Twilio helped Vacasa run personalized marketing campaigns. Vacasa used Twilio to reach more customers with targeted messages. This led to three times more bookings. The campaigns were tailored to eac...h guest. Vacasa improved engagement and increased revenue with Twilio's platform.
Twilio Messaging helps Resy connect restaurants and diners. Resy uses Twilio to send and receive messages. This makes communication fast and easy. Restaurants can reach diners quickly. Diners get upd...ates and confirmations. This improves the dining experience for everyone.
Intuit uses Twilio Verify to enhance global SMS verification. They achieved 94% deliverability in over 200 countries within 3 months. Over 1 million SMS messages are sent daily. Intuit's strategy foc...uses on AI-driven solutions and expanding international markets.
Twilio's Authy 2FA security helps Wise protect customer accounts. Over 90% of Wise customers use Authy for two-factor authentication. This boosts account security and trust. Wise chose Twilio for its... reliable and easy-to-use authentication. The solution helps Wise keep customer data safe.
Stripe uses Twilio Verify to make sure millions of users are verified easily and reliably. Stripe needed a way to confirm user identities to prevent fraud. Twilio Verify gave Stripe a global, multich...annel solution for user authentication. This helped Stripe keep its platform secure and user-friendly for customers around the world.
Twilio Flex helped Better Mortgage improve its customer journey. The company used Twilio Flex to enhance customer service and sales. The solution allowed Better Mortgage to deliver more personalized ...support. The case highlights how Twilio Flex supports digital engagement for financial services.
Nubank uses Twilio to lead the digital-first era of banking. They wanted to improve customer engagement and support. Twilio helped Nubank connect with customers on digital channels. This made banking... easier and more secure for users. Nubank now delivers better service and faster support with Twilio.
Twilio Flex helped the Norwegian Refugee Council build over 10 contact centers in 12 months. The centers support refugees around the world. The solution enabled fast setup and global reach. The organ...ization improved its ability to help people in need. Twilio Flex made it easier to manage support for refugees.
United Way used Twilio to improve their 211 network. They onboarded 3,000 agents. The network handles over 11 million calls a year. During COVID-19, call volume increased up to 8 times. Call times do...ubled from 4-6 minutes to 8-12 minutes.
Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.
Cleveland Clinic uses Twilio to improve patient communication. They send 1.8 million messages monthly with a 97% delivery rate. Twilio's products help them manage SMS and voice messaging. This system... is cost-effective and easy to use. It supports patient care and communication.
Twilio SMS messaging helped Panera Bread offer more contactless service options. Guests could choose how they wanted to interact and order. The solution increased guest choice and improved the custom...er experience. Panera Bread used Twilio to extend contactless service and make dining safer and easier.
Toyota Connected used Twilio Flex to improve their call center. They achieved a 13% reduction in after call work and an 18% decrease in monthly average handle time. This helped them serve over 6 mill...ion drivers with their Drivelink telematics platform. The platform offers features like roadside assistance and stolen vehicle locator.
inDrive used Twilio Verify to improve user authentication in its ride-hailing app. The company wanted to make sign-in and sign-up safer for users. Twilio Verify provided a secure and easy way to chec...k user identities. This helped inDrive protect against fraud and keep user accounts safe. The solution made the app more reliable for riders and drivers.
Uber used Twilio SMS and Voice to build a better ridesharing experience. They needed reliable ways to connect drivers and riders. Twilio helped Uber send messages and make calls around the world. Thi...s made rides easier and safer for everyone. Uber improved communication and customer satisfaction with Twilio.
Twilio Verify helps Lime stop fraud. Lime uses Twilio Verify for two-factor authentication. This keeps Lime's users safe. The solution blocks fake accounts and fraud. Lime can focus on growth and ser...vice. Twilio Verify makes Lime's platform more secure.
Lyft uses Twilio Flex to improve trust and service for riders and drivers. The platform helps Lyft manage customer interactions. This leads to better experiences for both riders and drivers. Twilio F...lex supports Lyft in building strong relationships and delivering reliable support. The solution helps Lyft scale its customer service operations.
LUISAVIAROMA used Twilio Segment to unify their customer data. This helped them improve their return on ad spend (ROAS) on Meta. The company also saw gains in process efficiency. Data unification mad...e their marketing more effective. The solution led to better results with less effort.
