Real-World Case Studies and Customer Success Stories with Talkdesk

Talkdesk Customer Experience Automation helped TireHub save 2 minutes per call. With 2,500 calls daily, this means 5,000 minutes saved... every day. 90% of AI-generated call summaries need no edits. Service agents now focus more on customers, not admin work. Customer satisfaction and agent morale both improved. Salesforce integration supports seamless operations.
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Talkdesk Copilot helped Michaels boost customer service. Service levels jumped from 20% to 89%. Call aftercare time dropped by 93%.... Michaels used Talkdesk AI to make work easier for agents. The solution improved both in-store and online support. Michaels now delivers better customer experiences across 1,200 stores.
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Talkdesk helped Mercado Libre unify its sales and service teams on one platform. The company integrated Talkdesk CX Cloud with... Salesforce, improving agent experience and operational efficiency. Mercado Libre reduced costs and increased revenue by streamlining processes. The rollout covered five countries in just 46 days, with no disruption to operations. The company expanded from two to seven contact centers across Latin America.
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Farfetch used Talkdesk CX Cloud, Copilot, and Studio to fix call delays and service issues. The company faced audio lags... and trouble expanding to new countries. Talkdesk solutions made it easier to scale and improved agent support with AI. Farfetch saw a 30% rise in workload but only a 12% increase in payroll. Customer satisfaction went up 25% and resolution times dropped by over 50%. Cost efficiency improved by 40%, with half credited to Talkdesk.
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Talkdesk CX Cloud helped Digitec Galaxus AG move from a fixed contact center to a cloud-based solution during the COVID-19 lockdowns. The switch supported... a surge in online shopping and reduced agent frustration from system failures. Agent morale scores increased by one point after the change. Digitec Galaxus AG also integrated Talkdesk with Zendesk for better service. The company is Switzerland's largest online retailer and continues to grow.
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Talkdesk helped United Rentals modernize its customer experience with AI-powered tools. The company achieved 76% routing accuracy using Talkdesk Navigator.... Agent training time dropped by 50%. United Rentals improved service quality across 1,400+ locations. Supervisors now focus more on coaching, not manual evaluation. Customer satisfaction scores stayed high during the transformation.
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Tuft & Needle used Talkdesk to improve their contact center. They wanted to give customers a better experience and support... their fast-growing team. Talkdesk gave agents real-time data and insights about calls. This helped Tuft & Needle answer over 96% of calls within 20 seconds. Their agent experience and service level improved.
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Talkdesk Copilot helped TireHub automate call summaries with 90% accuracy. The company now handles 2,500 daily interactions, saving about 5,000... minutes each day. Customer service reps spend less time on admin work and more time with customers. This improved both service quality and job satisfaction. Customers like the hybrid service model and value working with local specialists.
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On used Talkdesk cloud solutions to quickly expand its customer service. The company set up a new support team in... Japan in under three days. Talkdesk enabled local phone numbers and remote onboarding for at-home agents. On chose Talkdesk for its fast setup, real-time reporting, and cloud flexibility. The solution helped On deliver better customer experiences as it grew globally.
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Talkdesk Copilot helped Michaels boost customer service levels from 20% to 89%. The company used AI tools to make agent... work easier and faster. Michaels saw a 93% drop in after-call work. The solution improved both in-store and online customer support. Michaels now delivers better service across 1,200 stores in North America.
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Talkdesk CX Cloud helped Mercado Libre unify its sales and service teams on one platform. The company integrated Talkdesk with... Salesforce, improving agent experience and operational efficiency. Mercado Libre reduced costs and increased revenue by streamlining processes. The rollout covered five countries in just 46 days, with no disruption to operations. The company expanded from two to seven contact centers across Latin America.
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Talkdesk helped GlassesUSA. com increase their pickup rate to 90%. Handle time dropped, saving hundreds of hours each month. Customer...satisfaction went up. Before Talkdesk, they could not track or measure voice call data. Now, live reporting and easy data exports help teams make better decisions. Talkdesk Studio lets them quickly change IVR and spot call trends.
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Farfetch used Talkdesk CX Cloud, Copilot, and Studio to fix contact center issues. They had audio delays and trouble expanding... to new countries. Talkdesk helped them use AI and automation to support agents and improve service. Farfetch saw a 30% increase in workload but only a 12% rise in payroll. They also achieved 40% cost efficiencies, with half due to Talkdesk.
