Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week." - Josh Doty
Pega CRM Applications, belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
How does Pega CRM Applications facilitate Engagement Management?
What solutions does Pega CRM Applications provide for Workflow Management?
Why is Pega CRM Applications the best choice for Customer Case Management?
What solutions does Pega CRM Applications provide for Communication Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their CRM All-in-One needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty |
|
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Josh Doty Sr. Director Systems Product Owner CNO |
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty |
|
Angus Sullivan Group Executive, Retail Banking Services Commonwealth Bank of Australia |
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Case Studies
Case Study Air Europa
Case Study Cisco
Case Study Sprint
Case Study Air Europa
CASE STUDY AFRL
Case Study CNO
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to ...
Pega introduced new agentic AI features in Pega Infinity App Studio, enabling developers to rapidly deploy Pega Blueprint designs as compliant enterprise applications. The enhancements use AI to guide learning, design, integration, user experience, and testing, streamlining enterprise app development and accelerating time to market. These updates aim to reduce developer workload and democratize enterprise-grade application creation.
Pegasystems Inc (PEGA) Unveils Enhanced Pega Blueprint Capabilities for Accelerated ...
Pega has introduced enhanced capabilities for Pega Blueprint, its AI-powered workflow automation tool. The update aims to accelerate digital transformation by enabling organizations to design, visualize, and optimize business processes more efficiently. These enhancements support enterprise decisioning and streamline process automation for improved operational agility.
Pegasystems Set to Join S&P MidCap 400 - Quantisnow
Pegasystems Inc. (NASDAQ: PEGA) will be added to the S&P MidCap 400 index, replacing Nordstrom Inc. This change takes effect before trading opens on May 22, 2025, following Nordstrom's acquisition. Inclusion in the S&P MidCap 400 highlights Pegasystems' growth and increased market recognition in the technology sector.
Pega Named a Leader in Gartner Magic Quadrant for Process Mining Platforms
Pegasystems Inc. has been named a Leader in the Gartner Magic Quadrant for Process Mining Platforms, recognized for its Completeness of Vision and Ability to Execute, moving from a Visionary in 2024 to a Leader this year.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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