Real-World Case Studies and Customer Success Stories with Riverbed

Riverbed SteelHead SaaS helped ELARABY improve Microsoft 365 performance for 6,000 employees. The company reduced bandwidth needs to support SaaS... applications. Data transfer was optimized by 60%, saving 900GB per day. ELARABY increased data transfer between sites by 50% with no extra cost. Employees now have a faster, more responsive user experience.
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Riverbed SteelHead SaaS helped Elaraby Group improve Microsoft 365 performance for 6,000 employees. The company reduced bandwidth needs to support... SaaS apps. Riverbed optimized data transfer by 60%, saving 900GB of data per day. Elaraby enabled a 50% increase in data transfer between sites with no extra cost. Employees now have a faster, more responsive user experience.
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Riverbed SaaS Accelerator and Cloud Accelerator helped Elaraby Group improve Microsoft 365 performance for 6,000 employees. Elaraby reduced data transmission... between sites by 60%, saving 900GB of data per day. The solution enabled a 50% increase in data transfer with no extra cost. Employees now have a faster, more responsive user experience. Elaraby improved data security and collaboration across its regional workforce.
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Aternity from Riverbed helped EDF, the UK's largest coal-free power producer, improve digital experiences for users. EDF faced slow applications,... long response times, and poor transparency in its contact center. With Aternity, EDF gained real-time insights into user experience across devices and applications. The solution enabled faster troubleshooting, better response times, and proactive problem solving. EDF now makes data-driven decisions and has improved both employee productivity and customer experience.
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Riverbed Aternity helped EDF improve visibility into end-user experience for its contact center employees. EDF used Aternity to monitor business-critical... applications and devices, speeding up response times and reducing transaction times. The company implemented Aternity for 15,000 end-users, enabling proactive issue resolution and reducing helpdesk tickets. Automated remediation actions saved users 14 minutes and support teams 15 minutes per incident. EDF integrated Aternity with ServiceNow, transforming IT from reactive to proactive and pre-emptive support.
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Aternity from Riverbed helped EDF UK improve digital experience for contact center employees. EDF faced slow application performance and lacked... visibility into employee experience. With Aternity, EDF gained a single dashboard view of devices, apps, and network metrics. This led to faster and more accurate issue resolution. EDF improved response times and empowered data-driven decisions, enhancing both employee productivity and customer experience.
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Riverbed AppResponse, Riverbed Portal, Riverbed APM, and SteelHead helped Halkbank improve digital banking for 20 million customers. The bank needed... to keep services available during high demand and resolve network issues faster. Riverbed solutions increased network availability even with 1.5x more traffic. IT teams now diagnose problems faster and monitor over 40 critical apps. Customers get better access and a smoother digital experience.
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Aternity helped a global top 5 bank cut monthly IT ticket volume by 30%. The bank also reduced mean time... to resolution by 20%. They used Aternity Employee Experience for device visibility and automation. The solution supported 40,000 wealth advisors and improved productivity. The bank rolled out 115 remediation scripts and webhook alerts for better support.
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Riverbed helped Global Credit Union gain full visibility into its IT environment. The credit union struggled with isolated monitoring tools... and slow problem resolution. Riverbed provided dashboards and actionable insights across 72 locations. This led to faster issue diagnosis, improved security, and better performance. Incident counts dropped by 150-200 per month with auto remediation. Members and employees now enjoy a stable, high-quality experience.
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Aternity by Riverbed helped Kent Community Health NHS Foundation Trust improve digital experience for clinicians. The trust faced limited visibility... into device and application performance, slow root cause analysis, and no insight into end-user experience. With Aternity, they gained detailed visibility, proactive troubleshooting, and auto-remediation. The solution avoided unnecessary device replacements, saving costs. The trust saw a direct return on investment by not needing to replace 42% of devices aged 5 years or older.
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Aternity from Riverbed helped The Princess Alexandra Hospital NHS Trust improve clinician productivity and digital experiences. The hospital needed better... visibility into end-user issues and ways to optimize IT budgets. With Aternity, they reduced SLA breaches on service desk tickets by 99%. Automated problem resolution boosted staff efficiency. The trust expects to save about £3 million in IT costs over five years.
