SoGoSurvey Overview

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Social Media Management , as the business use cases that they have been most satisfied while using SoGoSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (142)

"...Easily manage multiple surveys at once from dashboard...." Peer review by Jessica J., Adjunct Professor , Education
measuring customer satisfaction

4.91/5

Read Reviews (22)

measuring net promoter score

4.76/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...I use this survey to track who has submitted results and those that have not, I am able to followup...." Peer review by Shannan Brennan
engaging and following up

4.78/5

Read Reviews (94)

Social Media Management with Social Media

4.58/5

Read Reviews (105)

"...SoGoSurvey enables you to embed surveys on websites, sharing them on social sites, and send them to respondents via email or SMS...." Peer review from Featured Customers
social media analytics

4.76/5

Read Reviews (83)

engaging on social media

3.20/5

Read Reviews (13)

scheduling post to social media

4.34/5

Read Reviews (3)

managing social media account

3.88/5

Read Reviews (2)

PEER EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (142)

"...Easily manage multiple surveys at once from dashboard...." Peer review by Jessica J., Adjunct Professor , Education
measuring customer satisfaction

4.99/5

Read Reviews (22)

measuring net promoter score

4.99/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...I use this survey to track who has submitted results and those that have not, I am able to followup...." Peer review by Shannan Brennan
engaging and following up

4.79/5

Read Reviews (94)

Social Media Management with Social Media

4.58/5

Read Reviews (105)

"...SoGoSurvey enables you to embed surveys on websites, sharing them on social sites, and send them to respondents via email or SMS...." Peer review from Featured Customers
social media analytics

4.58/5

Read Reviews (83)

engaging on social media

4.58/5

Read Reviews (13)

scheduling post to social media

4.58/5

Read Reviews (3)

managing social media account

4.58/5

Read Reviews (2)

49+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5858 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Christian Tesch

Business Analyst

Hellmann Worldwide Logistics

User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress

Marisa Geisler

MG Operations Manager

Hamline University

Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs.

Testimonial By Marisa Geisler
CUSTOMERS TESTIMONIALS

Christian Tesch

Business Analyst

Hellmann Worldwide Logistics

User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress

Marisa Geisler

MG Operations Manager

Hamline University

Ability for respondents to print out their responses once they’re finished, “Switch Invitations” feature that allows changes to be made even after a survey is live, ability to save and then return later to finish longer surveys. We were drawn to SoGoSurvey because it offers some very important and ...user-friendly features that meet our needs.

Testimonial By Marisa Geisler

Case Studies

COMPANY CASE STUDIES
Case Study AUCH

Improved Analytics Boost Patient Satisfaction

Read More
Case Study The University of Newcastle Australia (UON)

Simple Solution Powers Complex Study

Read More
Case Study First Credit Union

Fresh Approach to Feedback Earns Improved Member Loyalty

Read More

Popular Business Setting

for SoGoSurvey

Top Industries

  • Education
  • Financial Services
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SoGoSurvey to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for SoGoSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.26/5

Read Reviews (1889)
Templates

4.33/5

Read Reviews (87)
Dashboard

4.73/5

Read Reviews (75)
Personalization

4.49/5

Read Reviews (69)
Ticketing

4.51/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.26/5

Read Reviews (1889)
Templates

4.33/5

Read Reviews (87)
Dashboard

4.73/5

Read Reviews (75)
Personalization

4.49/5

Read Reviews (69)
Ticketing

4.51/5

Read Reviews (13)

IT and Other Capabilities

for SoGoSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5

Read Reviews (343)
Data Import

4.28/5

Read Reviews (563)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5

Read Reviews (343)
Data Import

4.28/5

Read Reviews (563)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5

Read Reviews (69)
Phone Support

4.62/5

Read Reviews (59)
Email Support

4.55/5

Read Reviews (93)
24/7 Support

4.35/5

Read Reviews (689)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5

Read Reviews (69)
Phone Support

4.62/5

Read Reviews (59)
Email Support

4.55/5

Read Reviews (93)
24/7 Support

4.35/5

Read Reviews (689)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.71/5

Read Reviews (232)
Custom Reports

4.34/5

Read Reviews (969)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.71/5

Read Reviews (232)
Custom Reports

4.34/5

Read Reviews (969)

Software Failure Risk Guidance

?

for SoGoSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SoGoSurvey

Vendor Profile Details

Company Name

sogosurvey

Company Website

https://www.sogosurvey.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

Private