Real-World Case Studies and Customer Success Stories with Riverbed

Riverbed Network Observability helped Halkbank, one of Turkey's largest banks, manage over 1. 5x more network traffic and support 7.6...million digital customers. The solution improved network visibility, enabling faster problem diagnosis and proactive issue resolution. Automated alerts and dashboards reduced mean-time-to-resolution and decreased call center complaints. Halkbank increased mobile platform availability and cut IT costs by optimizing server and memory use. Riverbed's tools now support over 40 critical applications for seamless digital banking.
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Riverbed Aternity helped a global top 5 bank cut monthly IT ticket volume by 30%. The bank also reduced mean... time to resolution by 20%. Aternity enabled automation and improved observability across nearly 500,000 devices. The solution delivered an 80% success rate across 6,000 script executions. Wealth advisors benefited from a more stable application environment, boosting productivity.
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Riverbed helped Faisal Islamic Bank modernize IT operations with unified observability. The bank used Riverbed AppResponse, NetProfiler, and NetIM to... combine application, network, and infrastructure insights. This led to 67% faster resolution of application issues. IT teams now identify root causes quickly and reduce service disruptions. The bank improved visibility into branch application usage and bandwidth consumption.
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Riverbed Aternity gave Absa Bank full visibility into digital experiences for both employees and customers. The bank used Aternity to... monitor 45,000 employee devices and improve core banking processes. Absa reduced War-Room incidents and cut incident resolution times from a day to under an hour. ATM processes became faster, and customer journeys improved. Early alerts helped fix 1,800 failing laptop batteries before issues occurred.
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Riverbed helped Faisal Islamic Bank in Egypt modernize its IT operations. The bank used Riverbed’s unified observability tools to improve... visibility across applications, network, and infrastructure. This led to a 67% faster resolution of application issues. Teams now identify root causes quickly and reduce service disruptions. The bank also gained better insight into branch application usage and bandwidth.
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Riverbed Network Observability solutions helped Arab National Bank during a core banking system migration. The bank used NetProfiler, AppResponse, Portal,... and NetIM for advanced network monitoring and troubleshooting. This improved backend visibility and enabled proactive IT infrastructure monitoring. The migration was smooth, and customer service was maintained throughout the upgrade.
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Riverbed AppResponse, Portal, and APM helped Halkbank handle 1. 5x more network traffic while keeping banking services available. The bank...used Riverbed to speed up network issue detection and resolution. Over 40 critical applications are now monitored with dashboards. Halkbank improved digital banking growth and user experience with actionable insights and faster troubleshooting.
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Riverbed helped Global Credit Union improve network performance. The credit union faced slow application speeds and connectivity issues. Riverbed's solution... increased application response times and reduced downtime. Employees now work faster and serve members better. The IT team can monitor and fix problems quickly. Network visibility improved across all branches.
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Riverbed helped Global Credit Union gain full visibility into its IT environment. The credit union struggled with isolated monitoring tools... and slow problem resolution. Riverbed provided unified dashboards and faster issue diagnosis. The solution reduced incident counts by 150-200 per month with auto remediation. Members now enjoy a stable, high-performing service experience.
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Riverbed Network Observability helped Halkbank handle 1. 5x more network traffic while keeping banking services available. The bank used Riverbed...AppResponse, Portal, and APM to speed up problem diagnosis and resolve issues faster. Over 40 critical applications are now monitored with detailed dashboards. Halkbank improved digital banking growth and user experience for 20 million customers. IT teams now resolve incidents more quickly, even during peak demand.
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Riverbed helped Arab National Bank improve network monitoring during a core banking system migration. The bank used Riverbed’s observability tools... to gain full visibility and quickly troubleshoot network issues. This proactive monitoring kept customer service running smoothly. The migration finished without disruption. The bank now has better control over its IT infrastructure.
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A global top 5 bank used Riverbed Aternity to cut monthly IT ticket volume by 30%. The bank also reduced... mean time to resolution by 20%. They improved device observability across 500,000 devices. The solution helped 40,000 wealth advisors work better. Automation and integration features boosted IT efficiency and advisor productivity.
