Stella Connect Platform Overview

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.

Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Micah began measuring CSAT by doing 100 outbound calls to fans who had contacted ESPN in the previous 30 days...." Case Study ESPN
Measuring CSAT

4.77/5

Read Reviews (34)

"...Any company who is serious about their CSAT scores (affecting NPS in the long run) should consider this...."
measuring net promoter score

4.35/5

Read Reviews (4)

"...This leads to real-time collaboration and microcoaching that enhances workflow management, creates efficiencies, and ultimately results in a happier workforce and increased Net Promoter Score...."
Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Birchbox CX leaders triage all negative feedback to decide whether it is appropriate to follow-up directly with the customer...." Case Study Birchbox
engaging and following up

4.94/5

Read Reviews (72)

"...Stella Connect headquartered in New York offers a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking...."
Coaching

4.85/5

Read Reviews (87)

"...Empower agents with real-time performance insights, in-the-moment coaching, and recognition to drive customer happiness and business success. ..." Measure Customer Service Success
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Micah began measuring CSAT by doing 100 outbound calls to fans who had contacted ESPN in the previous 30 days...." Case Study ESPN
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Birchbox CX leaders triage all negative feedback to decide whether it is appropriate to follow-up directly with the customer...." Case Study Birchbox
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...Empower agents with real-time performance insights, in-the-moment coaching, and recognition to drive customer happiness and business success. ..." Measure Customer Service Success

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Greg German

Customer Service Center Manager

Swanson

We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates.

Testimonial By Greg German

Omar Recendiz

Senior Manager, Global Member Services Training & Communications

TechStyle

Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before.

Testimonial By Omar Recendiz

Jack Lorentzen

Customer Experience Lead

Brooklinen

Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe.

Testimonial By Jack Lorentzen
CUSTOMERS TESTIMONIALS

Greg German

Customer Service Center Manager

Swanson

We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates.

Testimonial By Greg German

Omar Recendiz

Senior Manager, Global Member Services Training & Communications

TechStyle

Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility into agent performance as we get with Stella Conn...ect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before.

Testimonial By Omar Recendiz

Jack Lorentzen

Customer Experience Lead

Brooklinen

Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe.

Testimonial By Jack Lorentzen

Case Studies

COMPANY CASE STUDIES
Case Study Harry’s

How the Harry’s Customer Service Team Puts Its Best Face Forward

Read More
Case Study Kijiji

How Kijiji Uses Stella Connect to Streamline and Supercharge Its Contact Center QA Program

Read More
Case Study Brooklinen

Brooklinen’s Winning Formula for Hands-on Customer Service Training

Read More

Based on peer insights

Cuspera recommends Stella Connect Platform for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Coaching
Features Gamification, Rewards, Personalization
Business Priorities Improve Customer Satisfaction, Improve Efficiency, Acquire Customers
Industries Retail, Consumer Services, Events Services

Popular Business Setting

for Stella Connect Platform

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Stella Connect Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Stella Connect Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Stella Connect Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Stella Connect Platform

Vendor Profile Details

Company Name

Stella Connect

Company Website

https://stellaconnect.com/

HQ Location

Suite 1010, New York, NY 10004, US

Employees

51-100

Social

Financials

Series B