Real-World Case Studies and Customer Success Stories with Talkdesk

Talkdesk Copilot helped TireHub automate call summaries with 90% accuracy. The company now handles 2,500 daily interactions, saving about 5,000... minutes each day. Customer service reps spend less time on admin work and more time with customers. This improved both service quality and job satisfaction. Customers value the hybrid service model and prefer talking to local specialists. TireHub uses Salesforce integration to streamline operations.
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Mercado Libre used Talkdesk CX Cloud to unify its sales and service teams. The company replaced multiple systems with one... solution. This improved agent satisfaction and reduced costs. Mercado Libre implemented Talkdesk in 46 days across five countries. The company expanded from two to seven contact centers in Latin America. Integration with Salesforce helped boost efficiency and revenue.
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Talkdesk Copilot helped Michaels boost service levels to 89%. The company cut post-call work time by 93%. Michaels used Talkdesk... AI to automate and improve customer support. Over 1,200 stores saw better agent satisfaction and faster service. The solution improved both in-store and online customer experiences.
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Farfetch used Talkdesk to improve its global customer service. The company faced issues with audio delays and complex system expansion.... Talkdesk CX Cloud, Copilot, and Studio helped Farfetch scale operations and support new agents. Farfetch increased workload by 30% with only a 12% rise in labor costs. Customer satisfaction rose by 25% and resolution times dropped by over 50%.
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Talkdesk helped Digitec Galaxus AG, Switzerland's largest online retailer, move their contact center to the cloud during the COVID-19 lockdowns. The company faced... high call volumes and frequent system outages. With Talkdesk CX Cloud, agents gained a reliable platform and could focus on customer satisfaction. Agent morale scores improved by a full point. The solution integrated with Zendesk for seamless support operations.
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Talkdesk helped Digitec Galaxus AG move its contact center to the cloud during the COVID-19 lockdowns. The company faced high... call volumes and system failures with its old setup. Talkdesk provided a reliable cloud platform and integrated with Zendesk. Agent morale improved by a full point. Digitec Galaxus AG is Switzerland's largest online retailer.
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Patagonia used Talkdesk CX Cloud to improve customer satisfaction and system reliability. The company migrated to Talkdesk alongside Salesforce, training... over 300 customer experience team members. Patagonia created custom training content using Talkdesk resources. The solution helped Patagonia identify improvement opportunities and strengthen customer connections. Customer satisfaction scores increased after implementation.
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Talkdesk Copilot helped Michaels boost its customer service. Service levels jumped from 20% to 89% in one year. Post-call work... dropped by 93%. Michaels used AI to make work easier for agents. The solution improved both in-store and online support. Michaels now delivers faster, smoother help to customers.
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Talkdesk Copilot helped TireHub handle up to 2,500 daily customer interactions. The AI-powered call summaries reached 90% accuracy, saving about... two minutes per call. TireHub saved 5,000 minutes each day, letting agents focus more on customers. The quality of customer documentation improved. Customers liked having the choice to speak with local specialists.
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Talkdesk helped On quickly launch a new customer service team in Japan. The cloud solution enabled local support numbers and... remote onboarding of agents in under three days. On chose Talkdesk for its fast setup, real-time reporting, and secure work-from-home features. The brand improved customer service flexibility and reliability with Talkdesk. Integration with Salesforce supported seamless operations.
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Mercado Libre used Talkdesk CX Cloud to unify its sales and service teams. The company integrated Talkdesk with Salesforce to... improve agent experience and reduce operational costs. Mercado Libre deployed the solution in 46 days across five countries. The project increased agent satisfaction and expanded contact centers from two to seven. This led to higher efficiency and revenue growth.
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Farfetch used Talkdesk CX Cloud, Copilot, and Studio to improve its global customer service. The company faced long audio delays... and complex expansion issues. After using Talkdesk, Farfetch saw a 30% increase in workload with only a 12% rise in payroll. Customer satisfaction rose by 25%. Resolution times dropped by over 50%. Farfetch achieved 40% cost savings, with half directly from Talkdesk.