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Talkdesk helped Digitec Galaxus AG move from a fixed-service contact center to a cloud-based solution during the COVID-19 lockdowns. The switch supported... a surge in online shopping and reduced system failures. Agents saw their morale ratings rise by a full point. Talkdesk provided the needed functionality and a reliable platform. The company values the partnership with Talkdesk.
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Talkdesk Copilot helped TireHub save 5,000 minutes daily by automating call summaries. The AI-driven solution achieved a 90% accuracy rate,... reducing manual edits. TireHub’s customer service team now handles 2,500 daily interactions with improved focus on customer needs. The hybrid service model lets customers choose their preferred support, boosting satisfaction. TireHub uses Talkdesk to streamline operations and enhance customer experience in tire distribution.
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Talkdesk AI helped Michaels boost service levels from 20% to 89% in one year. The company used Talkdesk Copilot to... improve agent experience and automate customer support. After-call work dropped by 93%. Michaels now manages customer inquiries better in stores and online. The solution increased agent satisfaction and streamlined support operations.
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Talkdesk helped Xenial boost first call resolution by 17 times. Xenial supports over 25,000 restaurants in 62 countries with its... technology. Using Talkdesk's cloud contact center, Xenial quickly connects callers to the right agent. Training on Talkdesk takes just 15 minutes. This simple solution improved customer service and engagement for Xenial's clients.
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Talkdesk helped WBM Technologies automate their service desk with AI. WBM reduced after-call work to 60 seconds. Their NPS stayed... above 90. Quality management now reviews all calls over three minutes. WBM grew fast without higher admin costs. Service desk agents work faster and serve customers better.
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Talkdesk helped Glintt boost customer satisfaction and speed up service. Glintt switched from an unreliable on-premises system to Talkdesk's cloud... contact center. Agents now get caller info fast, helping them answer questions quickly. Glintt now answers 83% more calls. 90% of calls are answered in under 10 seconds. Remote staff can also work easily with the cloud solution.
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Talkdesk helped Elisa Videra improve NPS and CSAT scores. Elisa Videra used Talkdesk's reporting and analytics to track calls and... provide 24/7 support. The integration with Salesforce made their contact center more reliable. Customers now get service in multiple languages without interruptions. No calls are missed, leading to better customer satisfaction.
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Talkdesk helped Xenial boost first call resolution by 17x. Xenial supports over 25,000 restaurants worldwide with its enterprise platform. The... company used Talkdesk’s cloud-native contact center to route calls to the right agent fast. Training on Talkdesk took just 15 minutes. Xenial’s quick service restaurant clients now get better support and faster answers.
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Talkdesk helped WBM Technologies automate their technical support operations. With AI-powered automation, WBM reduced post-call processing time from 90 to... 60 seconds. Quality management now reviews all calls in three minutes, improving agent training and customer experience. WBM sustained high NPS performance and scaled support without extra admin costs. The company delivers 24/7 support to critical infrastructure clients across western Canada.
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Talkdesk helped Taulia gain visibility into agent performance. Taulia used Talkdesk for Salesforce to track agent status and call statistics.... The live dashboard showed where coverage was needed. Taulia identified areas for improvement. They doubled their answer rate after using Talkdesk. Analytics made it easier for Taulia to serve customers.
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Talkdesk CX Cloud helped Phreesia cut average handle time by up to two minutes. Time spent talking with an agent... dropped by 30 seconds. Phreesia’s support team now uses Talkdesk’s Salesforce integration and smart routing. Agents access case data faster and resolve issues more quickly. The support team is more productive and efficient, helping more clients each day.
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Justworks used Talkdesk to support a 24/7 customer service model. The company needed a solution for remote work and easy... onboarding. Talkdesk's cloud platform let employees work from anywhere. Justworks integrated Talkdesk with their CRM. They saved thousands of dollars by removing desktop phones. Pickup rates improved and operational costs went down.
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Talkdesk helped Glintt boost answered calls by 83%. Glintt replaced an unreliable on-premises system with Talkdesk’s cloud contact center. Agents... now get caller info fast, improving support speed and quality. 90% of calls are answered in under 10 seconds. Talkdesk also supports Glintt’s remote workforce with flexible cloud tools.
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Talkdesk helped Elisa Videra improve NPS and CSAT scores. Elisa Videra used Talkdesk Reporting & Analytics to track calls and... provide better support. The platform's Salesforce integration and callback feature ensured no call was missed. Their contact center now offers 24/7 support in multiple languages. Customers get more personalized service and seamless experiences.
