Twilio Engage Overview
This is a summary of the comprehensive capabilities and benefits of Twilio Engage based on over 1454 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Twilio Engage, Tealium Audiencestream CDP, Tealium, Amperity Customer Data Management, Lytics CDP, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Twilio Engage is right for your needs? Our Cuspera AI engine can evaluate how Twilio Engage fits your specific business needs, industry, and context. Get your personalized assessment report today.
Twilio Engage supports business activities such as:
- Engagement Management
- Advertisement
- Communication Management
- Competitive Intelligence
- Products & Pricelist Management
Twilio Engage can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Launch New Products, Improve ROI, Increase Customer Life Time Value, etc. It can help manage these activities if you use Social Media Facebook Website etc. for these needs. As a solution, Twilio Engage's capabilities include Personalization, Micro Customer Segmenting, Ticketing, etc.
Twilio Engage was founded in 2008. Internet Vertical is its biggest customer base.
Reviews
"We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. " - Regan McGregor
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Twilio Engage solved their Customer Data Platform needs. Cuspera uses 1454 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Twilio Engage.
Use Cases
Peers recommend Engagement Management , Advertisement , Communication Management , as the business use cases that they have been most satisfied while using Twilio Engage.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.86/5 ★ |
"...Halp needed to increase activation rates of their technology and engage customers more effectively once they were using Halp...." Case Study Halp |
| engaging and following up |
4.80/5 ★ |
"...The software helps sales professionals prospect, schedule meetings, and manage follow up...." Case Study Yesware |
| engaging with scheduling & cadence |
3.31/5 ★ |
"...: they baked reviewing data directly into their operating cadence to have productive, informed conversations with teammates and advisors, driving company strategies and evaluating the merit of past decisions...." Case Study Parabol |
| Advertisement with Social Media, Facebook, Website and E-Mail |
4.75/5 ★ |
"...StackCommerce runs paid advertisements for its publishing partners with Facebook and Google ads delivering significant business...." Case Study StackCommerce |
| Communication Management with E-Mail |
4.51/5 ★ |
"...Patrick Gordon, Principle Product Manager at Jumbo Interactive Summary. is a digital retailer for lottery tickets in Australia...." Case Study Jumbo |
| sending & publishing communications |
4.45/5 ★ |
"...It s also just great context to check before sending an email to make sure nothing is on fire or find a great entry point into a relevant conversation...." Case Study Trustpilot |
| tracking & monitoring communications |
4.10/5 ★ |
"...This custom link allowed Goutham and his team to create, track, and monitor affiliate programs at scale without engineering help...." Case Study Earnest |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.86/5 ★ |
"...Halp needed to increase activation rates of their technology and engage customers more effectively once they were using Halp...." Case Study Halp |
|
| engaging and following up |
4.86/5 ★ |
| engaging with scheduling & cadence |
4.86/5 ★ |
| Advertisement with Social Media, Facebook, Website and E-Mail |
4.75/5 ★ |
"...StackCommerce runs paid advertisements for its publishing partners with Facebook and Google ads delivering significant business...." Case Study StackCommerce |
|
| Communication Management with E-Mail |
4.51/5 ★ |
"...Patrick Gordon, Principle Product Manager at Jumbo Interactive Summary. is a digital retailer for lottery tickets in Australia...." Case Study Jumbo |
|
| sending & publishing communications |
4.51/5 ★ |
| tracking & monitoring communications |
4.51/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1454 insights from peers and experts to help you assess how these Twilio Engage use cases fit your Customer Data Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor |
|
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
|
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Regan McGregor Senior Growth Marketing Manager Vervoe |
We rely on Segment pretty heavily to feed all of the platforms to understand where the breakdowns are within the customer journey. Testimonial By Regan McGregor |
|
Jordan Dietch VP of Product Management, CraftJack |
With Twilio Engage, we are able to do the work of three or four different tools, all in one centralized platform. We are able to bring transactional conversation and personalized marketing messages all into Twilio Engage for greater efficiency. Testimonial By Jordan Dietch |
|
Zalora |
with Segment in the picture, we are able to fully recognize the user, across the entire journey and serve up a consistent customer experience. Testimonial By Zalora |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TrustpilotRead More |
|
Case Study Daily HarvestRead More |
|
Case Study DriftRead More |
Frequently Asked Questions(FAQ)
for Twilio Engage
What is Twilio Engage?
What is Twilio Engage used for?
What are the top features of Twilio Engage?
Who uses Twilio Engage?
What are Twilio Engage alternatives?
Where is Twilio Engage located?
Popular Business Setting
for Twilio Engage
Top Industries
- Internet
- Information Technology and Services
- Events Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Twilio Engage to Enhance customer relationships and Acquire customers
Twilio Engage Alternatives
Peer and Expert Opinion on Features
for Twilio Engage
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (46) |
| Micro customer segmenting | Read Reviews (45) |
| Ticketing | Read Reviews (43) |
| Dashboard | Read Reviews (33) |
| Live monitoring | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (46) |
| Micro customer segmenting | Read Reviews (45) |
| Ticketing | Read Reviews (43) |
| Dashboard | Read Reviews (33) |
| Live monitoring | Read Reviews (11) |
IT and Other Capabilities
for Twilio Engage
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (121) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (121) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (129) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (129) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (188) |
| Custom Reports | Read Reviews (234) |
Software Failure Risk Guidance
?for Twilio Engage
Overall Risk Meter
Top Failure Risks for Twilio Engage
Vendor Profile Details
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
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