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Talkdesk helped Glovo reduce average handling time for incoming calls by 15%. Glovo needed a contact center solution that could... scale with its rapid growth and support 24/7 service. Talkdesk provided valuable context to agents and integrated with Kustomer and Teleopti analytics. The platform gave Glovo a 360-degree view of customer experience. Glovo praised Talkdesk for its adaptability and customer understanding.
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Talkdesk helped Rocky Brands automate 40% of chat interactions with AI-powered chatbots. The company kept chat abandonment rates under 10%.... Rocky Brands expanded from 2 to over 5 omnichannel support channels. Agent tools reduced handle time and improved employee retention. Talkdesk enabled scalable, personalized customer service in retail.
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Talkdesk helped Serta Simmons Bedding improve customer experience. The company used Talkdesk Digital Engagement for SMS, chat, and voice. They... added Customer Experience Analytics and Talkdesk Copilot. Integrations with Salesforce, Confluence, and ServiceNow made agents more efficient. Agents now find information faster and help customers better. Serta Simmons Bedding aims to give every customer a great experience.
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Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce... to improve agent productivity by 50%. The company saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.
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Talkdesk helped Nassau Financial Group cut average handling time by 90 seconds. The company also reduced call transfer rates by... 4.5%. Nassau used Talkdesk Autopilot to expand communication channels and self-service options. This let customers choose how they interact. Nassau now delivers more personalized service and supports retirement goals better. Customer satisfaction is a top priority for Nassau.
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Talkdesk helped Collins Community Credit Union improve member experience with AI-powered tools. They used Talkdesk Autopilot and Copilot to boost... self-service rates to 89%. The credit union cut abandoned calls by 50% and missed calls by 28.5%. Members now get faster help and better support. The unified Talkdesk platform transformed their contact center.
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Talkdesk helped Apple Federal Credit Union improve member satisfaction by replacing their old phone system with a cloud contact center. The credit union... saw OSAT scores rise from 8.5 to 9.25. Average response time dropped from 8.28 to 5.17 minutes. Call abandonment fell from 26.1% to 14.1%. Wait times decreased from 146 to 103 seconds. Integration with Salesforce supported better service and faster support.
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Talkdesk helped Collins Community Credit Union improve member experience with AI-powered tools. The credit union used Talkdesk Autopilot to reach... an 89% self-service rate. Abandoned calls dropped by 50%. Interrupted calls fell by 28.5%. Members now get faster, more efficient support through a unified contact center platform.
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Talkdesk replaced Apple Federal Credit Union's old phone system with a cloud contact center. The credit union saw overall satisfaction... rise from 8.5 to 9.25. Average response time dropped from 8.28 to 5.17 minutes. Call abandonment fell from 26.1% to 14.1%. Average wait time decreased from 146 to 103 seconds. The new system integrates with Salesforce and improved member experience.
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Talkdesk helped Nassau Financial Group cut average handle time by 90 seconds. The company also reduced transfer rates by 4.5%.... Nassau used Talkdesk Autopilot to offer more self-service and new communication channels. This improved customer satisfaction and made service more personal. Nassau now supports clients' retirement goals with faster, flexible service.
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Talkdesk helps WPA, a UK health insurer, deliver outstanding customer service. WPA uses Talkdesk to streamline all communications on one... secure platform. Agent onboarding is faster and service reliability is stronger. Talkdesk AI boosts responsiveness on sensitive medical and payment calls. WPA improves self-service and knowledge access with Talkdesk Copilot.
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Talkdesk Customer Experience Automation helped United Nations Federal Credit Union modernize its contact center. UNFCU used Talkdesk Copilot to cut... manual wrap-up work and improve agent productivity. Talkdesk Interaction & Quality Analytics enabled faster crisis response and better member support. The bank reduced authentication time and boosted agent engagement. UNFCU is expanding with AI-driven chatbots for more natural digital banking.
