Riverbed Overview
Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.
Use Cases
Customers recommend Collaboration, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Riverbed.
Business Priorities
Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Riverbed.
Riverbed Use-Cases and Business Priorities: Customer Satisfaction Data
Riverbed works with different mediums / channels such as Chat. Skype. E-Mail etc.
Riverbed's features include Ticketing, Alerts: Popups & Notifications, and Dashboard. and Riverbed support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Riverbed analytics capabilities include Analytics, and Custom Reports.
Reviews
"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta
Peer review evidence (same sources as the product rating summary)
"...Achieve Collaboration Goals by Delivering Excellent User Experience. Challenges...." End User Experience Monitoring for Microsoft Office 365
"...Compare your organization's digital experience to others in the market by leveraging our IT service benchmark data from millions of devices under management. ..." Solutions Overview
"...Level Agreements (XLAs) ..." IT Service Benchmarking: Leverage Data to Improve Performance
Riverbed, Quadient CCM platform, Contentsquare, Whatfix, RapidSpike, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Optimizing digital experiences is made accessible by Riverbed. The full potential of digital possibilities is illuminated and accelerated.
Popular Business Setting
for Riverbed
Top Industries
- Legal Services
Popular in
- Enterprise
Riverbed is popular in Legal Services, and is widely used by Enterprise,
Riverbed Customer wins, Customer success stories, Case studies
How does Riverbed address your Collaboration Challenges?
How efficiently Does Riverbed manage your Competitive Intelligence?
What makes Riverbed ideal for Contract Management?
What benefits does Riverbed offer for Performance Management?
11 buyers and buying teams have used Cuspera to assess how well Riverbed solved their Digital Experience Platform needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Plichta PC Experience Supervisor Winston & Strawn |
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Jeremy Hoyland Managing Partner Simmons & Simmons |
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
Brisbane Airport Corporation - Transportation/Trucking/Railroad - Large
Ministère de l’Intérieur - Government Administration - Very Large
Turkcell Global Bilgi - Information Technology And Services - Very Large
Arab National Bank - Banking - Large
The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption
Peers used Riverbed for collaboration and competitive intelligence
Riverbed Competitors
Riverbed Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Riverbed
Overall Risk Meter
Top Failure Risks for Riverbed
Riverbed Technology News
Riverbed Technology Names Carahsoft Distributor of the Year for 2025
Riverbed Technology awarded Carahsoft as the Distributor of the Year for 2025, recognizing its significant role in delivering AI-powered observability solutions to the public sector. This accolade highlights Carahsoft's effective collaboration with Riverbed, driving growth and enhancing digital experiences for government agencies.
Riverbed unveils new AI innovations for autonomous IT operations
Riverbed has introduced new AI-powered features in its Aternity platform to enhance autonomous IT operations. These innovations include Riverbed IQ 4.0 for intelligent workflows, Riverbed Q for conversational interfaces, and AI Assurance for AI observability. Other features like Aternity Replay 2.0 and High Frequency Analytics offer advanced troubleshooting and fleet-wide visibility. These updates aim to shift IT operations from reactive to prevention-first models, enhancing digital employee experiences.
Riverbed Redefines the Era of Zero Disruption for Digital Employee ...
Riverbed has announced new innovations integrated into Aternity, marking a shift towards autonomous IT operations for digital employee experience. The updates include Riverbed IQ 4.0, Riverbed Q, AI Assurance, Aternity Replay 2.0, High Frequency Analytics, APM+, and Data Express. These enhancements aim to prevent disruptions, improve operational intelligence, and offer high-speed data movement, with several features available now and others expected by summer 2026.
Riverbed Defines the Era of Zero Disruption for Digital Employee Experience
Riverbed has announced new AI-driven innovations within its Aternity platform, marking a shift towards autonomous IT operations for digital employee experience. These enhancements include Riverbed IQ 4.0, Riverbed Q, AI Assurance, Aternity Replay 2.0, High Frequency Analytics, and APM+, aimed at preventing disruptions and improving IT efficiency. The innovations focus on proactive issue resolution, leveraging AI for enhanced data visibility and operational intelligence.
Riverbed Technology Profile
HQ Location
125 Cambridgepark Drive Cambridge, MA
Employees
101-250
Social
Financials
SERIES D
