Twilio Engage Overview
Twilio Engage empowers marketers to create personalized omnichannel campaigns. It enhances customer acquisition, conversion, and retention for brand growth.
Use Cases
Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Twilio Engage.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Twilio Engage.
Twilio Engage Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio Engage works with different mediums / channels such as Social Media. Facebook. Website etc.
Twilio Engage's features include Personalization, Micro Customer Segmenting, Ticketing, etc. and Twilio Engage support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Twilio Engage analytics capabilities include Analytics, and Custom Reports.
Reviews
"with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience." - Zalora
Twilio Engage, Hyland Governance, Openprise RevOps Performance Platform, mParticle, Tealium, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio Engage
Top Industries
- Internet
- Information Technology and Services
- Events Services
Popular in
- Small Business
- Mid Market
- Enterprise
Twilio Engage is popular in Internet, Information Technology And Services, and Events Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Twilio Engage Use Cases
What benefits does Twilio Engage offer for Engagement Management?
How efficiently Does Twilio Engage manage your Advertisement?
How efficiently Does Twilio Engage manage your Communication Management?
How can Twilio Engage enhance your Competitive Intelligence process?
How does Twilio Engage facilitate Products & Pricelist Management?
44+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
|
With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner. |
|
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zalora |
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
|
Rasmus Nilsson Paid Marketing Manager Veo Technologies |
With Twilio Segment, we can get visibility into the complete environment in which our cameras are being used. We can see how and when cameras are being used, and also when people within the club are accessing the recordings. Ultimately, we’re working towards gaining a complete picture of how people... within a club are connected. And this will be game changing in terms of how we communicate and engage different stakeholders in a relevant and timely manner. |
|
Jordan Dietch VP of Product Management, CraftJack |
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
Case Studies
CASE STUDY Shopify
CASE STUDY Intuit
CASE STUDY United Way
CASE STUDY Cleveland Clinic
CASE STUDY Toyota Connected
Frequently Asked Questions(FAQ)
for Twilio Engage
What is Twilio Engage?
Twilio Engage is the marketing solution that combines the power of a native customer data platform (CDP) and native multichannel in order to enable businesses to deliver data-driven personalization and promote efficient growth.
What is Twilio Engage used for?
What are the top features of Twilio Engage?
Who uses Twilio Engage?
What are Twilio Engage alternatives?
Where is Twilio Engage located?
Peers used Twilio Engage for engagement management and advertisement
Twilio Engage Competitors
Twilio Engage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
Twilio Engage Integrations
Twilio Engage integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio Engage
Software Failure Risk Guidance
?for Twilio Engage
Overall Risk Meter
Top Failure Risks for Twilio Engage
Twilio Inc. News
Regulatory and Compliance Corner: Q2 2025
Twilio outlines new global telecom regulations for Q2 2025, highlighting stricter fraud prevention and compliance requirements. Key updates include international call and message blocking, mandatory sender ID registries in Ireland, Spain, and Australia, and enhanced KYC standards in the US and UK. Twilio advises ISVs and enterprise customers to register sender IDs and adapt to evolving compliance demands.
Twilio, Orange Partner to Deliver Secure RCS Messaging in France - MarTech Cube
Twilio and Orange have formed a partnership to deliver secure RCS (Rich Communication Services) messaging in France. This collaboration aims to enhance mobile messaging security and engagement for French enterprises, leveraging Twilios cloud communications platform and Oranges mobile network capabilities.
Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment
Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing campaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.
Twilio announces multi-year strategic partnership with Microsoft to 'accelerate ... - iTWire
Twilio has entered a multi-year strategic partnership with Microsoft to accelerate innovation in customer engagement solutions. The collaboration will leverage Microsoft Azure and AI technologies to enhance Twilio's communication APIs and customer data platform capabilities for enterprise clients.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
