Real-World Case Studies and Customer Success Stories with Talkdesk

Xenial Increases First Call Resolution by 17x with Talkdesk

Talkdesk CX Cloud helped British Columbia Lottery Corporation upgrade its contact center. BCLC replaced a legacy telephony system with Talkdesk and integrated Salesforce. They used AI for speech anal...ytics and sentiment analysis. Average hold time dropped to 24.7 seconds. Average handle time fell to 210.7 seconds. Abandonment rate reduced to 12%. BCLC improved efficiency and customer experience.
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With Talkdesk, Omio increased acceptance rates by 30% and boosted their NPS by 20 points

Xenial Increases First Call Resolution by 17x with Talkdesk

With Talkdesk, Omio increased acceptance rates by 30% and boosted their NPS by 20 points

With Talkdesk, Omio increased acceptance rates by 30% and boosted their NPS by 20 points

Xenial Increases First Call Resolution by 17x with Talkdesk

Learn how Talkdesk helped Taulia gain visibility into agent performance and identify areas for improvement

Talkdesk CX Cloud and Talkdesk Autopilot help Novobanco improve customer experience. Novobanco uses AI to route calls to virtual agents, contact center agents, or branches. AI agents now handle 3% of... calls. Handled calls increased by 15%. Workload is balanced between busy urban and rural branches. Novobanco reports better service and high satisfaction with Talkdesk.
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Learn how Talkdesk helped Taulia gain visibility into agent performance and identify areas for improvement

How PaySimple is Simplifying Customer Payments for Service-based Businesses

Talkdesk helped Collins Community Credit Union improve member experience. Before, they only saw basic call metrics. Now, they have better data and insights into calls. Autopilot enabled an 89% self-s...ervice rate. Abandoned calls dropped by 50%. Dropped calls decreased by 28.5%. The unified Talkdesk platform transformed their contact center.
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Talkdesk helped Apple Federal Credit Union improve member experience by replacing their old phone system with a cloud contact center. The new system made it easier for members to get help. Overall sa...tisfaction scores rose from 8.5 to 9.25. Average speed to answer dropped from 8.28 minutes to 5.17 minutes. Call abandonment rate fell from 26.1% to 14.1%. Average hold time went down from 146 seconds to 103 seconds.
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Talkdesk Financial Services Experience Cloud helped BankUnited improve customer service. The bank used AI tools like Autopilot and Copilot to boost self-service rates to 16%. Abandonment rates droppe...d to 5.3%. IVR containment increased by 15-20%. Customer satisfaction and net promoter scores went up. BankUnited saw better agent productivity and stronger client loyalty.
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Talkdesk helped Ouro, a global financial services company, modernize its customer support. Ouro used Talkdesk's AI-powered analytics to improve first call resolution and reduce average handle times. ...The platform gave Ouro better visibility into customer interactions across all channels. This shift turned customer experience operations into a key driver of loyalty. Ouro now leads in customer experience innovation for alternative banking.
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Talkdesk Autopilot and Copilot helped Municipal Credit Union improve their contact center. MCU empowered members with more self-service options. The average self-service rate reached 64%. Average spe...ed of answer dropped by 67%. MCU reduced reliance on outsourced call centers and improved their bottom line.
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Learn how Talkdesk helped Taulia gain visibility into agent performance and identify areas for improvement

How PaySimple is Simplifying Customer Payments for Service-based Businesses

How PaySimple is Simplifying Customer Payments for Service-based Businesses

Talkdesk Financial Services Experience Cloud helped Avadian Credit Union modernize agent and member interactions. The credit union used AI and self-service options to improve efficiency. They lowered... their abandonment rate to 5.3%. Autopilot empowered members to achieve a 22% self-service rate. Staff productivity increased by using data-driven metrics from Talkdesk reports.
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Talkdesk Financial Services Experience Cloud helped Nassau Financial Group improve customer service. Nassau cut average handle time by 90 seconds and reduced transfer rates by 4.5%. The company used ...Talkdesk to offer more ways for customers to get help, including self-service. This made it easier for customers to reach their retirement goals. Nassau now gives faster, more personal support.
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Talkdesk CX Cloud helped Pogust Goodhead, a global law firm, modernize their contact center. The firm needed to handle calls faster and improve client service. Talkdesk integrated with Salesforce and... enabled quick migration in under two weeks. Agents now resolve calls in seconds, not minutes. In the first year, Pogust Goodhead saved $750,000 by increasing efficiency and processing more calls without hiring more staff.
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Learn why KeyMe partners with Talkdesk to help meet their growth needs and support their increasingly complex business requirements.

