5 ★ |
"...Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including: Tailored Experiences For greater customer satisfaction. ..." Contact Center |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls, Offline, Video, Events and Trade Shows |
4.90/5 ★ |
"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr |
|
| call recording |
4.90/5 ★ |
| Collaboration with Offline, Phone Calls, Video, Events and Trade Shows |
4.82/5 ★ |
"...It provide feature like call recording,Call park,audio/video conference call,Crystal clear audio video call quality...." Peer review by Ank P, Mr |
|
| Helpdesk Management with Phone Calls |
4.78/5 ★ |
"...Using NEC's contact center solutions help call agents and those overseeing their performance to meet service expectations, including: Tailored Experiences For greater customer satisfaction. ..." Contact Center |
|
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 122 insights from peers and experts to help you assess how these NEC Contact Center use cases fit your Contact Center Software needs.
Peers used NEC Contact Center to Enhance customer relationships
Peer and Expert Opinion on Features
for NEC Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (20) |
IT and Other Capabilities
for NEC Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (20) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (20) |
| Data Export | Read Reviews (20) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (4) |
| Custom Reports | Read Reviews (7) |
Failure Risk Guidance Security Report
?for NEC Contact Center
Overall Risk Meter
Top Failure Risks for NEC Contact Center
Vendor Profile Details
Company Name
NEC
Company Website
https://www.necam.com/HQ Location
Irving, Texas
Employees
10001+
Social
Financials
IPO
