Stella Connect Platform Overview
Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.
It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.
Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Importantly, this improvement in average star ratings was mirrored by an improvement in Net Promoter Scores...." Case Study Williams-Sonoma |
| Measuring CSAT |
4.77/5 ★ |
|
| measuring net promoter score |
4.35/5 ★ |
|
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services |
| engaging and following up |
4.94/5 ★ |
|
| Coaching |
4.85/5 ★ |
"...They also take lessons from negative feedback to self-correct, even before coaching happens...." Case Study Harry’s |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Importantly, this improvement in average star ratings was mirrored by an improvement in Net Promoter Scores...." Case Study Williams-Sonoma |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...They also take lessons from negative feedback to self-correct, even before coaching happens...." Case Study Harry’s |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stefanie Wimp Quality Assurance Team Lead SmartPak |
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
Omar Recendiz Senior Manager, Global Member Services Training & Communications TechStyle |
Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. |
|
Craig Barnes SVP of Customer Care Williams-Sonoma |
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study RevZillaRead More |
|
Case Study Harry’sRead More |
|
Case Study KijijiRead More |
Popular Business Setting
for Stella Connect Platform
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency
Stella Connect Platform Alternatives
Peer and Expert Opinion on Features
for Stella Connect Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Stella Connect Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Stella Connect Platform
Overall Risk Meter
Top Failure Risks for Stella Connect Platform
Vendor Profile Details
Company Name
Stella Connect
Company Website
https://stellaconnect.com/HQ Location
Suite 1010, New York, NY 10004, US
Employees
51-100
Social
Financials
Series B
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