Pega: Customer Engagement and Digital Process Automation ...
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Transportation/Trucking/Railroad Case Studies and Success Stories with Pega CRM Applications
Case Study Air Europa
How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.
How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.
How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.
How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.
How Air Europa chose Pega as their single platform to unify every step of the passenger journey, managing every interaction from bookings to baggage claims.
Pega helped AGL Energy create a single platform for customer engagement. AGL used advanced technology and data analytics to personalize every customer interaction. The new system gave real-time, auto...mated reporting to over 200 staff. AGL saw a 75% reduction in cost per opportunity. The solution helped AGL build stronger customer relationships and support its clean energy goals.
Pega helped Aflac automate email processing for over 3,000 emails each week. The solution used natural language processing and AI to improve response times. Aflac eliminated manual processes for agen...ts and bridged the gap between technology and business teams. The new system made service faster and more customer-focused. Aflac now delivers better service while reducing costs.
Pega Platform helped Achmea modernize its operations. Achmea used over 70 Pega applications across five business divisions. The platform supports eight brands and 10 million customers. Legacy systems... slowed Achmea down before Pega. With Pega, Achmea cut policy origination time by 50%. Achmea improved performance and met changing business needs.
Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.
Lloyd's Banking Group uses Pega Cloud to manage over 300 business workflows. The platform helps them process 40 to 50 million cases each year. Pega Cloud automates workflows and improves efficiency. ...The solution supports large-scale operations and boosts productivity. Lloyd's Banking Group benefits from faster and smarter services with Pega.
Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.
CASE STUDY ANAH (French National Agency for Housing)
Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.
Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.
Pega helped Air Europa unify the passenger journey on a single platform. Air Europa faced challenges with siloed systems and inconsistent customer experiences. Pega enabled real-time personalized mes...sages and improved transparency across channels. The airline now manages all passenger interactions from bookings to baggage claims. This transformation increased control and consistency for both customers and call center agents.
Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service
Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioni...ng.
