Real-World Case Studies and Customer Success Stories with Talkdesk

Talkdesk helps WPA, a UK health insurer, deliver outstanding customer service. WPA uses Talkdesk to streamline all communications on one... secure platform. Agent onboarding is faster and service reliability is stronger. Talkdesk AI boosts responsiveness on sensitive medical and payment calls. WPA improves self-service and knowledge access with Talkdesk Copilot.
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Talkdesk Customer Experience Automation helped United Nations Federal Credit Union modernize its contact center. UNFCU used Talkdesk Copilot to cut... manual wrap-up work and improve agent productivity. Talkdesk Interaction & Quality Analytics enabled faster crisis response and better member support. The bank reduced authentication time and boosted agent engagement. UNFCU is expanding with AI-driven chatbots for more natural digital banking.
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Talkdesk Financial Services Experience Cloud helped TowneBank unify support for loans, cards, and online banking. The bank used AI-powered tools... like Talkdesk Copilot and Interaction & Quality Analytics to streamline service. Agents now get real-time insights and automated summaries. This led to faster service and higher member satisfaction. TowneBank kept its personal touch while improving efficiency.
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Talkdesk Financial Services Experience Cloud helped Merchants Bank answer 90% of calls within 20 seconds. The bank now handles 50%... of all calls through the Talkdesk platform. Customers can reach the bank by phone, chat, email, or text. Agents use co-browsing and AI-powered support to help customers faster. Merchants Bank improved customer engagement and service speed.
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Talkdesk unified Emprise Bank's systems, replacing over 9 disconnected platforms with one AI-powered solution. This led to a 13-point increase... in customer satisfaction and a 40% survey response rate via SMS. The bank now offers 24/7 intelligent support and proactive issue resolution. Staff focus on complex tasks, improving efficiency and optimizing costs. Emprise Bank delivers a modern, digital-first customer experience in financial services.
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Talkdesk Autopilot and Copilot helped Municipal Credit Union improve their contact center. MCU empowered members with more self-service options. The... average self-service rate reached 64%. Average speed of answer dropped by 67%. MCU reduced reliance on outsourced call centers and improved their bottom line.
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Talkdesk helped Rocky Brands automate 40% of chat interactions with AI-powered chatbots. The company kept chat abandonment rates under 10%.... Rocky Brands expanded from 2 to over 5 omnichannel support channels. Agent tools reduced handle time and improved employee retention. Talkdesk enabled scalable, personalized customer service in retail.
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Talkdesk helped Serta Simmons Bedding improve customer experience. The company used Talkdesk Digital Engagement for SMS, chat, and voice. They... added Customer Experience Analytics and Talkdesk Copilot. Integrations with Salesforce, Confluence, and ServiceNow made agents more efficient. Agents now find information faster and help customers better. Serta Simmons Bedding aims to give every customer a great experience.
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Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce... to improve agent productivity by 50%. The company saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.
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Talkdesk Digital Engagement helped Zion Call Management cut average speed to answer by 75%. Zion used AI-powered call grading and... automated chat routing to boost efficiency. The company saved thousands of agent hours with automation. Talkdesk Interaction & Quality Analytics expanded quality management. Zion delivers fast, location-specific support for self-storage clients. AI flagged calls for review, improving service quality.
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Talkdesk helped Right Time Group of Companies support 70% more brands and cut operational costs. Right Time used Talkdesk to... modernize their contact center and predict agent needs by season. The company improved time to market for service updates. Real-time insights and replicable studio flows let Right Time scale fast while keeping service quality high. Talkdesk data also helped align call volume with marketing campaigns for better ROI.
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Talkdesk helped Fortem improve its contact center operations. Fortem used Talkdesk to answer calls faster and reduce hold times. Call... quality monitoring scores went up. Fortem now delivers better service to residents. The platform gives Fortem new capabilities for customer experience.
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Talkdesk helps John Paul deliver 24/7 omnichannel support and boost global customer satisfaction to 8. 4 out of 10. The...company uses AI-driven automation and CRM integration for personalized concierge services. John Paul achieved 100% operational readiness on day one in new markets. Talkdesk Copilot gives real-time help to concierges during live calls. The solution supports rapid global expansion and high-touch customer engagement.
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Talkdesk helped Gant Travel answer 80% of calls within 60 seconds. Gant Travel used AI and automation to deliver fast,... personalized travel support. The company increased its NPS by 30 points. Their global team now supports travelers 24/7 with centralized scheduling. Salesforce integration and SMS deflection improved flexibility and response times.
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Talkdesk helped WBM Technologies transform its service desk operations with AI-powered automation. The company used Talkdesk to handle more calls... and grow fast without extra administrative cost. AI-driven Quality Management reviews all calls over three minutes, giving insights for training and coaching. This improved agent performance and made operations smoother. WBM Technologies now delivers better customer service and supports critical infrastructure clients worldwide.
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Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk Ring Groups to set up local... numbers for their inside sales team. This change led to a 90% call answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.
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Talkdesk helped Bergman Clinics improve patient experience with an AI-powered contact center. Smart routing and real-time agent assistance made support... faster and more accurate. Integration with the EMR system gave agents instant access to patient data. This reduced friction and improved response times. Service quality increased, and the clinics built a strong foundation for better care and patient satisfaction.
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Talkdesk helped Mochi Health improve patient support in obesity medicine. Mochi Health needed fast, reliable call handling for urgent patient... needs. Talkdesk enabled quick onboarding and robust reporting. The solution reduced call transfers and repeat calls. Mochi Health now delivers better patient care and faster business decisions.
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Talkdesk Financial Services Experience Cloud for Insurance helped Arbella Insurance improve service levels, reduce average handle time, and increase customer satisfaction scores. Arbella unified all... customer interaction channels with AI-powered solutions like Talkdesk Autopilot, Copilot, and QM Assist. The company eliminated service inconsistencies and empowered over 1,000 employees. Customers saw faster, more accurate, and more personalized support within the first week. Arbella now has a scalable, AI-ready foundation for future growth.
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Talkdesk helped Ninefold transform its customer support with AI-powered automation. Ninefold supports a network of pest control companies and about... 40,000 active customers. With Talkdesk Copilot, agent productivity increased by 30%. Workforce Management saved $25,000 through voluntary time off. Customer Experience Analytics led to satisfaction scores as high as 4.9 out of 5 and 93% positive interactions.
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Talkdesk helped Alarm. com improve their customer service. Alarm.com increased their CSAT response rate from 5% to 20% in a...few months. They reduced occupancy and handle time. They also lowered the number of support cases. Alarm.com gained better visibility into their contact center operations.
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