Real-World Case Studies and Customer Success Stories with Printix

Tungsten SignDoc helped AIA Group Limited launch iPoS, a paperless insurance application system on Apple iPads. Advisors used e-signatures to... make sales meetings smoother and more compliant. The solution improved customer onboarding for insurance. AIA achieved the largest single-company e-signature deployment at the time. The technology made insurance applications 100% paperless and more efficient.
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Tungsten TotalAgility helped Aviva uncover over 12,000 fraudulent insurance claims worth more than £113 million in 2020. Aviva used the... platform's OCR features to automate and improve its casualty claims fraud processes. Automation freed frontline staff from repetitive analysis, letting them focus on customer service. Aviva plans to expand use of OCR and NLP to further enhance claims processing. Tungsten Automation is a key partner in Aviva's digital transformation journey.
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Tungsten SignDoc helped AIA Singapore become the first insurer in Singapore to use advanced e-signature. In the first month, over... 7,000 cases were submitted using the Tungsten platform. The agency force quickly adopted digital signing and expanded it to face-to-face sales. AIA Singapore remains the only insurer offering the Sign with SingPass option on this platform. This move improved digital workflow and customer experience in insurance services.
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Tungsten TotalAgility helped a major European insurance company cut medical report processing times by 80%. The automation solution extracts 80%... of compliance data automatically. The company avoided 15% in payroll costs. Claims teams now spend more time on value-added work. Document and workflow automation improved efficiency in insurance claims processing.
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Tungsten TotalAgility helped a leading insurer automate check processing. The company cut end-to-end processing time from several minutes to under... one minute per check. 90% of checks matched automatically. The insurer achieved full ROI in 1.5 years. The solution eliminated manual re-keying and improved scalability during peak periods. The insurer worked with Genus Technologies to upgrade from Tungsten Capture to TotalAgility.
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Tungsten TotalAgility helped Aviva fight insurance fraud. Aviva used the solution to spot key fraud indicators. This led to over... 11,000 fraudulent claims found, worth £116 million. Fraud detection increased by 39% year-over-year. Aviva now stops 30 bogus claims each day, valued at £318,000. Teams spend less time on manual review and more time prosecuting fraud.
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Tungsten TotalAgility helped a leading French insurer modernize document processing. The company upgraded from Tungsten Transformation to TotalAgility. This change... brought flexible workflows and a simpler user interface. The insurer now processes over 20 million pages each year across all channels. They have moved from paper to digital, cutting paper use. The team plans to use Generative AI to improve document recognition and data quality.
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Tungsten TotalAgility helped a leading French insurer improve fraud prevention. The insurer upgraded from Tungsten Transformation to TotalAgility to boost... document recognition accuracy from 70% to a target of 90% using Generative AI. The new platform strengthens anti-fraud controls for ID cards and sensitive documents. Managers now save time by avoiding repetitive tasks and can focus on higher-value work. The insurer chose TotalAgility after a market evaluation.
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Tungsten TotalAgility helped Heffernan Insurance Brokers process 3x more documents daily. The company saw a 25% reduction in turnaround times... for customers. They achieved this growth with zero increase in employee headcount. Employees now spend only 25% of their time on document processing, down from 75%. Business grew nearly 30% year over year while keeping operations efficient.
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Tungsten Automation’s TotalAgility helped Aviva cut medical document review time from up to 30 minutes to just 2 minutes. Aviva processed over... 19.5 million documents through one platform. The solution saved more than 1,300 hours each year. Aviva achieved 99% accuracy in document review. Agents now spend more time helping customers.
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Tungsten Trade Finance Solution Framework, powered by Tungsten TotalAgility, helped a large European bank automate 80% of compliance data extraction. The bank avoided... a 15% increase in trade finance headcount. Manual sanctions screening was replaced with a digital workflow. Employees now focus on higher-value work. The bank delivers fast, compliant trade finance services and maintains quick turnaround times.
