Customer feedback system to collect customer satisfaction data to improve the business
Financial Services Case Studies and Success Stories with Simplesat
CASE STUDY Upflow
Simplesat helped Upflow, an accounts receivable software company, improve their customer feedback process. Upflow struggled with inflexible survey tools and scattered data before using Simplesat. Sim...plesat built a custom Vitally integration for Upflow, making onboarding easy and feedback collection seamless. Now, Upflow can track NPS and CSAT in one place, automate follow-ups, and save time. The customer success team finds it easier to prevent churn and keep clients happy.
Events Services Case Studies and Success Stories with Simplesat
CASE STUDY Eventshop
Simplesat helped Eventshop improve their customer feedback process. The onboarding was clean and smooth. Eventshop chose Simplesat over other options because of its features and easy setup. The tool ...made it simple to collect and act on customer feedback. Jared F., head of digital product at Eventshop, praised the experience.
Simplesat helped Eventshop improve its customer support and feedback process. Eventshop needed better ways to measure customer satisfaction and collect feedback. Simplesat integrated easily with Zend...esk and other tools, making it simple for customers to leave feedback. The team gained deeper insights into customer sentiment and used this data to improve support and product development. High response rates and strong onboarding support made Simplesat the right choice for Eventshop.
Education Case Studies and Success Stories with Simplesat
CASE STUDY Aceable
Simplesat helped Aceable improve their student experience with flexible CES surveys. Aceable needed a tool that allowed custom questions, brand styling, and easy integration with Zendesk. Simplesat o...ffered quick setup and simple pricing. The CX team used survey data to analyze agent performance and personalize service. Aceable scaled up without losing quality and recommends Simplesat for survey needs.
Computer Software Case Studies and Success Stories with Simplesat
CASE STUDY Spektrix
Simplesat helped Spektrix improve their customer feedback process. Before Simplesat, Spektrix used Zendesk surveys and got mostly positive but unhelpful feedback. With Simplesat, they used customizab...le surveys and open-ended questions. This led to more useful responses and higher response rates. Their CSAT score now averages 96%, and they get more actionable insights. Simplesat's integrations with Hubspot and Google Sheets made NPS collection faster and easier.
Marketing and Advertising Case Studies and Success Stories with Simplesat
CASE STUDY Supermetrics
Simplesat helped Supermetrics collect better customer feedback worldwide. Supermetrics needed more flexible surveys as their customer base grew. Simplesat's integration with Freshdesk let them segmen...t customers and send targeted surveys. This led to more relevant CSAT data and improved customer relationships. Simplesat's survey design made it easier for international customers to respond, increasing response rates and feedback quality.
Government Administration Case Studies and Success Stories with Simplesat
CASE STUDY Business France
Simplesat helped Business France boost their CSAT survey response rate from 0.01% to 23%. The IT department struggled with low feedback and a slow, hard-to-integrate in-house ITSM tool. Simplesat off...ered quick setup, easy integration, and a one-click survey. The team now acts on real-time feedback, improving IT support and team motivation. User satisfaction rose to 95%, surpassing their 90% goal.
Internet Case Studies and Success Stories with Simplesat
CASE STUDY Jimdo
Simplesat helped Jimdo improve their customer feedback process. Before Simplesat, Jimdo struggled with clunky systems and unclear customer sentiment. After using Simplesat, Jimdo cut their average re...sponse time by 15% and increased their customer satisfaction score by 10%. The team used customizable surveys and real-time dashboards to gather actionable feedback. Integrating Simplesat with Zendesk and Slack streamlined workflows and boosted team morale.
Information Technology and Services Case Studies and Success Stories with Simplesat
CASE STUDY Integration Technologies
Simplesat helped Integration Technologies automate customer feedback surveys. Before, they used Survey Monkey, which required manual work and lacked integration with ConnectWise. With Simplesat, they... set up automated NPS and CSAT surveys, synced contacts, and published real-time testimonials on their website. The team saved time, improved service quality, and increased website conversions. Staff now see real-time feedback, boosting team enthusiasm and performance.
Simplesat helped Inspired IT collect customer feedback easily. Before Simplesat, Inspired IT struggled to get feedback and track service quality. With Simplesat, they set up automated CSAT surveys an...d integrated feedback into Microsoft Teams. This made it easy to see how their support team was doing. They achieved a 100% CSAT score and a 31.6% response rate. Inspired IT now has better insight into customer satisfaction and can improve service quickly.
Simplesat helped Castlerock measure customer satisfaction after switching to Accelo. The team used Simplesat’s Slack integration for instant feedback and motivation. They quickly set up Simplesat and... started collecting feedback the same day. The tool made it easy to spot areas for improvement and celebrate wins. Castlerock now enjoys better team morale and improved service quality.
Simplesat helped Providence Consulting improve internal communication and transparency. Before Simplesat, Providence did not have a way to measure or share customer feedback. They used Simplesat’s CS...AT surveys, NPS emails, and real-time website testimonials. This made it easy to collect and share feedback with their team. Providence achieved a 98.2% CSAT score and a 36.3% response rate. They also strengthened community ties with a donation program linked to feedback.
