Stella Connect Platform Overview
Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.
It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.
Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Micah began measuring CSAT by doing 100 outbound calls to fans who had contacted ESPN in the previous 30 days...." Case Study ESPN |
| Measuring CSAT |
4.77/5 ★ |
"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...." Peer review by Mark R, Account Manager |
| measuring net promoter score |
4.35/5 ★ |
"...This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score...." Peer review |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Birchbox CX leaders triage all negative feedback to decide whether it is appropriate to follow-up directly with the customer...." Case Study Birchbox |
| engaging and following up |
4.94/5 ★ |
"...Stella Connect headquartered in New York offers a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking...." Peer review |
| Coaching |
4.85/5 ★ |
"...Empower agents with real-time performance insights, in-the-moment coaching, and recognition to drive customer happiness and business success. ..." Measure Customer Service Success |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Micah began measuring CSAT by doing 100 outbound calls to fans who had contacted ESPN in the previous 30 days...." Case Study ESPN |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Birchbox CX leaders triage all negative feedback to decide whether it is appropriate to follow-up directly with the customer...." Case Study Birchbox |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...Empower agents with real-time performance insights, in-the-moment coaching, and recognition to drive customer happiness and business success. ..." Measure Customer Service Success |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Greg German Customer Service Center Manager Swanson |
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
Omar Recendiz Senior Manager, Global Member Services Training & Communications TechStyle |
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
Jack Lorentzen Customer Experience Lead Brooklinen |
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Harry’sRead More |
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Case Study KijijiRead More |
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Case Study BrooklinenRead More |
Popular Business Setting
for Stella Connect Platform
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency
Stella Connect Platform Alternatives
Peer and Expert Opinion on Features
for Stella Connect Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Stella Connect Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Stella Connect Platform
Overall Risk Meter
Top Failure Risks for Stella Connect Platform
Vendor Profile Details
Company Name
Stella Connect
Company Website
https://stellaconnect.com/HQ Location
Suite 1010, New York, NY 10004, US
Employees
51-100
Social
Financials
Series B
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