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Riverbed Aternity helped EDF UK save 9,500 hours in one year by automating IT issue remediation. The platform gave full... visibility into application and device performance for 26,000 users. Automated fixes improved Microsoft Teams performance and reduced manual troubleshooting. EDF saw an 80% boost in employee experience scores. Compliance and security improved with automated removal of non-compliant software.
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Schneider Electric used Riverbed Cloud Steelhead appliances to support its IT migration to cloud computing, SaaS, and IaaS. The company achieved... a 75% reduction in WAN traffic for optimized data and saw an 11x data reduction ratio for cloud transfers. Riverbed solutions enabled faster project launches and improved business agility. Schneider Electric also reduced IT costs and avoided costly bandwidth upgrades. Over 22,000 employees now access SaaS solutions efficiently.
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Aternity from Riverbed gave EDF UK full visibility into end-user experience for its contact center. The company faced slow application... performance, device downtime, and compliance risks. With Aternity, EDF UK quickly resolved issues, reduced manual effort, and improved productivity. Automated remediation removed non-compliant apps, boosting digital experience for both employees and customers. EDF UK now delivers stable, high-performing digital services across its network.
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Riverbed Aternity helped EDF improve visibility into end-user experience for its contact center employees. EDF used Aternity to monitor business-critical... applications and devices, speeding up response times and reducing transaction times. The company implemented Aternity for 15,000 end-users, enabling proactive issue resolution and reducing helpdesk tickets. Automated remediation actions saved users 14 minutes and support teams 15 minutes per incident. EDF integrated Aternity with ServiceNow, transforming IT from reactive to proactive and pre-emptive support.
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Riverbed helped Schneider Electric move its IT infrastructure to the cloud. The company wanted to boost business agility and cut... costs. Riverbed's SteelHead appliances made it easier to migrate servers to Amazon Web Services. Schneider Electric can now add or remove servers in minutes, not months. The new cloud setup means they only pay for what they use.
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Aternity from Riverbed helped EDF, the UK's largest coal-free power producer, improve digital experiences for users. EDF faced slow applications,... long response times, and poor transparency in its contact center. With Aternity, EDF gained real-time insights into user experience across devices and applications. The solution enabled faster troubleshooting, better response times, and proactive problem solving. EDF now makes data-driven decisions and has improved both employee productivity and customer experience.
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Aternity from Riverbed helped EDF UK improve digital experience for contact center employees. EDF faced slow application performance and lacked... visibility into employee experience. With Aternity, EDF gained a single dashboard view of devices, apps, and network metrics. This led to faster and more accurate issue resolution. EDF improved response times and empowered data-driven decisions, enhancing both employee productivity and customer experience.
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RigNet used Riverbed SD-WAN to deliver reliable connectivity for offshore drilling rigs. The managed service cut network infrastructure by 90%,... reducing space, power, and cooling needs. Fast site onboarding and zero-touch provisioning improved agility. Crew members gained better network access for personal use, boosting morale and retention. Riverbed's solution provided visibility into application performance and helped manage complex, multinational operations.
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Aternity Digital Experience Management helped Intel IT deploy monitoring on 10,000 devices in under a week. The platform gave Intel... IT a single dashboard to track reliability, user frustration, performance, and connectivity. Intel IT used these insights to quickly identify issues, improve uptime, and boost employee satisfaction. The solution required no manual setup and started collecting productivity data right away. Intel IT gained a holistic view of device health, leading to better service for their remote workforce.
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Riverbed AppResponse helped Turkcell Global Bilgi cut mean time to resolution and boost customer satisfaction. The company gained unified observability... across two data centers and over 3,500 virtual machines. AppResponse enabled real-time network traffic analysis and improved agent efficiency. Removing duplicate DNS records reduced latency and improved network responsiveness. Data insights now support leadership and business growth.