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Talkdesk helped Campaign Monitor boost agent productivity by automating manual tasks. Campaign Monitor unified its contact center operations with Talkdesk,... replacing multiple solutions used by sales, support, and customer success teams. The integration with Salesforce and Slack made workflows smoother. Teams now deliver better service to customers. Agent productivity increased as a result.
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Talkdesk CXA helped CAI cut service disruptions by 50% for a key client. CAI used AI-powered chatbots to reduce wait... times by 40%. Customer satisfaction scores rose by 20%. Talkdesk Interaction & Quality Analytics monitored every interaction for intent and sentiment. CAI shifted from reactive support to predictive issue prevention. Seamless integration enabled continuous conversations for over 500,000 end users.
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Talkdesk helped Nassau Financial Group cut average handle time by 90 seconds. The company also reduced transfer rates by 4.5%.... Nassau used Talkdesk Autopilot to add new communication channels and self-service options. This improved customer satisfaction and allowed more personalized service. The solution supports retirement planning and customer engagement goals.
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Talkdesk helped Collins Community Credit Union boost its customer self-service rate to 89%. The credit union used Talkdesk Autopilot and... Copilot to redesign its contact center with AI tools. Members now experience shorter wait times and fewer dropped calls. Abandoned calls dropped by 50% and interrupted calls by 28.5%. The unified platform improved support efficiency and member satisfaction.
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Talkdesk helped Apple Federal Credit Union improve member satisfaction. They replaced an old phone system with Talkdesk's all-in-one cloud contact... center. Member satisfaction scores rose from 8.5 to 9.25. Average response time dropped from 8.28 to 5.17 minutes. Call abandonment fell from 26.1% to 14.1%. Average hold time decreased from 146 to 103 seconds. Integration with Salesforce supported these improvements.
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Talkdesk Financial Services Experience Cloud helped WaFd Bank cut check balance time by over 90%. The bank moved from an... old Cisco system to a modern cloud contact center. They used Amazon Lex for conversational AI. This made banking easier for customers. WaFd Bank improved customer experience with faster service and automation.
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Talkdesk helped Nassau Financial Group cut average handle time by 90 seconds. The company also reduced transfer rates by 4.5%.... Nassau used Talkdesk Autopilot to add new communication channels and self-service options. This let customers choose how they interact. Nassau focused on fast, personalized service for retirement planning. Customer satisfaction improved with flexible support.
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Talkdesk helped Collins Community Credit Union reach an 89% self-service rate. The credit union used Talkdesk Autopilot and Copilot to... improve their contact center. They saw a 50% drop in abandoned calls and a 28.5% decrease in missed calls. Members now get faster help and better service. The unified platform made it easier for staff to support members.
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Talkdesk replaced Apple Federal Credit Union’s old phone system with an all-in-one cloud contact center. After switching, Apple Federal Credit... Union saw member satisfaction rise from 8.5 to 9.25. Average response time dropped from 8.28 to 5.17 minutes. Call abandonment fell from 26.1% to 14.1%. Average wait time went down from 146 to 103 seconds. The new system helped Apple Federal Credit Union deliver better service to its members.
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Talkdesk Financial Services Experience Cloud helped WaFd Bank cut check balance time by over 90%. The bank moved from a... legacy Cisco system to a cloud-based contact center. They integrated Amazon Lex for conversational AI. This upgrade improved customer experience and made banking easier. WaFd Bank now delivers faster, more modern support to its clients.
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Talkdesk helped Ouro, a global financial services company, modernize its customer support. Ouro improved first call resolution rates and reduced... average handle times using AI-powered solutions. The Talkdesk platform enabled secure data collection and analytics across all channels. Customer experience automation became central to Ouro’s workflows. This shift turned customer operations into a driver of loyalty and growth.
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Talkdesk CX Cloud helped Novobanco improve customer service in its branches. AI agents now handle 3% of calls, and total... handled calls rose by 15%. Calls are routed to virtual agents, contact center staff, or branches based on need. AI balances workloads between busy urban and less crowded rural branches. Novobanco reports higher customer satisfaction and smoother operations.
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Talkdesk helped Nassau Financial Group cut average handle time by 90 seconds. The company also reduced transfer rates by 4.5%.... Nassau used Talkdesk Autopilot to add new communication channels and self-service options. This let customers choose how they interact. The solution improved customer satisfaction and supported retirement goals. Nassau focused on fast, personalized service for every client.
