Zello helped 24/7 Express Logistics, Inc. improve dispatch efficiency. The company replaced phone calls with instant push-to-talk communication. Dispatch Hub’s call queue let all dispatchers share ca...lls and respond faster. Couriers sent instant photo proof of delivery and texts to troubleshoot issues. Zello kept all media for easy access to order details. The company saw increased efficiency in courier operations.
Zello helped A-Line Messenger Service save over 200 labor hours each week by speeding up driver-dispatch communication. The company switched from phone calls and two-way radios to Zello’s Dispatch Hu...b. This change cut average call times from 1-3 minutes to about 30 seconds. Drivers and dispatchers now use team channels for fast, clear updates. The management console lets them set up custom channels for sharing critical information. Zello improved response times for urgent deliveries and made daily operations more efficient.
Zello helped Bonded Transportation Solutions improve driver and dispatcher communication. The company faced problems with too many phone calls and missed messages after losing push-to-talk features. ...Zello reduced dispatch phone calls by 25-30%. Dispatchers now focus more on customers and safety. Drivers use Zello to send proof of delivery photos. Bonded improved response times and kept its 100% on-time service record.
Zello Dispatch Hub helped Carey Limousine of Dallas improve chauffeur and dispatcher communication. The old system caused long wait times and uneven call distribution. With Zello, calls go to a centr...al hub, so any dispatcher can answer. This reduced wait times and made workloads more visible. The switch was seamless and required no downtime. Managers, dispatchers, and chauffeurs all saw better efficiency and satisfaction.
ZelloWork helped Commonwealth Worldwide Limo replace their Nextel radios. The company needed a reliable, easy-to-use communication tool for over 400 employees. ZelloWork was installed on 300+ Android... devices. The solution improved security and management with an admin console and end-to-end encryption. Dispatchers and chauffeurs now communicate instantly, boosting efficiency and customer service.
Zello helped ComTrans replace their old push-to-talk radios after the Nextel network shut down. ComTrans used Zello for reliable, fast, and affordable communication between dispatchers and drivers. Z...ello allowed a bring your own device policy, saving costs on company devices. The admin console made it easy to manage users and devices. The history feature let staff replay and review calls. ComTrans now runs Zello on about 400 devices across their fleet.
Zello helped Crossroads Courier cut staffing costs and improve response times. The company used Zello to connect dispatchers and drivers with instant communication. Dispatchers could queue and priori...tize messages, making deliveries faster. Driver retention improved due to better workload distribution. Zello allowed Crossroads Courier to handle more deliveries per driver and reduce the need for extra support staff.
ZelloWork helped TNT Express replace analog two-way radios. New Australian laws required TNT to find a new communication tool. Zello created a custom 'Do not disturb' feature for drivers. TNT install...ed 2,500 ZelloWork licenses on Motorola devices. Drivers can now deliver without interruptions. ZelloWork is easy for employees to use.
Zello helped zTrip replace outdated Nextel phones that caused radio fatigue and poor communication. Drivers and dispatchers now use Zello’s one-to-one and one-to-many channels for clear, reliable voi...ce communication. Dispatchers use the Dispatch Hub to manage calls and support drivers more efficiently. The solution reduced unnecessary chatter, improved focus, and created a better experience for both drivers and passengers. Passengers no longer hear constant radio noise, making rides more pleasant.
Retail Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
CITY Furniture
- Retail
Zello helped CITY Furniture replace 1,000 radios with its communication app. The company saved $45,000 each year on IT costs. Store associates now use iPads with Zello for voice, text, and image mess...aging. Response times improved by 6 minutes, and finding items is now 75% faster. Zello made communication easier and training faster for over 2,400 employees.
Zello replaced two-way radios and phone calls at Restoration Hardware stores. Employees now use Zello on iPads for fast, easy in-store communication. The company installed a stand-alone Zello On-prem...ise Server in each store, so staff can stay connected even without internet. Employees like the simple interface and quick push-to-talk feature. About 800 employees use Zello across many stores in the United States and Canada.