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Talkdesk Financial Services Experience Cloud helped TowneBank unify support for loans, cards, and online banking. The bank used AI-powered tools... like Talkdesk Copilot and Interaction & Quality Analytics to streamline service. Agents now get real-time insights and automated summaries. This led to faster service and higher member satisfaction. TowneBank kept its personal touch while improving efficiency.
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Talkdesk Financial Services Experience Cloud helped Merchants Bank answer 90% of calls within 20 seconds. The bank now handles 50%... of all calls through the Talkdesk platform. Customers can reach the bank by phone, chat, email, or text. Agents use co-browsing and AI-powered support to help customers faster. Merchants Bank improved customer engagement and service speed.
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Talkdesk unified Emprise Bank's systems, replacing over 9 disconnected platforms with one AI-powered solution. This led to a 13-point increase... in customer satisfaction and a 40% survey response rate via SMS. The bank now offers 24/7 intelligent support and proactive issue resolution. Staff focus on complex tasks, improving efficiency and optimizing costs. Emprise Bank delivers a modern, digital-first customer experience in financial services.
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Talkdesk Autopilot and Copilot helped Municipal Credit Union improve their contact center. MCU empowered members with more self-service options. The... average self-service rate reached 64%. Average speed of answer dropped by 67%. MCU reduced reliance on outsourced call centers and improved their bottom line.
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Talkdesk helped John Paul deliver 24/7 omnichannel support and seamless CRM integration. The company improved customer satisfaction to 8.4 out... of 10. John Paul achieved 100% operational availability from day one in new markets. AI-powered automation enabled personalized experiences for every client. The solution supported global expansion and real-time agent assistance.
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Talkdesk helped Gant Travel handle 80% of calls within 60 seconds. The company unified its systems and automated workflows to... support travelers 24/7. Gant Travel used AI to recognize travelers and route them to priority queues. SMS deflection let travelers get help on the go. Gant Travel saw a 30-point increase in NPS after using Talkdesk.
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Carey International used Talkdesk to deliver fast problem resolution and optimize agent performance. The company relies on Talkdesk for 24/7... global customer service, even during major events like the Super Bowl. Real-time monitoring and reporting help supervisors quickly solve issues and coach agents. Talkdesk enables Carey to expand into new markets and languages with ease. Automated quality management ensures every customer interaction is reviewed for satisfaction.
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Talkdesk helped ASSA ABLOY Global Solutions Hospitality improve customer support. The company switched from its old contact center provider to... Talkdesk for better call routing and advanced reporting. With Talkdesk and ServiceNow integration, support agents now have the right data at the right time. Customers can reach support 24/7, every day of the year. The new system saves an estimated 30–40% in time for support operations.
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Talkdesk helped Assa Abloy Global Solutions Hospitality improve customer service. The company faced rising call volumes and needed better call... routing. Their old system could not keep up. Talkdesk offered strong integrations and advanced reporting. ServiceNow integration saved 30–40% time. Now, customers get help 24/7, all year round.
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Talkdesk helps Carey International deliver premium customer service 24/7. Real-time monitoring lets supervisors fix issues instantly. Detailed reporting boosts agent... coaching and performance. Talkdesk supports high-stakes events like the Super Bowl and enables fast expansion into new markets and languages. Automated quality management ensures every customer interaction is reviewed, not just a sample.
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Talkdesk helped Gant Travel answer 80% of calls within 60 seconds. The company unified its systems and automated workflows using... AI. Gant Travel improved its NPS by 30 points. Travelers now get fast, personalized support 24/7. The team uses Salesforce integration and SMS deflection for flexible service. Gant Travel reduced stress for business travelers worldwide.
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Talkdesk helps John Paul deliver 24/7 omnichannel support for luxury concierge services. The platform integrates smoothly with their CRM, enabling... personalized customer experiences. John Paul achieved a global customer satisfaction score of 8.4 out of 10. Talkdesk automation and AI features support rapid international expansion and real-time agent assistance. The solution ensures 100% operational readiness from day one in new markets.