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Tungsten TotalAgility helps a regional US bank speed up customer onboarding. The bank uses TotalAgility to capture documents at branches,... cutting approval times for new accounts and loans. Staff now scan and process documents instantly, ending delays from shipping paper. The bank expects to save millions by removing courier costs. Customer satisfaction and loyalty are set to rise with faster, digital service.
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Rabobank is using automation to improve their banking services. They have many local banks in the Netherlands and international operations.... Employees often do repetitive tasks that don't add value. Automation helps them focus on important work. This makes employees more valuable to the company and customers.
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Tungsten RPA helps Rabobank automate manual, repetitive banking tasks. Employees now focus on higher-value work, improving both company and customer... outcomes. Rabobank uses robotic process automation to reduce time spent on low-value activities. The automation solution supports their mission to serve local communities and the food and agri sector. Rabobank's Head of Robotics Center of Excellence highlights the double success for staff and customers.
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P&N Bank in Western Australia used robotic process automation to improve productivity. They worked with Tungsten and Process Automation Group... to automate 90 processes. This saved thousands of person-hours each year. The bank achieved 100% business rules compliance and enhanced customer service.
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Tungsten Automation helped Bank Danamon automate IT end-of-day processes and trade finance loan disbursement. The bank used RPA to improve... process speed and agility. This automation lets Bank Danamon compete with fintech companies. The IT team believes automation will help them lead in trade finance. The solution supports their goal to be a top financial institution in Indonesia.
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Tungsten RPA helped ABN AMRO automate manual banking tasks. The bank achieved up to 90% cost reduction in key processes.... Automation accelerated customer onboarding and improved satisfaction. 22,500 employees now focus more on service excellence. Tungsten TotalAgility and RPA support ABN AMRO's hyperautomation journey.
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Tungsten RPA helped ASN Bank cut down on repetitive manual work. The bank automated many processes, letting employees focus on... knowledge-based tasks. Service for customers and staff became faster and more efficient. ASN Bank now has a stronger base to grow intelligent automation and GenAI. The RPA platform is mature and trusted, giving ASN Bank confidence in their automation strategy.
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Tungsten TotalAgility helped a leading banking group in France digitalize and streamline document processes. The bank faced slow manual data... entry and errors in retail, insurance, and KYC. Tungsten TotalAgility automated workflows, improved data accuracy, and freed employees for higher-value work. The bank reduced manual handling and plans to use GenAI for faster document extraction and better data quality.
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Tungsten RPA helped University Hospitals automate over 57,000 orders, reducing manual data entry for nurses. The robotic process automation platform... worked overnight, cutting clinician transaction queues from 500–600 to just 20 each morning. This let nurses focus on patient care instead of paperwork. University Hospitals improved workflow efficiency and staff satisfaction with intelligent automation. The solution supports healthcare operations and enhances patient outcomes.
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Tungsten AP Essentials helped Myhealth Medical Group automate accounts payable. The group operates 100 clinics and serves over one million... patients yearly. Automation led to 100% invoice-processing accuracy and a 30% reduction in AP workloads. The solution replaced manual invoice processing, improved cashflow visibility, and supported rapid business growth. No double payments occurred after implementation, according to the financial controller.
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Tungsten TotalAgility helps Cerner, now Oracle Health, deliver efficient healthcare automation in the cloud. The solution supports a shift from... post-discharge to point-of-service document capture. Cloud automation gives flexibility and cost savings for healthcare clients. Leaders at Oracle Health highlight improved workflow management and document automation. The partnership drives value in healthcare technology and process efficiency.
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Tungsten Intelligent Automation helped AMN Healthcare cut timecard processing hours by 68%. The platform automates timecard and credential processing for... healthcare workers. This ensures on-time payments and fills high-need positions faster. The solution eliminates lost timecards and missed payments. Back-office staff now focus on value-added patient services. AMN Healthcare saw 100% system uptime and saved 5,400 person-hours.
