Pega CRM Applications Overview

Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.

Other use cases:

  • Communication Management
  • Helpdesk Management
  • Event Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Digital Signature
  • Lifetime Value Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.

Other priorities:

  • Acquire Customers
  • Shorten Ramp Up Time
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data

Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.

Reviews

"HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact." - Andrew Long

Popular Business Setting

for Pega CRM Applications

Top Industries

  • Insurance
  • Telecommunications
  • Transportation/Trucking/Railroad

Popular in

  • Enterprise

Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,

Pega CRM Applications Customer wins, Customer success stories, Case studies

How can Pega CRM Applications enhance your Engagement Management process?

How can Pega CRM Applications optimize your Workflow Management Workflow?

What makes Pega CRM Applications ideal for Customer Case Management?

How efficiently Does Pega CRM Applications manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

CUSTOMERS TESTIMONIALS
Pega CRM Applications testimonial

Andrew Long

Head of Global Transaction Banking

HSBC
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long
Pega CRM Applications testimonial

Josh Doty

Sr. Director Systems Product Owner

CNO
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty
Pega CRM Applications testimonial

Angus Sullivan

Group Executive, Retail Banking Services

Commonwealth Bank of Australia
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan
CUSTOMERS TESTIMONIALS
Pega CRM Applications testimonial

Andrew Long

Head of Global Transaction Banking

HSBC
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long
Pega CRM Applications testimonial

Josh Doty

Sr. Director Systems Product Owner

CNO
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty
Pega CRM Applications testimonial

Angus Sullivan

Group Executive, Retail Banking Services

Commonwealth Bank of Australia
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan

Siemens - Manufacturing

Pega Global Master Data Management helped Siemens cut process cycle time by 60%. Siemens used Pega to connect SAP systems and databases worldwide. This reduced manual work and made data management ea...sier. The new platform lets Siemens manage customer, vendor, and prospect data in one place. The solution improved efficiency, integration, and reduced costs. Siemens now has better data consistency and lower compliance risk.

Read on →

Commonwealth Bank of Australia - Banking

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

Read on →

Athletic footwear leader - Apparel & Fashion

Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.

Read on →

ANAH (French National Agency for Housing) - Government Administration

Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.

Read on →

AbbVie - Pharmaceuticals

Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.

Read on →

Achmea - Insurance

Pega Platform helped Achmea modernize its operations. Achmea used over 70 Pega applications across five business divisions. The platform supports eight brands and 10 million customers. Legacy systems... slowed Achmea down before Pega. With Pega, Achmea cut policy origination time by 50%. Achmea improved performance and met changing business needs.

Read on →
lightning

Peers used Pega CRM Applications for engagement management and workflow management

Pega CRM Applications Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.94/5 ★

Read Reviews (8)
Analytics

3.95/5 ★

Read Reviews (7)
Custom Reports

3.75/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.94/5 ★

Read Reviews (8)
Analytics

3.95/5 ★

Read Reviews (7)
Custom Reports

3.75/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Pega CRM Applications

Top Failure Risks for Pega CRM Applications

Pegasystems Inc. News

Product

Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality - Yahoo Finance Singapore

Pega has achieved ISO 9001 certification, highlighting its dedication to maintaining high-quality standards in its operations and services.

Read more →
Partnership

Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality - Business Wire

Pega has entered a five-year strategic collaboration with AWS to enhance legacy transformation using AWS's generative AI services. This partnership will integrate AWS Transform and Amazon Bedrock with Pega Blueprint to modernize enterprise workflows and reduce technical debt. The collaboration aims to accelerate cloud adoption and provide financial benefits through AWS Marketplace.

Read more →
Product

Pega Launches New AI Tool to Accelerate Lotus Notes Transformation - Chartmill

Pega has expanded its Pega Blueprint capabilities, leveraging agentic AI to accelerate the transformation of legacy systems into modern applications. This enhancement allows organizations to analyze and convert various legacy assets, such as documentation and source code, into optimized cloud-ready applications. The new features are designed to reduce technical debt and improve operational efficiency, enabling faster digital transformation.

Read more →
Product

Pega Launches The Industrys Most Complete Agentic Compliance Solution with Enhanced Pega CLM - FinancialContent

Pega has launched an enhanced version of its Client Lifecycle Management (CLM) solution, incorporating advanced agentic AI features. The new version automates onboarding, document processing, and risk assessment, improving compliance accuracy and efficiency for financial institutions. Key features include GenAI-powered document processing, agentic screening, and real-time entity verification, transforming compliance operations into a strategic advantage.

Read more →

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO