SoGoSurvey Overview

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using SoGoSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...After implementation, First Credit Union rapidly moved from a small feedback pool to surveys that reached all of their members using a multi-phase approach to better understand member need and jump start building relationships...." Case Study First Credit Union
measuring customer satisfaction

4.91/5

Read Reviews (22)

measuring net promoter score

4.76/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...Administrators found it easy to customize the appearance and layout and create surveys that were engaging and informative...." Case Study Bay Village Schools
engaging and following up

4.78/5

Read Reviews (94)

Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education
PEER EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...After implementation, First Credit Union rapidly moved from a small feedback pool to surveys that reached all of their members using a multi-phase approach to better understand member need and jump start building relationships...." Case Study First Credit Union
measuring customer satisfaction

4.99/5

Read Reviews (22)

measuring net promoter score

4.99/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...Administrators found it easy to customize the appearance and layout and create surveys that were engaging and informative...." Case Study Bay Village Schools
engaging and following up

4.79/5

Read Reviews (94)

Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Melissa Love

Founder

Everybody Up

After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use.

Testimonial By Melissa Love

Renee Graphia Joyal

VP Research

Huey and Angelina Wilson Foundation

SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal

Katherine Idle

Director of eCommerce and Direct-to-Consumer Strategies

Entercom Communications Corporation

We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle
CUSTOMERS TESTIMONIALS

Melissa Love

Founder

Everybody Up

After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use.

Testimonial By Melissa Love

Renee Graphia Joyal

VP Research

Huey and Angelina Wilson Foundation

SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal

Katherine Idle

Director of eCommerce and Direct-to-Consumer Strategies

Entercom Communications Corporation

We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle

Case Studies

COMPANY CASE STUDIES
Case Study Embassy Suites by Hilton

Empowering Employees Builds Brand

Read More
Case Study T3 Expo

Flexibility and Quick Insights Enable Pivot

Read More
Case Study HealthShare Credit Union

Measuring Member Satisfaction Builds Retention

Read More

Popular Business Setting

for SoGoSurvey

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SoGoSurvey to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for SoGoSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)

IT and Other Capabilities

for SoGoSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)

Software Failure Risk Guidance

?

for SoGoSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SoGoSurvey

Vendor Profile Details

Company Name

sogosurvey

Company Website

https://www.sogosurvey.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

Private