Sogolytics Overview
Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.
Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data
Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.
Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent cu...stomer service. Any time I’ve encountered an issue, it’s been resolved within a few hours." - Jennifer Turner
Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Sogolytics Use Cases
What Are the key features of Sogolytics for Customer Feedback Management?
What benefits does Sogolytics offer for Engagement Management?
What benefits does Sogolytics offer for Helpdesk Management?
How does Sogolytics facilitate Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours. |
|
Found the so go surveys platform work very well for my dissertation research. They are powerful, readily customizable and intersected well with SPSS. Everything about my survey looked professional. I enjoyed tracking responses to my survey. because everything happens immediately, I could tell what ...approaches were working best to encourage survey enrolment. |
|
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jennifer Turner Web Content Editor Washington Metropolitan Area Transit Authority |
Ease of running reports and downloading the results. In addition, the level of detail available in the reporting helps us get to know more about our customers’ technology preferences. The ease with which we can combine or clone surveys. Excellent customer service. Any time I’ve encountered an issue..., it’s been resolved within a few hours. |
|
Paul Horn Grad Student/Consultant Bootstrap Consulting |
Found the so go surveys platform work very well for my dissertation research. They are powerful, readily customizable and intersected well with SPSS. Everything about my survey looked professional. I enjoyed tracking responses to my survey. because everything happens immediately, I could tell what ...approaches were working best to encourage survey enrolment. |
|
Karen Derby Director of Communications Bay Village Schools, Ohio |
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
Case Studies
CASE STUDY Virginia Physicians for Women
CASE STUDY Archbright
CASE STUDY Archbright
CASE STUDY Archbright
CASE STUDY T3 Expo
Video
Welcome to Sogolytics!
Frequently Asked Questions(FAQ)
for Sogolytics
What is Sogolytics?
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Peers used Sogolytics for customer feedback management and engagement management
Sogolytics Competitors
Sogolytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Sogolytics Integrations
Sogolytics integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Sogolytics News
Employee Feedback for Franchisee Owners
Sogolytics' SogoEX platform aids franchise owners in collecting and analyzing employee feedback through customizable surveys. The platform offers pre-built templates for pulse, onboarding, and exit surveys, tailored to franchise dynamics. Key features include centralized dashboards, automated reporting, AI text analytics, and access-controlled data sharing, enabling franchisees to enhance employee engagement and brand consistency across locations.
Sogolytics Profile
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
How can Sogolytics enhance your Social Media Management process?