Real-World Case Studies and Customer Success Stories with Bazaarvoice, Inc.

Bazaarvoice Social Commerce helped Villeroy & Boch boost online sales. The brand used visual user-generated content to show real-life product... use. They displayed customer images on homepages, product pages, and emails. This led to a 175% increase in time on site and a 275% jump in conversion rate. Average order value rose by 29% for users who engaged with the new content.
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Bazaarvoice helped Techtronic Industries Australia (TTI) boost product page engagement by 10 seconds using ratings, reviews, and Q&A features. TTI used customer-generated... content to improve customer experience and drive higher sales in retail channels. Reviews and Q&A reduced the need for direct customer support and increased shopper confidence. Integration with Salesforce enabled TTI to maintain a 360-degree view of customers. TTI saw improved sales and customer satisfaction by focusing on authentic feedback.
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Takeya used Bazaarvoice to collect and share customer reviews and social content. The brand distributed this user-generated content to its... own site, Target.com, and other retail partners. Takeya saw a 58% conversion lift and 40% higher revenue per visitor among those who read reviews. Adding more reviews to Target.com increased sales by 30%. Bazaarvoice also helped Takeya improve SEO and product coverage on retail sites.
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Plenty used Bazaarvoice Ratings and Reviews to boost awareness of its premium kitchen paper. The brand collected and displayed customer... feedback on its website, helping shoppers trust product quality. Always-on review collection strategies increased review volume and kept content fresh. Insights from reviews led to new product innovations like Handy Towels. Plenty also adapted marketing to reach new audiences, such as pet owners, based on review insights.
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Nourison used Bazaarvoice to collect and syndicate user-generated content across 32 retail partners. By displaying reviews and social images on... product pages, Nourison saw a 4x increase in conversions and a 3x lift in revenue. The company built stronger retailer relationships and reached new audiences. Sampling campaigns helped launch new product lines and boost brand awareness. Insights from reviews guided product and marketing improvements.
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Bazaarvoice helped Merrick Pet Care collect over 10,000 product reviews across retail sites. Merrick used ratings and reviews, sampling, and... retail syndication to boost brand consideration among pet owners. The company leveraged customer advocates and associates to address shopper concerns and share authentic feedback. Sampling programs provided valuable insights for product improvements. Sharing reviews across channels increased shopper confidence and influenced purchase decisions.
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Bazaarvoice helped McPherson's boost review volume by 20% using product sampling and user-generated content. McPherson's used the platform to gather... ratings and reviews for its e-commerce site and syndicate them to retail partners. Sampling campaigns generated buzz for new product launches and provided valuable customer insights. The company used review feedback to improve products and marketing. 20% of new reviews now come from sampling campaigns.
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Bazaarvoice helped L’Oréal Australia boost sales by syndicating thousands of customer reviews across brand and retail sites. Shoppers who read... reviews on retailer sites are 30% more likely to buy. On Kiehl’s Australia, review readers convert at nearly 500% higher rates. L’Oréal uses customer-generated content in ads, emails, and social media to build trust and drive engagement. Featuring reviews in email subject lines lifts open rates by 4-6%. The omnichannel strategy connects with buyers at every touchpoint.
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Bazaarvoice helped King of Shaves collect over 3,000 reviews on major retail sites. The company sent product samples to targeted... consumers, boosting review volume and gathering detailed customer feedback. Reviews increased sales at retail partners like CVS and Boots. Insights from reviews led to product and packaging improvements. King of Shaves uses customer feedback to stay competitive against larger brands.
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Kärcher used Bazaarvoice Sampling and Insights to collect 280,000 reviews across 73 retail sites. The company needed to expand into... new categories and markets, and to improve product launches. Bazaarvoice helped Kärcher gather customer feedback quickly, with 98% of sampling participants submitting reviews. These reviews informed product messaging and built shopper confidence. Kärcher now uses reviews to guide business decisions and support global growth.
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Iconic London used Bazaarvoice’s social tools to boost e-commerce results. The brand added Like2Buy and Bazaarvoice Galleries to its Instagram... and website. This created a seamless shopping experience and encouraged more engagement with user-generated content. In 12 months, Iconic London saw a 126% lift in conversion rate, a 361% increase in time on site, and an 11% rise in average order value. The company also found new influencers and built stronger customer relationships.