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Tungsten RPA and TotalAgility helped AMN Healthcare automate timecard and credential processing. The company achieved 100% system uptime and saved... 5,400 man hours. Automation eliminated lost time cards and missed payments. Support staff now focus on higher-value tasks. Patient experience and payment timeliness improved for healthcare workers.
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Cerner, now Oracle Health, partnered with Tungsten Automation to improve healthcare solutions. They used cloud automation to provide efficient and... cost-saving services. The shift from post-discharge to point-of-service document capture was enabled by TotalAgility. This cloud solution offers flexibility and value in healthcare delivery.
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Tungsten InvoiceAgility helped RMIG Group achieve e-invoicing compliance in multiple European countries. The company faced complex and changing regulations that... strained internal teams. With InvoiceAgility, RMIG Group no longer needed to track or interpret country-specific mandates. The solution created a scalable foundation for future regulatory changes. RMIG Group saw faster invoice processing and reduced operational burden.
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Tungsten ReadSoft Invoices and Tungsten Process Director helped Alpek Polyester handle double the invoice volume after major acquisitions. The automated AP... solution integrated with SAP, reducing manual data entry and late fees. Staff now process 100,000 invoices per year with no extra headcount. Vendor relationships improved and cash management became easier. The AP department is now more nimble and cross-trained, with better visibility and fewer errors.
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Tungsten Automation’s AP solutions helped Grace cut invoice costs from $7 to $1. 50 in Asia and Europe, and from...$5 to $2.25 in the U.S. Invoice cycle time dropped to 2–2.5 days. Grace now processes 440,000 invoices yearly with 83% of payments handled electronically. The company saved $500,000 annually and improved SOX compliance and vendor relationships. Integration with SAP and Ariba enabled global automation and real-time analytics.
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Tungsten Printix helped CLAAS, a global agricultural machinery manufacturer, solve problems with managing over 30 on-premise print servers. CLAAS needed a... flexible, cloud-based print solution for its mobile workforce. With Printix, CLAAS eliminated 30 global print servers. Users can now install printers in seconds, and the IT team saves hours each week. CLAAS values Tungsten's focus on future innovation with AI and scan workflows.
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Tungsten Network helped Mohawk Industries switch to e-invoicing. Mohawk reduced labor costs and cut paper use in accounts payable. The... company processed 650,000 e-invoices annually and onboarded 26,000+ suppliers. Mohawk saved about $3 million each year and reduced AP staff from 54 to 21. Supplier relationships improved and reporting became more accurate.
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Tungsten TotalAgility Cloud helped Danfoss stop system overloads during year-end financial closure. Before, their on-premise system crashed and blocked invoice... processing. After moving to the cloud, Danfoss saw zero overloads and finished year-end tasks on time. Manual work and human errors dropped. Invoice processing became reliable and fast.
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Tungsten Printix helps PRAAS deliver cloud printing for their customers. PRAAS uses Printix to manage print devices and users securely.... The platform offers easy integration and fast setup. PRAAS values Printix for saving time and supporting digital transformation. Printix gives PRAAS a better view of the print environment.
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Tungsten TotalAgility helps Genus Technologies automate content and streamline digital business operations. Genus Technologies uses Tungsten Marketplace to showcase offerings... and drive adoption. The partnership enables seamless integration of best-of-breed technologies. New Generative AI features in TotalAgility 8 enhance business value. Genus Technologies focuses on mid to large size organizations for workflow automation.
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Tungsten TotalAgility helps Blue Orange Digital boost speed and efficiency for clients. Copilot for Insights in TotalAgility gives fast answers... and clear document sourcing. Blue Orange Digital uses AI workflow automation to empower employees. Clients trust the information and get more value from automation. The solution supports data-driven analytics and workflow management.
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Tungsten TotalAgility and Resistant AI work together to stop document fraud. Resistant AI uses machine learning to find fake or... changed documents. Tungsten adds workflow automation and analytics. This helps companies spot tampering and protect their business. The solution builds trust and keeps global operations safe from fraud.
