Sogolytics Overview
This is a summary of the comprehensive capabilities and benefits of Sogolytics based on over 5410 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sogolytics, Alchemer Enterprise Feedback Management Platform, Qualtrics CoreXM, SmartSurvey, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sogolytics is right for your needs? Our Cuspera AI engine can evaluate how Sogolytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sogolytics supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Helpdesk Management
- Social Media Management
- Communication Management
Sogolytics can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Brand Engagement, Launch New Products, Build Brand Awareness, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, Sogolytics's capabilities include Feedback Surveys, Templates, Personalization, etc.
Sogolytics was founded in 2013. Education Vertical is its biggest customer base.
Reviews
"SoGo survey tool is far superior and easy to use than any other available. Our respondents told us it looked good and was easy to use. The reporting available was also fantastic. We were able to quickly put together reporting that gave us the inform...ation we and our industries needed. Without doubt the best survey product on the market! Thanks SoGoSurvey team! " - Suzanne Beck
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sogolytics.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Sogolytics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...I used SoGo Survey to collect feedback for my collge projects...." Peer review by Weronika K., Student, Mechanical or Industrial Engineering |
| measuring customer satisfaction |
4.91/5 ★ |
"...We were measuring our Customer satisfaction and the overall experience level of our customers while using the product....." Peer review by Loretta M, Customer Success Manager, Internet |
| measuring net promoter score |
4.76/5 ★ |
"...With SoGoSurvey's CX platform, you'll leverage touchpoints to measure customer metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) and turn insights into actions...." Peer review |
| Engagement Management |
4.79/5 ★ |
"...Hosted by Haris Azmi Chief Revenue Officer Natasha Safronova Director of Product Marketing Teacher evaluation to promote learning, well-being, and engagement...." On-Demand Webinars |
| engaging and following up |
4.78/5 ★ |
"...I can see if they received the survey, read it, when they completed it, or what they did with it, so I know how to follow up with them...." Testimonial by Chrissy Morse, Real Estate Administrator, World Vision |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...I used SoGo Survey to collect feedback for my collge projects...." Peer review by Weronika K., Student, Mechanical or Industrial Engineering |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...Hosted by Haris Azmi Chief Revenue Officer Natasha Safronova Director of Product Marketing Teacher evaluation to promote learning, well-being, and engagement...." On-Demand Webinars |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...It's very cost friendly and their customer support is incredibly helpful...." Peer review by Verified Reviewer, Education |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these Sogolytics use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SoGo survey tool is far superior and easy to use than any other available. Our respondents told us it looked good and was easy to use. The reporting available was also fantastic. We were able to quickly put together reporting that gave us the information we and our industries needed. Without doubt ...the best survey product on the market! Thanks SoGoSurvey team! |
|
SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal |
|
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Suzanne Beck Director and Senior Consultant Blue Sky Recruitment |
SoGo survey tool is far superior and easy to use than any other available. Our respondents told us it looked good and was easy to use. The reporting available was also fantastic. We were able to quickly put together reporting that gave us the information we and our industries needed. Without doubt ...the best survey product on the market! Thanks SoGoSurvey team! |
|
Renee Graphia Joyal VP Research Huey and Angelina Wilson Foundation |
SoGoSurvey has been one of the best online survey tools I have used! It is easy and intuitive to use, giving you many customizable options! Thanks SoGoSurvey for making the online survey experience a breeze! Testimonial By Renee Graphia Joyal |
|
Christian Tesch Business Analyst Hellmann Worldwide Logistics |
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Developing PotentialRead More |
|
Case Study First Credit UnionRead More |
|
Case Study Sims LimitedRead More |
Frequently Asked Questions(FAQ)
for Sogolytics
What is Sogolytics?
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Sogolytics to Enhance customer relationships and Acquire customers
Sogolytics Alternatives
Peer and Expert Opinion on Features
for Sogolytics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for Sogolytics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
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