Pega CRM Applications Overview

Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Event Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Digital Signature
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.

Other priorities:

  • Acquire Customers
  • Shorten Ramp Up Time
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data

Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.

Reviews

"Now, we can see everything in real-time, and customer advocacy has improved by 180%." - Frank Ferguson

Popular Business Setting

for Pega CRM Applications

Top Industries

  • Insurance
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Enterprise

Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,

Pega CRM Applications Customer wins, Customer success stories, Case studies

How does Pega CRM Applications facilitate Engagement Management?

How does Pega CRM Applications facilitate Workflow Management?

What makes Pega CRM Applications ideal for Customer Case Management?

How can Pega CRM Applications optimize your Communication Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

CUSTOMERS TESTIMONIALS
Pega CRM Applications testimonial

Frank Ferguson

Senior Business Analyst

Telstra
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Pega CRM Applications testimonial

Urs Reinhard

Chief Digital Officer

UPC Switzerland
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard
Pega CRM Applications testimonial

Andrew Long

Head of Global Transaction Banking

HSBC
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long
CUSTOMERS TESTIMONIALS
Pega CRM Applications testimonial

Frank Ferguson

Senior Business Analyst

Telstra
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Pega CRM Applications testimonial

Urs Reinhard

Chief Digital Officer

UPC Switzerland
We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard
Pega CRM Applications testimonial

Andrew Long

Head of Global Transaction Banking

HSBC
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long

AbbVie - Pharmaceuticals - pharmaceuticals

Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.

Read on →

Achmea - Insurance - insurance

Pega Platform helped Achmea modernize its operations. Achmea used over 70 Pega applications across five business divisions. The platform supports eight brands and 10 million customers. Legacy systems... slowed Achmea down before Pega. With Pega, Achmea cut policy origination time by 50%. Achmea improved performance and met changing business needs.

Read on →

Aflac - Insurance - insurance

Pega helped Aflac automate email processing for over 3,000 emails each week. The solution used natural language processing and AI to improve response times. Aflac eliminated manual processes for agen...ts and bridged the gap between technology and business teams. The new system made service faster and more customer-focused. Aflac now delivers better service while reducing costs.

Read on →

Aflac - Insurance - Insurance

Aflac used Pega Platform and Pega Customer Service to automate customer service. They cut claim request handling time by 33%. Virtual agents now handle over 75% of inbound chats. This saved Aflac $4 ...million through self-service. The company also reduced client authentication effort by 65%. Pega Cloud helped deliver 25+ applications and improved compliance.

Read on →

AbbVie - Pharmaceuticals - Pharmaceuticals

AbbVie used Pega Customer Decision Hub to improve how it interacts with physicians. The company needed a decisioning engine with advanced analytics, business rule management, and process automation. ...AbbVie partnered with Pega and Accenture to build AIDEN, an AI-driven decisioning engine. Early results show more flexibility, lower costs, and less manual work. AbbVie plans to expand AIDEN across its US commercial operations.

Read on →

Air Force Research Lab - Government Administration - Government Administration

Pega Platform helped Air Force Research Lab modernize mission-critical decisions. AFRL struggled with a rigid, costly COTS system that required expensive customizations and limited collaboration. Peg...a provided a flexible, open solution that fit enterprise and local needs. The new platform improved data quality and empowered better decision-making. AFRL can now share applications across directorates, saving time and reducing costs.

Read on →
lightning

Peers used Pega CRM Applications for engagement management and workflow management

Pega CRM Applications Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.94/5 ★

Read Reviews (8)
Analytics

3.95/5 ★

Read Reviews (7)
Custom Reports

3.75/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.94/5 ★

Read Reviews (8)
Analytics

3.95/5 ★

Read Reviews (7)
Custom Reports

3.75/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Pega CRM Applications

Top Failure Risks for Pega CRM Applications

Pegasystems Inc. News

Financial

Press Release: Pega to Announce Financial Results for the First Quarter of 2026 and Host ...

Pega will announce its financial results for the first quarter of 2026.

Read more →
Financial

Pega to Announce Q1 2026 Financial Results

Pega will announce its Q1 2026 financial results on April 15, 2026, followed by a conference call with analysts on April 16, 2026, at 5:00 pm ET.

Read more →
Product

Pega Helps Federal Government Modernize Legacy IT Systems with Launch ...

Pega has launched Pega Blueprint for Government, an AI-powered design tool authorized under FedRAMP High standards. This tool aids U.S. federal agencies in modernizing legacy IT systems, enhancing operational efficiency and security. It allows agencies to redesign workflows using AI, ensuring compliance with federal regulations while improving productivity and decision-making.

Read more →
Financial

PEGA Press Release: Pega to Announce Financial Results for the Fi...

Pega will announce its financial results for Q1 2026 on April 21, 2026, after market close, followed by a conference call and webcast on April 22, 2026.

Read more →

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO