Pega CRM Applications: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Pega CRM Applications
Brand: Pega CRM Applications
Rating: 4.57 (141 reviews)

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Pega: Customer Engagement and Digital Process Automation ...

AI Powered

Pega CRM Applications Overview

Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.

Other use cases:

Communication Management
Helpdesk Management
Event Management
Measuring Net Promoter Score
Measuring Customer Satisfaction
Digital Signature
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.

Other priorities:

Acquire Customers
Shorten Ramp Up Time
Scale Best Practices
Improve Visibility

See all business priorities See less business priorities

Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data

Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.

Reviews

"Now, we can see everything in real-time, and customer advocacy has improved by 180%." - Frank Ferguson

Popular Business Setting

for Pega CRM Applications

Top Industries

Insurance
Telecommunications
Transportation/Trucking/Railroad

Popular in

Enterprise

Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,

Comprehensive Insights on Pega CRM Applications Use Cases

What benefits does Pega CRM Applications offer for Engagement Management?

How does Pega CRM Applications facilitate Workflow Management?

How efficiently Does Pega CRM Applications manage your Customer Case Management?

What solutions does Pega CRM Applications provide for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Frank Ferguson Senior Business Analyst Telstra	Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Urs Reinhard Chief Digital Officer UPC Switzerland	We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard
Catherine Perrier Senior Contract Specialist Sun Life Financial	We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier

CUSTOMERS	TESTIMONIALS
Frank Ferguson Senior Business Analyst Telstra	Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson
Urs Reinhard Chief Digital Officer UPC Switzerland	We want to be the best and most digital telco operator in our market, and for that we transformed the whole core business. Testimonial By Urs Reinhard
Catherine Perrier Senior Contract Specialist Sun Life Financial	We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier

Case Studies

Insurance

CASE STUDY Aflac

Pega helped Aflac automate email processing for over 3,000 emails each week. The solution used natural language processing and AI to improve response times. Aflac eliminated manual processes for agen...ts and bridged the gap between technology and business teams. The new system made service faster and more customer-focused. Aflac now delivers better service while reducing costs.

Utilities

CASE STUDY AGL Energy

Pega helped AGL Energy create a single platform for customer engagement. AGL used advanced technology and data analytics to personalize every customer interaction. The new system gave real-time, auto...mated reporting to over 200 staff. AGL saw a 75% reduction in cost per opportunity. The solution helped AGL build stronger customer relationships and support its clean energy goals.

Banking

CASE STUDY Commonwealth Bank of Australia

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

Government Administration

CASE STUDY ANAH (French National Agency for Housing)

Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.

Apparel & Fashion

CASE STUDY Athletic footwear leader

Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.

CASE STUDY Air Europa

Pega helped Air Europa unify the passenger journey on a single platform. Air Europa faced challenges with siloed systems and inconsistent customer experiences. Pega enabled real-time personalized mes...sages and improved transparency across channels. The airline now manages all passenger interactions from bookings to baggage claims. This transformation increased control and consistency for both customers and call center agents.

More Pega CRM Applications Customer Stories...

Peers used Pega CRM Applications for engagement management and workflow management

Pega CRM Applications Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (8)
Analytics	3.95/5 ★ Read Reviews (7)
Custom Reports	3.75/5 ★ Read Reviews (8)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (8)
Analytics	3.95/5 ★ Read Reviews (7)
Custom Reports	3.75/5 ★ Read Reviews (8)

Software Failure Risk Guidance

for Pega CRM Applications

Top Failure Risks for Pega CRM Applications

Pegasystems Inc. News

Financial 06/10/2025

Pega to Announce Financial Results for the Third Quarter of 2025 and ...

Pegasystems Inc. will announce its financial results for Q3 2025 on October 21, 2025, followed by a conference call and webcast on October 22, 2025. The event will be accessible to the public and investors, with a replay available on the company's website.

Product 24/09/2025

Pega Releases Infinity '25

Product 23/09/2025

Pega Launches Industry's First Agentic Enterprise Transformation ...

Pegasystems Inc. has launched Pega Infinity '25, an AI-driven enterprise transformation platform. This platform integrates creative AI for design and semantic AI for runtime, enhancing legacy system modernization. Key features include Pega Blueprint for legacy analysis, runtime agents for execution, and improved collaboration tools. Pega Infinity '25 is available for Pega Cloud customers, with Pega Agentic Process Fabric launching next month.

Product 23/09/2025

Pega Launches Industry's First Agentic Enterprise Transformation Platform - Yahoo Finance

More Pega CRM Applications News...

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Financials

IPO