3CX Phone System vs. LiveOps: Comparing Best Contact Center Software Solutions 2026

Overview: 3CX Phone System and LiveOps as Contact Center Software Category solutions.

3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

LiveOps: Liveops delivers superior customer experience outcomes through scalable contact center services. High-traffic and steady-state periods are efficiently managed.

This comparison of 3CX Phone System vs. LiveOps draws on 1407 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

3CX Phone System supports VoIP telephony system replacement, Employee mobility enablement, Unified communications for care teams, Unified communications for remote workforce, etc.

LiveOps supports Remote customer service delivery, Remote customer service staffing, Roadside assistance call center support, Peak season customer support scaling, etc.

Evidence shows that both products are used for Customer engagement, Workforce management, Contact center management, Compliance management, etc.

3CX Phone System also covers Telecommunications, Unified communications, Contact center solutions, Telephony cost management, etc.

LiveOps also covers Customer support outsourcing, Customer support, Customer service outsourcing, Customer support operations, etc.

Top use cases: 3CX Phone System vs LiveOps

Use cases tied to 3CX Phone System and LiveOps from verified data sources. Click any use case for supporting evidences.

3CX Phone System LiveOps

Top Capabilities: 3CX Phone System vs LiveOps

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

3CX Phone System
Shared
LiveOps
Shared by both · Topics
3CX Phone System only
LiveOps only

Deployed Industries: 3CX Phone System vs LiveOps

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

3CX Phone System
Shared
LiveOps
Shared by both · Industries
3CX Phone System only
LiveOps only

Deployed Market Segments: 3CX Phone System vs LiveOps

Share of peer evidence by company size for 3CX Phone System and LiveOps. Each product segments add up to 100%. Click any segment for supporting evidence.

3CX Phone System 100%
LiveOps 100%

3CX Phone System and LiveOps: Best activities based on customer satisfaction

3CX Phone System in Action: Unique Activities

How efficiently Does 3CX Phone System manage your Conference Call Management?
The system allows users to schedule and conduct conference calls. Users can also manage voicemail, and access other features. The platform offers a web interface for managing conference calls and voicemail.
"...VoIP phone solution and the included web-interface for managing conference calls, voicemail etc...." Peer review by User
How efficiently Does 3CX Phone System manage your Collaboration?
The 3CX Phone System supports collaboration by facilitating video conferencing, screen sharing, and instant messaging. It also allows for group communication with features such as conference calls and shared document viewing. The 3CX system is limited in its video conferencing capabilities, lacking the option to hide unnecessary updates.
"...It has simplified conferences, screen sharing and normal phone calls...." Peer review by Administrator
What benefits does 3CX Phone System offer for Sales Document Management?
The system offers a range of features, including integration with property management software. It also supports a wide range of IP phones. nThe system is scalable and can accommodate multiple sites and thousands of users. nIt provides fine-grained security restrictions, allowing access only to desired users and features.
"...After seeing all the features 3CX offered - everything you could possibly want from a phone system plus the integration with their property management software and the wide IP phone support - 3CX was an option they HAD to consider even though they had never heard of it when we proposed it...." Peer review by Steven S., Computer & Network Security

LiveOps in Action: Unique Activities

How efficiently Does LiveOps manage your Helpdesk Management?
Liveops provides virtual call center services that scale to meet demand. The company employs a network of experienced, independent agents who work remotely. Liveops faces limitations in that its services may not be suitable for all businesses.
"...The following positions are available at Liveops right now: Call Center Representative Call Center Representative, Licensed Insurance Licensed Insurance Agent Merck: Pharmaceutical group expanding its executive-level workforce...." Out of work? 40 companies hiring work from home jobs - Komando
How does LiveOps facilitate Engagement Management?
Liveops provides a platform for managing customer interactions across various channels, including voice, email, and social media. The platform offers real-time reporting and interaction recording, giving businesses a comprehensive understanding of customer engagement. Liveops also connects businesses with a large network of independent agents, allowing for scalable and flexible customer service operations.
"...LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel voice, email, web chat, social (including Twitter and Facebook) and SMS along with a customer interaction database that gives you a 360-degree view of the customer front and center...." Peer review
What solutions does LiveOps provide for Training & Onboarding?
Liveops offers comprehensive training for its team members, utilizing a blended learning approach. nThe training program focuses on both software features and customer service skills. nUpon successful completion of onboarding, team members can begin accepting calls and earning income.
"...They will comprehensively train your team on the software s self-service features to help you minimize costs and boost your operational agility...." Peer review from Featured Customers

Integrations

Ecosystem partners each product commonly connects with.

3CX Phone System

ProspectSoft CRM
4.4
CallSource
4.3

News

Latest 3CX Phone System news

3CX ENT+ wird eingestellt und zu Grok verlagert

3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.

26/04/2026 - source

Latest LiveOps news

Liveops Launches LiveNexus Agent Assist to Help Enterprises Operationalize AI Across Customer Service - GlobeNewswire

Liveops has launched LiveNexus Agent Assist, an AI-powered solution that integrates with existing CRM, contact center, and knowledge systems to provide real-time guidance, compliance support, and workflow automation for customer service agents. This tool aims to enhance productivity and consistency in customer interactions without requiring significant platform changes.

26/08/2026 - source