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Tungsten TotalAgility helps Fujifilm Business Innovation drive digital transformation for enterprises in Asia-Pacific. The platform combines intelligent document processing, workflow... automation, RPA, and analytics. Fujifilm uses these tools to modernize information workflows and automate document-heavy tasks. This partnership enables organizations to scale digital transformation and improve productivity. Fujifilm highlights the value of unified automation beyond print.
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Tungsten Power PDF helped Dicker Data simplify document workflows. The solution made it easy to create, edit, and sign PDFs.... Dicker Data saw faster adoption and more user confidence with the intuitive interface. Flexible trials let customers try before buying. The company lowered its cost of ownership compared to other PDF tools.
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Tungsten TotalAgility and InvoiceAgility helped MAS Legato automate accounts payable. They moved from manual, paper-based processes to 80% touchless invoice... operations. Invoice digitization became five times faster. Productivity improved and supplier relationships got better. Employee retention also increased. MAS Legato processes 1.4 million invoices with Tungsten solutions.
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Acrisure, a global fintech leader, wanted to grow with their evolution. They used Copilot in TotalAgility to achieve this. ImageTech... Systems helped them with the design and implementation. Acrisure's VP of Intelligent Automation praised the partnership. The solution helped Acrisure transform within the fintech industry.
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ABN AMRO, a leading bank in the Netherlands, wanted to improve customer experiences. They used Tungsten RPA to automate repetitive... tasks. This allowed their 22,500 employees to focus on providing excellent service. The automation led to up to 90% cost reduction in key processes and improved customer satisfaction.
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Tungsten TotalAgility helped Foundation Home Loans automate document processing. The company classified 44% of inbound documents without human input. They... saved 16 hours per day and cut customer response times by over 50%. The team kept headcount flat while improving service. Automation created room for growth and better customer value.
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Acrisure uses Tungsten Automation's Copilot in TotalAgility 8 to drive business growth. The company leverages generative AI and workflow automation... to keep pace with rapid changes in the fintech sector. Acrisure partners with ImageTech Systems for design and implementation. The solution helps streamline processes and supports Acrisure's vision to transform financial services. Leaders at Acrisure highlight the alignment of Tungsten Automation's vision with their own.
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Tungsten Automation helped Ryder System, Inc. automate key business processes. Ryder saw a full return on investment in the first... six months. The company used robotic process automation to improve efficiency. Ryder continues to expand its automation program. Leaders at Ryder value innovation and open-mindedness in technology adoption.
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Tungsten RPA helped Crete Carrier automate logistics with over 400 robots managed by just 3 staff. Up to 50% of... appointments are now scheduled automatically. The company achieved 99.9% estimated time of arrival accuracy. Staff now focus on customer relationships instead of manual tasks. This automation improved on-time delivery and reduced costs.
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Tungsten RPA helped Ron Finemore Transport automate 91% of manual data entry for truck position and activity data. The company achieved... a 6-month return on investment and freed six full-time employees for higher-value work. Real-time telematics data improved logistics and customer service. Ron Finemore Transport now uses 12 robots in production to streamline operations. This digital transformation enhanced efficiency in the transportation sector.
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Tungsten RPA helped Redwood Logistics triple its business volume while keeping labor costs steady. The company now processes 10,000 orders... a month with just 12 employees. Automation replaced manual tracking and auditing, saving time and effort. Redwood Logistics saw fast results and improved employee satisfaction. Robotic process automation made their logistics operations more efficient.
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Tungsten Automation helped DB Schenker automate manual tracking tasks. Robotic process automation made the process about 50 times faster than... before. Lead time for updates improved by 80%. This boosted efficiency and improved customer supply chain management. DB Schenker is a global leader in logistics and supply chain services.
