Medallia Agent Connect Overview
This is a summary of the comprehensive capabilities and benefits of Medallia Agent Connect based on over 1194 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Medallia Agent Connect, Surveypal Platform, Simplesat, Canny, Thematic, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Medallia Agent Connect is right for your needs? Our Cuspera AI engine can evaluate how Medallia Agent Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.
Medallia Agent Connect supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Coaching
- Performance Management
- Rating And Review Management
Medallia Agent Connect can help you with many business goals, such as Improve Customer Satisfaction, Improve Efficiency, Acquire Customers, Build Brand Awareness, Improve ROI, etc. As a solution, Medallia Agent Connect's capabilities include Gamification, Rewards, Personalization, etc.
Medallia Agent Connect was founded in 2001. Retail Vertical is its biggest customer base.
Reviews
"Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re... always on Slack, answering questions and sharing jokes. It’s a very friendly vibe. " - Jack Lorentzen
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Medallia Agent Connect.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Medallia Agent Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Team leaders periodically send out kudos, or reports that include recent customer feedback highlights, to recognize top performers...." Case Study Brooklinen |
| Measuring CSAT |
4.77/5 ★ |
"...This team has seen an 8 point improvement in CSAT scores since the Connect program launched, with average scores now well over 90%...." Case Study Yext |
| measuring net promoter score |
4.35/5 ★ |
"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...." Peer review by Mark R, Account Manager |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Immediately after every service interaction, RevZilla customers receive personalized, agent specific Stella Connect feedback requests...." Case Study RevZilla |
| engaging and following up |
4.94/5 ★ |
"...Make it right - we can follow up with the customers who are unhappy with the service and correct what we can...." Peer review by Mark R, Account Manager |
| Coaching |
4.85/5 ★ |
"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..." Testimonial by Graham Jones, Help Desk and Operations Manager, Kijiji |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Team leaders periodically send out kudos, or reports that include recent customer feedback highlights, to recognize top performers...." Case Study Brooklinen |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Immediately after every service interaction, RevZilla customers receive personalized, agent specific Stella Connect feedback requests...." Case Study RevZilla |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most..." Testimonial by Graham Jones, Help Desk and Operations Manager, Kijiji |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Medallia Agent Connect use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jack Lorentzen Customer Experience Lead Brooklinen |
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
Nick Martin Head of Customer Experience Harry’s |
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Marc Lore CEO Walmart.com |
Stella Connect is an amazing asset for our team and has totally changed the way we think about driving engagement across our contact center. The product is helping us take our service to the next level with a win-win for both our team and our customers. Testimonial By Marc Lore |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study MeUndiesRead More |
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Case Study ESPNRead More |
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Case Study BirchboxRead More |
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Medallia Agent Connect to Improve customer satisfaction and Improve efficiency
Medallia Agent Connect Alternatives
Peer and Expert Opinion on Features
for Medallia Agent Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Medallia Agent Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Vendor Profile Details
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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