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Bazaarvoice Sampling helped "I and love and you" collect over 4,500 reviews across retailer sites. The pet food brand used... targeted sampling to quickly gather high-quality, detailed feedback from real pet owners. This increased review volume boosted consumer confidence and retail channel success. Insights from reviews also guided product changes, like reverting a cat food formula based on customer feedback. The brand now makes review campaigns a standard part of every product launch.
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Bazaarvoice TryIt Sampling helped Gladiator boost high-quality reviews for its home and garage storage products. Gladiator sent product samples to... targeted consumers, resulting in a 93% review submission rate and over 250 new reviews with a 4.8 average rating. The program enabled Gladiator to syndicate reviews across more than a dozen retail partner sites, increasing product ratings and shopper confidence. User-generated content also provided valuable feedback to Gladiator’s product and engineering teams.
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Fresh used Bazaarvoice Ratings & Reviews and Retail Syndication to boost customer engagement and sales. The brand saw a 10.7%... conversion rate among users who interacted with user-generated content. Review volume increased by 7,702%, driving a $1.48 million revenue impact. Sweepstakes campaigns and photo-first review displays encouraged more authentic feedback and visual content. Retail Syndication helped launch limited edition products with strong review support.
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Bazaarvoice helped Einhell, a German power and garden tools maker, reach more DIY shoppers online. Einhell used Bazaarvoice Ratings &... Reviews and Questions & Answers to collect over 2,500 reviews and distribute 1,300 reviews to retail sites. This user-generated content gave shoppers more confidence to buy Einhell products. Over 5,500 shopper questions were answered, helping improve products and guide purchases. Einhell saw more engagement and trust from customers through authentic feedback.
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EGO used the Bazaarvoice platform to launch its cordless outdoor power equipment brand. They collected and shared thousands of customer... reviews, photos, and videos. This content helped EGO quickly lead the market and boost online conversions. EGO also engaged directly with retail customers by responding to reviews and questions. The product team used review insights to improve products. EGO now dominates sales and often faces high demand.
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Bazaarvoice helped Dole launch a user-generated content program from scratch. Dole used ReviewSource to collect 2,300 new reviews in seven... months, with an average rating of 4.7 stars. The company saw a 64% conversion rate lift among shoppers who engaged with UGC. Dole also increased recipe engagement and improved SEO for its website. The program now brings in 200-400 new pieces of content each quarter.
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Blue Diamond, a new cookware brand from The Cookware Company, used Bazaarvoice Sampling and Brand Edge to launch successfully. They distributed samples... to 95 consumers, achieving a 100% review submission rate and over 2,000 reviews across retail sites. Most reviews were positive, with a 4.8 average rating and 300% more words than typical reviews. This influx of authentic user-generated content helped overcome consumer skepticism and increased sales conversion rates. Bazaarvoice's platform enabled Blue Diamond to build trust and strong retail partnerships quickly.
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Bazaarvoice helped Andi-Co collect over 1,400 new reviews in just over a year. Andi-Co used review syndication and Rate &... Win campaigns to boost review volume for high-end appliances. 100% of Falcon brand reviews on retailer sites came from Andi-Co's syndication. This increase in user-generated content improved Google search results and built trust with shoppers. Andi-Co saw its biggest years ever after launching the UGC program.
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Bazaarvoice helped Yard Force collect reviews for outdoor power tools at a live field-testing event. Shoppers tested equipment and posted... feedback using mobile QR codes. This led to a 1,983% increase in review volume over three months. The average product rating reached 4.8 stars. Review coverage grew by 55% across the catalog. Yard Force gained more trust and better product visibility online.
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Bazaarvoice helped Kiehl’s and Lancôme Benelux collect over 6,000 authentic reviews. This user-generated content boosted trust and drove a 65%... increase in conversion rates. Nearly a third of their online revenue was influenced by these reviews. Revenue per visitor grew by 17%. The brands moved from costly acquisition to a content-driven model, closing the content gap and improving compliance.
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Bazaarvoice Ratings & Reviews helped Absco Sheds boost review volume by 1,190% across retail partners. The company used QR codes... and gift card incentives to collect over 1,100 reviews in under two years. Syndicating reviews to retailers like Bunnings, Home Depot, and Walmart improved sales and set clear assembly expectations. Customer feedback was also used in social media and paid ads, building trust and engagement. Absco Sheds saw higher customer satisfaction and stronger retailer relationships.
