About Stella Connect Platform

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.

Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.

Cuspera Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Stella Connect Platform solves your Feedback Management needs.

Business Priorities

Improve Efficiency and Improve Customer Satisfaction are the most popular business priorities peers achieved using Stella Connect Platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Coaching , Engaging Conversational Surveys , as the business use cases that they have been most satisfied while using Stella Connect Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.87/5

Read Reviews (62)

"...Customer service management solution that helps CX teams to manage customer feedback, gain visibility across all workflows, and more...." Peer review from StellaService
Measuring CSAT

4.87/5

Read Reviews (7)

measuring net promoter score

4.87/5

Read Reviews (2)

Coaching

4.81/5

Read Reviews (38)

"...Efficient coaching sessions - agents are able to "self-coach" since they see the feedback right away...." Peer review by Mark R, Account Manager
Engaging Conversational Surveys

4.89/5

Read Reviews (25)

"...Personal recognition of employees so that we can follow up with our customers who are unhappy and fix the problems or issues being faced...." Peer review by User
engaging and following up

4.89/5

Read Reviews (23)

PEER EXPERIENCES
Collecting Feedback

4.87/5

Read Reviews (62)

"...Customer service management solution that helps CX teams to manage customer feedback, gain visibility across all workflows, and more...." Peer review from StellaService
Measuring CSAT

4.87/5

Read Reviews (7)

measuring net promoter score

4.87/5

Read Reviews (2)

Coaching

4.81/5

Read Reviews (38)

"...Efficient coaching sessions - agents are able to "self-coach" since they see the feedback right away...." Peer review by Mark R, Account Manager
Engaging Conversational Surveys

4.89/5

Read Reviews (25)

"...Personal recognition of employees so that we can follow up with our customers who are unhappy and fix the problems or issues being faced...." Peer review by User
engaging and following up

4.89/5

Read Reviews (23)

13+ more Business Use Cases

Our AI advisor, Wyz, harnessed 421 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Feedback Management needs.

Popular Business Setting

for Stella Connect Platform

Top Industries

  • Retail
  • Computer Software
  • Internet

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Peers used Stella Connect Platform to Improve efficiency and Improve customer satisfaction

Peer and Expert Opinion on Features

for Stella Connect Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.35/5

Read Reviews (31)
Rewards

4.25/5

Read Reviews (28)
Personalization

4.34/5

Read Reviews (10)
Embedded survey forms

1.64/5

Read Reviews (9)
Ticketing

2.92/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Gamification

4.35/5

Read Reviews (31)
Rewards

4.25/5

Read Reviews (28)
Personalization

4.34/5

Read Reviews (10)
Embedded survey forms

1.64/5

Read Reviews (9)
Ticketing

2.92/5

Read Reviews (6)

IT and Other Capabilities

for Stella Connect Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.69/5

Read Reviews (3)
Data Import

3.56/5

Read Reviews (12)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.69/5

Read Reviews (3)
Data Import

3.56/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (52)
Chat Support

3.93/5

Read Reviews (3)
Email Support

3.69/5

Read Reviews (3)
Phone Support

3.58/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (52)
Chat Support

3.93/5

Read Reviews (3)
Email Support

3.69/5

Read Reviews (3)
Phone Support

3.58/5

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.22/5

Read Reviews (16)
Custom Reports

3.33/5

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.22/5

Read Reviews (16)
Custom Reports

3.33/5

Read Reviews (17)

Failure Risk Guidance Security Report

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for Stella Connect Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Stella Connect Platform

Vendor Profile Details

Company Name

Stella Connect

Company Website

https://stellaconnect.com/

HQ Location

Suite 1010, New York, NY 10004, US

Employees

51-100

Social

Financials

Series B