Stella Connect Platform Overview

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.

Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...This has resulted in an overall improvement in customer satisfaction since the program was launched...." Case Study Birchbox
Measuring CSAT

4.77/5

Read Reviews (34)

"...Stella Connect has helped businesses reduce attrition, increase efficiency at scale, and improve CSAT and customer loyalty...."
measuring net promoter score

4.35/5

Read Reviews (4)

"...This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score...."
Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Agents are more receptive, and they re more engaged...." Case Study Kijiji
engaging and following up

4.94/5

Read Reviews (72)

"...Use customer feedback and customer-directed rewards to motivate and engage the front-line team...."
Coaching

4.85/5

Read Reviews (87)

"...Stella Connect gives us real-time visibility into team member performance and allows us to deliver on-the-spot coaching...."
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...This has resulted in an overall improvement in customer satisfaction since the program was launched...." Case Study Birchbox
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Agents are more receptive, and they re more engaged...." Case Study Kijiji
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...Stella Connect gives us real-time visibility into team member performance and allows us to deliver on-the-spot coaching...." Peer review by Kelley Zaske, VP of Client Relations, Quicken Loans

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore

Patrick Roscoe

Director of Customer Experience

RevZilla

Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff an...d drive more revenue.

Testimonial By Patrick Roscoe

TJ Stein

VP of Customer Experience

MeUndies

Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today’s highly competitive e-commerce landscape. Testimonial By TJ Stein
CUSTOMERS TESTIMONIALS

Marc Lore

CEO

Walmart.com

Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore

Patrick Roscoe

Director of Customer Experience

RevZilla

Stella Connect has given us far deeper visibility into the performance of our front-line team. Our Managers can now run more effective coaching programs and we’ve seen a measurable uptick in the quality of our service delivery, which enables us to resolve more customer inquiries with fewer staff an...d drive more revenue.

Testimonial By Patrick Roscoe

TJ Stein

VP of Customer Experience

MeUndies

Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today’s highly competitive e-commerce landscape. Testimonial By TJ Stein

Case Studies

COMPANY CASE STUDIES
Case Study SmartPak

How SmartPak Uses Stella Connect’s QA to Drive Team Performance and Build Customer Trust

Read More
Case Study Jet.com

How Jet.com Optimizes Service Performance and Motivates Front-Line Staffers

Read More
Case Study Yext

Yext Improves Service Performance and Client Satisfaction with Stella Connect

Read More

Based on peer insights

Cuspera recommends Stella Connect Platform for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Coaching
Features Gamification, Rewards, Personalization
Business Priorities Improve Customer Satisfaction, Improve Efficiency, Acquire Customers
Industries Retail, Consumer Services, Events Services

Frequently Asked Questions(FAQ)

for Stella Connect Platform

What is Stella Connect Platform?

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

What is Stella Connect Platform used for?

Stella Connect Platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Stella Connect Platform?

Gamification, Rewards and Personalization are some of the top features of Stella Connect Platform.

Who uses Stella Connect Platform?

Stella Connect Platform is used by Retail, Consumer Services and Events Services among other industries.

What are Stella Connect Platform alternatives?

Surveypal Platform, Simplesat, Canny and Thematic are popular alternatives for Stella Connect Platform.

Where is Stella Connect Platform located?

Stella Connect Platform is headquartered at Suite 1010, New York, NY 10004, US.

Popular Business Setting

for Stella Connect Platform

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Stella Connect Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Stella Connect Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Stella Connect Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Stella Connect Platform

Vendor Profile Details

Company Name

Stella Connect

Company Website

https://stellaconnect.com/

HQ Location

Suite 1010, New York, NY 10004, US

Employees

51-100

Social

Financials

Series B