Riverbed Overview
Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.
Use Cases
Customers recommend Collaboration, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Riverbed.
Business Priorities
Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Riverbed.
Riverbed Use-Cases and Business Priorities: Customer Satisfaction Data
Riverbed works with different mediums / channels such as Chat. Skype. E-Mail etc.
Riverbed's features include Ticketing, Alerts: Popups & Notifications, and Dashboard. and Riverbed support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Riverbed analytics capabilities include Analytics, and Custom Reports.
Reviews
"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta
Riverbed, Quadient CCM platform, Contentsquare, Whatfix, RapidSpike, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Optimizing digital experiences is made accessible by Riverbed. The full potential of digital possibilities is illuminated and accelerated.
Popular Business Setting
for Riverbed
Top Industries
- Legal Services
Popular in
- Enterprise
Riverbed is popular in Legal Services, and is widely used by Enterprise,
Comprehensive Insights on Riverbed Use Cases
What makes Riverbed ideal for Collaboration?
How efficiently Does Riverbed manage your Competitive Intelligence?
How can Riverbed optimize your Contract Management Workflow?
How does Riverbed facilitate Performance Management?
11 buyers and buying teams have used Cuspera to assess how well Riverbed solved their Digital Experience Platform needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Plichta PC Experience Supervisor Winston & Strawn |
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Jeremy Hoyland Managing Partner Simmons & Simmons |
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
Case Studies
CASE STUDY Elaraby Group
CASE STUDY Elaraby Group
CASE STUDY EDF
CASE STUDY ELARABY
CASE STUDY Future Publishing
CASE STUDY EDF
Video
The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption
Peers used Riverbed for collaboration and competitive intelligence
Riverbed Competitors
Riverbed Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Riverbed
Overall Risk Meter
Top Failure Risks for Riverbed
Riverbed Technology News
Riverbed Outperforms as Innovator in 2025 GigaOm Radar for AIOps Solutions
Riverbed has been recognized as an Outperformer in the 2025 GigaOm Radar for AIOps Solutions, highlighting its platform strategy and innovation. The report underscores Riverbed's comprehensive observability platform, AI capabilities, and automation at scale. Riverbed's advancements in AI-driven automation and unified data architecture position it as a leader in transforming IT operations with AIOps.
Nick Kempt appointed to lead customer success across APJ at Riverbed
Riverbed has promoted Nick Kempt to Director of Customer Success and Professional Services for the Asia Pacific and Japan region. Kempt will lead a team focused on enhancing customer engagement and optimizing the adoption of Riverbed's AIOps and observability solutions. His role aims to align technical expertise with business objectives, improve digital experiences, and drive measurable returns on investment for clients.
iTWire - Riverbed Appoints Industry Veteran Nick Kempt to Lead Customer Success and Professional Services for APJ Region
Riverbed has promoted Nick Kempt to lead Customer Success and Professional Services for the APJ region. This move aims to enhance customer engagement and drive the adoption of AI automation solutions. Kempt's role will focus on aligning technical expertise with business outcomes to improve digital experiences and operational efficiency for enterprise customers.
Riverbed Named a Leader in 2025 Gartner® Magic Quadrant for Digital Employee Experience
Riverbed has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Digital Employee Experience. This distinction highlights Riverbed's strength in AI-powered observability and digital experience management solutions for enterprises. The recognition affirms Riverbed's innovation and leadership in optimizing digital workplace performance.
Riverbed Technology Profile
HQ Location
125 Cambridgepark Drive Cambridge, MA
Employees
101-250
Social
Financials
SERIES D
