Stella Connect Platform Overview
Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.
It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.
Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Use customer feedback and customer-directed rewards to motivate and engage the front-line team...." Case Study Jet.com |
| Measuring CSAT |
4.77/5 ★ |
|
| measuring net promoter score |
4.35/5 ★ |
|
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services |
| engaging and following up |
4.94/5 ★ |
|
| Coaching |
4.85/5 ★ |
"...With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching...." Testimonial by Nick Martin, Head of Customer Experience, Harry’s |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.88/5 ★ |
"...Use customer feedback and customer-directed rewards to motivate and engage the front-line team...." Case Study Jet.com |
|
| Measuring CSAT |
4.88/5 ★ |
| measuring net promoter score |
4.88/5 ★ |
| Engaging Conversational Surveys |
4.94/5 ★ |
"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services |
|
| engaging and following up |
4.94/5 ★ |
| Coaching |
4.85/5 ★ |
"...With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching...." Testimonial by Nick Martin, Head of Customer Experience, Harry’s |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones |
|
Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Greg German Customer Service Center Manager Swanson |
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
Graham Jones Help Desk and Operations Manager Kijiji |
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones |
|
Marta Rub Executive Vice President and Co-Founder ECE Call Centers |
Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Jet.comRead More |
|
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Case Study YextRead More |
|
Case Study BirchboxRead More |
Popular Business Setting
for Stella Connect Platform
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency
Stella Connect Platform Alternatives
Peer and Expert Opinion on Features
for Stella Connect Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (55) |
| Rewards | Read Reviews (46) |
| Personalization | Read Reviews (29) |
| Embedded survey forms | Read Reviews (15) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Stella Connect Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (217) |
| Chat Support | Read Reviews (21) |
| Phone Support | Read Reviews (18) |
| Email Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Software Failure Risk Guidance
?for Stella Connect Platform
Overall Risk Meter
Top Failure Risks for Stella Connect Platform
Vendor Profile Details
Company Name
Stella Connect
Company Website
https://stellaconnect.com/HQ Location
Suite 1010, New York, NY 10004, US
Employees
51-100
Social
Financials
Series B
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