Forumbee Overview
This is a summary of the comprehensive capabilities and benefits of Forumbee based on over 350 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Forumbee, KnowMax, Elevio, Lighthouse Desktop, Answerbase, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Forumbee is right for your needs? Our Cuspera AI engine can evaluate how Forumbee fits your specific business needs, industry, and context. Get your personalized assessment report today.
Forumbee supports business activities such as:
- Knowledge Management
- Engagement Management
- Helpdesk Management
- Sending & Publishing Communications
- Collaboration
Forumbee can help you with many business goals, such as Acquire Customers, Scale Best Practices, Enhance Customer Relationships, Launch New Products, Improve Brand Engagement, etc. It can help manage these activities if you use User Generated Content Blogs Website etc. for these needs. As a solution, Forumbee's capabilities include Alerts: Popups & Notifications, SEO, and Personalization.
Forumbee was founded in 2012. Medical Practice Vertical is its biggest customer base.
Reviews
"...Customers can search and get instant results from the knowledge base and community discussions...." Knowledge Base Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Forumbee solved their Help Desk needs. Cuspera uses 350 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using Forumbee.
Use Cases
Peers recommend Knowledge Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Forumbee.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management with User Generated Content and Blogs |
4.93/5 ★ |
"...Customers can search and get instant results from the knowledge base and community discussions...." Knowledge Base Software |
| creating knowledge base |
4.60/5 ★ |
"...Create a knowledge base to provide self-help support available around the clock...." Knowledge Base Software |
| sharing knowledge |
4.28/5 ★ |
"...With Q&A forums, members can post questions and helps others by answering and sharing their knowledge...." Peer review |
| Engagement Management with Website, User Generated Content and Blogs |
4.87/5 ★ |
"...Upvoting increases the visibility of popular contributions and sparks engagement. ..." Community Software for Mission-Driven Organizations |
| engaging and following up |
4.85/5 ★ |
"...Gain customer insight through real-time community activity and engagement reports. ..." Community Engagement Analytics |
| Helpdesk Management with Mobile |
4.19/5 ★ |
"...Create a knowledge base to provide self-help support available around the clock...." Knowledge Base Software |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management with User Generated Content and Blogs |
4.93/5 ★ |
"...Customers can search and get instant results from the knowledge base and community discussions...." Knowledge Base Software |
|
| creating knowledge base |
4.93/5 ★ |
| sharing knowledge |
4.93/5 ★ |
| Engagement Management with Website, User Generated Content and Blogs |
4.87/5 ★ |
"...Upvoting increases the visibility of popular contributions and sparks engagement. ..." Community Software for Mission-Driven Organizations |
|
| engaging and following up |
4.87/5 ★ |
| Helpdesk Management with Mobile |
4.19/5 ★ |
"...Create a knowledge base to provide self-help support available around the clock...." Knowledge Base Software |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 350 insights from peers and experts to help you assess how these Forumbee use cases fit your Help Desk needs.
Popular Business Setting
for Forumbee
Top Industries
- Medical Practice
Popular in
- Mid Market
Peers used Forumbee to Acquire customers and Scale best practices
Forumbee Alternatives
Peer and Expert Opinion on Features
for Forumbee
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (7) |
| SEO | Read Reviews (6) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (7) |
| SEO | Read Reviews (6) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Forumbee
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (68) |
| Chat Support | Read Reviews (15) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (68) |
| Chat Support | Read Reviews (15) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (28) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Forumbee
Overall Risk Meter
Top Failure Risks for Forumbee
Vendor Profile Details
HQ Location
Employees
1-10
Social
Financials
PRIVATE
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