Top NPS Survey Platforms 2021
If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process
If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process
Net Promoter Score is a measure used to gauge customer satisfaction, loyalty and willingness of the customer to recommend a company's products and services. Continuous feedback loop across customer lifecycle and across all touchpoints is important to grow the revenue and NPS is the best barometer for this. This is where NPS Survey Tools and Platforms play a critical role in collecting customer feedback, decoding customer loyalty insights across touchpoints and uncover insight from customer sentiments and preferences.
Measuring Net Promoter Score is crucial and it is no longer about simple question and answer surveys. NPS survey platforms have evolved greatly to measure customer satisfaction at various points in the customer lifecycle and also across all channels like email, chatbots and messaging apps, text or SMS, mobile, native apps, offline surveys and more. Using NPS platforms businesses can
NPS has become a precursor to initiate and drive customer experience improvement programs.
We bring you a selection of best NPS platforms that you can consider for your business.
Customer experience management that drives retention, engagement, and advocacy
Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.
40% response rate is achievable! Since using Wootric we’ve been able to 3x our Net Promoter Score.Sterling Anderson
Customer Insights
Hootsuite
Vendor: Wootric
Founded: 2013
Company Size: 11-50
HQ Location: San Francisco, California
Financials: Private
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.Faisal Al-khalidi
Growth
SOMA
Vendor: Delighted
Company Size: 11-50
Financials: M&A
Customer feedback system to collect customer satisfaction data to improve the business
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers.Joshua Peskay
VP
RoundTable Technology
Vendor: Simplesat
Company Size: 11-50
HQ Location: 113 Cherry Street, Seattle, Washington 98104, US
Financials: Private
Customer Feedback tool to win on customer experience
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone.Cath Stone
Head of Customer Strategy
Jetstar
Vendor: Asknicely
Founded: 2014
Company Size: 51-100
HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Financials: Series A
Customer feedback software to collect customer feedback and improve the quality of services
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world.Antonio King,
Director of Experience
Shinesty
Vendor: Nicereply
Founded: 2010
Company Size: 1-10
HQ Location: Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Financials: Private
Customer Feedback tool to engage and learn from customers
Promoter.io is a Feedback Management tool that helps to capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth.
Vendor: Promoter.Io
Founded: 2013
Company Size: 1-10
HQ Location: 110 E Houston Street 6th Floor San Antonio, Texas 78205
Financials: Seed
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
Vendor: Zonka Feedback
Company Size: 01-10
HQ Location: K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Financials: Private
Survey Platform that turn customers into Promoters.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent.Katherine Stevens
Market Intelligence & Strategy Manager
Paysafe
Vendor: SurveySparrow
Company Size: 11-50
HQ Location: 340 S Lemon Ave #9091, Walnut, CA 91789, US
Customer Experience Management to understand the customers’ experiences and take the right actions
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition.Steve Lockwood
Head of Insights and Marketing Analytics
Finder
Vendor: Qualtrics
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: M&A
Feedback management tool to build a CX program that adapts to customer needs
Vendor: Surveymonkey
Founded: 1999
Company Size: 501-1000
HQ Location: 1 Curiosity Way San Mateo, California 94403 United States
Financials: IPO