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Bazaarvoice helped Calego collect and syndicate over 250,000 product reviews. Calego used customer feedback to improve product design, like fixing... luggage tipping issues. The company leveraged review insights to launch new, popular product colors. Calego's review volume led to increased retail sales and earned them Walmart's Supplier of the Year award. During the pandemic, strong ratings helped Calego expand into new retailers with health kits.
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Bazaarvoice Ratings & Reviews helped Molton Brown boost online fragrance sales. The brand used QR codes in stores to collect... reviews, driving a 43% lift in conversion rate and a 54% increase in revenue per visitor. Early access for VIPs and omnichannel review collection gave new scents strong credibility at launch. Syndication services spread reviews across markets, supporting global growth. Molton Brown's digital strategy now delivers measurable results and a better customer experience.
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Bazaarvoice helped Rossignol boost review collection by 119%. Rossignol used customer reviews across its website and stores to improve the... shopping journey. Visitors who interacted with ratings and reviews saw a 262% increase in revenue per visitor. Customer engagement rose by 150%. Rossignol also used athlete and ambassador feedback to highlight product quality and drive conversions.
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Bazaarvoice's affable. ai creator marketing platform helped L'Occitane run a Christmas influencer campaign. The brand onboarded 53 micro-influencers, each with...over 80,000 followers. L'Occitane automated influencer discovery, campaign management, and analytics. The campaign generated 80 Instagram stories and reached over 400,000 impressions. L'Occitane achieved an earned media value of $23,000.
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Bazaarvoice Ratings & Reviews helped Absolution Cosmetics increase revenue by $107k in six months. The organic beauty brand used the... Bazaarvoice API to integrate reviews into their website and loyalty platform. This seamless integration boosted review volume by 313% and raised customer engagement from 28% to 61%. Revenue per visitor jumped from 14% to 123%. Absolution also improved product packaging based on customer feedback, driving better ratings.
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Bazaarvoice Social Commerce helped MAM UK double their conversion rate and boost site visits by 157%. MAM used Galleries and... Like2Buy to show user-generated content and drive more sales. The company saw a 108% increase in conversions and a 58% rise in average order value. Like2Buy brought in an extra £96k in yearly revenue. MAM also syndicated over 40,000 reviews across major retailers, strengthening their brand leadership.
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Bazaarvoice helped ghd launch the Duet Style Hot Air Styler with 229 reviews collected before launch and 534 more in the first month. ghd used Bazaarvoice... sampling and user-generated content to refine messaging and build trust. The campaign spanned seven markets and achieved an average 4.7-star rating, with 96% of reviews above 4 stars. ROI was 4x higher than previous launches, driving strong sales and brand engagement.
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Bazaarvoice helped ghd collect 229 reviews before launching the ghd Duet Style Hot Air Styler. ghd used sampling campaigns in... seven markets to gather real user feedback and testimonials. They added 534 more reviews in the first month after launch. The average rating was 4.7 stars, with 96% of reviews above 4 stars. This approach built trust, improved messaging, and drove sales for ghd's flagship product.
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L'Occitane used Bazaarvoice's affable. ai creator marketing platform to run a Christmas influencer campaign. They recruited 53 micro-influencers in the...beauty and lifestyle niche. The platform automated influencer discovery, campaign management, and analytics. L'Occitane achieved an estimated reach of over 400,000 impressions and an earned media value of $23,000. The team saved time and gained better insights for future campaigns.
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Rossignol used Bazaarvoice to collect customer reviews across online and in-store channels. The company included reviews at every stage of... the buying journey to build trust and improve conversion rates. Rossignol saw a 119% increase in review collection and a 262% increase in revenue per visitor who interacted with reviews. Customer engagement rose by 150%. Product feedback also helped Rossignol improve its product lines and marketing.
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Bazaarvoice helped Walmart Canada increase product page conversion by collecting and syndicating user-generated content. Syndication from over 1,300 brands in... the Bazaarvoice Network now accounts for 80% of Walmart Canada's total review volume. Walmart Canada also gathers native reviews, adding more than 380,000 reviews through its own efforts. This partnership led to higher revenue and improved product discoverability for brands on Walmart.ca. Walmart Canada credits Bazaarvoice for supporting its mission to boost shopper confidence and sales.