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Talkdesk helps John Paul deliver 24/7 omnichannel support and boost global customer satisfaction to 8. 4 out of 10. The...company uses AI-driven automation and CRM integration for personalized concierge services. John Paul achieved 100% operational readiness on day one in new markets. Talkdesk Copilot gives real-time help to concierges during live calls. The solution supports rapid global expansion and high-touch customer engagement.
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Talkdesk helped Gant Travel answer 80% of calls within 60 seconds. Gant Travel used AI and automation to deliver fast,... personalized travel support. The company increased its NPS by 30 points. Their global team now supports travelers 24/7 with centralized scheduling. Salesforce integration and SMS deflection improved flexibility and response times.
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Talkdesk CX Cloud helped Teka improve customer satisfaction to 4. 7 out of 5. Teka internalized its contact centers and...reduced staff by 25%. This cut operational costs and boosted productivity. Video calls let agents solve 10% more issues remotely. Automated SMS and post-call surveys kept customers informed. Teka used Talkdesk analytics to target improvements at every touchpoint.
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Patagonia used Talkdesk CX Cloud to improve reliability and consistency in customer service. The company migrated to Salesforce and integrated... Talkdesk for Salesforce. Over 300 CX team members were trained using custom content based on Talkdesk resources. Patagonia saw an increase in CSAT after implementing Talkdesk. The solution helped Patagonia connect better with customers and support its mission.
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Talkdesk helped On launch a new customer service team in Japan in under three days. On used Talkdesk’s cloud solutions... to set up local support numbers and enable remote work for staff. The company chose Talkdesk for its fast setup, real-time reporting, and cloud flexibility. On’s customer service team now delivers better support experiences worldwide.
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Talkdesk helped Medela unify customer support across 20 global subsidiaries. Medela used Talkdesk's cloud solution and Salesforce integration to improve... service quality. Real-time feedback let Medela address customer concerns quickly. Data-driven coaching boosted agent performance. Medela now delivers better care to millions of moms and healthcare professionals worldwide.
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Glovo used Talkdesk to improve its contact center operations. The company needed a solution that could scale with its rapid... growth and handle complex delivery variables. Talkdesk provided agents with valuable context for incoming calls. This led to a 15% reduction in average call handling time. Glovo now delivers over 100 million orders per year in 22 countries.
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Talkdesk helped Medela unify customer support across 20 global offices. Medela used Talkdesk for Salesforce integration to improve service quality... and efficiency. Real-time feedback let agents address customer concerns faster. Data-driven coaching boosted agent performance. Medela now delivers better support to moms and healthcare professionals worldwide.
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Teka used Talkdesk CX Cloud to improve customer experience. They brought their contact centers in-house and cut staff by 25%.... This lowered costs and boosted productivity. Video calls helped agents solve 10% more issues remotely. Customer satisfaction scores rose to 4.7 out of 5. Automated SMS updates and post-call surveys kept customers informed and happy.
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Talkdesk helped WBM Technologies automate customer service operations using AI. The company reduced post-call work to 60 seconds and achieved... 100% improvement in call interaction quality. NPS performance stayed in the 90s. AI-powered Quality Management reviews all calls over three minutes, giving actionable insights for training. WBM grew quickly without raising admin costs, improving both efficiency and customer experience.
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Talkdesk helped Glintt boost customer satisfaction and deliver faster service. Glintt switched from an unreliable local system to Talkdesk's cloud... contact center. Agents now access caller information instantly, improving support quality. Glintt answers 83% more calls and handles 90% of calls in under 10 seconds. The cloud solution supports remote teams and meets healthcare compliance needs.
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Talkdesk helped Elisa Videra improve its NPS and CSAT scores. Elisa Videra used Talkdesk Reporting & Analytics to track calls... and customer interactions. The company integrated Talkdesk with Salesforce for a stable contact center platform. Their support team now provides 24/7 service in multiple languages. No customer calls are missed thanks to Talkdesk's callback feature.