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Metro Finance used Talkdesk to improve customer service. They deployed Talkdesk Autopilot to handle calls with AI. This led to... a 40% drop in operating costs. All tasks are now completed instantly, with no delays. Metro can update IVRs quickly to match business needs. Customer sentiment and service levels have improved.
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Talkdesk helps John Paul deliver 24/7 omnichannel support and seamless CRM integration. The company uses Talkdesk to provide personalized experiences... and boost global customer satisfaction to 8.4 out of 10. Automation and AI features let John Paul scale services and expand into new markets. The solution enabled 100% operational readiness from day one in a new office. Real-time support tools help concierges deliver smooth, high-quality service.
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Talkdesk helped Gant Travel answer 80% of calls within 60 seconds. The company unified its systems and automated workflows using... AI. Gant Travel improved its Net Promoter Score by 30 points. The team now offers 24/7 global support with real-time routing and SMS communication. Travelers get faster, more personal help, even during disruptions.
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Talkdesk helps Carey International deliver premium ground transportation service worldwide. Carey uses Talkdesk for 24/7 support, real-time monitoring, and agent... performance improvement. The platform enables fast problem resolution and supports high-profile events like the Super Bowl. Automated quality management replaced manual sampling, giving full visibility into customer satisfaction. Talkdesk allows Carey to expand quickly into new markets and languages with minimal effort.
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Talkdesk helped ASSA ABLOY Global Solutions Hospitality improve customer support. The company switched from their old contact center to Talkdesk... for better call routing and reporting. With Talkdesk and ServiceNow integration, agents saved 30-40% of their time. Customers now get 24/7 support every day of the year. The solution made it easier for agents to access the right data and help customers faster.
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Talkdesk helped Travelopia move its sales and service teams to remote work during the Covid-19 pandemic. Travelopia faced inflexible technology... and needed to adapt quickly to changing travel restrictions. Talkdesk's cloud contact center made it easier for agents to manage calls from anywhere. The solution gave Travelopia greater control over operating costs and led to significant cost savings. Data analytics from Talkdesk also helped Travelopia reach customers with relevant travel offers.
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Talkdesk helped John Paul deliver 24/7 omnichannel support. The company integrated CRM and automation to personalize every customer interaction. John... Paul achieved a global customer satisfaction score of 8.4 out of 10. The solution enabled 100% operational availability from day one. AI-powered tools let John Paul scale services in more languages and markets. Real-time agent assistance improved service quality and efficiency.
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HotelTonight uses Talkdesk to onboard new agents in under an hour. The company runs fully remote contact centers for 24/7... support. Talkdesk integrates with Zendesk to give agents better information and improve efficiency. HotelTonight tracks service levels hourly and can quickly boost team performance. The solution helps deliver personalized customer experiences.
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Talkdesk helped Gant Travel answer 80% of calls in 60 seconds. The company unified systems and automated workflows for faster,... more personal support. Gant Travel's NPS rose by 30 points. AI-powered routing prioritized urgent travelers and enabled 24/7 global service. SMS channel flexibility let travelers get help on the go. Gant Travel reduced stress for business travelers with real-time, proactive communication.
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Talkdesk helps Carey International deliver premium ground transportation service. Real-time monitoring lets supervisors resolve issues fast. Automated quality assurance checks... every customer interaction. Talkdesk supports major events like the Super Bowl and global clients such as the NFL and NBA. Carey expanded into new markets and languages with Talkdesk, including Spanish support in Mexico.
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Talkdesk helped ASSA ABLOY Global Solutions Hospitality improve customer support. The company switched from their old contact center to Talkdesk... for better call routing and reporting. ServiceNow integration led to an estimated 30-40% time savings. Agents now have the right data to help customers faster. Customers can reach support 24/7, all year round.
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Talkdesk CX Cloud helped Teka improve customer satisfaction to 4. 7 out of 5. Teka reduced staff by 25% after...moving their contact center in-house. Video calls let agents solve 10% more issues remotely. Automated SMS updates and post-call surveys boosted customer experience. Powerful analytics from Talkdesk support better service at every touchpoint.
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On used Talkdesk cloud solutions to launch a new customer service team in Japan in under three days. The company provided... local support numbers and enabled remote work for agents. Real-time reporting and Salesforce integration helped On manage customer service better. On chose Talkdesk for its fast setup, cloud flexibility, and reliable voice quality. The solution supported On’s global expansion and improved customer experience.
