RedEye helped East Midlands Railway (EMR) manage urgent travel disruption communications. EMR used RedEye’s single customer view and segmentation tools to quickly identify and contact affected passen...gers. The RedEye team created and sent service message emails at short notice, using EMR’s customer data. This ensured customers received timely updates and could plan their journeys. EMR praised RedEye for their fast response and deep knowledge of customer data.
RedEye helped Gtech use predictive frequency optimisation for email marketing. Gtech shifted from direct mail and TV to email as their main channel. RedEye analysed engagement data and built custom s...egments. Gtech increased email frequency without hurting sender reputation. Highly engaged contacts grew by 17%. Open rates reached 40% and conversion rates hit 4.1%. Email became a main driver of revenue for Gtech.
RedEye's marketing automation platform helped Travelodge boost email revenue by 40% year over year. Travelodge used data-driven journey mapping and personalized pre-stay campaigns to improve customer... experience. The new campaigns increased website visits from email by 86% and delivered 370% more revenue per email sent compared to standard newsletters. Unique open rates for pre-stay emails reached 76.88%, with click rates up to 34.78%. The value of an opted-in email address rose by 9% in 2018 versus 2017.
RedEye helped Elegant Resorts move to a data-driven marketing automation platform in just six weeks. The team created a single customer view and integrated with booking systems. Elegant Resorts autom...ated manual campaigns and improved personalisation. The migration caused minimal disruption. Results included greater email engagement, better customer retention, and higher conversion rates.
RedEye helped Travelodge launch a new 14-stage abandoned basket email series. The emails used customer data to create a hyper-personalised experience. This new journey increased email revenue by 50%.... Unique open rates rose by 12% and unique click rates went up by 15.7%. The campaign sent targeted messages over 60 days, boosting conversions and customer engagement.
RedEye's predictive churn model helped allbeauty improve customer retention. allbeauty used AI and machine learning to predict when customers might leave. They targeted these customers with personali...sed reactivation campaigns. This led to a 518.7% increase in revenue and a 414.6% increase in sales. They also saw a 6.2% increase in click-through rates and reduced emails sent by 27%. The strategy helped allbeauty keep more customers and boost engagement.
RedEye helped Get The Label fix their Gmail sender reputation. The team used list hygiene and smart segmentation to stop emails from going to spam. They added SMS and web personalization to reach mor...e customers. Interactive emails with personalized images and countdown timers boosted unique clicks by 126%. New automations like price drop alerts and a Snooze function improved customer retention and reduced unsubscribes. Get The Label saw higher engagement and more revenue from email marketing.
RedEye helped Magnet Trade improve their post purchase and post quote survey journeys. Magnet Trade added SMS to their email marketing using RedEye's platform. This change made it easier to reach tra...de customers who are often on-site. The result was a 33% increase in survey response rates. The team gained new customer insights and found the platform easy to use.
RedEye used AI and predictive analytics to help Travis Perkins reduce customer churn by 54%. The churn model analyzed customer behavior and identified those likely to leave. Travis Perkins used multi...-channel communications to re-engage these customers. The lapsed segment size dropped by 3.9%. Customer lifetime value increased by 34% in one year. The number of active contacts grew by nearly 90% in eight months.
RedEye helped World of Books use customer data to personalize email marketing. During lockdown, they adapted messaging to boost engagement and loyalty. They saw a 315% increase in revenue year on yea...r. Engagement rose by 85.4%. Sales of educational titles grew by 72%. The team used real-time and historic data to target customers and improve results.
RedEye helped MandM Direct use data-driven personalisation across the customer lifecycle. MandM Direct unified their customer data and used RedEye's platform to automate over 55 personalised campaign...s. They improved targeting by segmenting customers and personalising emails based on behaviour and lifecycle stage. RedEye's predictive engagement model led to a 17% increase in revenue with only a 2% increase in message volume. MandM Direct achieved seven-figure revenues with limited human intervention.
