SoGoSurvey Overview
SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.
SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Social Media Management , as the business use cases that they have been most satisfied while using SoGoSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...Easily manage multiple surveys at once from dashboard...." Peer review by Jessica J., Adjunct Professor , Education |
| measuring customer satisfaction |
4.91/5 ★ |
|
| measuring net promoter score |
4.76/5 ★ |
|
| Engagement Management |
4.79/5 ★ |
"...I use this survey to track who has submitted results and those that have not, I am able to followup...." Peer review by Shannan Brennan |
| engaging and following up |
4.78/5 ★ |
|
| Social Media Management with Social Media |
4.58/5 ★ |
"...SoGoSurvey enables you to embed surveys on websites, sharing them on social sites, and send them to respondents via email or SMS...." Peer review from Featured Customers |
| social media analytics |
4.76/5 ★ |
|
| engaging on social media |
3.20/5 ★ |
|
| scheduling post to social media |
4.34/5 ★ |
|
| managing social media account |
3.88/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...Easily manage multiple surveys at once from dashboard...." Peer review by Jessica J., Adjunct Professor , Education |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...I use this survey to track who has submitted results and those that have not, I am able to followup...." Peer review by Shannan Brennan |
|
| engaging and following up |
4.79/5 ★ |
| Social Media Management with Social Media |
4.58/5 ★ |
"...SoGoSurvey enables you to embed surveys on websites, sharing them on social sites, and send them to respondents via email or SMS...." Peer review from Featured Customers |
|
| social media analytics |
4.58/5 ★ |
| engaging on social media |
4.58/5 ★ |
| scheduling post to social media |
4.58/5 ★ |
| managing social media account |
4.58/5 ★ |
49+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5858 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
|
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
|
Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Christian Tesch Business Analyst Hellmann Worldwide Logistics |
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
|
Amber Childress Student Colorado State University |
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
|
Marisa Geisler MG Operations Manager Hamline University |
Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs. |
Popular Business Setting
for SoGoSurvey
Top Industries
- Education
- Financial Services
- Management Consulting
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SoGoSurvey to Enhance customer relationships and Acquire customers
SoGoSurvey Alternatives
Peer and Expert Opinion on Features
for SoGoSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1889) |
| Templates | Read Reviews (87) |
| Dashboard | Read Reviews (75) |
| Personalization | Read Reviews (69) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1889) |
| Templates | Read Reviews (87) |
| Dashboard | Read Reviews (75) |
| Personalization | Read Reviews (69) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for SoGoSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (343) |
| Data Import | Read Reviews (563) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (343) |
| Data Import | Read Reviews (563) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (69) |
| Phone Support | Read Reviews (59) |
| Email Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (689) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (69) |
| Phone Support | Read Reviews (59) |
| Email Support | Read Reviews (93) |
| 24/7 Support | Read Reviews (689) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (232) |
| Custom Reports | Read Reviews (969) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (232) |
| Custom Reports | Read Reviews (969) |
Software Failure Risk Guidance
?for SoGoSurvey
Overall Risk Meter
Top Failure Risks for SoGoSurvey
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
Private
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