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Tungsten Process Director and Supplier Portal helped a bottling company automate accounts payable. The company processes over 200,000 invoices yearly... for 1,000+ vendors. With the new supplier portal, AP team productivity more than doubled and headcount dropped by over 50%. Suppliers now submit and track invoices online, reducing manual work and errors. Automated workflows speed up exception handling and cut costs for both the company and suppliers.
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Tungsten invoicing helped a leading North American food manufacturer cut its purchase-to-pay cycle from weeks to days. The company doubled... invoice processing volume while adding just 1.5 full-time employees. They saved $76,000 in one year by automating accounts payable and invoice management. The solution improved transparency and audit readiness. Staff now process invoices faster and keep suppliers satisfied with on-time payments.
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Tungsten Automation helped Mondelēz International achieve a 92% on-time payment rate. The company used AP & AR Automation to streamline... accounts payable and consolidate shared services. In the first year, Mondelēz saved $500,000 and reached an 85% straight-through processing rate. 54% of suppliers switched to e-invoicing, making invoicing more efficient. This finance transformation improved supplier relationships and reduced complexity.
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Tungsten Automation helped Marion County speed up warrant processing. Officers used to spend up to half an hour just traveling... to get a warrant signed. Now, with Tungsten TotalAgility and digital workflows, officers submit and track warrants electronically. The new system cuts warrant issuance from hours to minutes. Law enforcement can focus more on public safety instead of paperwork.
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Tungsten RPA helped Mataró City Council automate supplier invoice processing and housing subsidy applications. The council used intelligent software robots... to replace manual work. This saved 260 hours of manual effort each year. Staff now focus on more valuable tasks. The solution improved document workflow and public service speed.
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Tungsten Automation helped Marion County speed up warrant processing. The county used Cognitive Capture, Mobility & Engagement, and Process Orchestration... from the Tungsten Automation platform. Officers now issue warrants in minutes instead of hours. The new system frees up time for law enforcement and improves transparency. Marion County replaced paper files with digital documents for better efficiency.
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Tungsten TotalAgility helped an Australian construction company automate accounts payable. Invoice processing times dropped from hours to minutes. The company... now processes up to 14,000 invoices yearly with a small team. Integration with Microsoft SharePoint and the accounting system improved accuracy and control. The company gained better insight into costs and keeps projects on time and within budget.
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Tungsten AP Essentials helped SPIE Netherlands and SPIE Building Solutions automate accounts payable. They processed nearly 500,000 invoices a year... with old OCR software that was slow and manual. The new cloud-based solution cut invoice processing time by 50%. Data recognition accuracy improved from 50% to 75%. SPIE achieved these results without adding more staff.
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Tungsten AP Essentials helped The Kroger Co. streamline invoice processing. The integration with Coupa reduced manual work. Kroger teams now... focus more on value-add activities. AP Essentials improved process handling and reporting. This led to greater efficiency in accounts payable automation.
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Kroger used Tungsten AP Essentials and Coupa for seamless integration. This helped streamline invoice processing and reduce manual efforts. Kroger's... team could focus more on value-add activities. The solution enabled efficient process handling and reporting.
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SMEG used Tungsten's low-code automation tools to improve their processes. They wanted a customer-focused solution, so they chose Tungsten Automation.... This helped SMEG reduce costs and focus on high-value tasks. As a result, they saw significant improvements in efficiency and customer service.
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Mondelēz International partnered with Tungsten Network to improve their invoicing process. In 2016, they implemented a global straight-through processing function... to streamline accounts payable. This helped consolidate shared services and reduce supply chain complexities. As a result, they achieved 92% on-time payments, 500k annual savings in the first year, and 54% of suppliers switched to e-invoicing.
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Tungsten Process Director helped TUI automate financial processes for its European business units. TUI processes 5 million invoices each year.... The solution increased speed, consistency, and standardization. TUI achieved up to 85% straight-through processing rate. Cost transparency improved across global operations. The technology was flexible and quick to integrate with SAP.
