Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases." - Catherine Perrier
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
How efficiently Does Pega CRM Applications manage your Engagement Management?
How does Pega CRM Applications address your Workflow Management Challenges?
How does Pega CRM Applications address your Customer Case Management Challenges?
How can Pega CRM Applications enhance your Communication Management process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Case Studies
Case Study Air Europa
Case Study Sprint
CASE STUDY AFRL
Case Study CNO
Case Study Cisco
CASE STUDY Lloyd's Banking Group
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
Pega Launches Pega Cloud, Hosted by Google Cloud, in the Kingdom of Saudi Arabia
Pega has launched Pega Cloud, hosted on Google Cloud, in Saudi Arabia. This deployment supports local data residency and aligns with Saudi Arabia's Vision 2030 to become a tech hub. Pega Cloud offers enterprise-grade security, AI-driven decision-making, and workflow automation, enhancing operational efficiency and innovation for local enterprises.
New Pegasystems Hire to Drive Partner Program Transformation
Pegasystems has appointed Daniel Kasun as the head of its global partner ecosystem. Kasun will focus on transforming Pega's partner strategy to enhance alliances with global systems integrators and hyperscalers. His role aims to accelerate the adoption of Pega GenAI and Blueprint, expand partner-influenced revenue, and support application modernization. Kasun brings experience from AWS and Microsoft to drive Pega's strategic partnerships and market reach.
Pega to Announce Financial Results for the Second Quarter of 2025 and Host Conference Call and Webcast
Pegasystems Inc. will announce its financial results for the second quarter of 2025 on July 22, 2025, after market close. A conference call and webcast are scheduled for July 23, 2025, at 8:00 a.m. EDT, allowing public and investor participation.
Pega Achieves FedRAMP High Status
Pega has secured FedRAMP High Authority to Operate status for its generative AI solutions on Pega Cloud for Government. This certification enables U.S. federal agencies to deploy Pega's latest AI-powered workflow and decisioning tools, such as Pega Coach, while meeting the highest federal security and compliance standards.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
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