Salesforce Experience Cloud helped Quintessentially improve luxury membership experiences. The company faced challenges with traditional communication, making it hard for members to track requests an...d access benefits. OSF Digital built a new online portal and mobile app, giving members better access and communication. The solution improved data integrity, member engagement, and communication processes. Quintessentially can now deliver personalized experiences and exceed member expectations.
OSF Digital helped Norths Collective improve member experiences using Salesforce and data integration. Norths Collective wanted to better understand members and boost engagement. OSF Digital cleaned ...up and connected their software systems. This led to a 45% increase in online event ticket sales, 20% growth in memberships, and 28% higher renewal rates. Norths Collective now has better data and makes smarter decisions.
Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their lifetime value. OSF Digital launched a flexible loyalty ...program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.
Harvey Nichols, a luxury fashion retailer in the UK, wanted to improve their loyalty strategy to retain customers and increase customer lifetime value. OSF Digital implemented Salesforce Loyalty Mana...gement to create a flexible loyalty program. This program offers exclusive experiences like free drinks, discounts, and special occasion dinners. As a result, Harvey Nichols saw a 15% boost in spending frequency, 22% growth in average transaction value, and a 37% increase in reward redemption.
Salesforce Service Cloud and Field Service Management helped The Warehouse Group (TWG) improve booking and scheduling for technicians. TWG needed better resource visibility and easier booking across ...channels. OSF deployed a customer-centric booking solution in a multi-cloud setup. Staff now have full information in one place and can nurture more leads. The solution reduced manual work, improved customer satisfaction, and increased sales opportunities.
OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.
OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.
Salesforce Marketing Cloud helped Latitude Financial Services move from phone sales to online marketing. OSF Digital integrated the platform with their CRM and enabled Einstein GPT for Marketing. LFS... marketers improved email deliverability and engagement. Email open rates doubled. Campaigns launched 7 times faster. LFS saw record-high revenue three months after launch.
Latitude Financial Services (LFS) wanted to improve their marketing by moving to online sales and enhancing communications. They used Salesforce CRM and needed a platform that integrates well with it.... OSF Digital deployed Salesforce Marketing Cloud, improving email communication and engagement. LFS saw a 2x increase in email open rates and 7x faster campaign launches. They also experienced record-high revenue three months after implementation.
Quintessentially, a leading lifestyle management group, faced challenges with traditional communication channels that hindered member experience. They wanted to enhance member engagement and optimize... communication. OSF Digital provided a solution using Salesforce Experience Cloud, creating a new online portal and mobile app. This platform improved communication, data integrity, and member engagement, allowing members to track requests and receive notifications. The solution empowered Lifestyle Managers to offer personalized experiences, elevating the luxury membership experience.
Salesforce Commerce Cloud SFRA helped IKKS modernize its ecommerce platform. IKKS moved from SiteGenesis to SFRA to boost online sales and meet new market standards. OSF Digital unified two IKKS site...s, cut maintenance costs, and improved mobile conversions. The new platform made code updates easier and sped up time to market. IKKS now offers a better shopping experience and plans to keep improving digital sales with OSF.
Burton Snowboards wanted to become a consumer-centric, digital-first retailer. Their systems were outdated, especially in the DTC area, which was seen as a growth opportunity. They engaged OSF Digita...l to help with a digital transformation. OSF implemented Salesforce Service, Experience, and Marketing Clouds to provide a 360° view of customers. This integration allowed Burton to offer personalized communications and a sophisticated cross-channel service experience.
Salesforce Customer 360 helped Burton Snowboards get a full view of their customers. Burton wanted to grow their direct-to-consumer business and improve digital experiences. OSF Digital used Salesfor...ce Service, Experience, and Marketing Clouds for a multi-cloud solution. This let Burton connect data across commerce, service, and marketing. Burton now gives more personalized service and better cross-channel experiences. The company is moving toward being a digital-first, consumer-focused retailer.
Wells, a leading wellness brand in Portugal, wanted to improve its online presence. They aimed to create a feature-rich online shop with full autonomy. OSF Digital helped Wells by implementing a new ...ecommerce platform using Salesforce Commerce Cloud. This change led to increased customer satisfaction and record online sales. The new platform also improved user experience and reinforced Wells' brand image.
