About Stella Connect Platform
Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.
It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.
Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.
Cuspera Reviews
Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Stella Connect Platform solves your Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...That s partly because we only had the ability to run CSAT on chat and email...." Case Study Peek.com |
| Measuring CSAT |
4.77/5 ★ |
|
| measuring net promoter score |
4.35/5 ★ |
|
| Engaging Conversational Surveys |
4.94/5 ★ |
"...In Brooklinen s Portland call center, employee engagement and retention remain high long after the initial training period...." Case Study Brooklinen |
| engaging and following up |
4.94/5 ★ |
|
| Coaching |
4.85/5 ★ |
"...It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching...." Testimonial by Greg German, Customer Service Center Manager, Swanson |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...That s partly because we only had the ability to run CSAT on chat and email...." Case Study Peek.com |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...In Brooklinen s Portland call center, employee engagement and retention remain high long after the initial training period...." Case Study Brooklinen |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching...." Testimonial by Greg German, Customer Service Center Manager, Swanson |
|
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore |
|
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
|
Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marc Lore CEO Walmart.com |
Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore |
|
Craig Barnes SVP of Customer Care Williams-Sonoma |
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
|
Miles Dunn Director of Support Peek.com |
Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study BirchboxRead More |
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Case Study TechStyleRead More |
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Case Study ezCaterRead More |
Popular Business Setting
for Stella Connect Platform
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency
Stella Connect Platform Alternatives
Peer and Expert Opinion on Features
for Stella Connect Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Stella Connect Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Failure Risk Guidance Security Report
?for Stella Connect Platform
Overall Risk Meter
Top Failure Risks for Stella Connect Platform
Vendor Profile Details
Company Name
Stella Connect
Company Website
https://stellaconnect.com/HQ Location
Suite 1010, New York, NY 10004, US
Employees
51-100
Social
Financials
Series B
