Infinity Call Tracking Overview

Infinity's call analytics solution is a strategic asset for businesses aiming to enhance marketing campaign performance and boost sales. By offering detailed insights into customer interactions, Infinity enables companies to refine their marketing strategies and improve customer experience (CX). This tool provides a comprehensive view of call data, allowing businesses to make informed decisions before, during, and after customer interactions. The analytics capabilities of Infinity ensure that every call contributes positively to customer engagement and sales outcomes. This focus on data-driven decision-making positions Infinity as a valuable tool for businesses seeking to optimize their demand generation efforts.

Use Cases

Customers recommend Tracking & Monitoring Communications, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using Infinity Call Tracking.

Other use cases:

  • Competitive Intelligence
  • Channel Marketing
  • Lead Qualification: Technographic
  • Lead Qualification: Behavioural
  • Rating And Review Management
  • Campaign Management
  • Helpdesk Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Infinity Call Tracking.

Other priorities:

  • Improve Efficiency
  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Infinity Call Tracking Use-Cases and Business Priorities: Customer Satisfaction Data

Infinity Call Tracking works with different mediums / channels such as Phone Calls. E-Mail. Out Of Home etc.

Infinity Call Tracking's features include Landing Page, and SEM. and Infinity Call Tracking support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Infinity Call Tracking analytics capabilities include Custom Reports, and Analytics.

Reviews

"...With Infinity, you can track calls from your website and know exactly which marketing activity brought those visitors to your site...." Peer review

Peer review evidence (same sources as the product rating summary)

"...I like how in-depth the call tracking is and how easy the UI is to use...." Peer review by Dan, Icelolly Marketing Ltd
"...Call Tracking Infinity Call Tracking is a cloud-based solution designed to help businesses automate processes for tracking customer interactions on various platforms including websites, emails, landing pages, brochures and more...." Peer review
"...Teams using Infinity Call Tracking can create fixed trackable offline numbers to promote digital campaigns and advertise products/services through flyers, business cards, posters, broadcast advertisements and more...." Peer review

Infinity Call Tracking, FOURSQUARE, Media.net, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Infinity Call Tracking is a cloud-based platform offering call intelligence for sales, marketing, and contact centers. It enhances customer engagement, increases sales, and integrates seamlessly with other software.

Popular Business Setting

for Infinity Call Tracking

Top Industries

  • Marketing and Advertising
  • Financial Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infinity Call Tracking is popular in Marketing And Advertising, Financial Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infinity Call Tracking Customer wins, Customer success stories, Case studies

How does Infinity Call Tracking address your Tracking & Monitoring Communications Challenges?

Why is Infinity Call Tracking the best choice for Engagement Management?

What makes Infinity Call Tracking ideal for Channel Marketing?

11 buyers and buying teams have used Cuspera to assess how well Infinity Call Tracking solved their Other Demand Generation needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

 

Stannah - Consumer Goods - Large

Andover, UK

Infinity call intelligence helped Stannah boost PPC call conversions by 28%. Stannah used Infinity to track calls and understand which digital ads drove phone leads. The solution reduced low-value PP...C calls by 20% and increased qualified calls. Stannah grew their PPC team and improved call routing in contact centers. They rolled out Infinity to 11 markets and integrated it with their CRM systems.

 

sk:n - Hospital & Health Care - Medium

Birmingham, UK

Infinity call tracking helped sk:n increase unique qualified calls by 155%. The solution enabled sk:n to track inbound calls from multiple channels, including email, PPC, and SEO. With Infinity, 45% ...of calls are now qualified sales calls and waste calls from PPC dropped by 22%. The marketing team used these insights to optimize campaigns, reduce costs, and improve customer engagement. Integrating Infinity with Marin bid management further improved PPC performance and resource allocation.

 

Semetrical - Marketing And Advertising - Small

London, UK

Infinity call tracking helped Semetrical boost calls from SEO by 59%. PPC clicks became 34.9% more likely to lead to calls. The agency saw a 26% uplift in call goals for their clients. Infinity's int...egration with Google Analytics and Google Ads gave Semetrical clear insight into what drives sales calls. The platform was easy to set up and delivered measurable results quickly. Semetrical now recommends Infinity to all clients who rely on phone sales.

 

Scott Dunn - Hospitality - Medium

London, UK

Infinity call tracking helped Scott Dunn, a luxury travel operator, boost tracked call volumes by 80%. The company saw a 53% increase in digitally tracked US bookings. Global conversion rates rose by... 48%. Scott Dunn lowered their cost per acquisition by 35% in the US. They gained better visibility into marketing performance and used data to drive more bookings.

 

Saint Leo University - Education - Medium

St. Leo, USA

Infinity call tracking helped Saint Leo University boost high-quality calls from PPC by 113%. The university saw a 78% increase in total incoming calls and a 25% reduction in call wait times. Dynamic... phone numbers and call insights improved marketing and staffing decisions. Call recordings were used to train admissions counselors. Saint Leo now attributes more calls accurately and plans to expand Infinity’s features.

 

Saga Holidays - Hospitality - Large

Folkestone, UK

Infinity call tracking helped Saga Holidays discover that 36% of their high-value sales calls came from SEO. The platform tracked every customer touchpoint, revealing which channels drove bookings an...d brochure requests. Saga saw a 22% increase in high-value calls from their website and reduced support calls from web traffic by 25%. They also identified new commercial value in email and social campaigns. This insight let Saga optimise their marketing and sales strategies for better results.

lightning

Peers used Infinity Call Tracking for tracking & monitoring communications and engagement management

Infinity Call Tracking Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5

Read Reviews (28)
Analytics

4.03/5

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5

Read Reviews (28)
Analytics

4.03/5

Read Reviews (18)

Infinity Call Tracking Integrations

Infinity Call Tracking integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for Infinity Call Tracking

Overall Risk Meter

Low Medium High

Top Failure Risks for Infinity Call Tracking

Infinity Tracking Limited News

Product

Infinity Nikki Getting Big New Update on April 23

Infinity Nikki, developed by Infold Games, is set to release Version 2.5 on April 23, 2026. This update will expand the Itzaland map with the new Boneyard zone and introduce new Ability Outfits, including the Dragonbone Master outfit. The update promises technical improvements and new features like styling contests and expanded combat challenges in the Merit Arena.

Partnership

Basata, Infinity partner to expand EV charging payments in Egypt

Infinity and Basata have formed a partnership to enhance EV charging payment systems in Egypt. This collaboration aims to streamline payment processes for electric vehicle charging, leveraging Infinity's call analytics software capabilities.

Partnership

Infinity Service Co., Ltd. appointed as authorized agent in Taiwan

Infinity Service Co., Ltd. has been appointed as the authorized agent for Infinity Call Analytics Software in Taiwan, expanding the company's reach in the region.

Product

Infinity Nikki X Stardew Valley Collab Announced : Release Date & Start Times

Infold Games announced a collaboration between Infinity Nikki and Stardew Valley, launching on September 1, 2025, with the Infinity Nikki 1.9 update. This marks the first major crossover for the gacha RPG. While details are sparse, the event may introduce new features inspired by Stardew Valley, such as potential farming abilities.

Infinity Tracking Limited Profile

Company Name

Infinity Tracking Limited

Company Website

https://www.infinity.co/uk

HQ Location

Reigate, Surrey

Employees

51-100

Social

Financials

PRIVATE