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Riverbed Aternity Digital Experience Management helped Tietoevry migrate over 20,000 devices to Microsoft Intune. The solution cut migration time by... 9 months and saved two employees over a year of work. Tietoevry kept employee downtime low and user experience high during the digital transformation. The platform also improved productivity and security for Tietoevry's global workforce.
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Riverbed unified observability platform helped Zain Jordan cut incident response time. The company gained full-stack visibility and faster troubleshooting. Teams... used real-time dashboards for better collaboration. Application-layer insights enabled quick root-cause analysis. Operational costs dropped after deployment.
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Intel used Riverbed's Aternity DEM to monitor 10,000 employee devices. The IT team gained better visibility into device reliability and... user experience. They could quickly find the source of user complaints and fix issues before employees called for help. The solution helped reduce IT ticket volume and duration. Intel improved device manageability for both remote and in-office workers.
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Tietoevry used Riverbed Aternity to migrate over 20,000 devices to Microsoft Intune. The company needed to finish the migration on... time and within budget, while keeping employee digital experience high. Riverbed Aternity helped automate work-arounds for non-compliant devices. Migration time dropped by 9 months, saving two employees over a year of work. Employee downtime was reduced and user experience stayed positive.
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Riverbed Aternity Digital Experience Management helped Kent Community Health NHS Foundation Trust gain full visibility into application and hardware performance. The trust improved... clinician productivity and reduced downtime by auto-remediating incidents. With Aternity, they avoided replacing 42% of 1,784 devices aged 5 years or older, saving costs. The IT team now proactively troubleshoots issues and only upgrades poor-performing devices. This improved the digital experience for staff and patients.
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Aternity by Riverbed gave Kent Community Health NHS Foundation Trust better visibility into clinician device performance. The IT team can... now auto-remediate incidents and troubleshoot issues before they impact staff. This improved productivity and reduced downtime for clinical staff. The trust only upgrades poor performing devices, lowering asset refresh costs. The solution helps improve patient care and clinician experience.
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Aternity from Riverbed helped The Princess Alexandra Hospital NHS Trust improve clinician productivity and digital experience. The hospital serves 350,000... people and supports over 4,000 staff. With Aternity, they achieved a 99% reduction in SLA breaches on service desk tickets. Automated problem resolution and IT spend optimization led to projected savings of £3 million over five years. The solution increased visibility into end-user experience for better patient care.
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Princess Alexandra Hospital NHS Trust used Riverbed to improve network performance. The hospital faced slow application speeds that affected patient... care. Riverbed helped speed up critical applications and reduced downtime. Staff now access records faster and provide better service. The solution improved IT reliability for the hospital.
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Aternity from Riverbed helped Kent Community Health NHS Foundation Trust gain detailed visibility into device and application performance. The IT team... can now quickly find and fix issues, improving clinician productivity and patient care. The solution allowed them to avoid replacing 42% of devices over five years old, saving costs. Staff experience improved with proactive troubleshooting and auto-remediation. The trust serves 1.4 million people and manages over 5,000 staff.
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Aternity from Riverbed helped The Princess Alexandra Hospital NHS Trust improve clinician productivity. The hospital saw a 99% reduction in... SLA breaches on service desk tickets. Automated problem resolution reduced downtime for clinical staff. The trust is projected to save £2.5 to £3 million in IT costs over five years. These savings can be used for patient care improvements.
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Riverbed Aternity helped Richmond and Wandsworth Councils improve network performance for over 4,000 staff. The councils used Aternity to monitor... user experience and gain visibility across social care systems. They reduced network issues and improved employee productivity in a hybrid work environment. The solution enabled proactive monitoring, better vendor accountability, and supported self-service processes. IT teams now estimate financial risks and plan resources more effectively.
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Riverbed's Alluvio Unified Observability helped DISA gain real-time visibility across networks, applications, and end-user devices. DISA used Riverbed to collect... and analyze telemetry data, breaking down IT silos and improving decision-making. The solution enabled faster troubleshooting, reduced IT costs, and improved warfighter productivity. DISA achieved a 72% increase in productivity and a 34% rise in positive user experience scores. Riverbed's platform supported mission assurance and risk mitigation for critical defense operations.
