Real-World Case Studies and Customer Success Stories with Whatfix

Whatfix's digital adoption platform helped Sophos manage frequent Salesforce updates. Sophos used Whatfix to create interactive, on-demand training and self-help... for employees. The solution reduced IT support tickets by 12,000 annually and saved 1,070 hours on training and support. Over 116,000 in-app smart tips were used in the first year. Sophos saw a 15% year-over-year reduction in Sales Ops cases globally.
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Whatfix helped Sophos save $390,000 a year by deflecting 10% of Firewall support tickets. Sophos used Whatfix to launch "Sophos... Assistant," which gave in-app technical guidance and self-support for Firewall customers. Over 50,000 in-app Flows were played, and 87% of users found the guidance helpful. The solution enabled faster deployments and reduced support burden. Sophos achieved full ROI in six months.
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Whatfix helped Takealot automate onboarding for 10,000 monthly sellers. The platform used in-app tutorials and self-guided experiences to reduce onboarding... time by 83%. Takealot saved $224,000 by simplifying portal adoption and cutting support tickets. 132,000 seller support tickets were deflected. Sellers learned advanced features and resolved issues with in-app help and alerts.
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Whatfix Digital Adoption Platform helped Marketboomer improve customer onboarding for its SaaS procurement software. Marketboomer eliminated 280 hours of onboarding... and training content creation. The company reduced new customer onboarding and training costs by $71,000 per year. Over 3,000 support tickets were eliminated, with 98% of self-help queries resolved without extra support. In-app guidance and contextual support drove user adoption of Marketboomer PurchasePlus.
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Whatfix Digital Adoption Platform helped AbleTo scale its provider community 10x and save $71,000 in training and onboarding time. AbleTo used in-app... guidance to onboard 2,500 clinical therapists and coaches. Patient task completion increased by 50%. Clinical team meetings now focus fully on care delivery, not system support. Whatfix improved provider experience and helped AbleTo meet rising demand for virtual mental health services.
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Whatfix Digital Adoption Platform helped Sentry Insurance save $950,000 in training, support, and productivity costs. Sentry used Whatfix to create... in-app learning and self-help across eight applications, including Workday and Guidewire PolicyCenter. The solution reduced training content creation time by 40% and cut 100 daily support tickets. Sentry improved user onboarding, support, and customer satisfaction with Whatfix's no-code tools. The platform enabled fast integration and supported over 75,000 customers and 2,000 associates.
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Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to... high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support tickets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.
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Whatfix helped Renewable Energy Group, Inc. cut time-to-proficiency on Salesforce CRM and Oracle JD Edwards ERP by 50%. The company... saw an 83% drop in daily application-related support queries. New employee onboarding time decreased by 3 months. REG used Whatfix’s digital adoption platform to deliver in-app, step-by-step training. This improved productivity and reduced human errors in critical business applications.
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Whatfix helped OMRON reduce expense report rejections by 25% and cut improperly submitted reports by 7% after implementing in-app tutorials for SAP Concur. OMRON used Whatfix... to identify friction points in expense processes and provide contextual, guided support to employees. The solution enabled faster reimbursements and fewer IT queries. OMRON consolidated expense management and improved SAP Concur adoption across global teams.
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Whatfix helped ManpowerGroup transition recruiters to Bullhorn ATS with in-app guidance and real-time support. The L&D team created 119 step-by-step... Flows to guide recruiters through complex processes. 92% of recruiters who used Self Help resolved their issues independently. Whatfix's digital adoption platform enabled faster onboarding and improved application proficiency. ManpowerGroup reduced post-training support costs and increased user adoption of Bullhorn.
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Whatfix helped Experian drive Salesforce adoption for its global sales team. Experian used Whatfix to deliver contextual, role-based in-app guidance... and on-demand support. The company saw a 48% reduction in training content creation costs and a 55% drop in support queries. Productivity increased by 72% in the first year. Interactive on-screen guidance cut onboarding from 19 modules to 1, reducing course time from six hours to forty minutes.
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Whatfix helped Cardinal Health Canada launch a new ordering website with a better user experience. The company used Whatfix's digital... adoption platform to provide in-app guidance, product tours, and a searchable Self-Help assistant. 45% of users rated the Self-Help feature as excellent. Cardinal Health Canada created over 50 interactive walkthroughs to support users. The solution reduced customer support queries and improved user adoption.
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