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Top NPS Survey Platforms 2021

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If you are looking for a top NPS Survey Software for your organization, here is a selection of top picks that helps in your selection process

Net Promoter Score is a measure used to gauge customer satisfaction, loyalty and willingness of the customer to recommend a company's products and services. Continuous feedback loop across customer lifecycle and across all touchpoints is important to grow the revenue and NPS is the best barometer for this. This is where NPS Survey Tools and Platforms play a critical role in collecting customer feedback, decoding customer loyalty insights across touchpoints and uncover insight from customer sentiments and preferences.

Measuring Net Promoter Score is crucial and it is no longer about simple question and answer surveys. NPS survey platforms have evolved greatly to measure customer satisfaction at various points in the customer lifecycle and also across all channels like email, chatbots and messaging apps, text or SMS, mobile, native apps, offline surveys and more. Using NPS platforms businesses can

  • Create dynamic lists and segment customers based on any criteria like loyalty or risk
  • Identify unsatisfied and at-risk customers
  • Benchmark against industry and competitor scores
  • Initiate follow up questions and emails, for additional information with unsatisfied customers
  • Uncover customer loyalty drivers
  • Monitor improvements in products, services and across the entire customer journey

NPS has become a precursor to initiate and drive customer experience improvement programs.

We bring you a selection of best NPS platforms that you can consider for your business.

Top NPS Survey Platforms

Wootric

Customer experience management that drives retention, engagement, and advocacy

4.72

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Wootric Icon

Wootric

4.72
★★★★★
★★★★★
Customer experience management that drives retention, engagement, and advocacy

Wootric is a customer experience management that drives retention, engagement, and advocacy. It gathers feedback throughout the customer journey, analyze at scale, and take action to drive growth and protect revenue. It helps to increase sales and revenue, improve efficiency and enhance customer relationships.

Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Measuring CSAT
Top Features : Embedded survey forms,Dashboard,Recording
Testimonials

Sterling Anderson

Customer Insights

Hootsuite

Wootric Icon

Vendor: Wootric

Founded: 2013

Company Size: 11-50

HQ Location: San Francisco, California

Financials: Private

Delighted platform

Customer feedback tool to gather actionable feedback from your customers

4.71

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Delighted platform Icon

Delighted platform

4.71
★★★★★
★★★★★
Customer feedback tool to gather actionable feedback from your customers

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Alerts: popups & Notifications
Testimonials

Faisal Al-khalidi

Growth

SOMA

Delighted platform Icon

Vendor: Delighted

Company Size: 11-50

Financials: M&A

Simplesat

Customer feedback system to collect customer satisfaction data to improve the business

4.71

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Simplesat Icon

Simplesat

4.71
★★★★★
★★★★★
Customer feedback system to collect customer satisfaction data to improve the business

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Alerts: popups & Notifications
Testimonials

Joshua Peskay

VP

RoundTable Technology

Simplesat Icon

Vendor: Simplesat

Company Size: 11-50

HQ Location: 113 Cherry Street, Seattle, Washington 98104, US

Financials: Private

AskNicely

Customer Feedback tool to win on customer experience

4.69

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AskNicely Icon

AskNicely

4.69
★★★★★
★★★★★
Customer Feedback tool to win on customer experience

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization
Testimonials

Cath Stone

Head of Customer Strategy

Jetstar

AskNicely Icon

Vendor: Asknicely

Founded: 2014

Company Size: 51-100

HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209

Financials: Series A

Nicereply

Customer feedback software to collect customer feedback and improve the quality of services

4.60

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Nicereply Icon

Nicereply

4.60
★★★★★
★★★★★
Customer feedback software to collect customer feedback and improve the quality of services

Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.

Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Ticketing,Personalization
Testimonials

Antonio King,

Director of Experience

Shinesty

Nicereply Icon

Vendor: Nicereply

Founded: 2010

Company Size: 1-10

HQ Location: Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia

Financials: Private

Promoter.io

Customer Feedback tool to engage and learn from customers

4.53

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Promoter.io Icon

Promoter.io

4.53
★★★★★
★★★★★
Customer Feedback tool to engage and learn from customers

Promoter.io is a Feedback Management tool that helps to capture actionable customer feedback using the Net Promoter System to proactively reduce churn and drive growth resulting in higher response rates, actionable customer feedback, predictive insights and maximum organic growth.

Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Calculator
Promoter.io Icon

Vendor: Promoter.Io

Founded: 2013

Company Size: 1-10

HQ Location: 110 E Houston Street 6th Floor San Antonio, Texas 78205

Financials: Seed

Zonka Feedback

Feedback Software & Survey App to collect feedback from customers and employees

4.51

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Zonka Feedback Icon

Zonka Feedback

4.51
★★★★★
★★★★★
Feedback Software & Survey App to collect feedback from customers and employees

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

Highlights
Top Processes : Collecting feedback,Measuring CSAT,Measuring net promoter score
Top Features : Embedded survey forms,Alerts: popups & Notifications,Survey themes library
Zonka Feedback Icon

Vendor: Zonka Feedback

Company Size: 01-10

HQ Location: K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Financials: Private

SurveySparrow NPS

Survey Platform that turn customers into Promoters.

4.49

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SurveySparrow NPS Icon

SurveySparrow NPS

4.49
★★★★★
★★★★★
Survey Platform that turn customers into Promoters.

SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.

Highlights
Top Processes : Customer feedback management,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Templates,Personalization
Testimonials

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe

SurveySparrow NPS Icon

Vendor: SurveySparrow

Company Size: 11-50

HQ Location: 340 S Lemon Ave #9091, Walnut, CA 91789, US

Qualtrics Customer Experience

Customer Experience Management to understand the customers’ experiences and take the right actions

4.45

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Qualtrics Customer Experience Icon

Qualtrics Customer Experience

4.45
★★★★★
★★★★★
Customer Experience Management to understand the customers’ experiences and take the right actions

Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.

Highlights
Top Processes : Collecting feedback,Engaging conversational surveys,Engaging and following up
Top Features : Embedded survey forms,Dashboard,Personalization
Testimonials

Steve Lockwood

Head of Insights and Marketing Analytics

Finder

Qualtrics Customer Experience Icon

Vendor: Qualtrics

Founded: 2002

Company Size: 1001-5000

HQ Location: 333 W River Park Dr Provo, Utah 84604

Financials: M&A

SurveyMonkey CX

Feedback management tool to build a CX program that adapts to customer needs

4.43

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SurveyMonkey CX Icon

SurveyMonkey CX

4.43
★★★★★
★★★★★
Feedback management tool to build a CX program that adapts to customer needs
Highlights
Top Processes : Collecting feedback,Measuring net promoter score,Engaging conversational surveys
Top Features : Embedded survey forms,Dashboard,Personalization
SurveyMonkey CX Icon

Vendor: Surveymonkey

Founded: 1999

Company Size: 501-1000

HQ Location: 1 Curiosity Way San Mateo, California 94403 United States

Financials: IPO