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Talkdesk helped Glintt boost its call response rate by 83%. Glintt switched from an unreliable on-premises system to Talkdesk's cloud... contact center. Agents now access caller information quickly, improving support for healthcare clients. 90% of calls are answered in under 10 seconds. Talkdesk also enabled remote work flexibility for Glintt's team.
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Talkdesk helped WBM Technologies automate service desk operations using AI. The company reduced post-call time to 60 seconds. NPS scores... stayed above 90. Quality management scaled to 100% of interactions. WBM grew quickly without raising admin costs. AI-driven call summaries and quality reviews improved agent performance and customer experience.
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Talkdesk helped WBM Technologies transform its service desk operations with AI-powered automation. The company used Talkdesk to handle more calls... and grow fast without extra administrative cost. AI-driven Quality Management reviews all calls over three minutes, giving insights for training and coaching. This improved agent performance and made operations smoother. WBM Technologies now delivers better customer service and supports critical infrastructure clients worldwide.
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Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk Ring Groups to set up local... numbers for their inside sales team. This change led to a 90% call answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.
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Talkdesk helped Evara Health cut patient wait times by 98%. The healthcare provider now handles 45% of calls with automated... self-service. Patients can reschedule, cancel, or book appointments without speaking to an agent. This improved access and boosted patient satisfaction by nearly 120%. Evara Health uses Talkdesk Healthcare Experience Cloud integrated with Epic EHR.
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Talkdesk helped Bergman Clinics improve patient service with AI-powered contact center tools. Intelligent routing sent patients to the right specialist... on the first try, saving time. Integration with electronic medical records gave agents instant access to patient info. This reduced friction and sped up response times. Bergman Clinics built a strong foundation for better care and higher patient satisfaction.
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Talkdesk helped Evara Health cut wait times by 98%. Evara Health used Talkdesk Autopilot to automate 45% of patient calls.... Patients can now reschedule, cancel, or book appointments without speaking to an agent. This improved patient access and satisfaction by nearly 120%. Agents now focus on complex issues, raising care quality and efficiency.
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Talkdesk helped Bergman Clinics improve patient experience with an AI-powered contact center. Smart routing and real-time agent assistance made support... faster and more accurate. Integration with the EMR system gave agents instant access to patient data. This reduced friction and improved response times. Service quality increased, and the clinics built a strong foundation for better care and patient satisfaction.
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Talkdesk helped Mochi Health improve patient support in obesity medicine. Mochi Health needed fast, reliable call handling for urgent patient... needs. Talkdesk enabled quick onboarding and robust reporting. The solution reduced call transfers and repeat calls. Mochi Health now delivers better patient care and faster business decisions.
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WPA uses Talkdesk to deliver top-tier customer service in health insurance. The company unified all communications on one secure platform.... This made onboarding faster and improved service reliability. Talkdesk AI helps WPA handle sensitive medical and payment calls with more confidence. As WPA grows, Talkdesk supports their client-focused vision with scalable solutions.
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Talkdesk helped Lemonade improve customer service for over a million clients. Lemonade used Talkdesk to track key metrics like average... handle time and after-call work. The platform gave real-time visibility into team availability across global offices. This made it easier to support customers after hours. Lemonade's customer experience teams became more empathetic and confident using Talkdesk.
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Talkdesk helped Lemonade improve customer service for over a million clients. Lemonade used Talkdesk to track key metrics like average... handle time and after-call work. Real-time visibility let team members support customers across global offices. The solution increased employee visibility, manager-employee relationships, and customer satisfaction. Lemonade's CX teams now respond with more empathy and efficiency.
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Talkdesk helped WPA, a UK health insurance provider, improve customer service. WPA used Talkdesk to integrate all communications on one... secure platform. This made agent onboarding faster and service more reliable. AI features from Talkdesk improved response times and built trust during sensitive calls. WPA now delivers better self-service and supports future growth with scalable solutions.
