SFR used the Vocalcom Hermes cloud contact center solution to manage 1 to 5 million outbound calls per month. The company ran... over 100 campaigns each year to improve customer retention and telesales. Vocalcom enabled SFR to standardize operations across many sites and more than 1,000 agents. The solution's predictive dialer and real-time supervision helped SFR reach an 80 to 85% transformation rate. SFR improved agent performance and campaign flexibility with Vocalcom.
Vocalcentre used Vocalcom Hermes360 to manage over 3. 8 million customer interactions yearly. The company needed better tools to support...growth and improve efficiency. Hermes360 offered robust performance indicators and easy-to-use features. The platform helped 250 agents work across multiple sites, 24/7. Vocalcentre improved business activity monitoring and outbound campaign efficiency.
Centre Relations Clients (CRC) / FIMAINFO
- Telecommunications
- Medium
Paris, France
Centre Relations Clients (CRC), part of the FIMADEV group, used Vocalcom Hermes360 to manage over 1. 3 million calls yearly....CRC equipped 450 agents with the omnichannel contact center solution. The company saw a 40% productivity increase. No production hours were lost during the first lockdown. CRC supports digital transformation for clients in the automobile, health, and financial sectors.
Centre Relations Clients (CRC) / FIMAINFO
- Telecommunications
- Medium
Paris, France
Centre Relations Clients (CRC), part of the FIMADEV group, used Vocalcom Hermes360 to manage over 1. 3 million calls yearly....CRC supports the automobile, health, and financial sectors with omnichannel customer engagement. The solution enabled a 40% productivity increase for 450 agents. CRC experienced zero hours of production lost during the first lockdown. The platform improved lead management, customer service, and digital transformation.
SFR used the Vocalcom Hermes cloud contact center solution to manage up to 5 million outbound calls per month. The company ran... over 100 campaigns each year to improve customer retention and telesales. More than 1,000 agents worked across multiple sites using a standardized cloud platform. SFR achieved a transformation rate of 80 to 85%. The solution enabled real-time supervision, call recording, and flexible campaign management.
Vocalcentre used Vocalcom Hermes360 to manage customer service for its partners. The company handles over 3 million calls and 800,000... digital interactions each year. Vocalcentre needed tools to support growth, improve efficiency, and monitor business activity. The platform's robust features, easy use, and scalability helped 250 agents work across multiple sites, 24/7. Vocalcom enabled Vocalcentre to deliver quality service while managing costs.
Construction Case Studies and Customer Success Stories with Vocalcom
La Maison Saint-Gobain
- Construction
- Small
Paris, France
La Maison Saint-Gobain used Vocalcom Salesforce Edition to deliver premium customer service. The company integrated the solution natively with Salesforce... to provide ultra-personalized support. Their team of 75 employees manages 5,000 calls per week. The platform enables easy outbound campaigns and automated IVR setup. Access to enriched customer data in Salesforce improved both inbound and outbound service.
CETIH Renov used the Vocalcom contact center solution to adapt to strict telemarketing regulations. The company switched to an omnichannel... model and used predictive dialer features. This led to 2 to 3 times more productivity and 2,500 customer appointments per month. Real-time supervision and custom dashboards improved performance monitoring. Vocalcom helped CETIH Renov manage campaigns and customer service across three brands.
La Maison Saint-Gobain used the Vocalcom Salesforce Edition to deliver premium, ultra-personalized customer service. The company integrated Vocalcom natively with... Salesforce to put customer data at the center of every interaction. With 75 employees, they handle 5,000 calls per week using this omnichannel engagement solution. The platform enables easy outbound campaigns, IVR configuration, and automated reporting within Salesforce.
CETIH Renov used the Vocalcom contact center solution to adapt to strict telemarketing regulations. The company switched to an omnichannel... model and implemented predictive dialer technology. With Vocalcom Hermes360, CETIH Renov now manages three brands and handles 2,500 customer appointments per month. Productivity increased by up to three times. Real-time supervision and custom dashboards improved performance monitoring.
Education Case Studies and Customer Success Stories with Vocalcom
En Voiture Simone
- Education
- Small
Lyon, France
En Voiture Simone used Vocalcom integrated with Salesforce to boost its sales team. The company wanted to filter inbound calls,... improve team productivity, and monitor business activity. Vocalcom's dialer and call filtering features helped reduce agent downtime. The solution supported 12 agents and covered over 200 cities in France. En Voiture Simone has served more than 2 million students since 2015.
CNED used the Vocalcom Hermes 360 Cloud Contact Center Solution to manage high call volumes and strong seasonality in its customer service center. With 55 agents,... CNED handles 400,000 inbound and 30,000 outbound calls per year. The solution enabled real-time flow management, CRM integration, and remote work. CNED achieved a 90% service quality rate during off-peak months and 80% during peak periods. The platform improved agility, empathy, and personalized support for students and trainees.
En Voiture Simone, an online driving school in France, used Vocalcom integrated with Salesforce to boost its sales operations. The company wanted... to filter inbound calls, improve team productivity, and monitor business activity better. With Vocalcom, 12 agents in Lyon managed calls more efficiently and reduced agent downtime. The solution helped the company support rapid business growth and cover over 200 cities.
