Real-World Case Studies and Customer Success Stories with Qualtrics Customer Experience

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback... and spot burnout risks. Practice leaders used Qualtrics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.
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Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from... clinical visits to website interactions. Intermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.
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Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes... to spot and fix issues fast. After adding QR codes in outpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.
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Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics to analyze feedback... and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
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Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes... to spot and fix issues fast. After adding QR codes in outpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.
Show More..

Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics to analyze feedback... and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
Show More..

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback... and spot burnout risks. Practice leaders used Qualtrics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.
Show More..

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from... clinical visits to website interactions. Intermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.
Show More..

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes... to spot and fix issues fast. After adding QR codes in outpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.
Show More..

Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics to analyze feedback... and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
Show More..

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from... clinical visits to website interactions. Intermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.
Show More..

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes... to spot and fix issues fast. After adding QR codes in outpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.
Show More..

Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics to analyze feedback... and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
Show More..

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback... and spot burnout risks. Practice leaders used Qualtrics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.
Show More..

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from... clinical visits to website interactions. Intermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.
Show More..

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes... to spot and fix issues fast. After adding QR codes in outpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.
Show More..

Qualtrics helped Ocean County Health Department reach more diverse communities and improve care delivery. OCHD used Qualtrics to analyze feedback... and address unique needs of groups like seniors and orthodox religious communities. Automation freed up staff to focus on care, supporting 30,000 families with only 40 team members. The new system improved feedback quality and helped identify at-risk children needing intervention. OCHD can now directly message 165,000 residents and engage more families from at-risk communities.
Show More..

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback... and spot burnout risks. Practice leaders used Qualtrics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.
Show More..

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from... clinical visits to website interactions. Intermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.
Show More..

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback... from musicians. During the Montage keyboard project, Yamaha surveyed customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.
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LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in... weeks instead of three months. Employee engagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.
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Qualtrics helped Mercado Libre improve customer and employee experiences across Latin America. MELI used Qualtrics to boost seller NPS survey... response rates from 2% to 25% by using WhatsApp. Customer service NPS improved by 10-15 points after making it easier to reach live associates. Employee engagement reached 85%. MELI ranked 4th for 'Greatest Places to Work' in Latin America. Qualtrics enabled MELI to quickly gather feedback and make changes for buyers, sellers, and employees.
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Qualtrics helped Shake Shack use customer insights to improve products and marketing. Shake Shack moved from gut-feeling to data-driven decisions... as it grew to over 500 locations. With Qualtrics, they linked customer experience and brand metrics, managed costs, and grew revenue. Product research led to renaming a lemonade, making it the top seller. The Hot Ones Chicken Sandwich brought in the most new and lapsed guests for a limited time offer. Shake Shack saw a 30% increase in likelihood to recommend and a 17% increase in locations.
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Qualtrics helped Mercado Libre improve customer and employee experiences across Latin America. MELI used Qualtrics to boost seller NPS survey... response rates from 2% to 25% by using WhatsApp. Customer service NPS improved by 10-15 points after making it easier to reach live associates. Employee engagement reached 85%. MELI ranked 4th for 'Greatest Places to Work' in Latin America. Qualtrics enabled MELI to quickly gather feedback and make changes for buyers, sellers, and employees.
Show More..

Qualtrics helped Shake Shack use customer insights to improve products and marketing. Shake Shack moved from gut-feeling to data-driven decisions... as it grew to over 500 locations. With Qualtrics, they linked customer experience and brand metrics, managed costs, and grew revenue. Product research led to renaming a lemonade, making it the top seller. The Hot Ones Chicken Sandwich brought in the most new and lapsed guests for a limited time offer. Shake Shack saw a 30% increase in likelihood to recommend and a 17% increase in locations.
Show More..

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback... from musicians. During the Montage keyboard project, Yamaha surveyed customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.
Show More..

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in... weeks instead of three months. Employee engagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.
Show More..

Qualtrics helped Mercado Libre improve customer and employee experiences across Latin America. MELI used Qualtrics to boost seller NPS survey... response rates from 2% to 25% by using WhatsApp. Customer service NPS improved by 10-15 points after making it easier to reach live associates. Employee engagement reached 85%. MELI ranked 4th for 'Greatest Places to Work' in Latin America. Qualtrics enabled MELI to quickly gather feedback and make changes for buyers, sellers, and employees.
Show More..

Qualtrics helped Shake Shack use customer insights to improve products and marketing. Shake Shack moved from gut-feeling to data-driven decisions... as it grew to over 500 locations. With Qualtrics, they linked customer experience and brand metrics, managed costs, and grew revenue. Product research led to renaming a lemonade, making it the top seller. The Hot Ones Chicken Sandwich brought in the most new and lapsed guests for a limited time offer. Shake Shack saw a 30% increase in likelihood to recommend and a 17% increase in locations.
Show More..