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Talkdesk helped Medela unify support across 20 global subsidiaries. Medela integrated Talkdesk with Salesforce to improve service quality and efficiency.... Real-time feedback lets agents address customer concerns quickly. Data-driven coaching boosted agent performance. Medela now delivers consistent, high-quality support to millions of customers worldwide.
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Talkdesk helped Glovo reduce average call handling time by 15%. Glovo needed a contact center solution that could scale with... rapid growth and support 24/7 service. Talkdesk provided agents with valuable context for incoming calls and integrated with Kustomer and Teleopti analytics. This enabled Glovo to manage complex delivery operations across 22 countries and over 876 cities. The partnership supported Glovo’s mission to deliver any product in the city at any time.
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Medela used Talkdesk to unify support across 20 global subsidiaries. The company integrated Talkdesk with Salesforce to improve customer service... quality. Real-time feedback helped Medela address customer concerns quickly. Data-driven coaching improved agent performance. Medela now delivers consistent, high-quality support to millions of customers worldwide.
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Talkdesk CX Cloud helped AlgaeCal improve consultant efficiency and reduce onboarding time. AlgaeCal needed a better contact center to support... their people-first approach. They chose Talkdesk for its easy setup and Salesforce integration. Talkdesk Quality Management and Copilot gave agents the right info fast. Customer Experience Automation made onboarding quicker. The AI-powered platform made AlgaeCal’s systems work better together.
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Talkdesk CX Cloud helped Teka internalize its contact centers. Teka cut headcount by 25% and lowered costs. Video calls let... agents solve 10% more issues remotely. Customer satisfaction rose to 4.7 out of 5. Automated SMS and analytics improved service at every step. Teka now delivers better support with fewer resources.
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Talkdesk helped Evara Health cut patient wait times by 98%. The company used Talkdesk AI and Autopilot to automate 45%... of call volume. Patients can now reschedule, cancel, or book appointments without speaking to an agent. This improved patient access and satisfaction by nearly 120%. Evara Health set new standards for efficiency in healthcare service.
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Talkdesk helped Bergman Clinics improve patient service with AI-powered contact center tools. Smart Routing sent patients to the right specialist... on the first try. Agents accessed patient records instantly through EMR integration. This cut response times and made support faster after surgeries. Service quality and patient satisfaction both increased.
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Talkdesk helped Memorial Healthcare System modernize its call center. They consolidated 12 centers into one Patient Access Center. Abandonment rate... dropped by 69%. Average handle time fell by 24%. 50% of MyChart password calls are now automated. Patients manage 55% of appointments through AI. The new system improved caller experience and gave real-time data for better service.
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Talkdesk helped Integra Managed Care improve visibility and coaching for its distributed healthcare workforce. The solution was implemented in just... 4 months. Integra serves over 45,000 patients with 800 employees. Supervisors now use Talkdesk Quality Management to analyze calls and coach staff. This has led to better performance and more learning opportunities.
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Talkdesk helped Evara Health cut patient wait times by 98%. The healthcare provider now automates 45% of calls using Talkdesk... Autopilot and Epic EHR integration. Patients can reschedule, cancel, or book appointments without speaking to an agent. This shift lets staff focus on complex cases and improves care quality. Patient satisfaction rose by nearly 120%.
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Talkdesk helped Bergman Clinics improve patient service with AI-powered contact center tools. Intelligent routing reduced average handling time by connecting... patients to the right specialist on the first try. Integration with electronic medical records gave agents instant access to patient info. This cut friction and sped up response times. Bergman Clinics built a stronger foundation for long-term patient satisfaction and care quality.
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Talkdesk helped WPA, a UK health insurer, improve customer service. WPA used Talkdesk to combine all communication on one secure... platform. This made agent training faster and service more reliable. AI features from Talkdesk made it easier to handle sensitive medical and payment calls. WPA now offers better self-service and knowledge access for members.
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Talkdesk helps Lemonade deliver excellent customer service and real-time transparency for global teams. Lemonade uses Talkdesk to track key metrics... like average handling time and customer satisfaction. The platform lets managers see which CX team members are available worldwide, even after hours. This boosts team confidence and ensures fast, empathetic support for customers. Lemonade values Talkdesk's reporting features to monitor and improve service goals.