Shopify uses Twilio SendGrid to help 1.7 million merchants with email marketing. They achieve a 99.5% delivery rate and 91.3% inbox placement rate. Shopify's email platform supports transactional not...ifications and marketing emails. Twilio SendGrid's tools help manage email deliverability and reputation.
Instacart uses Twilio to power its on-demand grocery service. The company connects customers with grocery stores for fast delivery. Twilio helps Instacart send messages and updates to users. This kee...ps customers informed and happy. Instacart serves thousands of people with this solution.
Twilio SendGrid helps Missouri Star Quilt Company grow ecommerce revenue with email. The company uses email to connect with customers and drive sales. Twilio's platform supports reliable email delive...ry at scale. This helps Missouri Star Quilt Company reach more shoppers and boost online sales. The solution improves customer engagement and supports business growth.
Twilio helped Camping World build stronger relationships with RV customers. The company used Twilio to connect with buyers across channels. This led to a 35% increase in sales. Camping World improved... customer engagement and loyalty. The solution made it easier to reach and support RV shoppers.
Twilio helps Visionworks improve patient engagement. Visionworks uses Twilio to send personalized messages to patients. The solution scales to reach many patients at once. Visionworks can now connect... with patients in a more personal way. This leads to better patient experiences. The process is more efficient and reliable.
Twilio Verify helped Duolingo improve app engagement. Duolingo used Twilio's two-factor authentication to make user sign-in more secure. This solution helped keep users' accounts safe. As a result, m...ore users stayed active on the app. Duolingo saw better engagement from its users.
Twilio helps Universidad Uk improve student and employee experiences using AI. The university uses Twilio to automate tasks and personalize communication. This makes it easier for students and staff ...to get help and information. The solution uses conversational AI to handle repetitive questions. Universidad Uk can now deliver better support at scale.
Vivino used Twilio SendGrid's Expert Partnership to improve their email marketing. They wanted to increase open rates for their campaigns. With Twilio SendGrid, Vivino doubled their email open rates.... The partnership helped Vivino reach more customers and boost engagement.
Twilio SMS helps Yelp keep restaurants full and diners happy. Yelp uses two-way SMS powered by Twilio to connect with customers. This makes it easy for diners to confirm or change reservations. Resta...urants can fill tables faster. The solution improves communication and customer experience.
Twilio Verify helps Reddit make user authentication easy. Reddit uses Twilio to manage two-factor authentication and passwordless login. This makes it simple for users to sign in and stay secure. Twi...lio's solution helps Reddit protect accounts and reduce fraud. Users get a smooth and safe login experience.
DriveNow uses Twilio to keep drivers updated about their car reservations. Twilio helps DriveNow send real-time notifications to drivers. This makes it easier for drivers to manage their bookings. Th...e solution improves communication and customer experience. DriveNow relies on Twilio for reliable messaging.
Twilio Segment helped Nexo improve marketing operations. Nexo worked with VertoDigital and Twilio Segment to collect and manage customer data. This made it easier for Nexo to run marketing campaigns.... The solution helped Nexo keep customer data in one place. Nexo can now engage customers better across channels.
Twilio FLEX helped CPG Europe improve remote customer engagement. The company used Twilio FLEX to build a stronger foundation for connecting with customers. This solution made it easier for their tea...m to work remotely. CPG Europe can now support customers better from anywhere. The case shows how Twilio FLEX supports digital customer service and sales.
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Fresha, a beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging, powered by Twilio and Google. This upgrade from tradition...al SMS to RCS has led to a 41.3% read rate on appointment messages and a 7.1% increase in customer reviews. Fresha's integration of Twilio's API has enabled seamless deployment of RCS, boosting customer trust and business growth.
Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...
Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic... focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.
Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from tra...ditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.
Luisaviaroma enhances marketing precision, optimises ad spend with Twilio Segment
Luisaviaroma, a leading fashion retailer, unified its customer data using Twilio Segment to overcome fragmented insights across web, mobile, and social channels. This enabled more precise marketing c...ampaigns and optimized ad spend, resulting in improved return on ad spend (ROAS) on Meta platforms and greater operational efficiency.
Twilio Scores A Multi-Year Partnership to Support Chelsea Football Club's Fan Engagement strategy
Twilio partners with Chelsea Football Club to enhance fan engagement using Twilio Segment, offering personalized experiences and insights into the club's global fan base.