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Bazaarvoice Ratings & Reviews helped Vertbaudet increase sales by 12% among visitors who read reviews. The retailer collected over one... million reviews, covering 72% of its products. Customer feedback led to product improvements, such as better fitting maternity clothes and redesigned furniture. Vertbaudet uses post-purchase emails to gather reviews and values both positive and negative feedback. Bazaarvoice's moderation ensures authenticity and builds trust with shoppers.
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Bazaarvoice Galleries helped Samsonite boost revenue by 254%. The tool increased conversion rates by 4x and time on page by... 5x. Samsonite used user-generated content from social media and influencer campaigns to drive product discovery. The solution unified branded content across retail and wholesale channels. Customers spent more time on product pages and average order values rose.
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Bazaarvoice helped S Group increase review volume across its retail brands. S Group used both online and offline sales data... to drive more customer reviews. 17% of Sokos department stores’ in-store revenue is influenced by reviews. The solution improved customer engagement and conversion. Daily fresh reviews boosted S Group’s search visibility and product insights.
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Bazaarvoice helped Netrauta and Taloon, two leading Finnish DIY retailers, boost conversions by 220% among visitors who read reviews. The retailers used... Bazaarvoice Ratings & Reviews and Questions & Answers to improve SEO, increase site traffic, and engage shoppers. Over 150 brands joined their Q&A program, answering 82% of 8,000+ customer questions. This led to a 52% higher conversion rate for users engaging with Q&A. Netrauta and Taloon now dedicate internal resources to their Bazaarvoice partnership.
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Home Depot Canada used Bazaarvoice’s Managed Sampling to launch the Seeds Sampling program. The goal was to increase user-generated content... and boost conversion rates on HomeDepot.ca. Customers who interacted with UGC were over twice as likely to convert. Vendors saw doubled conversions for Seed products compared to non-Seed products. The program also helped launch new products and increased review coverage for private label brands.
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Hairhouse used Bazaarvoice Ratings & Reviews to boost online trust and social proof. After switching to Bazaarvoice, Hairhouse saw a... 35% increase in conversion rates and a 15% rise in average order value on pages with reviews. Review coverage reached 64% with an average rating of 4.6 stars. The team saved time with moderated reviews and used review highlights to help shoppers make decisions. Hairhouse also leveraged review syndication to increase review volume across its product range.
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Bazaarvoice helped El Corte Inglés boost online engagement by collecting over 700,000 product reviews. The retailer used post-interaction emails and... brand syndication to drive review volume. Products with reviews saw a 7% increase in conversion rate. Customers reported higher satisfaction and engagement. The online experience now matches the trusted in-store service.
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Boots used Bazaarvoice Ratings & Reviews to improve customer conversations and respond to negative feedback. By following best practices for... review responses, Boots saw a 186% increase in intent to purchase when guiding customers on product use. The team transformed dissatisfied customers into loyal advocates by addressing concerns quickly and personally. Two-thirds of online visitors now interact with reviews, leading to higher conversion rates. Responding to reviews also boosted product sentiment and customer loyalty.
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Bazaarvoice helped Groupe Adeo collect over one million customer reviews across its brands. Adeo used these reviews to improve product... quality and boost customer satisfaction. Products with four-star ratings saw up to double the sales compared to unrated items. The platform enabled review syndication, fake review prevention, and multilingual support. Adeo’s product and quality teams used feedback to audit and enhance their product range.
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Sephora UK used Bazaarvoice to add shoppable visual galleries to its website. This helped shoppers see real user content and... made it easier to buy products. The new galleries led to a 4.07% conversion rate and a 27.78% increase in average order value. Time spent on the site went up by 236.01%. The solution saved the team hours of manual work and let them keep up with fast beauty trends.
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Bazaarvoice helped Pillow Talk grow reviews from under 1,000 to over 113,000. The average product rating jumped from 3.4 to... 4.8 stars. Shoppers who read reviews placed 144% more orders than those who did not. Pillow Talk used post-purchase emails and a disciplined response process to build trust and reduce returns. Syndicating reviews improved their search visibility and SEO.
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Academy Sports + Outdoors used Bazaarvoice to recover from a 40% drop in review volume after moving to mobile-first checkouts. They co-developed a... hosted SMS feedback loop and improved catalog health to 94%. This led to a 168% surge in native reviews and a 40% increase in product review coverage. Mobile-driven reviews now make up 76% of all content. A private-label pilot saw a 61% rise in review volume in five months.