CNED used Vocalcom Hermes 360 Cloud Contact Center to manage 400,000 inbound and 30,000 outbound calls yearly. The solution helped... 55 agents support students and adults with enrollment and training questions. CNED improved service quality to 90% during off-peak months and 80% during peak times. The cloud platform enabled flexible, remote work and real-time activity tracking. Integration with CRM and easy outbound campaign management were key benefits.
Insurance Case Studies and Customer Success Stories with Vocalcom
PMC Treize
- Insurance
- Small
Paris, France
PMC Treize, a Generali subsidiary, manages remote insurance contracts and customer service. They faced challenges with customers needing personalized advice... in a fully digital environment. By adopting Vocalcom Salesforce Edition, PMC Treize integrated customer data and telephony within Salesforce. The solution enabled real-time management, autonomous IVR, and rich reporting. PMC Treize now handles 800 daily interactions for 20,000 customers with a 40-person team.
CNM Prévoyance Santé, a French supplemental health insurance company, chose Vocalcom Hermes to run 100% remote customer service. The company manages... over 80,000 inbound and outbound calls yearly with two contact centers. Vocalcom's platform helps CNM answer 96–98% of calls and personalize service for 90,000 members. Integration with CRM and business tools enables efficient, omnichannel engagement. Real-time supervision and IVR management boost contact center performance.
Consumer Services Case Studies and Customer Success Stories with Vocalcom
Clientela
- Consumer Services
- Small
Angers, France
Clientela uses the Vocalcom Hermes Cloud Solution to manage over 500,000 calls each month across two sites in France. The company specializes... in customer service for media, lottery, and merchant industries. With 130 employees, Clientela delivers omnichannel customer engagement and ultra-personalized support. 40% of its customers have stayed loyal for more than 15 years. The solution enables real-time supervision and easy campaign management.
EVO+ uses the Vocalcom Hermes solution to manage two contact centers in France. The company handles over 1.3 million calls... each year and achieves a 94% call pickup rate. With Vocalcom, EVO+ improved agent engagement and real-time supervision. The solution supports growth of 10–20% per year for EVO+. EVO+ specializes in outsourced management for news outlet subscriptions.
Hospitality Case Studies and Customer Success Stories with Vocalcom
Umrahme
- Hospitality
- Medium
Dubai, UAE
Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and visas for Saudi Arabia. They run 3 call centers with 15 agents serving over 5,000 travel agencies. Vocalcom's native Salesforce integration gave Umrahme a single customer view and automated outbound campaigns. Real-time supervision tools improved customer engagement and support quality.
Utilities Case Studies and Customer Success Stories with Vocalcom
ENGIE Solutions
- Utilities
- Very Large
Paris, France
ENGIE Solutions uses Vocalcom Hermes to manage 450,000 customer interactions each year. The solution supports both internal and external contact... centers for technical emergencies in refrigeration and cooling. ENGIE Solutions achieved a 97% service quality rating and intervention times of less than 2 hours. The omnichannel platform gives full autonomy over call flows, IVR, and real-time reporting. The cloud-based system ensures flexibility and 24/7 service for critical tasks.
Simplify manages over 500,000 calls monthly for health establishments in France, Switzerland, and Belgium. They replaced an external provider by... setting up four contact centers across France, Tunisia, Morocco, and Madagascar. Simplify chose the Vocalcom Hermes Cloud solution to improve patient journeys and service quality. The platform enabled a fast learning curve, real-time supervision, and integrated reporting. Service quality now exceeds 95%.
TRICOM uses Vocalcom's Hermes solution to manage outbound call campaigns and appointment scheduling. The company schedules 50,000 web appointments per... year with a 10% conversion rate. Vocalcom's predictive dialer and omnichannel platform help TRICOM handle 30 million interactions annually. The solution supports remote work and boosts agent productivity. TRICOM achieved a 96% service quality score on inbound calls.
Automotive Case Studies and Customer Success Stories with Vocalcom
Centrale Automobile Chérifienne (CAC)
- Automotive
- Medium
Casablanca, Morocco
Centrale Automobile Chérifienne used Vocalcom Salesforce Edition to unify customer service. They integrated customer interactions into Salesforce CRM. The company... now handles 9,000 calls per month with 15 agents. Reachability improved to 95–97%. The solution supports remote work and real-time supervision. CAC delivers 16,000 cars per year in Morocco.
Other Industry Case Studies and Success Stories with Vocalcom
Umrahme
- Travel Services
- Medium
Dubai, UAE
Vocalcom Salesforce Edition helped Umrahme cut query response times from days to under 5 minutes. Umrahme, a travel specialist, manages... pilgrimage travel packages and operates 3 call centers with 15 agents. The solution integrated natively with Salesforce, giving agents a single view of each customer. Automated outbound campaigns and real-time supervision tools improved customer engagement. Over 5,000 travel agencies now benefit from faster, more personalized support.
