About Stella Connect Platform

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.

Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Stella Connect Platform solves your Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...That s partly because we only had the ability to run CSAT on chat and email...." Case Study Peek.com
Measuring CSAT

4.77/5

Read Reviews (34)

measuring net promoter score

4.35/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...In Brooklinen s Portland call center, employee engagement and retention remain high long after the initial training period...." Case Study Brooklinen
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching...." Testimonial by Greg German, Customer Service Center Manager, Swanson
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...That s partly because we only had the ability to run CSAT on chat and email...." Case Study Peek.com
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...In Brooklinen s Portland call center, employee engagement and retention remain high long after the initial training period...." Case Study Brooklinen
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching...." Testimonial by Greg German, Customer Service Center Manager, Swanson

24+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore

Craig Barnes

SVP of Customer Care

Williams-Sonoma

The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes

Miles Dunn

Director of Support

Peek.com

Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn
CUSTOMERS TESTIMONIALS

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore

Craig Barnes

SVP of Customer Care

Williams-Sonoma

The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes

Miles Dunn

Director of Support

Peek.com

Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn

Case Studies

COMPANY CASE STUDIES
Case Study Birchbox

Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

Read More
Case Study TechStyle

How TechStyle Supercharges the Performance of its Outsourced CX Teams

Read More
Case Study ezCater

Three Items Fast-Growing ezCater Focuses on to Minimize Agent Attrition in the Contact Center

Read More

Popular Business Setting

for Stella Connect Platform

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Stella Connect Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Stella Connect Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Failure Risk Guidance Security Report

?

for Stella Connect Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Stella Connect Platform

Vendor Profile Details

Company Name

Stella Connect

Company Website

https://stellaconnect.com/

HQ Location

Suite 1010, New York, NY 10004, US

Employees

51-100

Social

Financials

Series B