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Riverbed Aternity helped the Ministry of Justice New Zealand improve digital employee experience for over 5,000 staff. The Ministry faced... challenges with limited budget, lack of visibility, and the need to boost productivity. By using Riverbed Aternity, they gained end-to-end visibility and proactive monitoring. The Ministry saw a 31% increase in their Digital Experience Index. Employee productivity and decision-making improved.
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Riverbed AppResponse, NetProfiler, and Portal helped the Ministère de l’Intérieur improve network visibility and security. The ministry saw a 30%... improvement in incident response times. Network downtime dropped by 25%. The tools made troubleshooting faster and easier. The ministry now has better control over its digital infrastructure.
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Riverbed Aternity helped Richmond and Wandsworth Councils improve network application performance for over 4,000 staff. The councils needed better visibility... across social care departments and wanted to reduce network issues. With Riverbed, they gained proactive monitoring and could estimate financial risk from application problems. The solution also helped maintain employee productivity and hold software vendors accountable. The councils now have more insight into their IT estate and can support their sustainability goals.
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Riverbed helped the Ministère de l’Intérieur improve network performance and security. The ministry used Riverbed AppResponse, NetProfiler, and Portal to... modernize its digital infrastructure. They achieved a 30% faster incident response and cut network downtime by 25%. The solution gave better visibility into application quality and performance. This strengthened network resilience for public safety operations.
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Riverbed Steelhead appliances helped VINCI PLC cut data recovery time from 72 hours to less than 24. The company consolidated... 25 file servers down to three, centralizing IT and reducing costs. Bandwidth throughput increased by 8x, enabling new projects like SharePoint and SAN. Users now access data faster, with fewer delays and less data loss. IT staff productivity improved and support calls dropped at project sites.
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Riverbed Client Accelerator helped Landform Professional Services cut CAD file open times from 20 minutes to 90 seconds for remote workers. The firm enabled... fast, real-time collaboration on large design files from home, keeping productivity high. Employees saved up to 2-3 hours daily, with the solution paying for itself in less than a month. Landform avoided staff furloughs and won new contracts during the pandemic. IT processes stayed simple, with no changes to backup or storage needed.
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Riverbed helped Ingérop, a French engineering group, boost employee productivity by 10–15%. The company cut network traffic by 50% and... saved €200,000 per year on bandwidth costs. Ingérop used Riverbed NetProfiler and Acceleration solutions to improve network visibility and performance. These tools reduced support tickets and ensured 100% helpdesk availability. Employees now share large files and use 3D modeling apps with fewer network issues.
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Artelia Group used Riverbed Aternity and NetProfiler to improve user experience and cyber security. The company gained visibility across endpoints,... networks, and applications. Artelia detected nine cyberattacks in 2021 and saved €2.5 million by reducing system and app crashes. The solution helped support teams resolve issues faster and improved productivity. Employees now have a more secure and seamless digital experience, even when working remotely.
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Riverbed helped Ingérop, a French engineering firm, boost employee productivity by 10–15%. The company cut network traffic by 50%. Ingérop... saved €200,000 per year on bandwidth costs. Riverbed NetProfiler and Acceleration solutions improved network visibility and performance. Ingérop reduced service desk requests and solved slow network issues. The company chose Riverbed for its service quality after evaluating other providers.
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Alluvio Aternity helped Winston & Strawn LLP quickly detect and resolve user experience issues for nearly 2,000 employees. The law firm... used Aternity to monitor application performance on 2,300 devices, identifying the source of slowdowns that affected 500 users for 90 days. The IT team reduced troubleshooting ticket severity and cut crash frequency from 1,000 a day to zero. Aternity also enabled better license management and device inventory, keeping attorneys focused on client service.
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Riverbed Aternity helped Simmons & Simmons monitor 2,000 end-users across 22 global offices. The law firm wanted to improve application... performance and ensure a consistent user experience. Aternity provided real-time visibility into device and application metrics. Support teams resolved issues faster and could benchmark performance. Management used the data to guide IT investments and change management. The solution enabled proactive support and improved workplace flexibility.
