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Community Management Software 2024: Complete Guide - Page 2

Community Management involves managing interactions with interested communities over digital channels leveraging brand relationships. Community Management software helps businesses to manage communications between businesses and customers. This software offers brands the ability to moderate, support and interact with customers using a set of tools that facilitate and centralize community management activities.

Learn why Communities are important for businesses to manage and how to choose the right Community Management software.

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Read more about how companies in different industries are using Community Management software to drive results.

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Updated By Cuspera

Last updated: Sep 27, 2024

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92 Community Management Software

Packback Icon

Packback

3.77
★★★★★
★★★★★

Packback is an AI-supported online discussion platform

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Packback is an AI supported Inquiry driven online discussion platform. It is targeted for students and the learning community, to engage in asking open-ended questions and facilitates discussions between students and instructors.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Coaching
Top Features : Personalization,Gamification,Feedback surveys

Vendor: Packback, Inc.

Company Size: 11-50

HQ Location: 55 East Jackson Blvd , 600, Chicago, Illinois 60604, US

Financials: SERIES B

Social+ (formerly Amity Social Cloud) Icon

Social+ (formerly Amity Social Cloud)

4.00
★★★★★
★★★★★

The complete suite of pre-built features to enable in-app social experiences and fuel user engagement.

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Content management
Top Features : Personalization,Bot,Live streaming

Vendor: Amity Corporation Ltd.

Company Size: 251-500

HQ Location: Twelve Quays House, Egerton Wharf, Wirral, CH41 1LD

Financials: PRIVATE

Discourse Icon

Discourse

3.98
★★★★★
★★★★★

Discourse - 100% open source discussion platform

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Discourse is a community management platform used as a mailing list, discussion forum, long-form chat room, and more. It helps to scale best practices and acquire customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Community building
Top Features : Widgets,Alerts: popups & Notifications,Dashboard

Vendor: Civilized Discourse Construction Kit, Inc

Company Size: 1-10

Financials: SEED

ONEsite Icon

ONEsite

4.32
★★★★★
★★★★★

The revolutionary integrated forum, chat and comment software for live conversations

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ONEsite is a social networking platform usable by enterprises and agencies and available on mobile.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Widgets,Gamification,Dashboard

Vendor: ONEsite, Inc.

Founded: 2016

Company Size: 1001-5000

HQ Location: 14000 Quail Springs Parkway, Suite 120 Oklahoma City, OK 73134

Financials: IPO

Crowded Community Icon

Crowded Community

4.28
★★★★★
★★★★★

Crowded Online Community Software

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Gamification,SEO,Contests/quizes

Vendor: Crowded B.V

Company Size: 1-10

HQ Location: 411 5th Avenue, 7th Fl, New York, New York 10016, US

Financials: SEED

Blackbaud NetCommunity™ Icon

Blackbaud NetCommunity™

3.42
★★★★★
★★★★★

Alumni Engagement & Management Software System for Nonprofits | Blackbaud

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Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Helpdesk management
Top Features : Templates,Recording,Personalization

Vendor: Blackbaud, Inc.

Founded: 1981

Company Size: 1001-5000

HQ Location: 65 Fairchild Street, Charleston, SC 29492

Financials: IPO

Altru Icon

Altru

4.02
★★★★★
★★★★★

Blackbaud: World's Leading Software Company Powering Social ...

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Blackbaud Altru is a Ticketing, Membership, Admissions, & Fundraising Software that can be used by Companies, Healthcare organizations, Arts and Cultural organizations, Non-profit organizations.

Highlights
Top Business Usecases : Merchandising,Helpdesk management,Training & onboarding
Top Features : Ticketing,Recording,Capture information

Vendor: Blackbaud, Inc.