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Rebel used Bazaarvoice to upgrade its user-generated content strategy. The company focused on collecting more ratings and reviews from both... customers and in-store experts. Rebel saw a 78% increase in conversion on products with reviews compared to those without. The team used review data to guide business decisions and build trust with shoppers. Syndication of reviews from brand partners helped boost review volume quickly.
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Oak Furnitureland used Bazaarvoice to boost e-commerce growth and social engagement. They added user-generated content galleries and Like2buy to their... website and Instagram. Visitors who engaged with these features spent 281% more time on site. Conversion rates increased by 248%. Average order value rose by 21%. Bazaarvoice moderation tools saved time managing user content and kept the brand’s promise of authenticity.
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Oak Furnitureland used Bazaarvoice to collect and display user-generated content on its website. Real customer photos increased visitor time on... site by 281%. Conversion rates more than tripled for shoppers browsing these galleries. The company also saw a 248% increase in conversions from Instagram traffic using Like2Buy. Average order value rose by 21%. Moderation services helped Oak Furnitureland manage and curate social content efficiently.
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Bazaarvoice Contextual Commerce helped a national furniture retailer boost patio sales by $830k in just 30 days. The retailer faced... low visibility for its outdoor furniture guide. Bazaarvoice used targeted contextualization campaigns to reach the right shoppers. The campaign appeared in over 410,000 sessions and drove a 5% lift in average order value. The retailer saw a 3.3% increase in conversions and 8.49% revenue lift.
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Bazaarvoice Contextual Commerce helped a US-headquartered furniture retailer boost holiday sales. The retailer wanted to increase average order value and... revenue during the winter season using real-time data and machine learning. Bazaarvoice built a creative on-site experience that delighted shoppers and highlighted new products. The campaign ran for three weeks and delivered an 11.3% lift in average order value and an 8.6% revenue increase. The partnership expanded to include more seasonal campaigns.
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Bazaarvoice Ratings & Reviews helped Brooks Running Australia boost conversion rates by 52%. The company used review syndication, sweepstakes, and... loyalty programs to collect 20,000 native reviews and syndicate 100,000 more. Shoppers who engaged with reviews drove a 48% increase in revenue per visitor. Brooks AU also saw a 10% lift in organic reach. The easy-to-use platform and local support made implementation smooth for their digital team.
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Bazaarvoice Social Commerce helped Hobbycraft boost conversion by 219%. The retailer used user-generated content from social media and added Bazaarvoice... Galleries to their website. Customers who interacted with these galleries spent 367% more time on site and increased their average order value by 24%. Hobbycraft reached its annual ROI goal in just eight months. The solution also saved time for the team and improved customer engagement.
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Bazaarvoice Social Commerce helped Dreams, the UK’s leading bed specialist, boost conversion rates by 200%. By using Bazaarvoice Galleries and... Ratings & Reviews, Dreams increased time on site by 360% and average order value by 62%. User-generated content (UGC) inspired shoppers and improved trust. Visual UGC on the homepage and social channels drove more engagement and sales. Dreams now uses customer images to shape its own product imagery.
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Bazaarvoice Ratings & Reviews helped Absco Sheds boost review volume by 1,190% across retail partners. Absco Sheds used QR codes... and gift card incentives to collect over 1,100 reviews in under two years. Syndicating reviews to retailers like Bunnings, Home Depot, and Walmart increased sales and improved customer satisfaction. The solution set clear assembly expectations and built trust with buyers. Absco Sheds also used reviews in social media and paid ads to drive engagement.
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Bazaarvoice Sampling helped Petco boost review volume by 405% for private label and seasonal products. Petco saw a 48% increase... in revenue per visit, a 28% higher conversion rate, and a 15% rise in average order value for sampled products. Organic search clicks jumped 80%, and impressions rose 140%. The Spotted Sampling Program drove more high-quality reviews, photos, and brand awareness, improving SEO and sales.
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Petco used Bazaarvoice's Spotted Sampling Program to boost reviews and sales for its private label products. The program led to... a 48% increase in revenue per visit and a 28% higher conversion rate for sampled products. Review volume jumped by 405%, and organic search clicks rose by 80%. Petco also saw a 15% increase in average order value. The program helped Petco get more detailed reviews with images, improving product discoverability and customer confidence.