Talkdesk helped Fortem improve its contact center operations. Fortem used Talkdesk to answer calls faster and reduce hold times. Call quality monitoring scores went up. Fortem now delivers better ser...vice to residents. The platform gives Fortem new capabilities for customer experience.
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Learn why KeyMe partners with Talkdesk to help meet their growth needs and support their increasingly complex business requirements.

Learn why KeyMe partners with Talkdesk to help meet their growth needs and support their increasingly complex business requirements.

Leveraging Callbar® and an integration with Salesforce helped PowerDMS overcome their reporting challenges and improve their overall call quality.

Leveraging Callbar® and an integration with Salesforce helped PowerDMS overcome their reporting challenges and improve their overall call quality.

Leveraging Callbar® and an integration with Salesforce helped PowerDMS overcome their reporting challenges and improve their overall call quality.

Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk

Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk

Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk

Discover how Acxiom achieves customer excellence by utilizing Talkdesk

Discover how Acxiom achieves customer excellence by utilizing Talkdesk

Discover how Acxiom achieves customer excellence by utilizing Talkdesk

GridWorks utilizes real-time insights from live reports to enable their agents to be more accountable and give back functions to their supervisors.

GridWorks utilizes real-time insights from live reports to enable their agents to be more accountable and give back functions to their supervisors.

With Talkdesk, Glintt have increased quality of calls and are able to answer 90% of calls in less than 10 seconds.

Talkdesk Autopilot helped Evara Health improve patient service. Evara Health used Talkdesk to automate 45% of call volume. This let agents focus on complex issues. Patient wait times dropped by up to... 98%. Patients can now reschedule, cancel, and make appointments without talking to an agent. Evara Health now delivers faster, better care.
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With Talkdesk, Glintt have increased quality of calls and are able to answer 90% of calls in less than 10 seconds.

With Talkdesk, Glintt have increased quality of calls and are able to answer 90% of calls in less than 10 seconds.

How Sema4 is Transforming Healthcare Through Data-driven Insights

How Sema4 is Transforming Healthcare Through Data-driven Insights

GridWorks utilizes real-time insights from live reports to enable their agents to be more accountable and give back functions to their supervisors.

How Sema4 is Transforming Healthcare Through Data-driven Insights

Talkdesk helped Mochi Health improve patient support in obesity medicine. Mochi Health needed fast, reliable call handling for urgent patient needs. Talkdesk enabled quick onboarding and robust repor...ting. The solution reduced call transfers and repeat calls. Mochi Health now delivers better patient care and faster business decisions.
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Talkdesk helped Bergman Clinics improve patient experience with an AI-powered contact center. Smart routing and real-time agent assistance made support faster and more accurate. Integration with the ...EMR system gave agents instant access to patient data. This reduced friction and improved response times. Service quality increased, and the clinics built a strong foundation for better care and patient satisfaction.
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With Talkdesk, Elisa Videra ensures that no call opportunity is missed, leading to increases in NPS and CSAT

With Talkdesk, Elisa Videra ensures that no call opportunity is missed, leading to increases in NPS and CSAT

With Talkdesk, Elisa Videra ensures that no call opportunity is missed, leading to increases in NPS and CSAT

Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce to improve agent productivity by 50%. The company ...saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.
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Talkdesk CX Cloud helped Teka Group improve customer service. Teka moved its contact centers in-house and used Talkdesk analytics. This led to a 25% reduction in headcount and lower costs. Video call...s let agents solve 10% more issues remotely. Customer satisfaction scores rose to 4.7 out of 5. Automated SMS and post-call surveys kept customers informed and happy.
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Learn how Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience

