Latest Product Updates and Feature Enhancements on Pega CRM Applications

 

Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology

Pega has launched advanced self-service capabilities by integrating Pega Blueprint and Pega Predictable AI. This new offering, Pega Self-Service Agent, transforms enterprise workflows into interactiv...e self-service experiences, enabling complex customer interactions across multiple channels. It promises faster deployment, universal channel flexibility, and enterprise-grade governance, significantly reducing costs and enhancing customer satisfaction.

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Pega Launches Pega Cloud, Hosted by Google Cloud, in the Kingdom of Saudi Arabia

Pega has launched Pega Cloud, hosted on Google Cloud, in Saudi Arabia. This deployment supports local data residency and aligns with Saudi Arabia's Vision 2030 to become a tech hub. Pega Cloud offers... enterprise-grade security, AI-driven decision-making, and workflow automation, enhancing operational efficiency and innovation for local enterprises.

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Pega Achieves FedRAMP High Status

Pega has secured FedRAMP High Authority to Operate status for its generative AI solutions on Pega Cloud for Government. This certification enables U.S. federal agencies to deploy Pega's latest AI-pow...ered workflow and decisioning tools, such as Pega Coach, while meeting the highest federal security and compliance standards.

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New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to ...

Pega introduced new agentic AI features in Pega Infinity App Studio, enabling developers to rapidly deploy Pega Blueprint designs as compliant enterprise applications. The enhancements use AI to guid...e learning, design, integration, user experience, and testing, streamlining enterprise app development and accelerating time to market. These updates aim to reduce developer workload and democratize enterprise-grade application creation.

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Pegasystems expands features to build and manage AI agents - SiliconANGLE

Pegasystems announced new features at its PegaWorld conference, enhancing its AI automation capabilities with the Pega Agentic Process Fabric. This service unifies AI agents across enterprises, integ...rating with existing systems to improve governance and predictability. The Pega Blueprint platform now supports legacy asset ingestion and expanded data modeling, aiding modernization efforts. These updates are part of Pega's strategy to support large-scale enterprise automation.

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Pegasystems Inc (PEGA) Unveils Enhanced Pega Blueprint Capabilities for Accelerated ...

Pega has introduced enhanced capabilities for Pega Blueprint, its AI-powered workflow automation tool. The update aims to accelerate digital transformation by enabling organizations to design, visual...ize, and optimize business processes more efficiently. These enhancements support enterprise decisioning and streamline process automation for improved operational agility.

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New Pega Predictable AI Agents Combine the Power of Reasoning with the Predictability of Workflows - Business Wire

Pega has launched Pega Predictable AI Agents, enabling enterprises to design and deploy AI-driven workflows with enhanced control, transparency, and reliability. These agents integrate advanced reaso...ning with workflow automation, moving beyond traditional "black box" AI to deliver consistent, auditable outcomes for business process optimization.

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Pega Attains FedRAMP High Authority to Operate Status For US Federal Government Clients - 01net

Pegasystems Inc. has achieved FedRAMP High Authority to Operate status, allowing US federal government clients to migrate sensitive IT projects to Pega Cloud for Government.

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Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalisation

Pegasystems Inc. announced Pega Customer Engagement Blueprint, a generative AI tool to enhance customer engagement programs with advanced AI capabilities, enabling better understanding and adaptation... of customer interactions.

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New Pega Infinity Agentic AI Features Elevate Enterprise App Development from Concept to Completion - Morningstar

Pega has introduced new agentic AI features in Pega Infinity, enhancing enterprise app development from initial concept to deployment. These capabilities automate complex workflows, accelerate applic...ation delivery, and enable organizations to build adaptive, AI-powered business solutions. The update strengthens Pega's position in enterprise AI decisioning and workflow automation platforms.

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Pega Leverages Agentic AI to Unlock Rapid Enterprise Modernization - Business Wire

Pega announced expanded Pega Blueprint features at PegaWorld, enabling organizations to use agentic AI for rapid modernization of legacy systems. The new capabilities allow ingestion and analysis of ...diverse assetssuch as videos, documentation, UI screens, technical files, and source codeto create modern, cloud-native applications. This accelerates enterprise digital transformation and workflow automation.

