SoGoSurvey Overview

SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.

SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using SoGoSurvey.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...CX SoGoCX Omnichannel customer feedback collection and management...." SoGoCX: Capture Customer Feedback Across Channels and Build Better Experiences
measuring customer satisfaction

4.91/5

Read Reviews (22)

"...We use this for surveys small and large - Annual Employee Engagement surveys, Customer Satisfaction surveys, Evaluations of events and Employee Recognition peer awards to name a few...."
measuring net promoter score

4.76/5

Read Reviews (10)

"...Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics. ..."
Engagement Management

4.79/5

Read Reviews (108)

"...Immediately the consultants at TIMEOUT were able to create branded and engaging surveys that met the needs of a vast array of clients. ..." Case Study TIMEOUT
engaging and following up

4.78/5

Read Reviews (94)

"...We recently conducted a company wide employee engagement survey and found SoGoSurvey to be extremely powerful and easy to use...."
Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...In addition, we have included surveys for members opening new accounts, members calling our phone center, members applying for loans in person and through our digital channels, etc., according to Jaime...." Case Study First Credit Union
PEER EXPERIENCES
Customer Feedback Management

4.99/5

Read Reviews (143)

"...CX SoGoCX Omnichannel customer feedback collection and management...." SoGoCX: Capture Customer Feedback Across Channels and Build Better Experiences
measuring customer satisfaction

4.99/5

Read Reviews (22)

measuring net promoter score

4.99/5

Read Reviews (10)

Engagement Management

4.79/5

Read Reviews (108)

"...Immediately the consultants at TIMEOUT were able to create branded and engaging surveys that met the needs of a vast array of clients. ..." Case Study TIMEOUT
engaging and following up

4.79/5

Read Reviews (94)

Helpdesk Management with Phone Calls

4.83/5

Read Reviews (62)

"...In addition, we have included surveys for members opening new accounts, members calling our phone center, members applying for loans in person and through our digital channels, etc., according to Jaime...." Case Study First Credit Union

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Christian Tesch

Business Analyst

Hellmann Worldwide Logistics

User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch

Mark Pearl

Founder, MD

The Center for Morton’s Neuroma

We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results.

Testimonial By Mark Pearl

Meredith Padilla

PHD, RN

University of Nevada, Las Vegas

The best thing that SoGoSurvey has that perfectly fit my needs was that – ability to send a link to an online educational intervention right after the research participant has completed a specific part of the survey such as demographic profile and pretest. Furthermore, the ability of SoGoSurvey to ...be able to export all the data from my survey that can be easily be exported and used for data analysis such as SPSS was not an issue.

Testimonial By Meredith Padilla
CUSTOMERS TESTIMONIALS

Christian Tesch

Business Analyst

Hellmann Worldwide Logistics

User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch

Mark Pearl

Founder, MD

The Center for Morton’s Neuroma

We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results.

Testimonial By Mark Pearl

Meredith Padilla

PHD, RN

University of Nevada, Las Vegas

The best thing that SoGoSurvey has that perfectly fit my needs was that – ability to send a link to an online educational intervention right after the research participant has completed a specific part of the survey such as demographic profile and pretest. Furthermore, the ability of SoGoSurvey to ...be able to export all the data from my survey that can be easily be exported and used for data analysis such as SPSS was not an issue.

Testimonial By Meredith Padilla

Case Studies

COMPANY CASE STUDIES
Case Study Sims Limited

Baseline Study Advances Employee Engagement

Read More
Case Study Ulysses Learning

Engaging Clients Enhances Learning

Read More
Case Study Developing Potential

Expanding Capacity Grows Success

Read More

Popular Business Setting

for SoGoSurvey

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used SoGoSurvey to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for SoGoSurvey

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.27/5

Read Reviews (1829)
Templates

4.33/5

Read Reviews (87)
Personalization

4.49/5

Read Reviews (69)
Dashboard

4.83/5

Read Reviews (39)
Ticketing

4.51/5

Read Reviews (13)

IT and Other Capabilities

for SoGoSurvey

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.42/5

Read Reviews (284)
Data Import

4.29/5

Read Reviews (526)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.71/5

Read Reviews (57)
Phone Support

4.64/5

Read Reviews (47)
Email Support

4.58/5

Read Reviews (69)
24/7 Support

4.36/5

Read Reviews (651)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.75/5

Read Reviews (2)
Analytics

4.74/5

Read Reviews (208)
Custom Reports

4.34/5

Read Reviews (894)

Software Failure Risk Guidance

?

for SoGoSurvey

Overall Risk Meter

Low Medium High

Top Failure Risks for SoGoSurvey

Vendor Profile Details

Company Name

sogosurvey

Company Website

https://www.sogosurvey.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Financials

Private