About Stella Connect Platform
Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.
It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.
Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Stella Connect Platform solves your Feedback Management needs.
Business Priorities
Improve Efficiency and Improve Customer Satisfaction are the most popular business priorities peers achieved using Stella Connect Platform.
Use Cases
Peers recommend Collecting Feedback , Coaching , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Stella Connect Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.87/5 ★ |
"...Customer service management solution that helps CX teams to manage customer feedback, gain visibility across all workflows, and more...." Peer review from StellaService |
| Measuring CSAT |
4.87/5 ★ |
|
| measuring net promoter score |
4.87/5 ★ |
|
| Coaching |
4.81/5 ★ |
"...Efficient coaching sessions - agents are able to "self-coach" since they see the feedback right away...." Peer review by Mark R, Account Manager |
| Engaging Conversational Surveys |
4.89/5 ★ |
"...Personal recognition of employees so that we can follow up with our customers who are unhappy and fix the problems or issues being faced...." Peer review by User |
| engaging and following up |
4.89/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.87/5 ★ |
"...Customer service management solution that helps CX teams to manage customer feedback, gain visibility across all workflows, and more...." Peer review from StellaService |
|
| Measuring CSAT |
4.87/5 ★ |
| measuring net promoter score |
4.87/5 ★ |
| Coaching |
4.81/5 ★ |
"...Efficient coaching sessions - agents are able to "self-coach" since they see the feedback right away...." Peer review by Mark R, Account Manager |
|
| Engaging Conversational Surveys |
4.89/5 ★ |
"...Personal recognition of employees so that we can follow up with our customers who are unhappy and fix the problems or issues being faced...." Peer review by User |
|
| engaging and following up |
4.89/5 ★ |
13+ more Business Use Cases
Our AI advisor, Wyz, harnessed 421 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Feedback Management needs.
Popular Business Setting
for Stella Connect Platform
Top Industries
- Retail
- Computer Software
- Internet
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Stella Connect Platform to Improve efficiency and Improve customer satisfaction
Peer and Expert Opinion on Features
for Stella Connect Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (31) |
| Rewards | Read Reviews (28) |
| Personalization | Read Reviews (10) |
| Embedded survey forms | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (31) |
| Rewards | Read Reviews (28) |
| Personalization | Read Reviews (10) |
| Embedded survey forms | Read Reviews (9) |
| Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Stella Connect Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (52) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (17) |
Failure Risk Guidance Security Report
?for Stella Connect Platform
Overall Risk Meter
Top Failure Risks for Stella Connect Platform
Vendor Profile Details
Company Name
Stella Connect
Company Website
https://stellaconnect.com/HQ Location
Suite 1010, New York, NY 10004, US
Employees
51-100
Social
Financials
Series B
