Real-World Case Studies and Customer Success Stories with Vocalcom

Vocalcom Hermes360 helped ENGIE Solutions manage critical service calls for refrigeration and cooling. The solution supports both internal and external contact centers, handling 450,000 interactions ...yearly. ENGIE Solutions gained full control over call flows, IVR, and real-time reporting. The company achieved a 97% service quality rating and intervention times under 2 hours. The cloud platform enabled flexibility and autonomy for 22,000 employees.
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Vocalcom Salesforce Edition helped La Maison Saint-Gobain deliver ultra-personalized customer service. The company wanted to stand out in the construction industry with a premium support model. They ...used Vocalcom's native Salesforce integration to access and enrich customer data. The solution enabled easy outbound campaigns, IVR setup, and automated customer journeys. Their contact center now handles 5,000 calls per week with 75 employees.
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Vocalcom contact center solution helped CETIH Renov adapt to strict telemarketing regulations. CETIH Renov switched to an omnichannel model using Vocalcom Hermes360. The company now manages three bra...nds and uses predictive dialer and real-time dashboards. They book 2,500 customer appointments per month. Productivity increased by 2 to 3 times after adopting Vocalcom.
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Vocalcom Salesforce Edition helped Umrahme improve customer support. Umrahme needed a call center system that worked with Salesforce. They set up three call centers with about 15 agents serving over ...5,000 travel agencies. Before, it took 2 to 4 days to answer a query. Now, they can respond in less than 5 minutes. The solution gave staff one place for customer data and real-time tools.
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Vocalcom Hermes360 helped Simplify manage over 500,000 calls per month across four contact centers. Simplify needed to optimize patient journeys and deliver consistent service quality at multiple sit...es. The cloud solution enabled fast onboarding, flexibility, and real-time supervision. Service quality exceeded 95%. 200 agents now support French, Swiss, and Belgian health establishments with improved patient experiences.
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Vocalcom helped En Voiture Simone, an online driving school, speed up its business growth. The company used Vocalcom's solution with Salesforce for its sales team. This improved outbound call perform...ance and filtered inbound calls. The team saw better productivity and less agent downtime. En Voiture Simone now covers over 200 cities in France and has 12 agents in Lyon.
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Vocalcom Hermes 360 helped CNED manage high inbound call volumes and strong seasonality in their customer service center. CNED's 55 agents support students and adults with enrollment and training que...stions. The cloud contact center solution enabled real-time flow management, CRM integration, and remote work. CNED handled 400,000 inbound and 30,000 outbound calls per year. Service quality reached 90% during off-peak months and 80% during peak periods.
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Vocalcom Hermes contact center solution helps CNM Prévoyance Santé deliver 100% remote customer service. The company manages over 80,000 inbound and outbound calls per year for its 90,000 members. Vo...calcom enables personalized member relationships through CRM integration and omnichannel engagement. The solution allows CNM Prévoyance Santé to answer between 96% and 98% of calls. Service quality and efficiency improved, especially for older members needing support.
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Vocalcom Salesforce Edition helped PMC Treize deliver personalized customer service in a fully remote environment. PMC Treize, a Generali subsidiary, manages remote insurance contracts for auto, home..., and personal injury. The challenge was to provide personal advice and reassurance to customers used to in-person service. The solution integrated natively with Salesforce, giving agents access to customer data and real-time management tools. PMC Treize now handles 800 interactions daily for 20,000 customers with 100% personalized answers.
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Vocalcom Hermes solution helps EVO+ run two contact centers in France. EVO+ manages print and digital subscriber relations for news outlets. They needed to integrate into customer value chains and im...prove agent engagement. The solution provided real-time supervision, IVR management, and custom dashboards. EVO+ now handles 1,300,000 calls yearly and achieves a 94% call pickup rate. The company reports 10 to 20% growth per year.
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Vocalcom Hermes Cloud Solution helps Clientela deliver quality, personalized customer service across all channels. Clientela manages customer service for media, lottery, and merchant industries from ...two sites in France. The solution enables omnichannel journeys, real-time supervision, and easy campaign creation. Clientela handles over 500,000 calls per month. 40% of its customers have stayed loyal for more than 15 years.
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Vocalcom’s contact center solution helps Tricom lead in B2B telemarketing and appointment scheduling. Tricom uses Vocalcom’s predictive automated dialer and omnichannel platform to boost agent produc...tivity and manage 50,000 web appointments per year. The solution supports 30 million interactions annually across all channels. Tricom achieved a 96% service quality score on inbound calls. The platform’s flexibility enables remote work and helps Tricom expand in customer service and e-commerce.
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SFR used the Vocalcom Hermes cloud contact center solution to improve customer retention and telesales. SFR faced challenges with customer churn and needed to manage up to 5 million outbound calls pe...r month. The solution provided a standardized cloud platform, predictive dialer, and real-time supervision for over 1,000 agents. SFR ran more than 100 campaigns per year. Their transformation rate improved to 80-85%.
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Vocalcom Hermes360 helped Centre Relation Clients (CRC)/FIMAINFO support digital transformation for its clients in the automotive, health, and financial sectors. CRC used the omnichannel contact cent...er solution to equip 450 agents and third-party users. The platform managed over 1.3 million calls per year and enabled a 40% productivity increase. CRC integrated seamlessly into customer value chains and maintained zero hours of production lost during the first lockdown.
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Vocalcom Salesforce Edition helped Centrale Automobile Chérifienne manage all customer interactions in one place. CAC wanted to improve service quality and unify customer service. They set up a new c...ontact center with Vocalcom, fully integrated with Salesforce CRM. The solution made it easy to handle calls, run outbound campaigns, and supervise conversations. CAC now handles 9,000 calls per month with 95-97% reachability. The company delivers 16,000 cars per year and has 15 agents using the system.
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Vocalcom Hermes360 helped Vocalcentre manage over 3.8 million customer interactions each year. Vocalcentre needed better tools to support growth, improve efficiency, and monitor business activity. Th...e Hermes360 platform offered robust performance, easy use, and strong outbound campaign tools. With 250 agents working across multiple sites, Vocalcentre handled more than 3 million calls and 800,000 digital interactions yearly.
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