Talkdesk Copilot helped Michaels, a large arts and crafts retailer, transform their customer service. Michaels used Talkdesk AI to improve agent experience and boost customer satisfaction. Service le...vels rose from 20% to 89% year-over-year. After-call work dropped by 93%. The solution made agent jobs easier and improved internal customer happiness.
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Talkdesk helped Serta Simmons Bedding improve customer experience. The company used Talkdesk Digital Engagement for SMS, chat, and voice. They added Customer Experience Analytics and Talkdesk Copilot.... Integrations with Salesforce, Confluence, and ServiceNow made agents more efficient. Agents now find information faster and help customers better. Serta Simmons Bedding aims to give every customer a great experience.
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Talkdesk helped Medela improve customer service for moms and healthcare professionals. Medela used Talkdesk for Salesforce to unify support across 20 global subsidiaries. The solution enhanced servic...e quality and made support more efficient. Real-time feedback and data-driven coaching improved agent performance. Medela now delivers better care and consistent service worldwide.
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Learn how Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience

Learn how Zumiez leverages Talkdesk to ensure a “mind-blowing” customer experience

Talkdesk Copilot helped TireHub improve customer service in the tire distribution industry. AI-powered call summarization saves about two minutes per call, freeing up 5,000 minutes daily. Customer se...rvice reps now handle 2,500 calls a day. 90% of AI-generated call summaries need no edits. This boosts service quality and lets staff focus more on customers.
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Making Utility Bill Management Secondary to Friendships

Making Utility Bill Management Secondary to Friendships

Making Utility Bill Management Secondary to Friendships

With Talkdesk, EF English Live have increased contact rates significantly, increased pick up rates and delivered better CX.

With Talkdesk, EF English Live have increased contact rates significantly, increased pick up rates and delivered better CX.

With Talkdesk, EF English Live have increased contact rates significantly, increased pick up rates and delivered better CX.

Talkdesk helps Lemonade build empathy and connection across multicultural customer experience teams. Lemonade uses Talkdesk to track key metrics like average handling time and after-call work. The pl...atform gives real-time visibility into team member availability across global offices. This helps Lemonade provide after-hours support and improves employee confidence. Lemonade reports higher customer satisfaction and better manager-employee relationships with Talkdesk.
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Talkdesk Copilot helped Career Certified improve customer service for its online education platforms. The company unified support for several business units and made its agents more efficient. After ...using Talkdesk Copilot, average handle time dropped by 30 seconds. Agent productivity rose to 82%. Career Certified moved to a fully remote workforce and saw better customer feedback. AI tools from Talkdesk made their service faster and improved learning outcomes.
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Talkdesk helped Ninefold transform its customer support with AI-powered automation. Ninefold supports a network of pest control companies and about 40,000 active customers. With Talkdesk Copilot, age...nt productivity increased by 30%. Workforce Management saved $25,000 through voluntary time off. Customer Experience Analytics led to satisfaction scores as high as 4.9 out of 5 and 93% positive interactions.
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Talkdesk helped Universidad Católica de Murcia (UCAM) improve student services with AI and digital tools. UCAM unified their phone systems and used Customer Experience Analytics to track student need...s. Productivity increased by 20%. Call quality improved. Student growth rose by 30%. The university doubled its growth rate from 7% to 14%. Student satisfaction also went up, especially for credit recognition services.
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Tuft & Needle Helps Customers Sleep Better with Talkdesk

Tuft & Needle Helps Customers Sleep Better with Talkdesk

Tuft & Needle Helps Customers Sleep Better with Talkdesk

Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk Ring Groups to set up local numbers for their inside sales team. This change led to a 90% cal...l answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.
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Talkdesk Autopilot helped Checkr increase self-service for customer support to 85%. The company used AI to automate answers to common questions. This reduced average handle time by 56%. Human agents ...could focus on complex issues. Service quality and efficiency improved. Checkr scaled support as call volume grew.
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Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers.

Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers.

Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers.

With Talkdesk, Canon Europe has gained real-time insights and visibility into their call center and deep integration with Salesforce provide time-saving automations.

With Talkdesk, Canon Europe has gained real-time insights and visibility into their call center and deep integration with Salesforce provide time-saving automations.

With Talkdesk, Canon Europe has gained real-time insights and visibility into their call center and deep integration with Salesforce provide time-saving automations.

Talkdesk helped Alarm.com improve their customer service. Alarm.com increased their CSAT response rate from 5% to 20% in a few months. They reduced occupancy and handle time. They also lowered the nu...mber of support cases. Alarm.com gained better visibility into their contact center operations.
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