Founded: 1981

Company Size: 1001-5000

HQ Location: 65 Fairchild Street, Charleston, SC 29492

Financials: IPO

Mastodon Icon

Mastodon

4.00
★★★★★
★★★★★

Giving social networking back to you - The Mastodon Project

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Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Advertisement
Top Features : Personalization,Alerts: popups & Notifications

Vendor: Mastodon gGmbH

CMNTY Icon

CMNTY

4.51
★★★★★
★★★★★

Bridge the Gap Between Your Brand and Your Audience CMNTY

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CMNTY is a Community Management Software. CMNTY helps companies develop a deeper understanding of customer needs by connecting companies to customers in secure online communities. By interacting with customers on a human level, companies can build more authentic and profitable relationships.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Market research
Top Features : Gamification,Widgets,Rewards

Vendor: MarketResponse Nederland B.V.

Company Size: 51-100

HQ Location: 110 Wall St, New York, NY 10005, US

Socialengine Icon

Socialengine

4.65
★★★★★
★★★★★

SocialEngine Social Network Software | Community Software

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Socialengine Community building software enabling individuals and brands to build social websites and online communities. It monetizes the site through member subscriptions or selling ad space, comes with free dedicated iOS and Android mobile apps, keeps the community safe with state of the art privacy and security features, and offers a wide variety of member controls.

Highlights
Top Business Usecases : Helpdesk management,Content management,Social media management
Top Features : Widgets,Templates,Alerts: popups & Notifications

Vendor: SocialEngine, LLC.

Founded: 2007

Company Size: 11-50

HQ Location: 3340 Mitchell Ln, Boulder, CO 80301, USA

Financials: SEED

Honeycommb Icon

Honeycommb

4.48
★★★★★
★★★★★

honeycommb.com - The most complete white-label community platform there is

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,White labeling
Top Features : Alerts: popups & Notifications,White label,Personalization

Vendor: Honeycommb

Company Size: 11-50

HQ Location: Boston, MA

Financials: SERIES A

Viafoura Icon

Viafoura

4.41
★★★★★
★★★★★

Audience engagement & content moderation platform to build and grow online communities

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Viafoura is an Online Community Engagement and Management Software that offers an end-to-end solution that makes the content a subscription magnet. It uncovers loyal subscribers faster and converts more of the traffic. It helps to build audience engagement, enhance loyalty, or increase revenue and trust.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Sending & publishing communications
Top Features : Personalization,Gamification

Vendor: Viafoura

Company Size: 51-100

HQ Location: 261 Davenport Road, Suite 200 Toronto, ON Canada M5R 1K3

Financials: PRE-SEED

XenForo Icon

XenForo

4.08
★★★★★
★★★★★

XenForo - A compelling community experience

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XenForo is a Community Forum Platform useful for building and growing communities.

Highlights
Top Business Usecases : Engagement management,Content management,Engaging and following up
Top Features : Alerts: popups & Notifications,Templates,Gamification

Vendor: XenForo Ltd.

Company Size: 1-10

HQ Location: 24 Holborn Viaduct, London, England EC1A 2BN, GB

Financials: PRIVATE

boonex dolphin Icon

boonex dolphin

3.99
★★★★★
★★★★★

the most of the UNA software eco-system

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Highlights
Top Business Usecases : Content management,Social media management,Communication management
Top Features : Templates,Personalization,Alerts: popups & Notifications

Vendor: BoonEx Pty Ltd

HQ Location: Byron Shire, Byron Shire, NSW 2483, AU

Personify ThreeSixty Icon

Personify ThreeSixty

3.62
★★★★★
★★★★★

Next generation constituent management and engagement platform

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Personify ThreeSixty is an Enterprise Association Management system that assists in association management, and provides analytics and insights for tracking and accelerating the mission goals. It can be used in large associations such as YMCAs and other such non-profit organizations across the world to manage and grow membership.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization,Dashboard,Recording

Vendor: Personify Inc.

Founded: 1996

HQ Location: 6500 Riverplace Blvd., Austin, TX 78730, US

Financials: PRIVATE

Forumbee Icon

Forumbee

4.41
★★★★★
★★★★★

Forumbee - Modern Community Forum Software - Q&A Forums ...