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Bazaarvoice Ratings & Reviews helped The Athlete's Foot collect 8,000 reviews in one year. The retailer syndicated over one million... reviews across its network. Conversion rates increased by 26% in the first three months. The company used review request emails and syndication to boost online presence. The Bazaarvoice dashboard enabled fast action on customer feedback. The Athlete's Foot improved shopper trust and average order value with user-generated content.
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MeUndies used Bazaarvoice to boost its review collection strategy. After launching 68 new products, MeUndies needed more user-generated content to... drive conversions. By switching to Bazaarvoice’s In-Mail review request feature and adding follow-up emails, MeUndies saw a 218% year-over-year increase in review volume. Staff reviews and Q&A features helped build trust and reduced customer service tickets. Insights from reviews now guide product improvements and reporting.
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Bazaarvoice Ratings & Reviews helped Jeanswest achieve a 218% increase in conversion rates and a 204% lift in revenue per visitor. The Australian apparel... retailer used review request emails to grow review volume by 186%, reaching 89% product coverage. Jeanswest connected in-store and online shopping by leveraging customer feedback. Insights and Reports from Bazaarvoice informed marketing and merchandising decisions. Customer empowerment and engagement became central to Jeanswest’s strategy.
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Bazaarvoice Galleries helped Isabella Oliver and Baukjen boost conversion rates by over 120%. The brands used visual user-generated content to... show real customers wearing their clothes. This helped shoppers see how products look on different body types. Customers spent three times longer on the site and average order value increased by more than 10%. Feedback showed shoppers felt more confident buying after seeing real-life images.
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Bazaarvoice helped GlamCorner boost conversions by 30% in just three months. Customer reviews and photos gave shoppers confidence to rent... designer dresses. GlamCorner cut returns and refunds by 50% after using Bazaarvoice. The company gained insights into customer needs and built a strong community. Reviews now drive business growth and improve customer satisfaction.
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Bazaarvoice helped GANT cut its return rate by 5%. GANT used customer reviews and Q&A features to give shoppers more... information about fit and size. This led to fewer returns and higher sales. GANT saved €300,000 by reducing duplicate orders. Sales of bestsellers rose by 50% after adding user-generated content. Customer trust and reliability also improved for GANT's online store.
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Bazaarvoice helped EziBuy increase revenue per visitor by 325% for shoppers who interacted with user-generated content. EziBuy used ratings, reviews,... and Q&A to guide product decisions and improve customer experience. The company analyzed feedback to update product descriptions and stock levels. EziBuy's team responded to customer questions quickly, reducing support calls and emails. Conversion rates for engaged visitors were 240% higher than those who did not interact with content.
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Boux Avenue used Bazaarvoice Curations to collect over 1,000 customer images, reaching 1. 3 million unique views in 2018. The...company wanted shoppers to see how products look on real people, not just models. Bazaarvoice helped Boux Avenue display authentic user-generated content and gather nearly 15,000 product reviews with a 4.6-star average. This visual and social content improved the shopping experience and gave the team valuable customer insights. Boux Avenue now uses these insights to inform buying decisions and marketing.
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Le Col used Bazaarvoice to boost online sales with user-generated content. By combining reviews and authentic customer images, Le Col... saw a 125% increase in conversion rates. Products with reviews had a 13% higher average order value and 155% more revenue per visitor. The company used reviews to set sizing expectations and reduce returns. Le Col also syndicated reviews and images to retail partners for greater impact.
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Brooks Running Australia used Bazaarvoice Ratings & Reviews to collect and share customer feedback. They saw a 52% increase in... conversion rates and a 48% rise in revenue per visitor when shoppers engaged with reviews. The company also boosted its organic reach by 10%. Brooks AU used sweepstakes and loyalty programs to encourage reviews, collecting 20,000 native reviews and syndicating 100,000 more. The easy-to-use platform and local support helped them adapt quickly to changing online shopping trends.
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Bazaarvoice Social Commerce helped Taking Shape boost revenue and conversion in just three months. The plus-size fashion brand used Showroom,... Reveal, Like2Buy, and Galleries to connect social and e-commerce. They saw a 216% lift in conversion, 15% higher average order value, and 58% more time on site with Galleries. Like2Buy delivered a 77% click-through rate. The seamless omnichannel experience increased customer engagement and sales.