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Riverbed Aternity Digital Experience Management helped Kent Community Health NHS Foundation Trust gain full visibility into application and hardware performance. The trust improved... clinician productivity and reduced downtime by auto-remediating incidents. With Aternity, they avoided replacing 42% of 1,784 devices aged 5 years or older, saving costs. The IT team now proactively troubleshoots issues and only upgrades poor-performing devices. This improved the digital experience for staff and patients.
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Riverbed Aternity Digital Experience Management helped Richmond and Wandsworth Councils improve network application performance. The councils wanted to reduce network... issues and improve visibility in social care departments. They used Aternity to monitor networks and user experience. This helped maintain employee productivity and estimate financial risk from application issues. The solution also supported their sustainability goals by reducing asset costs.
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Riverbed AppResponse, NetProfiler, and Portal helped the Ministère de l’Intérieur improve network management and visibility. The ministry needed faster network... troubleshooting and better uptime. With Riverbed, they saw a 30% improvement in incident response times. Network downtime dropped by 25%. The tools also made network security and resilience stronger.
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Aternity Digital Employee Experience (DEX) helped Dow cut system crashes by 50%. Dow used Aternity to monitor devices and fix... problems before they happened. This improved employee productivity by 16%. App performance went up by 5%. Dow now manages IT devices better and ships products on time. The solution gave Dow clear data to find and fix top issues fast.
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Riverbed’s Aternity Digital Employee Experience (DEX) solution helped Dow cut system crashes by 50%. Dow saw a 5% boost in... app performance and a 16% rise in employee productivity. The company used Aternity for proactive device management and digital experience monitoring. Dow improved device reliability, which is key for managing product shipments. The solution let Dow resolve issues before they impacted users.
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Riverbed Aternity Employee Experience (DEX) and Riverbed IQ Ops gave Brisbane Airport Corporation full visibility into end user computing. The airport faced... slow devices and lacked data to fix issues. With Aternity, the IT team used real metrics to solve problems and cut downtime. They reduced operational costs and energy waste by targeting idle devices. The solution improved employee productivity and supported sustainability goals.
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Riverbed NetProfiler and Acceleration solutions helped Ingérop, a French engineering consultancy, improve network efficiency. Ingérop faced slow network connections and... inconsistent application performance. They used Riverbed SteelHead and SteelHead Mobile to boost visibility and performance. Employee productivity increased by 10–15%. Network traffic dropped by 50%. Ingérop saved €200,000 per year on bandwidth costs.
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Riverbed Aternity Digital Employee Experience (DEX) helped Future Publishing improve IT visibility and monitor devices. The company used DEX to... resolve IT issues faster and reduce network problems. They saw better Digital Experience Index (DXI) scores each month. The solution let them hold software vendors accountable and gave employees a better digital experience.
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Riverbed AppResponse gave Turkcell Global Bilgi full visibility across 3,500+ virtual machines in two data centers. The company used network... observability to monitor over 30 core business applications. AppResponse helped reduce mean time to resolution and improved customer satisfaction. The team removed duplicate DNS records, which cut latency and boosted network responsiveness. Agent efficiency and user experience improved, supporting leadership with actionable data insights.
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Riverbed Network Observability solutions helped Arab National Bank during a core banking system migration. The bank needed advanced monitoring and... troubleshooting to keep customer service strong. Riverbed AppResponse, NetProfiler, Portal, and NetIM gave them full network visibility and proactive IT monitoring. This led to faster troubleshooting, better backend visibility, and a smooth migration. The bank improved productivity and expects to deepen its partnership with Riverbed.
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Riverbed Aternity Digital Experience Management helped Tietoevry migrate over 20,000 devices to Microsoft Intune. The solution enabled a flexible and... smooth migration. Tietoevry decreased migration time by 9 months and saved two employees over one year. Employee downtime was reduced, and user experience stayed positive. The company also improved security and productivity during the transformation.
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Riverbed Cloud Steelhead appliances helped Schneider Electric move IT infrastructure to the cloud. The company wanted more business agility and... lower costs. Riverbed enabled fast migration to Amazon Web Services and improved global data access. Schneider Electric now addresses business changes in minutes instead of months. Cloud pricing lets them pay only for what they use.