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Riverbed SteelHead helped Shardul Amarchand Mangaldas, a leading Indian law firm, solve slow Citrix app performance for branch and mobile users. The firm faced... delays and user complaints due to bandwidth spikes from office expansion. Riverbed optimized their hybrid WAN and accelerated Citrix XenApp, improving app speed by 20–30% and data replication by up to 90%. Bandwidth use dropped 25%, saving costs and boosting productivity. End-user complaints fell sharply, and employees gained 12 minutes per day in efficiency.
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Quarles & Brady used Riverbed Acceleration solutions to speed up document transfers and reduce costs. The law firm, with over... 500 attorneys, faced slow upload and download times that increased operational expenses. Riverbed SteelHead and Client Accelerator cut transfer times from minutes to seconds. The solution also lowered bandwidth costs and simplified the firm's technology infrastructure. During the pandemic, remote work remained efficient and secure thanks to Riverbed's tools.
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Lathrop GPM used Riverbed solutions to fix network failovers that caused dropped calls and work stoppages. The law firm deployed... SteelHead WAN optimization and Alluvio NPM tools to improve network reliability and application performance. Failover times dropped from 90 seconds to under 5 seconds, so attorneys never notice disruptions. Network capacity increased by up to 300% with no extra capital expense. Troubleshooting now takes minutes, and the IT team can better plan technology investments.
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Riverbed helped a 70+-year-old multinational investment services provider upgrade its data center visibility. The company migrated from 1Gbps and 10Gbps... networks to 40Gbps and 100Gbps to support online trading growth. Riverbed solutions, combined with Keysight's Vision network packet brokers, enabled real-time performance and security monitoring. The new setup provided 100% access to network data, streamlined complexity, and improved scalability. The company now monitors 13 data centers as one seamless network.
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Riverbed Network Performance Management helped a global financial services leader speed up mean time to resolution by 700-2400%. The company replaced... legacy monitoring tools with Riverbed solutions, improving visibility across IT teams. They reduced support, licensing, and labor costs by $3-4 million. The new system made troubleshooting network and application issues much faster. Teams now collaborate better and plan more easily with improved insights.
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Riverbed Aternity Employee Experience helped a global top 5 bank cut monthly IT ticket volume by 30% and mean time to resolution by 20%. The bank faced... high IT ticket volume and limited device observability across 500,000 devices. Aternity's automation and device visibility improved IT efficiency and advisor productivity. The solution integrated with existing systems and rolled out 115 remediation scripts. The bank now supports 40,000 wealth advisors with a more consistent application environment.
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Global Credit Union used Riverbed to gain full visibility into its IT environment. Before, they struggled to track incidents and... resolve problems quickly. With Riverbed’s unified observability tools, they now monitor critical apps across 72 locations. They reduced incident counts by 150-200 per month using auto remediation. This led to faster problem resolution and better service for members.
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Riverbed's AI-powered observability platform helped Zain Jordan cut incident resolution times from hours to under 15 minutes. The company unified... its IT monitoring, gaining real-time visibility across hybrid environments. Teams now use centralized dashboards for faster troubleshooting and better collaboration. Zain Jordan reduced operational costs and improved network health. The solution enabled proactive response and smarter decision-making.
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Riverbed unified observability platform helped Zain Jordan cut incident response time. The company gained full-stack observability and better network visibility.... Teams now use real-time data and custom dashboards for faster troubleshooting. Operational costs dropped and root-cause analysis improved. Over 4 million customers benefit from more reliable digital communications.
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Riverbed AppResponse helped Turkcell Global Bilgi cut mean time to resolution and boost customer satisfaction. The company improved network responsiveness... by removing duplicate DNS records. AppResponse gave real-time visibility into live network traffic and user interactions. Agent efficiency and user experience increased. Data insights now support leadership and growth.