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Pega Agentic Process Fabric Reliably Orchestrates End-to-End AI Automation - Business Wire

Pega unveiled Pega Agentic Process Fabric, a new service designed to orchestrate AI agents and enterprise systems across an open agentic network. Built on the Pega Process Fabric architecture, this s...olution connects AI agents, applications, and data to automate workflows end-to-end, improving reliability and accuracy in enterprise automation.

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Pegasystems Unveils AI-Powered Dispute Resolution Platform as U.S. Chargebacks Surge to $11B - StockTitan

Pegasystems introduces an AI-powered platform to address dispute resolutions as U.S. chargebacks rise to $11 billion.

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Pega Accelerates Resolution of Payment Exceptions and Investigations with New Edition of Pega Smart Investigate - Business Wire

Pega introduces a new edition of Pega Smart Investigate to speed up payment exception resolutions and investigations.

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Pegasystems Unveils AI-Powered Payment Investigation Platform Used by 90% of Global Leaders - StockTitan

Pegasystems has launched an AI-powered payment investigation platform used by 90% of global leaders.

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Gen AI and Automation Enhancements Help Banks Accelerate ...

Pega has introduced enhancements to its Pega Smart Dispute solution, leveraging Gen AI and automation to help banks expedite payment disputes and claims.

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Pega Supports Rapid Digital Transformation with New GenAI Capabilities

Pega introduces new GenAI capabilities to accelerate digital transformation, enhancing their technology offerings.

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Funding News and Financial Performance of Pega CRM Applications

 

Pegasystems Reports Q2 Revenue, EPS Beat - AOL

Pegasystems reported strong Q2 2025 financial results, with revenue reaching $384.5 million, surpassing estimates by $22.6 million. Adjusted EPS was $0.28, beating expectations by 14.7%. The company ...saw a 28% increase in cloud annual contract value, highlighting its shift to recurring cloud-based revenue. Key growth drivers include AI-powered workflow tools and expanding cloud offerings.

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Pegasystems 2025 Q2 Earnings Strong Performance as Net Income Surges 355%

Pegasystems reported a 355% surge in Q2 2025 net income, reaching $30.08 million, driven by AI innovations and operational efficiency. Revenue increased by 9.5% to $384.5 million, with subscription s...ervices and consulting as key growth drivers. The company raised its guidance, citing strong ACV and Cloud backlog growth, and announced a 5-year AWS partnership and FedRAMP High certification for Gen AI solutions.

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Pega to Announce Financial Results for the Second Quarter of 2025 and Host Conference Call and Webcast

Pegasystems Inc. will announce its financial results for the second quarter of 2025 on July 22, 2025, after market close. A conference call and webcast are scheduled for July 23, 2025, at 8:00 a.m. E...DT, allowing public and investor participation.

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Pega GenAI Powers Accelerated Q1 2025 Results - Business Wire

Pega reported strong Q1 2025 financial results, driven by the adoption of Pega GenAI. Annual contract value grew over 13% year-over-year, with Pega Cloud ACV up 23%. Operating cash flow reached $204 ...million, and free cash flow hit $202 million. The company attributes accelerated growth and client engagement to its GenAI-powered enterprise automation and decisioning solutions.

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Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - Business Wire

Pega will release its financial results for Q3 2024 and hold a conference call and webcast to discuss them.

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Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan

Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.

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Leadership and Executive Team Updates at Pega CRM Applications

 

New Pegasystems Hire to Drive Partner Program Transformation

Pegasystems has appointed Daniel Kasun as the head of its global partner ecosystem. Kasun will focus on transforming Pega's partner strategy to enhance alliances with global systems integrators and h...yperscalers. His role aims to accelerate the adoption of Pega GenAI and Blueprint, expand partner-influenced revenue, and support application modernization. Kasun brings experience from AWS and Microsoft to drive Pega's strategic partnerships and market reach.

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Pega appoints Rohit Ghai to its Board of Directors

Pega has appointed Rohit Ghai to its Board of Directors. Ghai, with over 20 years of experience in digital transformation and cybersecurity, is currently CEO of RSA and has held leadership roles at D...ell/EMC.

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Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire

Ravesh Lala joins Pega to help clients update their old applications.

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Jackie McKinley Joins Pega to Drive Americas Enterprise Sales and Client Success

Jackie McKinley joins Pega.com as head of Americas commercial sales, enhancing sales strategy and client success with 30 years of global experience.