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Bazaarvoice Contextual Commerce™ helped a global fashion retailer earn $18. 9 million in extra revenue in just 60 days. The...retailer wanted to improve its already high 5.5% conversion rate using machine learning and personalization. Bazaarvoice built a custom solution for four brands, sharing cart and checkout data while keeping each brand's standards. The integration boosted conversion rates by 3.6% and revenue per visit by over 2% in the first two weeks. Mobile shoppers saw the biggest gains, and there was no drop in order size or items per transaction.
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Bazaarvoice Galleries helped River Island boost conversion rates by 184%. The fashion brand used social and visual user-generated content to... inspire shoppers and increase engagement. Customers who interacted with UGC spent over twice as long on the site and had a 45% higher average order value. River Island also added wish list functionality to improve the shopping experience. The solution made shopping more engaging and increased sales.
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Bazaarvoice helped Oliver Bonas boost conversions by 188% with shoppable visual and social user-generated content. The brand used UGC imagery... on its homepage and product pages to inspire shoppers and improve engagement. Time on site increased by 176%, and average order value rose by 26%. Bazaarvoice streamlined social media workflows and reporting, making it easier for the team to manage content and gain insights. Oliver Bonas now features real customer photos, building community and driving sales.
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Bazaarvoice Ratings & Reviews helped Popken Fashion Group boost e-commerce with authentic customer feedback. The company achieved a 7.98% conversion... rate among review-engaging customers and 56% overall customer engagement. Review syndication enabled cross-border trust and faster product validation. Discount codes in post-purchase emails increased review submissions. A/B testing showed users who interacted with reviews converted 3.5 times higher than others.
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Bazaarvoice Ratings & Reviews helped Popken Fashion Group boost e-commerce results. Customers who engaged with reviews converted at a 7.98%... rate. 56% of shoppers interacted with reviews, showing strong engagement. Review syndication supported new market launches and cross-border trust. Discount codes in post-purchase emails increased review submissions. Popken Fashion Group now plans further upgrades to review display and global expansion.
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Bazaarvoice helped Oliver Bonas boost online sales with shoppable user-generated content. The brand used visual and social content from real... customers on its homepage and product pages. This led to a 188% increase in conversion rate and a 176% rise in time spent on site. Average order value also grew by 26%. Social media workflows and reporting became easier and faster for the team.
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Oliso used Bazaarvoice Ratings & Reviews and Questions & Answers to gather over 40,000 reviews across 18 retailers. The company redesigned... its smart irons based on customer feedback, leading to a surge in retail sales and expanded store coverage. Oliso collected nearly 2,000 reviews in four days and saw sales jump by $40,000 at one retailer in just weeks. The brand built a passionate community among quilters and sewers, fueling its revival and retail growth.
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Naim Audio used Bazaarvoice to collect and share over 2,800 customer reviews across major retail sites. The company wanted to... show the quality of its high-end audio systems and compete with bigger brands. By using real customer feedback, Naim Audio built trust and increased awareness. This helped boost sales in key retail channels. The reviews also supported their marketing and retailer relationships.
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Midland Radio used Bazaarvoice's Ratings & Reviews and Social Commerce tools to boost online reviews from 150 to over 2,500. The company saw... a 322% increase in time spent on site and a 143% rise in conversions. Average order value grew by 27%. These changes led to a $1 million increase in revenue year-over-year. User-generated content and retail syndication helped improve customer sentiment and brand trust.
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LG used Bazaarvoice Sampling to collect reviews for its new LG Styler product before launch. 100% of recipients submitted a... review, with an average rating of 4.9 stars. These reviews helped build consumer trust and increased conversions at retailers. Half of LG UK's reviews at UK retailers now come from sampling and syndication. Detailed user feedback also provided insights for product improvements and cross-sell opportunities.
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Bazaarvoice helped Gigaset boost conversion rates by 70% in 15 months. Gigaset used product sampling, ratings and reviews, and Q&A... tools to collect reviews for 81% of products, averaging 29 reviews per item. This led to a 20% drop in return rates and improved customer experience. User-generated content also provided valuable feedback for product development. Gigaset credits Bazaarvoice for higher sales and better product ratings.
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Bazaarvoice helped Électro Dépôt double conversion rates for products with customer reviews. The retailer used customer feedback to spot product... issues and improve quality. An average satisfaction score of 4.1 out of 5 was achieved. Product returns decreased as a result of better insights. The company built an engaged community through reviews and Q&A, reducing customer service calls.
