SoGoSurvey Overview
SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.
SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using SoGoSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...After implementation, First Credit Union rapidly moved from a small feedback pool to surveys that reached all of their members using a multi-phase approach to better understand member need and jump start building relationships...." Case Study First Credit Union |
| measuring customer satisfaction |
4.91/5 ★ |
|
| measuring net promoter score |
4.76/5 ★ |
|
| Engagement Management |
4.79/5 ★ |
"...Administrators found it easy to customize the appearance and layout and create surveys that were engaging and informative...." Case Study Bay Village Schools |
| engaging and following up |
4.78/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...After implementation, First Credit Union rapidly moved from a small feedback pool to surveys that reached all of their members using a multi-phase approach to better understand member need and jump start building relationships...." Case Study First Credit Union |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...Administrators found it easy to customize the appearance and layout and create surveys that were engaging and informative...." Case Study Bay Village Schools |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use. |
|
SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal |
|
We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Melissa Love Founder Everybody Up |
After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use. |
|
Renee Graphia Joyal VP Research Huey and Angelina Wilson Foundation |
SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal |
|
Katherine Idle Director of eCommerce and Direct-to-Consumer Strategies Entercom Communications Corporation |
We love the ability to build layers and complexity in our surveys but that’s nothing compared to how we can easily analyze and export results. We’ve also found great response from SoGoSurvey anytime we’ve had an issue or need helped with a particular product. Testimonial By Katherine Idle |
Popular Business Setting
for SoGoSurvey
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SoGoSurvey to Enhance customer relationships and Acquire customers
SoGoSurvey Alternatives
Peer and Expert Opinion on Features
for SoGoSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for SoGoSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Software Failure Risk Guidance
?for SoGoSurvey
Overall Risk Meter
Top Failure Risks for SoGoSurvey
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
Private
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