About SoGoSurvey
SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.
SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.
Cuspera Reviews
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well SoGoSurvey solves your Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.
Use Cases
Peers recommend Customer Feedback Management , Social Media Management , Engagement Management , as the business use cases that they have been most satisfied while using SoGoSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...This is the most trusted software in order to conduct online surveys and feedback management...." Peer review by Elena M, Business Development Manager, Retail |
| measuring customer satisfaction |
4.99/5 ★ |
|
| measuring net promoter score |
4.99/5 ★ |
|
| Social Media Management with Social Media |
4.58/5 ★ |
"...Reports and Analytics module allowed Ulysses Learning s consultants the power and flexibility to complete every request. ..." Case Study Ulysses Learning |
| social media analytics |
4.58/5 ★ |
|
| engaging on social media |
4.58/5 ★ |
|
| scheduling post to social media |
4.58/5 ★ |
|
| managing social media account |
4.58/5 ★ |
|
| Engagement Management |
4.79/5 ★ |
"...I appreciate the ability to add images and multimedia options in order to engage survey takers...." Peer review by Milo Smith, Sr. Director of Publications & Media Relations, University of North Dakota Alumni Association & Foundation |
| engaging and following up |
4.79/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...This is the most trusted software in order to conduct online surveys and feedback management...." Peer review by Elena M, Business Development Manager, Retail |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Social Media Management with Social Media |
4.58/5 ★ |
"...Reports and Analytics module allowed Ulysses Learning s consultants the power and flexibility to complete every request. ..." Case Study Ulysses Learning |
|
| social media analytics |
4.58/5 ★ |
| engaging on social media |
4.58/5 ★ |
| scheduling post to social media |
4.58/5 ★ |
| managing social media account |
4.58/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...I appreciate the ability to add images and multimedia options in order to engage survey takers...." Peer review by Milo Smith, Sr. Director of Publications & Media Relations, University of North Dakota Alumni Association & Foundation |
|
| engaging and following up |
4.79/5 ★ |
47+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5784 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
|
My job requires building consensus among several hundred shareholders. SoGo enables me to quickly and easily develop actionable insights and make data-driven decisions. Testimonial By Brian Colluci |
|
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Karen Derby Director of Communications Bay Village Schools, Ohio |
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
|
Brian Colluci CMO Kilpatrick, Townsend & Stockton LLP |
My job requires building consensus among several hundred shareholders. SoGo enables me to quickly and easily develop actionable insights and make data-driven decisions. Testimonial By Brian Colluci |
|
Amber Childress Student Colorado State University |
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AUCHRead More |
|
Case Study T3 ExpoRead More |
|
Case Study First Credit UnionRead More |
Popular Business Setting
for SoGoSurvey
Top Industries
- Education
- Non-Profit Organization Management
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SoGoSurvey to Enhance customer relationships and Acquire customers
SoGoSurvey Alternatives
Peer and Expert Opinion on Features
for SoGoSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1887) |
| Templates | Read Reviews (84) |
| Dashboard | Read Reviews (74) |
| Personalization | Read Reviews (67) |
| Gamification | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1887) |
| Templates | Read Reviews (84) |
| Dashboard | Read Reviews (74) |
| Personalization | Read Reviews (67) |
| Gamification | Read Reviews (15) |
IT and Other Capabilities
for SoGoSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (342) |
| Data Import | Read Reviews (558) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (342) |
| Data Import | Read Reviews (558) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (68) |
| Phone Support | Read Reviews (58) |
| Email Support | Read Reviews (92) |
| 24/7 Support | Read Reviews (677) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (68) |
| Phone Support | Read Reviews (58) |
| Email Support | Read Reviews (92) |
| 24/7 Support | Read Reviews (677) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (236) |
| Custom Reports | Read Reviews (958) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (236) |
| Custom Reports | Read Reviews (958) |
Failure Risk Guidance Security Report
?for SoGoSurvey
Overall Risk Meter
Top Failure Risks for SoGoSurvey
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
Private