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Talkdesk Financial Services Experience Cloud for Insurance helped Arbella Insurance improve service levels, reduce average handle time, and increase customer satisfaction scores. Arbella unified all... customer interaction channels with AI-powered solutions like Talkdesk Autopilot, Copilot, and QM Assist. The company eliminated service inconsistencies and empowered over 1,000 employees. Customers saw faster, more accurate, and more personalized support within the first week. Arbella now has a scalable, AI-ready foundation for future growth.
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Talkdesk CX Cloud helped Novobanco boost customer service in its branches. AI agents now handle 3% of calls, leading to... a 15% rise in total calls managed. The system balances workload between busy urban and rural branches. Novobanco uses AI to automate tasks and improve customer experience. Staff and customers report higher satisfaction with the new solution.
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Talkdesk helped BankUnited boost customer self-service to 16% and cut abandonment rates to 5. 3%. The bank used AI-powered automation,...call routing, and quality features to improve agent productivity and customer satisfaction. Integration with Financial Services Experience Cloud and tools like Autopilot and Copilot transformed the customer journey. BankUnited saw higher brand loyalty, better net promoter scores, and a 15–20% increase in IVR retention. The solution delivered secure, reliable, and adaptable contact center operations.
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Talkdesk helped BankUnited boost customer self-service to 16% using AI-powered automation. The bank cut abandonment rates to 5.3% and improved... customer satisfaction. Talkdesk's Financial Services Experience Cloud and Autopilot streamlined call routing and agent productivity. BankUnited saw higher brand loyalty and better net promoter scores. AI-driven features transformed the customer journey and reduced costs.
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Talkdesk CX Cloud helped Novobanco improve customer service in its branches. AI agents now handle 3% of calls, and total... calls managed increased by 15%. The system balances workload between busy urban branches and rural locations. Novobanco uses AI and machine learning to automate tasks and optimize resources. Customers get faster, more convenient service.
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Talkdesk Digital Engagement helped Zion Call Management cut average speed to answer by 75%. Zion used AI-powered call grading and... automated chat routing to boost efficiency. The company saved thousands of agent hours with automation. Talkdesk Interaction & Quality Analytics expanded quality management. Zion delivers fast, location-specific support for self-storage clients. AI flagged calls for review, improving service quality.
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Talkdesk helped Right Time Group of Companies support 70% more brands and cut operational costs. Right Time used Talkdesk to... modernize their contact center and predict agent needs by season. The company improved time to market for service updates. Real-time insights and replicable studio flows let Right Time scale fast while keeping service quality high. Talkdesk data also helped align call volume with marketing campaigns for better ROI.
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Talkdesk helped Fortem improve its contact center operations. Fortem used Talkdesk to answer calls faster and reduce hold times. Call... quality monitoring scores went up. Fortem now delivers better service to residents. The platform gives Fortem new capabilities for customer experience.
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Virtuagym used Talkdesk's cloud contact center to improve customer service. The company needed a flexible solution that integrated with Salesforce... and Slack. After switching to Talkdesk, Virtuagym reduced abandoned calls by 50%. The new system made it easier to meet customer needs. Talkdesk helped Virtuagym deliver a better customer experience.
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Talkdesk Retail Experience Cloud helped Humann boost chat engagement by 150%. Monthly chat volume rose from 1,000 to over 2,500... conversations. Humann now offers 24/7 customer support with no hold times. AI-driven self-service lets customers track orders, manage subscriptions, and get product guidance. Automated insights help teams improve service and focus on high-value work.
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Talkdesk helped Virtuagym cut abandoned calls by 50%. Virtuagym needed a flexible contact center solution to replace its old on-premise... system. The company wanted strong CRM integration and easy customization for client needs. Talkdesk delivered these features and improved the customer experience. Integrations with Salesforce and Slack supported their sales and service teams.
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