Product Business Settings

Twilio Engage is popular in Internet, Information Technology And Services, and Events Services industries and is widely used by Small Business, Mid Market, and Enterprise.

Twilio Engage Product Overview

Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.

How satisfied the customers are with Twilio Engage use-cases

Reviews

"With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency." - Jordan Dietch
"We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey." - Regan McGregor

Twilio Engage Customer Insights, Testimonials and Case Studies

How does Twilio Engage facilitate Engagement Management?

What makes Twilio Engage ideal for Communication Management?

How efficiently Does Twilio Engage manage your Competitive Intelligence?

How can Twilio Engage enhance your Products & Pricelist Management process?

What is Twilio Engage?

Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.

What is Twilio Engage used for?

Twilio Engage is a Customer Data Platform Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Advertisement and Communication Management .

What are the top features of Twilio Engage?

Personalization, Micro customer segmenting and Ticketing are some of the top features of Twilio Engage.

Who uses Twilio Engage?

Twilio Engage is used by Internet, Information Technology And Services and Events Services among other industries.

What are Twilio Engage alternatives?

Hyland Governance, Openprise RevOps Performance Platform, MParticle and Tealium are popular alternatives for Twilio Engage.

Where is Twilio Engage located?

Twilio Engage is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.

11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
Twilio Engage testimonial

Regan McGregor

Senior Growth Marketing Manager

Vervoe

We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
CUSTOMERS TESTIMONIALS
Twilio Engage testimonial

Jordan Dietch

VP of Product Management,

CraftJack

With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch
Twilio Engage testimonial

Regan McGregor

Senior Growth Marketing Manager

Vervoe

We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor
Twilio Engage testimonial

Rasmus Nilsson

Paid Marketing Manager

Veo Technologies

With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner.

Testimonial By Rasmus Nilsson
 

Genspark expands AI call agent globally with Twilio - TelcoNews Australia

Genspark has integrated Twilio Programmable Voice into its AI call agent, "Call for Me," enabling global expansion across over 40 countries. This integration allows Genspark to streamline internation...al telephony on a single platform, enhancing call success rates and uptime. Twilio's APIs provide the necessary voice connectivity, supporting Genspark's multilingual and real-time translation capabilities for business and personal tasks.

Read on →
 

Genspark Uses Twilio to Power Global AI Calling "Call for Me" Agent - Yahoo Finance

Genspark has integrated Twilio Programmable Voice to power its AI agent, "Call for Me," enabling real-time, multilingual phone calls for tasks like customer service across 40+ countries. This partner...ship allows Genspark to automate phone-based workflows, achieving a 94.3% call success rate and 99.97% uptime, enhancing global communication efficiency.

Read on →
 

iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google

Fresha, a beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This upgrade from tradition...al SMS to RCS has led to a 41.3% read rate on appointment messages and a 7.1% increase in customer reviews. Fresha's integration of Twilio's API has enabled seamless deployment of RCS, boosting customer trust and business growth.

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Nubank - Banking

Nubank uses Twilio to lead the digital-first era of banking. They wanted to improve customer engagement and support. Twilio helped Nubank connect with customers on digital channels. This made banking... easier and more secure for users. Nubank now delivers better service and faster support with Twilio.

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St. Luke’s - Hospital & Health Care

Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.

Read on →

Cleveland Clinic - Hospital & Health Care

Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.

Read on →
lightning

Peers used Twilio Engage for engagement management and advertisement

Twilio Engage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.07/5

Read Reviews (1)
Analytics

4.56/5

Read Reviews (188)
Custom Reports

4.45/5

Read Reviews (234)

Twilio Engage Integrations

Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Few API Integrations for Twilio Engage

Software Failure Risk Guidance

?

for Twilio Engage

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio Engage

Twilio Inc. News

Partnership
 

Twilio and AEG partner to personalise fan engagement across venues ...

Twilio has formed a strategic partnership with AEG to enhance fan engagement across venues using Twilio's customer engagement platform, including Twilio Segment, Programmable Messaging, and Twilio Verify. This collaboration will personalize communication and improve fan experiences at venues like Crypto.com Arena and AXS ticketing platform, expanding Twilio's brand presence in the sports and entertainment sectors.

Financial
 

Twilio to Announce Fourth Quarter and Fiscal Year 2025 Results on ...

Twilio plans to announce its fourth quarter and fiscal year 2025 financial results.

Product
 

New Twilio Interconnect Location - So Paulo

Twilio has expanded its Interconnect service to So Paulo, Brazil, enhancing its global private network connectivity. This expansion allows businesses in South America to choose optimal connectivity options, improving call quality, security, and data management through dedicated infrastructure. Twilio Interconnect offers Cross Connect, Third Party Exchange, and VPN options for secure and reliable network performance.

Product
 

Twilio's Strategies for Secure AI Scaling and Risk Mitigation - WebProNews

Twilio outlines strategies for secure AI scaling, focusing on data governance, compliance with regulations like GDPR, and zero-trust architectures. The company emphasizes partnerships and talent training to mitigate risks and foster innovation. Twilio's approach includes integrating AI with existing security frameworks and leveraging partnerships to enhance security ecosystems, demonstrating its commitment to secure AI deployment across various sectors.

Twilio Inc. Profile

Company Name

Twilio Inc.

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Financials

IPO