SoGoSurvey Overview
SoGoSurvey is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, to collect product feedback, and to conduct market research. It helps to enhance customer relationships, and acquire customers.
SoGoSurvey assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackle the challenges of recruiting and retention, offers engaging survey design, multi-channel distribution, and complete analytics, create and launch self-scoring quizzes in minutes and gain instant insights and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well SoGoSurvey solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using SoGoSurvey.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using SoGoSurvey.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...CX SoGoCX Omnichannel customer feedback collection and management...." SoGoCX: Capture Customer Feedback Across Channels and Build Better Experiences |
| measuring customer satisfaction |
4.91/5 ★ |
"...We use this for surveys small and large - Annual Employee Engagement surveys, Customer Satisfaction surveys, Evaluations of events and Employee Recognition peer awards to name a few...." Peer review by Alecia Thomas, Non-Profit Organization Management |
| measuring net promoter score |
4.76/5 ★ |
"...Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics. ..." Uncover actionable insights that drive growth with SoGoCX |
| Engagement Management |
4.79/5 ★ |
"...Immediately the consultants at TIMEOUT were able to create branded and engaging surveys that met the needs of a vast array of clients. ..." Case Study TIMEOUT |
| engaging and following up |
4.78/5 ★ |
"...We recently conducted a company wide employee engagement survey and found SoGoSurvey to be extremely powerful and easy to use...." Peer review by Roger Cleveland |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...In addition, we have included surveys for members opening new accounts, members calling our phone center, members applying for loans in person and through our digital channels, etc., according to Jaime...." Case Study First Credit Union |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.99/5 ★ |
"...CX SoGoCX Omnichannel customer feedback collection and management...." SoGoCX: Capture Customer Feedback Across Channels and Build Better Experiences |
|
| measuring customer satisfaction |
4.99/5 ★ |
| measuring net promoter score |
4.99/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...Immediately the consultants at TIMEOUT were able to create branded and engaging surveys that met the needs of a vast array of clients. ..." Case Study TIMEOUT |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.83/5 ★ |
"...In addition, we have included surveys for members opening new accounts, members calling our phone center, members applying for loans in person and through our digital channels, etc., according to Jaime...." Case Study First Credit Union |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5410 insights from peers and experts to help you assess how these SoGoSurvey use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
|
We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results. |
|
The best thing that SoGoSurvey has that perfectly fit my needs was that – ability to send a link to an online educational intervention right after the research participant has completed a specific part of the survey such as demographic profile and pretest. Furthermore, the ability of SoGoSurvey to ...be able to export all the data from my survey that can be easily be exported and used for data analysis such as SPSS was not an issue. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Christian Tesch Business Analyst Hellmann Worldwide Logistics |
User-friendly, SoGoSurvey has great functionalities in terms of data analysis. Testimonial By Christian Tesch |
|
Mark Pearl Founder, MD The Center for Morton’s Neuroma |
We are really pleased with the SoGoSurvey tool. Three top things that come to mind from our collaboration with SoGo are: 1 – Terrific client support. 2 – The system is always online; never any downtime or bugs at all. It is very reliable. 3- We are getting answers to our questions and making improv...ements/tweaks to our processes here to provide our clients with best results. |
|
Meredith Padilla PHD, RN University of Nevada, Las Vegas |
The best thing that SoGoSurvey has that perfectly fit my needs was that – ability to send a link to an online educational intervention right after the research participant has completed a specific part of the survey such as demographic profile and pretest. Furthermore, the ability of SoGoSurvey to ...be able to export all the data from my survey that can be easily be exported and used for data analysis such as SPSS was not an issue. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Sims LimitedRead More |
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Case Study Ulysses LearningRead More |
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Case Study Developing PotentialRead More |
Popular Business Setting
for SoGoSurvey
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used SoGoSurvey to Enhance customer relationships and Acquire customers
SoGoSurvey Alternatives
Peer and Expert Opinion on Features
for SoGoSurvey
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (1829) |
| Templates | Read Reviews (87) |
| Personalization | Read Reviews (69) |
| Dashboard | Read Reviews (39) |
| Ticketing | Read Reviews (13) |
IT and Other Capabilities
for SoGoSurvey
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (284) |
| Data Import | Read Reviews (526) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (57) |
| Phone Support | Read Reviews (47) |
| Email Support | Read Reviews (69) |
| 24/7 Support | Read Reviews (651) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Software Failure Risk Guidance
?for SoGoSurvey
Overall Risk Meter
Top Failure Risks for SoGoSurvey
Vendor Profile Details
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
Private
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