Simplesat helped Proper Sky improve their customer feedback process. They replaced a custom-built system and SurveyMonkey with Simplesat for CSAT and NPS surveys. Simplesat's integration with Connect...Wise made syncing contacts easy. Proper Sky switched to a 4-scale CSAT survey, which gave them more useful feedback. They also saw an increase in 5-star Google reviews after using Simplesat.
Simplesat helps Proper Sky, a Philadelphia IT company, collect and act on customer feedback. The tool makes it easy to track satisfaction and spot trends over time. Proper Sky finds Simplesat simple ...to use, with reliable features like contact syncing. The feedback is actionable, helping them improve client relationships. The CEO recommends Simplesat to other managed service providers.
Simplesat helped DigaCore Technology Consulting solve the problem of not knowing how their clients felt. They used Simplesat's ConnectWise CSAT surveys, real-time website testimonials, and automated ...review collection. The setup was fast and easy, taking less than an hour. DigaCore achieved a 98% CSAT rating. They now get more positive Google and Facebook reviews and have better insight into client satisfaction.
Simplesat helped Sport Alliance, a leader in digital sport and fitness solutions, boost their customer feedback response rates. Sport Alliance faced issues with limited survey options, manual data pr...ocessing, and GDPR compliance. Simplesat provided customizable surveys, automated reporting, and flexible integrations with Zendesk and Slack. The support team helped ensure GDPR compliance by anonymizing internal reports. As a result, Sport Alliance increased monthly survey responses from 150 to 700-900, improving customer insights and agent motivation.
Simplesat helped Indian River Networks improve customer feedback management. The company switched from Smileback to Simplesat for better client engagement and lower costs. Simplesat integrated easily... with Connectwise and migrated all historical CSAT data. Indian River Networks saw a 25% increase in client engagement and a 50% reduction in CSAT costs. The team also reported higher service quality and improved morale.
Simplesat helped Red Key Solutions improve customer relationships by making it easy to collect and act on feedback. Red Key switched from an old tool that lacked features and could not track Net Prom...oter Scores. With Simplesat, they set up new surveys in 15 minutes and quickly moved all their data. The team now gets better insights into client happiness and can respond to issues faster. Customer engagement and word-of-mouth referrals have increased since using Simplesat.
Simplesat helps Genatec, an IT leader in Canada, improve customer feedback and support. Genatec switched to Simplesat for better pricing and strong Connectwise integration. The onboarding was fast an...d easy, with helpful support from Simplesat's team. Genatec now tracks CSAT scores for technicians and uses feedback to improve service. The support team at Simplesat is friendly, direct, and always human, making the experience positive for Genatec.
Simplesat helped Inspired IT track and improve customer feedback. The company used integrations with Microsoft Teams, Autotask, and BrightGauge for better reporting and communication. Simplesat made ...it easy to respond to feedback and increased feedback rates. Inspired IT used positive feedback to motivate staff and boost SEO. The CloudRadial integration led to even higher response rates.
Simplesat helped Procano AS, an IT provider in Oslo, improve how they collect and use customer feedback. Before Simplesat, Procano struggled with low feedback rates, poor internal communication, and ...hard-to-use survey tools. By integrating Simplesat with Autotask and Intercom, they streamlined workflows and increased feedback response rates. The team now shares positive feedback internally, boosting motivation. Simplesat’s clear reporting and easy survey design let Procano act quickly on client input and improve service quality.
Simplesat helped ITC Service Ltd, a UK-based managed service provider, improve customer feedback and communication. ITC struggled to keep service quality high as they grew to 45 staff and 400 custome...rs. Simplesat offered easy setup, instant feedback processing, and integrations with tools like HubSpot and Autotask. ITC used Simplesat to respond quickly to negative feedback and automate positive review requests. This led to better client communication and improved their online reputation.
Simplesat helps Zendesk manage CSAT and NPS surveys inside Zendesk. The integration is seamless and easy to set up. Zendesk can customize surveys and track customer satisfaction in real time. The ana...lytics give Zendesk insights to improve customer service. Simplesat makes it simple to monitor feedback and boost service quality.
Automotive Case Studies and Success Stories with Simplesat
CASE STUDY Carly
Simplesat helped Carly improve customer feedback management. Carly switched from a limited feedback tool to Simplesat for better insights and real-time data. The team used custom dashboards and Zende...sk integration to track and respond to feedback fast. They turned 32% of dissatisfied customers into satisfied ones. Carly saw a 100% improvement in feedback visibility and more stable CSAT trends.
Delighted sunsetting A comprehensive guide to customer feedback tool replacement
Simplesat is offering a seamless migration path for Delighted users as Delighted sunsets its customer feedback tool by June 2026. Simplesat provides a comprehensive guide and support for transitionin...g, ensuring continuity of feedback data and operations. The platform offers customizable surveys, built-in automations, and AI-powered feedback analysis, making it an attractive alternative for teams seeking to maintain their customer feedback programs.
