About SoGoSurvey

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well SoGoSurvey solves your Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Social Media Management , Engagement Management , as the business use cases that they have been most satisfied while using SoGoSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (136)

"...This is the most trusted software in order to conduct online surveys and feedback management...." Peer review by Elena M, Business Development Manager, Retail
measuring customer satisfaction

4.89/5

Read Reviews (19)

measuring net promoter score

4.76/5

Read Reviews (10)

Social Media Management with Social Media

4.58/5

Read Reviews (105)

"...Reports and Analytics module allowed Ulysses Learning s consultants the power and flexibility to complete every request. ..." Case Study Ulysses Learning
social media analytics

4.76/5

Read Reviews (83)

engaging on social media

3.20/5

Read Reviews (13)

scheduling post to social media

4.34/5

Read Reviews (3)

managing social media account

3.88/5

Read Reviews (2)

Engagement Management

4.79/5

Read Reviews (101)

"...I appreciate the ability to add images and multimedia options in order to engage survey takers...." Peer review by Milo Smith, Sr. Director of Publications & Media Relations, University of North Dakota Alumni Association & Foundation
engaging and following up

4.77/5

Read Reviews (89)

PEER EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (136)

"...This is the most trusted software in order to conduct online surveys and feedback management...." Peer review by Elena M, Business Development Manager, Retail
measuring customer satisfaction

4.99/5

Read Reviews (19)

measuring net promoter score

4.99/5

Read Reviews (10)

Social Media Management with Social Media

4.58/5

Read Reviews (105)

"...Reports and Analytics module allowed Ulysses Learning s consultants the power and flexibility to complete every request. ..." Case Study Ulysses Learning
social media analytics

4.58/5

Read Reviews (83)

engaging on social media

4.58/5

Read Reviews (13)

scheduling post to social media

4.58/5

Read Reviews (3)

managing social media account

4.58/5

Read Reviews (2)

Engagement Management

4.79/5

Read Reviews (101)

"...I appreciate the ability to add images and multimedia options in order to engage survey takers...." Peer review by Milo Smith, Sr. Director of Publications & Media Relations, University of North Dakota Alumni Association & Foundation
engaging and following up

4.79/5

Read Reviews (89)

47+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5784 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Karen Derby

Director of Communications

Bay Village Schools, Ohio

We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby

Brian Colluci

CMO

Kilpatrick, Townsend & Stockton LLP

My job requires building consensus among several hundred shareholders. SoGo enables me to quickly and easily develop actionable insights and make data-driven decisions. Testimonial By Brian Colluci

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress
CUSTOMERS TESTIMONIALS

Karen Derby

Director of Communications

Bay Village Schools, Ohio

We use surveys to listen to the “collective voice” of many groups in our community, but we don’t have emails for everyone. The Survey Access Codes feature allowed us to invite a sample of our residents through postal mail and maintain survey integrity with unique passwords. It worked beautifully! Testimonial By Karen Derby

Brian Colluci

CMO

Kilpatrick, Townsend & Stockton LLP

My job requires building consensus among several hundred shareholders. SoGo enables me to quickly and easily develop actionable insights and make data-driven decisions. Testimonial By Brian Colluci

Amber Childress

Student

Colorado State University

A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress

Case Studies

COMPANY CASE STUDIES
Case Study AUCH

Improved Analytics Boost Patient Satisfaction

Read More
Case Study T3 Expo

Flexibility and Quick Insights Enable Pivot

Read More
Case Study First Credit Union

Fresh Approach to Feedback Earns Improved Member Loyalty

Read More

Popular Business Setting

for SoGoSurvey

Top Industries

  • Education
  • Non-Profit Organization Management
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SoGoSurvey to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for SoGoSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.26/5

Read Reviews (1887)
Templates

4.33/5

Read Reviews (84)
Dashboard

4.74/5

Read Reviews (74)
Personalization

4.49/5

Read Reviews (67)
Gamification

3.28/5

Read Reviews (15)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.26/5

Read Reviews (1887)
Templates

4.33/5

Read Reviews (84)
Dashboard

4.74/5

Read Reviews (74)
Personalization

4.49/5

Read Reviews (67)
Gamification

3.28/5

Read Reviews (15)

IT and Other Capabilities

for SoGoSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5

Read Reviews (342)
Data Import

4.28/5

Read Reviews (558)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5

Read Reviews (342)
Data Import

4.28/5

Read Reviews (558)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5

Read Reviews (68)
Phone Support

4.62/5

Read Reviews (58)
Email Support

4.55/5

Read Reviews (92)
24/7 Support

4.35/5

Read Reviews (677)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.68/5

Read Reviews (68)
Phone Support

4.62/5

Read Reviews (58)
Email Support

4.55/5

Read Reviews (92)
24/7 Support

4.35/5

Read Reviews (677)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.71/5

Read Reviews (236)
Custom Reports

4.34/5

Read Reviews (958)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Analytics

4.71/5

Read Reviews (236)
Custom Reports

4.34/5

Read Reviews (958)

Failure Risk Guidance Security Report

?

for SoGoSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SoGoSurvey

Vendor Profile Details

Company Name

sogosurvey

Company Website

https://www.sogosurvey.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

Private