ScriptRunner helped Star-shl automate identity and access management for 1,300 employees. Manual onboarding, offboarding, and password changes were replaced with... automated workflows. Integration with Active Directory, Jira, and legacy systems improved security and audit readiness. Auditors now find all changes traceable and compliant with NEN 7510 standards. IT staff spend less time on repetitive tasks and more on innovation.
Josefs-Gesellschaft
- Hospital & Health Care
- Very Large
Cologne, Germany
ScriptRunner helped Josefs-Gesellschaft automate IT tasks across 80 locations. Tasks that took 30 minutes now finish in 20 seconds. The... platform improved security by standardizing user management and separating credentials from scripts. Helpdesk teams can now solve more problems on their own. IT staff and end users are happier, with more time for strategic projects. Integration with Jira and baramundi streamlined asset management and ticketing.
ScriptRunner helped Hirslanden automate IT processes across its hospital network. The team replaced manual, isolated solutions with a central automation... system. Over 95% of self-services are now automated, with 50% requiring zero manual touch. User satisfaction rose above 90% and costs dropped. Helpdesk teams solve problems faster and handle more tasks without extra work. ScriptRunner integrates with Active Directory, Microsoft 365, and SAP, supporting ongoing growth and clinic integration.
Barmherzige Brüder
- Hospital & Health Care
- Very Large
Germany
ScriptRunner helped Barmherzige Brüder, a major German hospital network, automate and centralize IT operations. The platform enabled secure device integration,... streamlined user and license management, and reduced manual tasks. Automation cut license costs and improved staff productivity. IT teams now deploy virtual machines faster and manage inactive users with monthly reports. ScriptRunner's automation supports both complex and routine IT processes, boosting efficiency and security.
ScriptRunner helped Barmherzige Brüder, a large Bavarian hospital network, modernize and automate its IT operations. The hospital used ScriptRunner to... centralize IT management, automate user and mailbox migrations, and improve security by reducing access rights. Staff now use one account across all facilities, making work easier and more efficient. Automation led to faster processes, cost savings, and higher productivity. Monthly automated reports help IT managers find inactive users, saving money and keeping systems organized.
ScriptRunner helped Hirslanden automate IT tasks across its hospital network. The team replaced isolated solutions with a flexible platform for... Active Directory and user management. Automation led to faster problem handling and reduced workload. Over 90% of users reported higher satisfaction. Self-services became 95% automated, with 50% requiring no manual intervention. Hirslanden saw major cost savings and improved staff satisfaction.
Bechtle AG
- Information Technology And Services
- Very Large
Neckarsulm, Germany
ScriptRunner helped Bechtle AG automate routine IT tasks and delegate actions securely to Service Desk staff. The solution enabled staff... to perform tasks without admin rights, improving security and traceability. Bechtle achieved 30% time savings for 2nd and 3rd level support within six months. Standardized workflows and faster response times reduced costs. Resources were freed up for strategic IT projects and innovation.
Inventx
- Information Technology And Services
- Medium
Chur, Switzerland
ScriptRunner helped Inventx automate over 500 IT actions in 36 months. The platform closed the gap between IT operations and... project teams. Help desk employees now handle tasks independently, boosting satisfaction and efficiency. ScriptRunner’s integration with ix.Cloud and REST API enabled end-to-end automation. Centralized script storage and versioning improved compliance and process documentation. Inventx now relies on ScriptRunner as its main automation platform.
ScriptRunner helped Bechtle AG automate IT operations. The company faced high workloads and needed more efficiency. ScriptRunner let Service Desk... staff run PowerShell tasks without extra system rights. Staff used a simple web interface to do tasks safely and quickly. Bechtle AG saw 30% time savings for 2nd and 3rd level support. They also lowered costs and improved security. The solution freed up resources for new IT projects.
ScriptRunner helped Inventx automate IT tasks and close the gap between project teams and IT operations. The company created over... 500 automation actions in 36 months. ScriptRunner enabled help desk users to handle cases without script knowledge. The platform improved workflow, increased employee satisfaction, and relieved project teams. Integration with ix.Cloud and REST API allowed end-to-end automation and easy script management.
