Sogolytics Overview
Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.
Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data
Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.
Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support." - Renee Morgan
Peer review evidence (same sources as the product rating summary)
"...SoGo is an amazing survey management tool that helped me a lot creating my surveys...." Peer review by Reza M., PhD student, Information Technology and Services
"...Rapid follow up Set priorities and follow up when it matters most...." SoGoSurvey: The Complete Customer Service Management Solution
"...In addition, we have included surveys for members opening new accounts, members calling our phone center, members applying for loans in person and through our digital channels, etc., according to Jaime...." Case Study First Credit Union
Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Sogolytics Customer wins, Customer success stories, Case studies
What Are the key features of Sogolytics for Customer Feedback Management?
Why is Sogolytics the best choice for Engagement Management?
What makes Sogolytics ideal for Helpdesk Management?
How can Sogolytics optimize your Communication Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support. Testimonial By Renee Morgan |
|
SoGoSurvey’s product fits my needs perfectly. Reasonably priced, flexible customizations to create any type of survey needed, ease of sending the survey, receiving the results and reminders. Testimonial By John Butorac |
|
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Renee Morgan Executive Assistant Innovara |
My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support. Testimonial By Renee Morgan |
|
John Butorac Consultant Cargill |
SoGoSurvey’s product fits my needs perfectly. Reasonably priced, flexible customizations to create any type of survey needed, ease of sending the survey, receiving the results and reminders. Testimonial By John Butorac |
|
Karen Derby Director of Communications Bay Village Schools, Ohio |
We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby |
Virginia Physicians for Women - Healthcare - Medium
T3 Expo - Events Services - Medium
Welcome to Sogolytics!
Frequently Asked Questions (FAQ)
What buyers ask before choosing Sogolytics
What is Sogolytics?
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Peers used Sogolytics for customer feedback management and engagement management
Sogolytics Competitors
Sogolytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Sogolytics Integrations
Sogolytics integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Sogolytics News
New SogoSurvey Pricing Plans: All Features For All Users
SogoSurvey has revamped its pricing plans, offering all features across Free Pro, Pro, and Pro Max packages, differentiating only by usage limits. This change allows users to access advanced survey tools like AI Survey Builder, multilingual support, and real-time reporting without upgrading plans. The update aims to simplify user experience and enhance survey capabilities.
Sogolytics Sprint Release 32.5 Highlights
Sogolytics has launched Sprint Release 32.5, featuring a rebranding of the Engage platform to Sogolytics, a new left panel for easier navigation, and expanded language support with five new languages. The update also includes performance improvements, enhanced usability, and updates to survey distribution methods for a more secure experience.
Employee Feedback for Franchisee Owners
Sogolytics' SogoEX platform aids franchise owners in collecting and analyzing employee feedback through customizable surveys. The platform offers pre-built templates for pulse, onboarding, and exit surveys, tailored to franchise dynamics. Key features include centralized dashboards, automated reporting, AI text analytics, and access-controlled data sharing, enabling franchisees to enhance employee engagement and brand consistency across locations.
Sogolytics Profile
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
How does Sogolytics address your Social Media Management Challenges?