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Awards, Recognitions, and Industry Achievements of Pega CRM Applications

 

Pega Recognized By Gartner In 2025 Critical Capabilities For Sales Force Automation Platforms

Pega has been recognized by Gartner in the 2025 Critical Capabilities for Sales Force Automation Platforms. This acknowledgment highlights Pega's strengths in delivering advanced sales force automati...on solutions, reinforcing its position as a leader in enterprise transformation through AI-powered platforms.

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Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm - Yahoo Finance

Forrester Research named Pega a Leader in its Q2 2025 Forrester Wave for AI Decisioning Platforms. Pega achieved the highest strategy score, excelling in vision, innovation, roadmap, partner ecosyste...m, adoption, and support services. Forrester highlighted Pega GenAI Blueprint for enabling users to build AI-powered decision workflows and agents using natural language.

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Pega Named Category Leader in CLM Solutions by Chartis Research - Business Wire

Pega has been recognized as a category leader in client lifecycle management (CLM) solutions by Chartis Research. This award highlights Pegas advanced AI-driven automation and workflow capabilities f...or financial institutions managing client onboarding and compliance. Chartis evaluated vendors on innovation, functionality, and market impact, with Pega standing out for its unified platform approach to CLM and KYC processes.

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Pega Named a Leader in Gartner Magic Quadrant for Process Mining Platforms

Pegasystems Inc. has been named a Leader in the Gartner Magic Quadrant for Process Mining Platforms, recognized for its Completeness of Vision and Ability to Execute, moving from a Visionary in 2024 ...to a Leader this year.

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Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12th Consecutive Time

Pega has been named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center for the 12th consecutive time.

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Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12 - Business Wire

Pega has been recognized as a leader in the Gartner Magic Quadrant for CRM Customer Engagement Center.

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Pegasystems Named Leader in Gartner Magic Quadrant for 12th Straight Year, Strengthens AI-Powered CRM Position - StockTitan

Pegasystems has been named a leader in the Gartner Magic Quadrant for the 12th consecutive year, enhancing its position in AI-powered CRM.

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Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time

Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time

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Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm

Pega was named a leader in task-centric automation software by Forrester Research, receiving top scores in Current Offering and Strategy categories, and high scores in 18 of 23 criteria evaluated.

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Pega Named a Leader in Task - Centric Automation Software by Independent Research Firm

Pega was named a leader in task-centric automation software by an independent research firm.

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Pegasystems Named Leader in Forrester Wave, Dominates Task-Centric Automation with Perfect Scores - StockTitan

Pegasystems is recognized as a leader in the Forrester Wave for task-centric automation, achieving perfect scores.

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Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm - Business Wire

Pega was recognized as a leader in task-centric automation software by an independent research firm.

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Pega Recognized as a Leader by Gartner in Magic Quadrant for Enterprise Low-Code Application Platforms - Business Wire

Pega has been recognized as a leader by Gartner in the Magic Quadrant for Enterprise Low-Code Application Platforms.

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Pega Recognized as a Leader by Gartner in Magic Quadrant for Enterprise Low-Code Application Platforms - StockTitan

Pega is recognized as a leader in Gartner's Magic Quadrant for Enterprise Low-Code Application Platforms.

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Corporate News and Organizational Updates on Pega CRM Applications

 

Pegasystems Set to Join S&P MidCap 400 - Quantisnow

Pegasystems Inc. (NASDAQ: PEGA) will be added to the S&P MidCap 400 index, replacing Nordstrom Inc. This change takes effect before trading opens on May 22, 2025, following Nordstrom's acquisition. I...nclusion in the S&P MidCap 400 highlights Pegasystems' growth and increased market recognition in the technology sector.

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Pegasystems Joins S&P MidCap 400 Index, Replacing Nordstrom | PEGA ...

Pegasystems will join the S&P MidCap 400 index, replacing Nordstrom, effective May 22, 2025. This inclusion enhances Pegasystems' market visibility and could increase demand from index funds, improvi...ng trading liquidity. The change reflects Pegasystems' growth in market capitalization and financial stability, positioning it in the Information Technology sector.

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Customer Success Stories of Pega CRM Applications

 

Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service

Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioni...ng.

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