Utilities Case Studies and Customer Success Stories with ScriptRunner
Energie Südbayern
- Utilities
- Medium
Munich, Germany
ScriptRunner helped Energie Südbayern automate IT tasks and reduce admin workload. The helpdesk team now handles routine requests without needing... high-level admin rights. ScriptRunner's central script management and easy interface save at least 100 hours for the IT team. Automated password reminders stopped helpdesk calls and cut ticket volume. The IT team can now focus on bigger projects, boosting job satisfaction and efficiency.
ScriptRunner helped Energie Südbayern automate IT tasks and empower their helpdesk team. The company used ScriptRunner to centralize scripts, simplify... delegation, and reduce the need for global admin rights. Helpdesk satisfaction increased, and standard tasks like password reminders are now automated, cutting down on support calls. ScriptRunner saved at least 100 hours for the IT team. The solution improved security, traceability, and made IT work more appealing for staff.
ScriptRunner helped Rhenus Logistics automate IT operations across 70 countries. The company faced security and efficiency challenges as their IT... infrastructure grew. ScriptRunner provided a centralized automation platform, improving security and compliance with SOX and NIST standards. Rhenus automated over 400 scripts and 240 actions, cut rollout time for new locations from months to weeks, and enabled secure delegation for helpdesk and end users. Manual scripting was eliminated, freeing up IT resources and improving daily operations.
Retail Case Studies and Customer Success Stories with ScriptRunner
Dehner
- Retail
- Large
Germany
ScriptRunner helped Dehner automate IT processes, saving over 500 hours each year. Employee onboarding became 75% faster, cutting setup time... from 20 to 5 minutes per person. The solution improved IT security and compliance with fully auditable workflows. Dehner eliminated one full-time IT position by reducing manual tasks. Automation allowed the IT team to focus on innovation and digital projects.
ScriptRunner helped Dehner automate IT processes across 135 stores and over 5,500 employees. The company faced slow, manual onboarding and... complex script management. ScriptRunner enabled 75% faster employee onboarding and saved over 500 working hours each year. Automation improved IT security, compliance, and allowed IT staff to focus on innovation. Dehner extended SAP SuccessFactors integration and achieved full process coverage with ScriptRunner.
Entertainment Case Studies and Customer Success Stories with ScriptRunner
BEIT GmbH
- Entertainment
- Very Large
Germany
ScriptRunner helped BEIT automate complex IT tasks and streamline user management. The company doubled managed user accounts without hiring more... staff. Second-level support workload dropped as routine tasks became automated. Even non-technical staff can now handle IT processes using ScriptRunner’s user-friendly interface. BEIT plans to expand automation by integrating an identity and access management system. ScriptRunner is now central to BEIT’s IT automation strategy.
ScriptRunner helped BEIT modernize its complex IT infrastructure. The company automated user management and routine tasks, reducing the workload for... support teams. ScriptRunner enabled staff with little PowerShell knowledge to safely perform tasks. BEIT doubled managed user accounts without hiring more staff. The onboarding process became faster and more secure. Management saw better quality and security in IT operations without higher personnel costs.
Manufacturing Case Studies and Customer Success Stories with ScriptRunner
Aurubis AG
- Manufacturing
- Large
Hamburg, Germany
ScriptRunner helped Aurubis AG automate IT administration after migrating all sites to Microsoft 365. The company used PowerShell scripts to... standardize and automate routine tasks, reducing manual work for IT staff. ScriptRunner enabled secure delegation to the helpdesk, limiting high-level admin rights and improving security. A central script repository allowed sharing across locations, supporting both centralized control and local flexibility. Aurubis saw improved efficiency, quality, and security in IT operations.
ScriptRunner helped Aurubis AG automate IT administration after migrating to Microsoft 365. The company needed to centralize processes but also... allow local flexibility. ScriptRunner used PowerShell scripts for standardized tasks and role assignments. This reduced admin workload, improved security, and let the helpdesk handle more tasks. Aurubis created a central script repository, making scripts easy to share and use across locations.
