Riverbed Overview
Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.
Use Cases
Customers recommend Collaboration, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Riverbed.
Business Priorities
Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Riverbed.
Riverbed Use-Cases and Business Priorities: Customer Satisfaction Data
Riverbed works with different mediums / channels such as Chat. Skype. E-Mail etc.
Riverbed's features include Ticketing, Alerts: Popups & Notifications, and Dashboard. and Riverbed support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Riverbed analytics capabilities include Analytics, and Custom Reports.
Reviews
"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta
Peer review evidence (same sources as the product rating summary)
"...Ensure the performance of collaboration apps like Office 365 and Skype for Business meet business requirements. ..." Digital Work Place Service for Optimal User Experience & Costs
"...With Aternity, enterprises gain right-time business intelligence that will drive and influence effective IT and business decisions associated with end user experience management...." Peer review by Chris Shipley, Executive Producer, DEMO08, DEMO08
"...SLA with an Experience Level Agreement (XLA)..." Monitor Performance of SaaS-Delivered Apps From Users's Device
Riverbed, Quadient CCM platform, Contentsquare, Whatfix, RapidSpike, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Optimizing digital experiences is made accessible by Riverbed. The full potential of digital possibilities is illuminated and accelerated.
Popular Business Setting
for Riverbed
Top Industries
- Legal Services
Popular in
- Enterprise
Riverbed is popular in Legal Services, and is widely used by Enterprise,
Riverbed Customer wins, Customer success stories, Case studies
What makes Riverbed ideal for Collaboration?
What Are the key features of Riverbed for Competitive Intelligence?
How can Riverbed enhance your Contract Management process?
Why is Riverbed the best choice for Performance Management?
11 buyers and buying teams have used Cuspera to assess how well Riverbed solved their Digital Experience Platform needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Plichta PC Experience Supervisor Winston & Strawn |
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Jeremy Hoyland Managing Partner Simmons & Simmons |
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
A 70+-year-old multinational provider of investment services - Financial Services - Very Large
The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption
Peers used Riverbed for collaboration and competitive intelligence
Riverbed Competitors
Riverbed Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Riverbed
Overall Risk Meter
Top Failure Risks for Riverbed
Riverbed Technology News
Riverbed Wins 'AIOps Platform of the Year' at 2026 AI Breakthrough ...
Riverbed has been awarded the "AIOps Platform of the Year" at the 2026 AI Breakthrough Awards, recognizing its innovation in AI-powered IT operations. The platform enhances IT operations with predictive and autonomous capabilities, integrating AI and machine learning to prevent disruptions. This accolade highlights Riverbed's leadership in transforming IT operations and supporting digital transformation initiatives.
Flagship Riverbed Observability Platform Receives Generative, Predictive And Agentic AI Infusion
Riverbed has enhanced its observability platform with new AI features, including generative, predictive, and agentic AI capabilities. The platform now includes modules for unified communications and network packet analysis, integrating with service management platforms like ServiceNow. These updates aim to improve IT operations by providing predictive insights and real-time analytics, catering to customer demand for enhanced network and cloud monitoring.
Riverbed achieves FedRAMP Class D certification for high-security government cloud platform
Riverbed has achieved FedRAMP Class D certification for its government cloud platform, enhancing its security compliance for US federal agencies. This certification allows Riverbed to offer secure observability and digital transformation solutions, meeting stringent federal cybersecurity standards. The platform supports federal agencies in modernizing IT operations and accelerating digital initiatives with high-security requirements.
Riverbed Achieves FedRAMP® Class D (High) Certification for Its High ...
Riverbed has achieved FedRAMP Class D (High) Certification for its Riverbed Platform for Government, marking a significant milestone in cloud security compliance. This certification allows federal agencies to confidently adopt Riverbed's solutions, ensuring stringent cybersecurity standards are met while supporting digital transformation initiatives.
Riverbed Technology Profile
HQ Location
125 Cambridgepark Drive Cambridge, MA
Employees
101-250
Social
Financials
SERIES D