RedEye helped Get The Label fix their Gmail sender reputation. They used segmentation and list cleaning to stop emails going to spam. Multi-channel marketing with SMS, retargeting, and web personalis...ation grew their reach. Interactive emails with countdown timers and images boosted unique clicks by 126%. Customer lifecycle automations like price drop alerts and a snooze function improved engagement and kept more customers. The snooze feature saved 46% of users from unsubscribing.
RedEye’s managed services helped WatchShop boost revenue by 139%. The team set up over 30 automated customer journeys and improved email marketing. WatchShop saw a 738% return on investment. Their en...gaged customer database grew by more than 128%. RedEye also created custom audience segments for Google Ads and Facebook, increasing ad engagement and reducing waste.
RedEye helped Hayloft use marketing automation to improve customer interactions. Hayloft switched from their old email service provider to RedEye for better technology and support. RedEye set up auto...mated email campaigns like welcome journeys and abandoned basket reminders. Hayloft saw a 305% return on investment in the first year. Automated emails brought in 6.3% of total revenue that might have been lost. Open rates reached 59.41%, click rates 27.68%, and conversion rates 7.66%.
RedEye's marketing automation platform helped allbeauty boost email income by 44% in the first year. The solution enabled advanced segmentation and personalized campaigns. New behavioral emails like ...'Abandon Payday' and 'Abandon Category' drove a 41% conversion rate and £154,000 in extra revenue over six months. Open rates rose from 7.8% to 12.8%. The RedEye team supported allbeauty with data-driven strategies for better customer engagement.
RedEye Predictive Modeller helped Travis Perkins reduce customer churn. The company used AI and predictive analytics to find customers likely to leave. The churn model let them act early. They achiev...ed an 8.8% increase in retention. This improved their customer loyalty and business results.
RedEye helped Travis Perkins, a leading UK builder's merchant, launch their first ecommerce website. Travis Perkins wanted to grow their online business and needed a partner for digital marketing and... multi-channel customer journeys. RedEye provided marketing automation, predictive analytics, and usability testing. Travis Perkins trusted RedEye to guide their digital transformation and improve online customer experience.
RedEye helped MaxiNutrition improve marketing automation. The team used managed services to boost campaign output and efficiency. They built new workflows for welcome, abandonment, post-purchase, and... lapsing customers. MaxiNutrition saw a 37.8% increase in contactable customers in 12 months. The ROI from RedEye’s services was 95.6%. The company increased campaign frequency and engagement with features like countdown timers and voucher codes.
RedEye's marketing automation platform helped LV= use customer behavioural data to improve prospect conversion. LV= used features like cross device tracking and dynamic content to make marketing more... personal and timely. Over 36 months, LV= saw a 295% increase in conversion rate and a 76% increase in channel income. The platform reduced data complexity and improved communication accuracy. LV= worked with RedEye for over 10 years to optimize their automated marketing programs.
RedEye helped HomeServe improve their digital marketing with email marketing automation. HomeServe wanted to use their data to increase revenue and improve customer experience. RedEye provided expert...ise, support, and behavioral data to drive targeted campaigns. HomeServe saw a 63% increase in revenue from email, a 533% return on investment, and a 56% conversion rate. The partnership focused on customer engagement and retention.
RedEye helped Papa John's improve their email marketing. Papa John's used RedEye's interactive email content suite to make emails more engaging. They saw a 7.83% increase in last click conversion and... a 4.91% increase in average order value. The unsubscribe rate dropped by 30%. Unique click rate went up by 65.5%. Papa John's team found the platform easy to use and helpful for running personalized campaigns.
RedEye helped TravelUp use marketing automation to support rapid growth. TravelUp created a single customer view by combining data from many sources. They used this data to send targeted and personal...ized emails. TravelUp saw a 12% increase in conversion rate. Behavioral emails made up only 0.24% of sends but generated 21.89% of revenue. Triggered campaigns with personalized content performed 300% better than newsletters.
RedEye helped England Lacrosse improve member engagement and commercial value. England Lacrosse needed to unify their membership data and send more personalised messages. RedEye's marketing automatio...n platform created a single customer view and streamlined communications. The platform made it easier to run targeted campaigns and increase campaign output. England Lacrosse now delivers more value to members and partners with better data and automation.