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Talkdesk helped WPA, a UK medical insurance provider, improve customer service. WPA used Talkdesk to streamline all communications on one... secure platform. The company onboarded agents faster and increased service reliability. Talkdesk AI features made it easier to handle sensitive medical and payment calls. WPA now delivers better self-service and supports future growth with scalable solutions.
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Talkdesk helped Root Insurance improve their contact center operations. Root switched from their old system to Talkdesk for better support,... more features, and easier management. The new solution included Voice IVR and integrated with Zendesk. Root saw a 4% increase in self-service call deflection. The team can now manage IVR and agents without IT help.
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Talkdesk helped Lemonade improve customer service for over a million clients. Lemonade used Talkdesk to track key metrics like average... handle time and post-call work. The platform gave real-time visibility into global CX teams. This made it easier to offer support outside normal hours. Lemonade saw better employee visibility, stronger manager-employee relationships, and higher customer satisfaction.
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Talkdesk CX Cloud helped Novobanco boost customer service in its branches. AI agents now handle 3% of calls, raising total... handled calls by 15%. The system routes calls to virtual agents, contact center staff, or branches based on need. Talkdesk AI balances workloads between busy city and quieter rural branches. Customers now get faster, more convenient service.
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Talkdesk helped BankUnited improve customer service and agent productivity. The bank used AI-powered automation and intelligent routing to boost efficiency... and lower costs. With Talkdesk, BankUnited achieved a 16% self-service rate and reduced abandonment to 5.3%. Net Promoter Scores and customer satisfaction increased. The IVR solution rate improved by 15–20%.
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Talkdesk CX Cloud helps Novobanco improve customer service in its branches. AI agents now handle 3% of calls, and total... calls answered increased by 15%. The system routes calls to virtual agents, contact center staff, or branches based on need. AI balances workload between busy urban and less busy rural branches. Novobanco reports higher satisfaction and a better customer experience.
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Talkdesk helped BankUnited boost customer self-service to 16% and cut abandonment rates to 5. 3%. The bank used AI-powered automation,...call routing, and quality tools to improve agent productivity and customer satisfaction. Integration with Financial Services Experience Cloud and Talkdesk Autopilot transformed the customer journey. BankUnited saw higher net promoter scores and better customer loyalty. The solution made the contact center more secure and reliable.
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Talkdesk helped Universidad Católica de Murcia unify its phone systems and improve student service. The university used Talkdesk AI to... analyze calls and spot trends. Productivity increased by 20%. Student satisfaction rose, and the student body grew by 30%. Talkdesk enabled fast follow-ups and better quality management for the contact center.
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Talkdesk CX Cloud helped the University of Iowa Tippie College of Business speed up student onboarding in its Inside Sales Lab. Students learned the... system quickly, with no long training needed. The Salesforce integration made it easy to build contact lists and manage research data. The program scaled operations and improved productivity. Partner businesses benefited from seamless data transfer and better sales support.
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Talkdesk helped Universidad Católica de Murcia (UCAM) boost student services with AI. UCAM unified its contact systems and integrated Talkdesk... with CRM and SIP trunking. Productivity rose by 20%. Student satisfaction improved, especially in credit recognition. UCAM saw a 30% increase in student numbers and doubled its growth rate from 7% to 14%.
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Talkdesk helped Universidad Católica de Murcia (UCAM) unify their student support systems. UCAM used AI to analyze student conversations and... improve agent training. Productivity increased by 20%. Student growth rose by 30%, and the growth rate doubled from 7% to 14%. Student satisfaction improved, especially for credit recognition services.
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Talkdesk helped Quadient boost self-service resolution by 65%. Quadient used Talkdesk Copilot, Knowledge Management, and AI summaries to automate support.... The company achieved 24/7 availability for routine transactions. Immediate containment rate reached 60%. Agents now handle more digital conversations, reducing stress and increasing productivity.
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ServiceTitan used Talkdesk CX Cloud with Salesforce integration to improve their call center. They needed smarter call routing and better... workforce management. With Talkdesk, they reduced average time to answer by 7 minutes and cut handle time by 1 minute. Their first call resolution rate is now above the industry standard. Customers and agents both experience less frustration and better service.
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Talkdesk helped Quadient boost customer self-service. Quadient used Talkdesk Copilot, Knowledge Management, and Omnichannel Engagement to automate support. 60% of... routine issues are now solved immediately. Customers get 24/7 help with no wait times. Agents can handle more chats and SMS, making work less stressful. Quadient balances automation with personal service for better customer experiences.
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