Stella Connect Platform Overview

Stella Connect is a customer feedback and quality management platform that helps to harness agent-level customer feedback and deliver high impact coaching and QA programs. Stella Connect helps customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. It helps to improve efficiency, build brand awareness and improve consistency.

It provides agents real-time visibility into their performance to keep them motivated and engaged. It also empowers team leaders to effectively motivate, and coach agents virtually, seamlessly tie customer feedback and QA, close the loop and make things right, better performance-oriented 1:1 meetings anywhere and so on.

Some of its features include optimizing agent performance with real-time customer feedback, engage and reward top performers, build awareness and drive sales, coach agents in the moment from anywhere, streamline the QA process and make it actionable, launch QA reviews in real-time and many more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Stella Connect Platform solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities peers achieved using Stella Connect Platform.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Coaching , as the business use cases that they have been most satisfied while using Stella Connect Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Use customer feedback and customer-directed rewards to motivate and engage the front-line team...." Case Study Jet.com
Measuring CSAT

4.77/5

Read Reviews (34)

measuring net promoter score

4.35/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching...." Testimonial by Nick Martin, Head of Customer Experience, Harry’s
PEER EXPERIENCES
Collecting Feedback

4.88/5

Read Reviews (136)

"...Use customer feedback and customer-directed rewards to motivate and engage the front-line team...." Case Study Jet.com
Measuring CSAT

4.88/5

Read Reviews (34)

measuring net promoter score

4.88/5

Read Reviews (4)

Engaging Conversational Surveys

4.94/5

Read Reviews (89)

"...Drive engagement, Performance improvement, QA and training...." Peer review by Aryan R, System Engineer, Information Technology and Services
engaging and following up

4.94/5

Read Reviews (72)

Coaching

4.85/5

Read Reviews (87)

"...With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching...." Testimonial by Nick Martin, Head of Customer Experience, Harry’s

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1194 insights from peers and experts to help you assess how these Stella Connect Platform use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Greg German

Customer Service Center Manager

Swanson

We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates.

Testimonial By Greg German

Graham Jones

Help Desk and Operations Manager

Kijiji

With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub
CUSTOMERS TESTIMONIALS

Greg German

Customer Service Center Manager

Swanson

We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates.

Testimonial By Greg German

Graham Jones

Help Desk and Operations Manager

Kijiji

With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub

Case Studies

COMPANY CASE STUDIES
Case Study Jet.com

How Jet.com Optimizes Service Performance and Motivates Front-Line Staffers

Read More
Case Study Yext

Yext Improves Service Performance and Client Satisfaction with Stella Connect

Read More
Case Study Birchbox

Birchbox Drives Customer Satisfaction With Stella Connect Service Recovery

Read More

Based on peer insights

Cuspera recommends Stella Connect Platform for

Use Cases Collecting Feedback , Engaging Conversational Surveys , Coaching
Features Gamification, Rewards, Personalization
Business Priorities Improve Customer Satisfaction, Improve Efficiency, Acquire Customers
Industries Retail, Consumer Services, Events Services

Popular Business Setting

for Stella Connect Platform

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Peers used Stella Connect Platform to Improve customer satisfaction and Improve efficiency

Peer and Expert Opinion on Features

for Stella Connect Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Gamification

4.48/5

Read Reviews (55)
Rewards

4.44/5

Read Reviews (46)
Personalization

4.37/5

Read Reviews (29)
Embedded survey forms

2.69/5

Read Reviews (15)
Ticketing

4.06/5

Read Reviews (14)

IT and Other Capabilities

for Stella Connect Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.38/5

Read Reviews (24)
Data Import

4.26/5

Read Reviews (44)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.47/5

Read Reviews (217)
Chat Support

4.44/5

Read Reviews (21)
Phone Support

4.37/5

Read Reviews (18)
Email Support

4.24/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Stella Connect Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Stella Connect Platform

Vendor Profile Details

Company Name

Stella Connect

Company Website

https://stellaconnect.com/

HQ Location

Suite 1010, New York, NY 10004, US

Employees

51-100

Social

Financials

Series B