Automotive Case Studies and Customer Success Stories with ScriptRunner
Brose
- Automotive
- Very Large
Coburg, Germany
ScriptRunner helped Brose automate IT operations and save over 4,000 hours in 18 months. Local IT admins now use self-service... tools to manage DNS, DHCP, and Exchange tasks securely. ScriptRunner's interface lets users run only approved scripts, reducing errors and risk. About 170 automated actions free up experts for higher-value work. Brose continues to expand automation with REST API and web service connectors.
ScriptRunner helped Brose automate IT tasks and save over 4,000 hours. Brose faced challenges balancing central IT control with local... admin needs. ScriptRunner enabled secure, granular self-service for local IT without high-level privileges. The solution reduced manual, repetitive work and empowered more users to act independently. Brose now enjoys safer, more efficient IT operations and plans to expand automation further.
Rhenus Logistics
- Transportation/Trucking/Railroad
- Very Large
Germany
ScriptRunner helped Rhenus Logistics automate over 400 IT scripts and 240 actions, reducing manual work and improving security. The company enabled... SOX- and NIST-aligned auditing, eliminated embedded credentials, and empowered 168 helpdesk and 49 end users to run scripts securely. Integration time for new locations dropped from months to weeks. Centralized automation improved compliance, oversight, and scalability across global IT operations.
Publishing Case Studies and Customer Success Stories with ScriptRunner
City of Munich
- Public Sector
ScriptRunner helped the City of Munich automate IT tasks and improve efficiency. The city used ScriptRunner to centralize PowerShell scripts... and reduce redundant work. This made it easier to fix server problems and improved software stability. Automation saved time and kept quality consistent for tasks like granting Active Directory access. Security improved because backups and log collection no longer required special access rights. The IT team plans to expand automation, including testing SSH access to Linux.
City of Munich
- Government Administration
- Very Large
Munich, Germany
ScriptRunner helped the City of Munich automate IT tasks and streamline credential management. The IT team used ScriptRunner to centralize... PowerShell scripts and connect workflows with ServiceNow and Microsoft 365. This reduced redundant work and improved security by allowing backups and log collection without full admin rights. Recurring tasks like granting Active Directory access are now automated, saving time and ensuring consistent quality. The IT department can now focus on more meaningful projects, and automation is expanding to more areas.
Other Industry Case Studies and Success Stories with ScriptRunner
Dundee Precious Metals
- Mining
- Large
Toronto, Canada
ScriptRunner helped Dundee Precious Metals automate IT operations and save over 1,000 hours in six months. The IT team integrated... ScriptRunner with ServiceNow and SAP, streamlining user management and reducing manual work. Monitoring features gave full visibility into script execution and troubleshooting. Employees can now trigger actions themselves, leading to fewer tickets and happier staff. ScriptRunner empowered IT to focus on strategic projects and adapt processes quickly.
ScriptRunner helped Josefs-Gesellschaft automate IT tasks across 80 locations. Before, onboarding a user took 30 minutes. Now, it takes just... 20 seconds. The team centralized and standardized scripts, reducing errors and boosting security. The helpdesk became more agile and could solve more problems. Both IT staff and end users are much happier with the new system.
ScriptRunner helped Dundee Precious Metals automate IT tasks and save over 1,000 hours in six months. The IT team used... ScriptRunner to manage 1,400 accounts and integrate SAP SuccessFactors and ServiceNow. ScriptRunner's monitoring features gave clear visibility into script execution and results. The team reduced manual work, empowered IT admins, and improved troubleshooting speed. Employees now have more time for value-adding activities and fewer support tickets.
ScriptRunner helped Star-shl, a Dutch healthcare provider, automate identity and access management. Manual tasks like onboarding, offboarding, and password resets... became faster and easier. The IT team connected ScriptRunner with Active Directory and Jira, improving security and audit readiness. Employees can now reset passwords without admin rights. Auditors are satisfied with the traceable, compliant system. Star-shl meets strict healthcare data standards.
