Customer stories

Product Business Settings

Riverbed is popular in Legal Services industry and is widely used by Enterprise.

Riverbed Product Overview

Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.

How satisfied the customers are with Riverbed use-cases

Reviews

"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta
"Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how the...se apps are performing." - Jeremy Hoyland

Riverbed Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Riverbed testimonial

Mike Plichta

PC Experience Supervisor

Winston & Strawn

The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta
Riverbed testimonial

Jeremy Hoyland

Managing Partner

Simmons & Simmons

Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland
CUSTOMERS TESTIMONIALS
Riverbed testimonial

Mike Plichta

PC Experience Supervisor

Winston & Strawn

The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta
Riverbed testimonial

Jeremy Hoyland

Managing Partner

Simmons & Simmons

Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland

Global Credit Union - Financial Services

Riverbed helped Global Credit Union gain full visibility into its IT environment. The credit union struggled with isolated monitoring tools and slow problem resolution. Riverbed provided dashboards a...nd actionable insights across 72 locations. This led to faster issue diagnosis, improved security, and better performance. Incident counts dropped by 150-200 per month with auto remediation. Members and employees now enjoy a stable, high-quality experience.

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Kent Community Health NHS Foundation Trust - Hospital & Health Care

Aternity by Riverbed helped Kent Community Health NHS Foundation Trust improve digital experience for clinicians. The trust faced limited visibility into device and application performance, slow root... cause analysis, and no insight into end-user experience. With Aternity, they gained detailed visibility, proactive troubleshooting, and auto-remediation. The solution avoided unnecessary device replacements, saving costs. The trust saw a direct return on investment by not needing to replace 42% of devices aged 5 years or older.

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ELARABY - Consumer Electronics

Riverbed SteelHead SaaS helped ELARABY improve Microsoft 365 performance for 6,000 employees. The company reduced bandwidth needs to support SaaS applications. Data transfer was optimized by 60%, sav...ing 900GB per day. ELARABY increased data transfer between sites by 50% with no extra cost. Employees now have a faster, more responsive user experience.

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EDF - Utilities

Aternity from Riverbed helped EDF, the UK's largest coal-free power producer, improve digital experiences for users. EDF faced slow applications, long response times, and poor transparency in its con...tact center. With Aternity, EDF gained real-time insights into user experience across devices and applications. The solution enabled faster troubleshooting, better response times, and proactive problem solving. EDF now makes data-driven decisions and has improved both employee productivity and customer experience.

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Ingérop - Construction

Riverbed NetProfiler and Acceleration solutions helped Ingérop, a French engineering consultancy, improve network efficiency. Ingérop faced slow network connections and inconsistent application perfo...rmance. They used Riverbed SteelHead and SteelHead Mobile to boost visibility and performance. Employee productivity increased by 10–15%. Network traffic dropped by 50%. Ingérop saved €200,000 per year on bandwidth costs.

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Intel - Computer Hardware - Very Large

Aternity DEM helped Intel improve device manageability for 10,000 employees. Intel IT deployed the digital experience platform in under a week. The solution increased visibility into device reliabili...ty and user experience. IT teams could now spot and fix issues before users complained. The platform also reduced service desk ticket volume and duration. Intel gained detailed data on app and device performance, Wi-Fi, and VPN usage.

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The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption

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Peers used Riverbed for collaboration and competitive intelligence

Riverbed Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.45/5

Read Reviews (7)
Analytics

4.88/5

Read Reviews (74)
Custom Reports

4.79/5

Read Reviews (31)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.45/5

Read Reviews (7)
Analytics

4.88/5

Read Reviews (74)
Custom Reports

4.79/5

Read Reviews (31)

Software Failure Risk Guidance

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for Riverbed

Overall Risk Meter

Low Medium High

Top Failure Risks for Riverbed

Riverbed Technology News

Product
 

Riverbed survey reveals AI readiness gap

Riverbed's 2025 State of AI Readiness for AIOps Report highlights a gap between AI investment and deployment success, with only 10% of projects fully operational. The survey, involving 1,200 global tech professionals, reveals a decline in AI readiness, despite increased spending. The report emphasizes the importance of data quality and network performance, with OpenTelemetry seen as crucial for future AI initiatives.

Awards
 

Riverbed Outperforms as Innovator in 2025 GigaOm Radar for AIOps Solutions

Riverbed has been recognized as an Outperformer in the 2025 GigaOm Radar for AIOps Solutions, highlighting its platform strategy and innovation. The report underscores Riverbed's comprehensive observability platform, AI capabilities, and automation at scale. Riverbed's advancements in AI-driven automation and unified data architecture position it as a leader in transforming IT operations with AIOps.

Executive
 

Nick Kempt appointed to lead customer success across APJ at Riverbed

Riverbed has promoted Nick Kempt to Director of Customer Success and Professional Services for the Asia Pacific and Japan region. Kempt will lead a team focused on enhancing customer engagement and optimizing the adoption of Riverbed's AIOps and observability solutions. His role aims to align technical expertise with business objectives, improve digital experiences, and drive measurable returns on investment for clients.

Executive
 

iTWire - Riverbed Appoints Industry Veteran Nick Kempt to Lead Customer Success and Professional Services for APJ Region

Riverbed has promoted Nick Kempt to lead Customer Success and Professional Services for the APJ region. This move aims to enhance customer engagement and drive the adoption of AI automation solutions. Kempt's role will focus on aligning technical expertise with business outcomes to improve digital experiences and operational efficiency for enterprise customers.

Riverbed Technology Profile

Company Name

Riverbed Technology

Company Website

https://www.riverbed.com/

Year Founded

2004

HQ Location

125 Cambridgepark Drive Cambridge, MA

Employees

101-250

Social

Financials

SERIES D