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Forumbee is cloud-based online community software that engages customers and employees with their own branded community. It enables users to create and maintain discussions, customer service, and feedback forums.

Highlights
Top Business Usecases : Knowledge management,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications,SEO,Personalization

Vendor: Forumbee, LLC

Founded: 2012

Company Size: 1-10

Financials: PRIVATE

CommentLuv Icon

CommentLuv

3.53
★★★★★
★★★★★

CommentLuv WordPress plugin | WordPress.org

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Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Widgets,Personalization,Dashboard

Vendor: WordPress Foundation

Company Size: 101-250

Financials: PRIVATE

AtomChat Icon

AtomChat

4.00
★★★★★
★★★★★

Online Group Chat Platform for Websites

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AtomChat is the easiest way to add text chat and video calling to the website. Whether want to build an online community, a marketplace, a forum, or a social network, add must-have features like text and video chatting easily with AtomChat.

Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Widgets

Vendor: AtomChat LLC

Company Size: 11-50

HQ Location: Mumbai, IN

Financials: PRIVATE

Personify Community Icon

Personify Community

3.76
★★★★★
★★★★★

Community | Personify Corp

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Personify Community is a Digital Spaces and Community Tools software targeted for Associations, Non-profits, health and wellness organizations delivering community programs, or event management professionals.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Gamification,Personalization,Dashboard

Vendor: Personify Inc.

Founded: 1996

HQ Location: 6500 Riverplace Blvd., Austin, TX 78730, US

Financials: PRIVATE

Daxko Operations Icon

Daxko Operations

4.18
★★★★★
★★★★★

Online account management, registration, membership sales, and donations for non-profits

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Highlights
Top Business Usecases : Engaging and following up,Engagement management,Campaign management
Top Features : Dashboard,Recording

Vendor: Daxko, LLC

Company Size: 251-500

HQ Location: 600 University Park Place, Birmingham, AL 35209, US

Financials: PRIVATE

NodeBB Icon

NodeBB

4.46
★★★★★
★★★★★

NodeBB Forum Software | Drive user engagement with a modern community ...

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Highlights
Top Business Usecases : Social media management,Engagement management,Engaging and following up
Top Features : Widgets,Alerts: popups & Notifications,Dashboard

Vendor: NodeBB Inc.

Company Size: 1-10

HQ Location: Toronto, Ontario

Financials: PRIVATE

NING Icon

NING

3.94
★★★★★
★★★★★

social network that rocks with a customized community management and social media integration

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NING is an online community-building platform for people and organizations to create custom social networks with customized community management and social media integration. It helps to improve digital and social presence and increase sales and revenue.

Highlights
Top Business Usecases : Social media management,Content management,Scheduling post to social media
Top Features : Personalization,Templates

Vendor: Ning Interactive Inc.

Founded: 2004

Company Size: 101-250

HQ Location: 1906 El Camino Real Menlo Park, CA 94027

Financials: M&A

DoJiggy Golf Icon

DoJiggy Golf

4.38
★★★★★
★★★★★

Golf Tournament Software and Websites

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Highlights
Top Business Usecases : Helpdesk management,Scheduling post to social media,Social media management
Top Features : Personalization,Templates,Ticketing

Vendor: DoJiggy LLC

Company Size: 1-10

HQ Location: 14525 SW Millikan Way, 73730, Beaverton, OR 97005, US

Financials: PRIVATE

Firespring Nonprofit Website solution Icon

Firespring Nonprofit Website solution

4.38
★★★★★
★★★★★

Nonprofit Website | Firespring

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Highlights
Top Business Usecases : Engaging and following up,Engagement management,Lead management
Top Features : Recording

Vendor: Firespring

Company Size: 251-500

HQ Location: 1201 Infinity Court, Lincoln, NE 68512, US

Financials: PRIVATE