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Riverbed Acceleration and SteelHead helped Engen centralize IT resources and data. Engen faced challenges with complex IT infrastructure, high costs,... and the need for better user experience. The solution improved employee productivity and end-user satisfaction. Engen saw a decrease in operational costs and improved data security. The company achieved an 80% reduction of data across WAN, leading to faster application speeds and lower bandwidth needs.
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Aternity by Riverbed gave Kent Community Health NHS Foundation Trust better visibility into clinician device performance. The IT team can... now auto-remediate incidents and troubleshoot issues before they impact staff. This improved productivity and reduced downtime for clinical staff. The trust only upgrades poor performing devices, lowering asset refresh costs. The solution helps improve patient care and clinician experience.
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Aternity from Riverbed helped The Princess Alexandra Hospital NHS Trust improve clinician productivity and digital experience. The hospital serves 350,000... people and supports over 4,000 staff. With Aternity, they achieved a 99% reduction in SLA breaches on service desk tickets. Automated problem resolution and IT spend optimization led to projected savings of £3 million over five years. The solution increased visibility into end-user experience for better patient care.
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Princess Alexandra Hospital NHS Trust used Riverbed to improve network performance. The hospital faced slow application speeds that affected patient... care. Riverbed helped speed up critical applications and reduced downtime. Staff now access records faster and provide better service. The solution improved IT reliability for the hospital.
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Riverbed helped Global Credit Union improve network performance. The credit union faced slow application speeds and connectivity issues. Riverbed's solution... increased application response times and reduced downtime. Employees now work faster and serve members better. The IT team can monitor and fix problems quickly. Network visibility improved across all branches.
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Riverbed Aternity helped Brisbane Airport Corporation gain full visibility into user experience and IT operations. The team manages nearly 300... SaaS applications, including critical airport systems. With Riverbed Aternity Employee Experience and IQ Ops, BAC improved monitoring, reduced operational costs, and lowered environmental impact. The solution enabled proactive issue detection and better decision-making, boosting employee productivity and business performance. Data-driven insights removed blame and focused the team on quality outcomes.
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Riverbed AppResponse helped Turkcell Global Bilgi cut mean time to resolution and boost customer satisfaction. The company improved network responsiveness... by removing duplicate DNS records. AppResponse gave real-time visibility into live network traffic and user interactions. Agent efficiency and user experience increased. Data insights now support leadership and growth.
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Riverbed unified observability platform helped Zain Jordan cut incident response time. The company gained full-stack visibility and faster troubleshooting. Teams... used real-time dashboards for better collaboration. Application-layer insights enabled quick root-cause analysis. Operational costs dropped after deployment.
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Aternity DEM helped Intel improve device manageability for 10,000 employees. Intel IT deployed the digital experience platform in under a... week. The solution increased visibility into device reliability and user experience. IT teams could now spot and fix issues before users complained. The platform also reduced service desk ticket volume and duration. Intel gained detailed data on app and device performance, Wi-Fi, and VPN usage.
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Riverbed helped Global Credit Union gain full visibility into its IT environment. The credit union struggled with isolated monitoring tools... and slow problem resolution. Riverbed provided unified dashboards and faster issue diagnosis. The solution reduced incident counts by 150-200 per month with auto remediation. Members now enjoy a stable, high-performing service experience.
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Riverbed helped ELARABY improve network performance and application visibility. ELARABY faced slow application response times and network bottlenecks. Riverbed's solution... provided real-time monitoring and faster troubleshooting. As a result, ELARABY saw better productivity and user satisfaction. The IT team gained control over their digital infrastructure. Riverbed enabled smoother business operations for ELARABY.
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Aternity from Riverbed gave EDF UK full visibility into end-user experience for its contact center. The company faced slow application... performance, device downtime, and compliance risks. With Aternity, EDF UK quickly resolved issues, reduced manual effort, and improved productivity. Automated remediation removed non-compliant apps, boosting digital experience for both employees and customers. EDF UK now delivers stable, high-performing digital services across its network.
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