Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.
Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has tran...slated into higher levels of engagement, improved service delivery and a 25% improvement in attrition rates." - Greg German
Peer review evidence (same sources as the product rating summary)
"...Customer service management solution that helps CX teams to manage customer feedback, gain visibility across all workflows, and more...." Peer review from StellaService
"...Make it right - we can follow up with the customers who are unhappy with the service and correct what we can...." Peer review by Mark R, Account Manager
"...Efficient coaching sessions - agents are able to "self-coach" since they see the feedback right away...." Peer review by Mark R, Account Manager
Medallia Agent Connect, SmileBack, Simplesat, Thematic, Feedier, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Medallia Agent Connect Customer wins, Customer success stories, Case studies
What solutions does Medallia Agent Connect provide for Collecting Feedback?
How efficiently Does Medallia Agent Connect manage your Engaging Conversational Surveys?
How efficiently Does Medallia Agent Connect manage your Coaching?
What Are the key features of Medallia Agent Connect for Performance Management?
What solutions does Medallia Agent Connect provide for Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Greg German Customer Service Center Manager Swanson |
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
|
Jack Lorentzen Customer Experience Lead Brooklinen |
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
Graham Jones Help Desk and Operations Manager Kijiji |
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones |
Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire
Walmart Mexico - Retail - Very Large
Zurich Insurance - Insurance - Very Large
3M - Manufacturing - Very Large
CommScope - Telecommunications - Very Large
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys
Medallia Agent Connect Competitors
Medallia Agent Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Medallia Agent Connect Integrations
Medallia Agent Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Medallia Inc News
Medallia to be Acquired by Thoma Bravo for $6.4 Billion
Medallia is set to be acquired by Thoma Bravo in a deal valued at $6.4 billion. This acquisition highlights Thoma Bravo's strategic investment in Medallia's customer experience management solutions.
Thoma Bravo's $5.1B Medallia wipeout deepens software, private credit ...
Thoma Bravo is set to hand over Medallia, a customer experience software firm, to its lenders, erasing $5.1 billion in equity. This restructuring highlights stress in the private credit and software sectors. Medallia's debt, held by creditors like Blackstone and KKR, has been significantly marked down. The move reflects broader challenges in software investments, despite Thoma Bravo CEO's optimism about niche SaaS opportunities.
Thoma Bravo handover Medallia to its creditors - Liquid Lounge
Thoma Bravo is negotiating to transfer control of Medallia to creditors due to financial difficulties and a heavy debt burden, potentially eliminating $5.1 billion in investor equity.
Exclusive-Thoma Bravo nears agreement to turn software firm Medallia ...
Thoma Bravo is close to transferring Medallia to its creditors, concluding restructuring talks. This move will eliminate $5.1 billion in equity for Thoma Bravo, who acquired Medallia for $6.4 billion in 2021. Medallia faces challenges with $3 billion in debt and declining valuations amid AI concerns. The firm's new leadership is working on a turnaround plan.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