Salesforce Manufacturing Cloud helped Fit Foods improve sales efficiency and business visibility. The company replaced a manual CRM process to streamline operations and speed up sales. OSF Digital im...plemented the solution, adding analytics and reporting tools. Fit Foods now has better forecasting, integrated sales and revenue data, and improved inventory management. The new system supports growth and helps optimize processes in Canada and the U.S.
Salesforce B2B Commerce Lightning helped Stockday upgrade their ecommerce platform. OSF Digital replatformed Stockday, delivering an 80-90% customized shopping experience. They integrated Salesforce ...clouds, Mulesoft, SAP, Azure DW, and Google Analytics. Stockday improved operational efficiency, customer engagement, and platform performance. The company saw increased sales, business growth, and ROI, with easier ordering and seamless navigation for customers.
OSF Digital used Salesforce Marketing Cloud and improved Salesforce Commerce Cloud for Cacau Show. Cacau Show wanted to fix code issues and boost digital marketing. OSF Digital updated the code base,... fixed bugs, and set up Marketing Cloud journeys. Email open rates jumped from 10% to 60%. Cacau Show now sends more personalized emails and spends less on email marketing. The company also gets better support and new website features.
Salesforce Commerce Cloud and OSF’s Smart Order Refill Cartridge helped Natures Menu launch a new subscriber model. The solution enabled smooth subscriptions and personalized recommendations. Natures... Menu saw a 50% increase in subscriber ratio among first-time buyers. The platform improved customer data visibility and support. Enhanced features boosted engagement, retention, and accelerated business growth.
Salesforce Commerce Cloud helped Wells, Portugal's top wellness brand, build a new online store. Wells wanted to move from being just a category on another site to having its own ecommerce platform. ...OSF Digital replaced Wells’ old system with a flexible Salesforce Commerce Cloud solution. The new site improved user experience and unified the brand online. Wells saw higher NPS scores and record online monthly sales after launch.
Information Technology and Services Case Studies and Success Stories with OSF Community PLANNER
CASE STUDY STEMMER IMAGING
OSF Digital used Salesforce multi-cloud to modernize STEMMER IMAGING’s ecommerce. STEMMER IMAGING needed a new website with better ecommerce, product browsing, and self-service. OSF Digital audited t...heir systems and built a new platform. The new site tripled website usage and reached a 38% request for quote conversion rate. Customers now log in, search products, and request quotes easily. The marketing team benefits from improved translation and webpage visibility.
STEMMER IMAGING, a leader in machine vision technology, needed to modernize its ecommerce for global expansion. They used a Salesforce multi-cloud solution but faced challenges with disconnected syst...ems and lack of commerce functionality. OSF Digital assessed their system and developed a roadmap to enhance their digital commerce. The new website improved ecommerce capabilities, product browsing, and self-service options. As a result, website usage tripled, and the request for quote conversion rate increased by 38%. The project also decreased sales efforts and provided a comprehensive product catalog.
OSF Digital used Salesforce Commerce Cloud to help Algar Telecom improve its ecommerce. Algar Telecom wanted a simple shopping experience and faster sales. OSF Digital made the website easy to use an...d added automation and AI. Customers can now buy in just three clicks. Digital sales went up by 71%. Organic traffic increased by 20%. Costs went down and customer satisfaction improved.
Algar Telecom, a major telecommunications company in Brazil, needed to improve its ecommerce platform. They wanted a user-friendly experience with a three-click purchase process. OSF Digital helped b...y migrating them to Salesforce Commerce Cloud. This change led to a 71% increase in digital sales and a 20% increase in organic traffic. The new platform also improved user experience and reduced costs through automation and AI.
Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and Data Clouds, plus MuleSoft, to unify custom...er data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.
Ford Motor Company partnered with Salesforce to enhance its operations in South America. They used Salesforce Sales and Experience Clouds and Salesforce Automation to improve customer data management... and consolidate marketing efforts. Ford aimed to replace their Customer Care system and onboard Argentina’s sales processes into Salesforce. The integration provided a unified platform and a 360-degree view of customers, improving business processes and driving sales growth.
L’Oréal Canada's Active Cosmetics Division needed a customized solution for their diverse skincare brands. OSF Digital developed ACD Core, a deep-customization of Salesforce Commerce Cloud tailored f...or the beauty market. This solution allowed L’Oréal Canada to use a central hub for all brands in English and French. As a result, they achieved a 70% reduction in CAPEX, 75% faster time to market, and a 33% lower breakeven point. The platform also reduced implementation and maintenance costs and improved ecommerce capabilities.