Zello helped Salling Group improve customer service in over 1,000 stores. Salling Group replaced doorbells with Zello Kiosks, letting customers request help on a touchscreen. This change led to a 33%... increase in customer satisfaction in the first month. Salling Group saw a 2-point rise in NPS and saved 25% on labor costs. Employees now send over two million messages each month using Zello.
Zello helped Sam’s Club improve member experience by enabling fast, targeted communication for 100,000 associates. Radios caused noise and missed messages, but Zello’s push-to-talk app allowed clear,... direct messaging. Sam’s Club rolled out Zello to all 600 clubs in just 3 months. Associates now send over 10 million voice messages each month. Zello reduced wait times, improved operations, and boosted morale for Sam’s Club teams.
Construction Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
LafargeHolcim
- Construction
Zello helped LafargeHolcim improve communication for their concrete delivery operations. Drivers and dispatchers used Zello's push-to-talk and Dispatch Hub inside the ConcreteDirect app. This cut dis...patch response times by 5 minutes on average. The change led to large annual savings and less driver distraction. Drivers got answers every time, and managers used analytics to move resources and keep drivers safe.
Zello helped Manatt’s, Inc. replace their old two-way radio system. The company faced high costs and limited communication range with their previous radios. Zello provided clear, unlimited-range comm...unication and was easy to use. Manatt’s saved nearly $6,000 per year after switching. Drivers and dispatchers liked the new system and found it more accessible. The company plans to expand Zello across more teams.
City of Denton’s Solid Waste and Recycling Department
- Government Administration
Zello Work helped the City of Denton’s Solid Waste and Recycling Department improve team communication. Their old push-to-talk phones had poor connectivity and coverage. Zello Work on Kyocera rugged ...devices gave them reliable, instant communication and better audio. The department saw cost savings and higher efficiency. Almost all 130 staff now use Zello Work for dispatch and team calls. The solution is easy to use and manage, making work safer and more efficient.
Military organization (undisclosed)
- Government Administration
ZelloWork replaced old land mobile radios for a military organization. Teams needed better communication with no distance limits and more security. ZelloWork gave them easy-to-use, secure, and cost-e...ffective tools. The solution worked on Android and Windows, linking to old radios. Trials showed no problems with setup or use. If field tests keep going well, up to 1000 team members will use ZelloWork as their main communication tool.
Hospitality Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
W Seattle Hotel
- Hospitality
Zello helped W Seattle Hotel replace old two-way radios with a modern push-to-talk app. The hotel needed a solution that fit their modern image and was easy to use. Zello worked on Wi-Fi and any data... network, letting staff use iPods and smartphones. The hotel used Zello’s management console to update users and channels fast. After a year, all two-way radios were retired and 68 users relied on Zello for daily communication. Staff liked using one device for all their apps and found Zello reliable and easy to manage.
Utilities Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
Saudi Electricity Company
- Utilities
Zello Enterprise Server helped Saudi Electricity Company cut monthly phone costs for field meter readers. The company switched from personal phones to Zello, reducing costs from $55 to $8 per reader ...each month. Zello provided reliable, fast communication and a history feature. The company saved 30% on monthly communications expenses. Zello also made training new meter readers easier and improved customer service.
Food & Beverages Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
Tasty Fresh Food Co.
- Food & Beverages
Zello helped Tasty Fresh Food Co. replace $150,000 worth of legacy radios with a single app. The company needed better communication for its 160 vans and mobile workers across Australia. Zello's mess...age replay and easy onboarding solved missed messages and made training fast. Employees now get messages even when busy and can reply safely. Zello brought teams together and supported Tasty Fresh's rapid growth.
Computer Software Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
HubSpot
- Computer Software
ZelloWork helped HubSpot replace radios for their INBOUND event. HubSpot needed a better way to communicate with hundreds of staff and partners. Radios were bulky and unreliable. ZelloWork worked on ...any device and supported many accessories. The Zello team helped set up the system fast. HubSpot used ZelloWork channels and user roles to keep teams connected and secure during the event.