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback... from musicians. During the Montage keyboard project, Yamaha surveyed customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.
Show More..

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in... weeks instead of three months. Employee engagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.
Show More..

Qualtrics helped Mercado Libre improve customer and employee experiences across Latin America. MELI used Qualtrics to boost seller NPS survey... response rates from 2% to 25% by using WhatsApp. Customer service NPS improved by 10-15 points after making it easier to reach live associates. Employee engagement reached 85%. MELI ranked 4th for 'Greatest Places to Work' in Latin America. Qualtrics enabled MELI to quickly gather feedback and make changes for buyers, sellers, and employees.
Show More..

Qualtrics helped Shake Shack use customer insights to improve products and marketing. Shake Shack moved from gut-feeling to data-driven decisions... as it grew to over 500 locations. With Qualtrics, they linked customer experience and brand metrics, managed costs, and grew revenue. Product research led to renaming a lemonade, making it the top seller. The Hot Ones Chicken Sandwich brought in the most new and lapsed guests for a limited time offer. Shake Shack saw a 30% increase in likelihood to recommend and a 17% increase in locations.
Show More..

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback... from musicians. During the Montage keyboard project, Yamaha surveyed customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.
Show More..

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in... weeks instead of three months. Employee engagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.
Show More..

Qualtrics helped Mercado Libre improve customer and employee experiences across Latin America. MELI used Qualtrics to boost seller NPS survey... response rates from 2% to 25% by using WhatsApp. Customer service NPS improved by 10-15 points after making it easier to reach live associates. Employee engagement reached 85%. MELI ranked 4th for 'Greatest Places to Work' in Latin America. Qualtrics enabled MELI to quickly gather feedback and make changes for buyers, sellers, and employees.
Show More..

Qualtrics helped Shake Shack use customer insights to improve products and marketing. Shake Shack moved from gut-feeling to data-driven decisions... as it grew to over 500 locations. With Qualtrics, they linked customer experience and brand metrics, managed costs, and grew revenue. Product research led to renaming a lemonade, making it the top seller. The Hot Ones Chicken Sandwich brought in the most new and lapsed guests for a limited time offer. Shake Shack saw a 30% increase in likelihood to recommend and a 17% increase in locations.
Show More..

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual... engagement and pulse surveys, plus ad hoc feedback projects. Managers used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.
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Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual... engagement and pulse surveys, plus ad hoc feedback projects. Managers used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual... engagement and pulse surveys, plus ad hoc feedback projects. Managers used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual... engagement and pulse surveys, plus ad hoc feedback projects. Managers used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual... engagement and pulse surveys, plus ad hoc feedback projects. Managers used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.
Show More..

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a... ticketing system for website issues and gather feedback. This revealed problems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.
Show More..

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights... Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
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Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics... helped Microsoft match volunteers to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.
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Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics... helped Microsoft match volunteers to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.
Show More..

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights... Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
Show More..

Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics... helped Microsoft match volunteers to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.
Show More..

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights... Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
Show More..

Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics... helped Microsoft match volunteers to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.
Show More..

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights... Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
Show More..

Microsoft used Qualtrics to manage its MySkills4Afrika program. The program connects 130,000 Microsoft volunteers with African startups and organizations. Qualtrics... helped Microsoft match volunteers to projects and collect real-time feedback. 86% of beneficiaries said the program made a sustainable difference. 98% of assignments supported Microsoft’s business goals. 97% of employees saw leadership growth. Microsoft impacted 2 million lives and achieved 86% program satisfaction.
Show More..

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights... Explorer, the team now finds key themes in under 5 minutes. This saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.
Show More..

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback... using Qualtrics. During the pandemic, Kroger made over 30 policy changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.
Show More..

Qualtrics XM helped L. L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and...through their call center. L.L. Bean aligned products and messaging to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
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Qualtrics XM helped L. L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and...through their call center. L.L. Bean aligned products and messaging to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
Show More..

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback... using Qualtrics. During the pandemic, Kroger made over 30 policy changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.
Show More..

Qualtrics XM helped L. L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and...through their call center. L.L. Bean aligned products and messaging to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
Show More..

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback... using Qualtrics. During the pandemic, Kroger made over 30 policy changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.
Show More..

Qualtrics XM helped L. L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and...through their call center. L.L. Bean aligned products and messaging to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
Show More..

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback... using Qualtrics. During the pandemic, Kroger made over 30 policy changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.
Show More..

Qualtrics XM helped L. L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and...through their call center. L.L. Bean aligned products and messaging to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.
Show More..

