Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"Now, we can see everything in real-time, and customer advocacy has improved by 180%." - Frank Ferguson
Peer review evidence (same sources as the product rating summary)
"...Deliver insight and engage customers, at the right moment. ..." Enterprise CRM software on a unified platform
"...We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions all with Pega...." Case Study CNO
"...Customer Case Study...." Enterprise CRM software on a unified platform
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Pega CRM Applications Customer wins, Customer success stories, Case studies
What makes Pega CRM Applications ideal for Engagement Management?
How does Pega CRM Applications address your Workflow Management Challenges?
How does Pega CRM Applications facilitate Customer Case Management?
What makes Pega CRM Applications ideal for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Frank Ferguson Senior Business Analyst Telstra |
Now, we can see everything in real-time, and customer advocacy has improved by 180%. Testimonial By Frank Ferguson |
|
Jo Allen Business Lead – Next Generation Decisioning British Gas |
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
Pega to Announce Financial Results for the Second Quarter of 2026 and ...
Pega will announce its financial results for Q2 2026 on July 21, 2026, after market close, with a conference call and webcast scheduled for July 22, 2026.
Pegasystems Inc (PEGA): Pega to Announce Financial Results for the ...
NR Reason: The article is about Pegasystems' upcoming financial results announcement, which falls under financial results scheduling and is categorized as "Financial" news, not relevant for summarization.
Pegasystems (PEGA) Launches Solution Designer Initiative to Streamline Enterprise AI Delivery
Pegasystems launched the Solution Designer Initiative to enhance enterprise AI delivery. This program, based on the Pega Blueprint methodology, equips practitioners to translate business goals into production-ready designs, improving AI project efficiency. It includes free credentials, workshops, and expert community access, aiming to accelerate delivery cycles and improve software quality.
Pegasystems Offers Extended AI Capabilities In New Workflow ...
Pegasystems unveiled new AI capabilities in its workflow development and customer engagement platforms at PegaWorld. The company introduced Pega Infinity Studio and Customer Engagement Studio, enhancing AI-driven workflow automation and marketing operations. Pegasystems also announced a pricing model change, eliminating per-token charges for AI workflows, and expanded support for the Model Context Protocol standard to enhance AI agent integration.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