ZelloWork replaced two-way radios for Cisco's biggest customer event, Cisco Live! 2017. Cisco needed a modern, cost-effective communication tool for a large team across two venues. ZelloWork enabled ...real-time, reliable audio on staff smartphones and tablets, supporting BYOD and eliminating radio rental costs. The solution saved Cisco 99% compared to previous radio expenses. ZelloWork's admin console made setup easy, and Zello provided training and support before and during the event.
Hospital & Health Care Case Studies and Customer Success Stories with Zello Push-to-Talk Mobile App
MorningStar Senior Living
- Hospital & Health Care
Zello helped MorningStar Senior Living improve staff communication and emergency response. Staff now coordinate 50% faster during emergencies and respond to resident requests 30% faster. Zello replac...ed personal phones and radios with a push-to-talk app. Staff save about 200 steps per day, reducing fatigue. The solution supports HIPAA compliance and quick onboarding for new staff.
Bud’s Ambulance Service | Daley’s Ambulance Service
- Emergency Response
Zello helped Bud’s Ambulance Service and Daley’s Ambulance Service improve team communication. The team faced problems with radio signal loss in urban areas. Zello provided better sound quality and i...ncreased range, even in dense city environments. The Emergency Alert feature let first responders send urgent audio clips to dispatch. The team now communicates more easily with their main dispatch center using the Zello app.
Delaware County Emergency Services
- Emergency Response
Zello helped Delaware County Emergency Services improve communication during the COVID-19 pandemic. The team used Zello to add secure channels and gateways for public safety, emergency management, po...lice, fire, and EMS. This reduced the cost and time to set up new communication networks. Zello expanded radio range and enabled more agencies to connect quickly and securely.
Zello helped Global Security replace two-way radios and cellphones with one device. The company needed fast, secure, and reliable communication for over 100 security guards and dispatchers. Zello pro...vided clear audio, minimal latency, and easy management tools. Guards used Zello on Samsung Galaxy phones, mapping PTT buttons for instant use. The solution eliminated the need for two devices and improved communication with local police. Global Security reported no network failures or performance issues after a year of use.
Zello helps Hatzalah of Newark EMS save more lives with instant, clear voice communication. The ambulance service uses Zello’s push-to-talk and Dispatch Hub to improve response times in emergencies. ...Zello’s crosslink feature connects multiple first responder groups for better care. Hatzalah responds to calls in as little as two minutes, much faster than the US average. Leaders say Zello lets dispatchers work from anywhere and helps save lives every day.
Henderson County Emergency Services
- Emergency Response
Zello helped Henderson County Emergency Services improve communication for first responders. The team covers 375 square miles in North Carolina and often provides mutual aid during hurricanes. Tradit...ional radio systems had coverage issues. In 2019, they added Zello to connect their radios to the cloud. Now, they use Wi-Fi and cellular networks to stay in touch, even in hard-to-reach areas. Zello talk groups make it easy to set up channels and reduce the need for expensive radios.
Zello helped PrimeFlight Aviation replace 300 expensive voice plans with a cost-effective push-to-talk solution. The company needed faster, easier communication for passenger service requests, especi...ally for wheelchair assistance. Zello allowed instant updates across multiple terminals, improving response times. PrimeFlight customized Zello channels for different airports, making expansion simple. The switch to Zello saved money and made communication more efficient.
Zello helped Ryanair improve communication for its 25-minute plane turnaround. Radios caused delays and poor sound quality. Ryanair set up Zello for over 6,000 users in 36 airports in less than a wee...k. Now, employees send over 300,000 voice messages each month. Ryanair reports 0 communication failures and 70% faster investigations. Over 90% of the team finds Zello very easy to use.
South Africa Community Action Network (SA CAN)
- Emergency Response
ZelloWork helped South Africa Community Action Network (SA CAN) replace costly 2-way radios. SA CAN saved $55,000 in hardware costs and $2,450 per month in radio fees, an 84% savings. Zello enabled i...nstant, secure communication across different mobile devices. Response times improved and coordination between agencies increased. The encrypted network stopped criminals from listening in.