Qualtrics OXM helped Ally Financial analyze all customer feedback using NLP and AI. Ally could now spot and fix customer... pain points across channels. Within months, the AI found 109 system issues and resolved 103. Ally achieved 10X more visibility into CX friction drivers. The company resolved 97% of issues from Voice of Customer surveys. Ally now anticipates and prevents customer problems before they happen.
Show More..

Qualtrics OXM helped Ally Financial analyze all customer feedback using NLP and AI. Ally could now spot and fix customer... pain points across channels. Within months, the AI found 109 system issues and resolved 103. Ally achieved 10X more visibility into CX friction drivers. The company resolved 97% of issues from Voice of Customer surveys. Ally now anticipates and prevents customer problems before they happen.
Show More..

Qualtrics OXM helped Ally Financial analyze all customer feedback using NLP and AI. Ally could now spot and fix customer... pain points across channels. Within months, the AI found 109 system issues and resolved 103. Ally achieved 10X more visibility into CX friction drivers. The company resolved 97% of issues from Voice of Customer surveys. Ally now anticipates and prevents customer problems before they happen.
Show More..

Qualtrics OXM helped Ally Financial analyze all customer feedback using NLP and AI. Ally could now spot and fix customer... pain points across channels. Within months, the AI found 109 system issues and resolved 103. Ally achieved 10X more visibility into CX friction drivers. The company resolved 97% of issues from Voice of Customer surveys. Ally now anticipates and prevents customer problems before they happen.
Show More..

Qualtrics OXM helped Ally Financial analyze all customer feedback using NLP and AI. Ally could now spot and fix customer... pain points across channels. Within months, the AI found 109 system issues and resolved 103. Ally achieved 10X more visibility into CX friction drivers. The company resolved 97% of issues from Voice of Customer surveys. Ally now anticipates and prevents customer problems before they happen.
Show More..

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over... 1,600 people in seven markets. They found that a sense of belonging was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.
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Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over... 1,600 people in seven markets. They found that a sense of belonging was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.
Show More..

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over... 1,600 people in seven markets. They found that a sense of belonging was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.
Show More..

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over... 1,600 people in seven markets. They found that a sense of belonging was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.
Show More..

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over... 1,600 people in seven markets. They found that a sense of belonging was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.
Show More..

Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs... and set up 31 action workflows, leading to over 10,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
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Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs... and set up 31 action workflows, leading to over 10,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Show More..

Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs... and set up 31 action workflows, leading to over 10,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Show More..

Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs... and set up 31 action workflows, leading to over 10,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Show More..

Qualtrics XM Platform helped ServiceNow improve customer experience by routing feedback to the right teams. ServiceNow streamlined 17 survey programs... and set up 31 action workflows, leading to over 10,000 follow-up actions. One customer’s NPS improved and their account value grew by more than 25% after fast follow-up. NPS scores for customers with follow-up are 12 points higher year over year. ServiceNow now measures the impact of experience investments and predicts effects on annual contract value.
Show More..

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place.... This let JetBlue find what mattered most to passengers and act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.
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Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place.... This let JetBlue find what mattered most to passengers and act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.
Show More..

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place.... This let JetBlue find what mattered most to passengers and act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.
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Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place.... This let JetBlue find what mattered most to passengers and act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate... from over 1,000 customers in the first year. Follow-up time with detractors reduced to 48 hours from 15 days.
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Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating.... They expanded surveys in nine languages and improved data accessibility. They now respond quickly to patient feedback.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate... from over 1,000 customers in the first year. Follow-up time with detractors reduced to 48 hours from 15 days.
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Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating.... They expanded surveys in nine languages and improved data accessibility. They now respond quickly to patient feedback.
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Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate... from over 1,000 customers in the first year. Follow-up time with detractors reduced to 48 hours from 15 days.
Show More..

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating.... They expanded surveys in nine languages and improved data accessibility. They now respond quickly to patient feedback.
Show More..

Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate... from over 1,000 customers in the first year. Follow-up time with detractors reduced to 48 hours from 15 days.
Show More..

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating.... They expanded surveys in nine languages and improved data accessibility. They now respond quickly to patient feedback.
Show More..

Hilton used Qualtrics XM for Customer Experience to collect and analyze guest feedback in real time. They replaced traditional post-stay... surveys with a continuous listening program, engaging guests before, during, and after their stay. Hilton used messaging and AI-driven analytics to identify and resolve guest issues quickly, like improving towel quality. The Stay Experience Platform helped Hilton break down silos and put customer feedback at the center of their operations. Hilton achieved faster problem resolution and real-time insights into guest experiences.
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Tetra Pak improved their research speed by 300%. Customer surveys now take 2 minutes. They achieved a 55% response rate... from over 1,000 customers in the first year. Follow-up time with detractors reduced to 48 hours from 15 days.
Show More..

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating.... They expanded surveys in nine languages and improved data accessibility. They now respond quickly to patient feedback.
Show More..