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Riverbed helped ELARABY improve network performance and application visibility. ELARABY faced slow application response times and network bottlenecks. Riverbed's solution... provided real-time monitoring and faster troubleshooting. As a result, ELARABY saw better productivity and user satisfaction. The IT team gained control over their digital infrastructure. Riverbed enabled smoother business operations for ELARABY.
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Riverbed SaaS Accelerator and Cloud Accelerator helped Elaraby Group improve Microsoft 365 performance for 6,000 employees. Elaraby reduced data transmission... between sites by 60%, saving 900GB of data per day. The solution enabled a 50% increase in data transfer with no extra cost. Employees now have a faster, more responsive user experience. Elaraby improved data security and collaboration across its regional workforce.
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Riverbed SteelHead SaaS helped ELARABY improve Microsoft 365 performance for 6,000 employees. The company reduced bandwidth needs to support SaaS... applications. Data transfer was optimized by 60%, saving 900GB per day. ELARABY increased data transfer between sites by 50% with no extra cost. Employees now have a faster, more responsive user experience.
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Riverbed Aternity helped Brisbane Airport Corporation gain full visibility into user experience and application performance. The team manages nearly 300... SaaS apps, including critical airport systems. With Aternity Employee Experience and IQ Ops, BAC improved monitoring, reduced operational costs, and lowered environmental impact. The solution enabled better decision-making and boosted employee productivity. BAC now proactively detects and fixes technical issues, supporting sustainable digital operations.
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Riverbed Aternity Employee Experience (DEX) and Riverbed IQ Ops gave Brisbane Airport Corporation full visibility into end user computing. The airport faced... slow devices and lacked data to fix issues. With Aternity, the IT team used real metrics to solve problems and cut downtime. They reduced operational costs and energy waste by targeting idle devices. The solution improved employee productivity and supported sustainability goals.
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Riverbed Aternity helped Brisbane Airport Corporation gain full visibility into user experience across nearly 300 SaaS applications. The team used... the platform to monitor end user needs and proactively detect technical issues. This reduced operational costs and environmental impact. Employee productivity and business performance improved. The solution also supported better decision-making and sustainability goals.
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Riverbed Aternity helped Future Publishing, the UK's largest magazine publisher, improve digital employee experience. The company needed better visibility into... end-user devices and IT issues. With Aternity, they gained real-time monitoring and actionable insights across their PC estate. This led to higher Digital Experience Index scores and faster IT issue resolution. The solution also enabled them to hold software vendors accountable and plan device upgrades based on performance data.
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Riverbed Aternity Digital Employee Experience (DEX) helped Future Publishing improve IT visibility and boost productivity. The company needed better monitoring... of employee and customer devices and wanted to resolve IT issues faster. With Aternity DEX, they improved their Digital Experience Index (DXI) scores. The solution also helped them hold software vendors accountable and deliver a better digital experience.
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Riverbed Aternity helped Future Publishing improve digital employee experience. The company used the solution to monitor devices and resolve IT... issues faster. They saw better Digital Experience Index (DXI) scores each month. The platform made it easier to hold software vendors accountable. Future Publishing reduced network performance problems and improved efficiency for over 3,000 employees.
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Riverbed’s Aternity Digital Employee Experience (DEX) solution helped Dow cut system crashes by 50%. Dow saw a 5% boost in... app performance and a 16% rise in employee productivity. The company used Aternity for proactive device management and digital experience monitoring. Dow improved device reliability, which is key for managing product shipments. The solution let Dow resolve issues before they impacted users.
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Riverbed helped ELARABY improve Microsoft 365 performance for 6,000 employees. The company reduced data transfer by 60%, saving 900GB per... day. Riverbed enabled a 50% increase in data transfer between sites with no extra cost. ELARABY now delivers a faster, more responsive user experience. The solution supports their move to SaaS and connects their regional business.
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Riverbed’s Aternity Digital Employee Experience helped Dow cut system crashes by 50%. Dow saw a 5% boost in app performance... and a 16% rise in employee productivity. The solution enabled proactive device management and preemptive issue resolution. Dow now tracks and manages large product shipments more reliably. The digital journey for end-users is smoother and more efficient.
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