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Tungsten Power PDF helped Heuking, a top German law firm, standardize their PDF workflows. The firm needed a secure, reliable... solution for document-heavy legal work. Tungsten Power PDF reduced training needs and replaced unsupported freeware. All 1,100 employees now use the same platform across eight offices. The solution improved cost control and efficiency for Heuking.
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AP Essentials helped SignUp Software automate accounts payable. The company compared eight products using 10,000 invoices. AP Essentials delivered the... best results for data capture, error reduction, and supplier identification. The solution enabled fast implementation and cost savings. SignUp Software now has efficient and compliant payment processes.
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Tungsten Intelligent Automation Platform helped Safe-Guard cut adjudication times by 75%. The platform automated contract and claims processing, extracting 86... data points from 14 claims documents. This removed manual review and sped up payments. Safe-Guard saw a 15% increase in customer satisfaction and 100% automation improved responsiveness. The solution supports Safe-Guard's mobile app for better customer access and loyalty.
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Tungsten TotalAgility helped Toshiba Australia automate cash allocation and month-end reconciliation. The finance team reduced manual workload by 50% after... a fast three-month implementation. Automation expanded to accounts payable, letting staff focus on analysis. Tungsten Automation and ACMO delivered a rapid, efficient project. Toshiba now benefits from streamlined financial workflows and improved productivity.
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Tungsten solutions helped Kelag, one of Austria’s largest energy providers, modernize its mailroom. Kelag faced high mail volumes and slow,... manual processes. With Tungsten Capture, Front Office Server, and Transformation, Kelag digitized and automated mail handling. The new digital mailroom cut invoice processing by 30 minutes per day and sped up correspondence delivery. Employees now respond to customer requests faster, even when working remotely. Service quality and productivity improved across the business.
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Tungsten Automation helped Imperial College London cut transaction costs by 60%. The college used e-invoicing to process 85% of invoices... electronically. They achieved 90% straight-through processing and reduced costs per transaction from £2.50 to £1. The solution also sped up payment processing and removed paper from accounts payable. Imperial College aimed for 100% e-invoicing to lower their carbon footprint.
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Tungsten Network helped Indicia Worldwide meet Italy's strict e-invoicing and e-reporting mandates. Indicia chose Tungsten over building an in-house solution... to ensure compliance with SDI platform requirements. Tungsten provided timely compliance updates, specialist market knowledge, and dedicated project management. Indicia benefited from accurate advice, responsive support, and streamlined invoice automation. The solution enabled seamless compliance without disrupting daily operations.
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Pfizer faced inefficiencies with their invoice and workflow systems during global expansion. They needed a solution to support operations across... multiple countries. Pfizer partnered with Tungsten to implement Tungsten ReadSoft and Tungsten Process Director. This integration led to seamless global operations and saved Pfizer $2 million annually.
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Tungsten TotalAgility helped Safran Landing Systems cut manual email processing by 70%. The AI-powered workflow automation now handles over 20,000... emails monthly across five global sites. The system classifies emails in English, French, and Chinese, routing them to the right teams. Safran unified five sites on one multilingual automation platform. This was their first successful AI pilot for sales administration.
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Tungsten Network helped Schneider Electric save $500,000 in the first year of its e-invoicing initiative. Within six months, 38% of... suppliers switched to e-invoicing, with another 16% in progress. Schneider Electric achieved an 85% straight-through processing rate and reduced errors. The accounts payable team partnered with Tungsten Network to drive supplier onboarding and digitization. The solution led to faster invoice cycles and more automation.
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Schneider Electric partnered with Tungsten Network to implement an e-invoicing initiative. The challenge was to onboard suppliers and promote digitization... benefits. The solution involved full commitment from Schneider's AP department and collaboration with Tungsten Network. Within six months, 38% of suppliers converted to e-invoicing, leading to $200,000 in operational savings. Schneider projected $500,000 in annual savings with the full deployment of Tungsten Network. The initiative resulted in fewer errors, faster cycle times, and more invoices processed without manual intervention.
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