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Brother International Europe used Bazaarvoice to expand into 7 new countries. The company leveraged translated customer reviews to build trust... and credibility. Customers who read reviews are twice as likely to click a call-to-action and spend three times longer on the site. Brother now has over 26,000 product reviews, helping them improve products and shape future strategies. Bazaarvoice enables Brother to engage with customers and amplify their voices across Europe.
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Beko used Bazaarvoice to expand into Australia by leveraging user-generated content. The company collected over 8,000 reviews directly and syndicated... more than 30,000 reviews to retail sites, making up 97% of all Beko product reviews there. This strategy drove exponential sales growth and helped Beko secure more retail partnerships. Insights from reviews informed product improvements, like adding cutlery options to dishwashers and changing fridge handle designs. Beko also used positive reviews to boost social media and build customer loyalty.
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Beko ANZ used Bazaarvoice to collect over 30,000 product reviews on retail sites in just eight months. The company saved... more than $100,000 a year on consumer research by using Bazaarvoice Insights & Reports. Syndicated reviews helped Beko place products in more stores and strengthen retail partnerships. User-generated content increased online sales and built customer trust. Retailers now see Beko as a more important brand thanks to the high volume of reviews.
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Bazaarvoice helped Beko ANZ collect over 20,000 five-star reviews from customers in Australia and New Zealand. Beko used authentic user-generated... content to guide product design, improve features like Auto Door Opening, and highlight health benefits such as Hygiene Plus. Daily review analysis with AI tools shaped Beko's product roadmap and marketing strategy. UGC insights boosted conversions, built trust, and made customer feedback central to innovation.
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Bazaarvoice helped Beko Europe increase displayable reviews by 845% across Europe. Beko Europe used incentivized review campaigns, product sampling, and... review syndication to boost user-generated content. The Customer Review Excellence Program unified UGC strategy in 16 countries. Bazaarvoice Insights provided valuable data and reporting for internal teams. The partnership improved review quality, volume, and sales for Beko Europe.
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Bazaarvoice helped T2 boost online sales when stores closed. T2 used user-generated content to build trust in new tea products.... Loyal customers shared reviews and social posts, increasing shopper confidence. T2 saw a 75% rise in conversions and more revenue per visitor. Customer images and quotes appeared on product pages, emails, and in-store screens. Insights from reviews led T2 to bring back a discontinued tea.
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Bazaarvoice Ratings & Reviews helped LeTAO boost new customer acquisition and site traffic. After adding over 45,000 reviews, LeTAO saw... a 190% higher likelihood of purchase from visitors coming via BV SEO. The conversion rate for these users reached 5.9%, compared to 3.1% for others. Emails with reviews achieved a 12.4% conversion rate, outperforming those without reviews. LeTAO also used customer feedback to improve products and marketing.
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Bazaarvoice Creators helped Bacardi USA boost retail visibility and demand. Bacardi used lifestyle creators and shoppable cocktail content to engage... shoppers online. The campaign drove a 20-spot jump to page one on Target.com and achieved a 6% add-to-cart rate. Over 260,000 users saw the content, building buzz for Bacardi’s products. This strategy strengthened Bacardi’s position with major retailers.
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Land O'Lakes used Bazaarvoice to collect over 30,000 customer reviews. The company leveraged user-generated content to improve product and recipe... development. Customer feedback helped fix a recipe issue quickly. Reviews increased retail sales and strengthened retailer partnerships. Land O'Lakes saw higher customer satisfaction and better marketing results. Responding to reviews built trust and engagement with shoppers.
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Hardys used Bazaarvoice to collect over 1,700 reviews for 15 products through an in-store campaign. The campaign led to a... 2,300% increase in review volume at key retailers. Hardys integrated user-generated content into social ads, reducing cost-per-click by 60%. Star ratings rose from 4.32 to 4.59, boosting visibility on retail sites. The strategy helped Hardys maintain its position as the UK's top wine brand.
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Bazaarvoice helped T2 boost conversion by 174% with a product sampling campaign. T2 sent tea samples to loyal customers and... the Influenster community to collect user-generated content. This strategy increased reviews and helped shoppers feel confident buying new teas online. T2 used insights from reviews to improve marketing and business decisions. The campaign also led to higher revenue per visitor.
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