OSF Community PLANNER Overview

OSF Digital transforms ecommerce transactions into engaging customer experiences that drive revenue and build brands. Integration with other business applications is also facilitated.

Use Cases

Customers recommend Advertisement, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using OSF Community PLANNER.

Other use cases:

  • Content Sharing
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using OSF Community PLANNER.

Other priorities:

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OSF Community PLANNER Use-Cases and Business Priorities: Customer Satisfaction Data

OSF Community PLANNER works with different mediums / channels such as Social Media. Website. Facebook etc.

Comprehensive Insights on OSF Community PLANNER Use Cases

How can OSF Community PLANNER optimize your Engagement Management Workflow?

Why is OSF Community PLANNER the best choice for Collaboration?

Case Studies

Telecommunications

CASE STUDY Algar Telecom

Algar Telecom, a major telecommunications company in Brazil, needed to improve its ecommerce platform. They wanted a user-friendly experience with a three-click purchase process. OSF Digital helped b...y migrating them to Salesforce Commerce Cloud. This change led to a 71% increase in digital sales and a 20% increase in organic traffic. The new platform also improved user experience and reduced costs through automation and AI.

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Consumer Services

CASE STUDY Quintessentially

Quintessentially, a leading lifestyle management group, faced challenges with traditional communication channels that hindered member experience. They wanted to enhance member engagement and optimize... communication. OSF Digital provided a solution using Salesforce Experience Cloud, creating a new online portal and mobile app. This platform improved communication, data integrity, and member engagement, allowing members to track requests and receive notifications. The solution empowered Lifestyle Managers to offer personalized experiences, elevating the luxury membership experience.

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Automotive

CASE STUDY Ford Motor Company

Ford Motor Company partnered with Salesforce to enhance its operations in South America. They used Salesforce Sales and Experience Clouds and Salesforce Automation to improve customer data management... and consolidate marketing efforts. Ford aimed to replace their Customer Care system and onboard Argentina’s sales processes into Salesforce. The integration provided a unified platform and a 360-degree view of customers, improving business processes and driving sales growth.

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Manufacturing

CASE STUDY STEMMER IMAGING

STEMMER IMAGING, a leader in machine vision technology, needed to modernize its ecommerce for global expansion. They used a Salesforce multi-cloud solution but faced challenges with disconnected syst...ems and lack of commerce functionality. OSF Digital assessed their system and developed a roadmap to enhance their digital commerce. The new website improved ecommerce capabilities, product browsing, and self-service options. As a result, website usage tripled, and the request for quote conversion rate increased by 38%. The project also decreased sales efforts and provided a comprehensive product catalog.

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CASE STUDY L’Oréal Canada

L’Oréal Canada's Active Cosmetics Division needed a customized solution for their diverse skincare brands. OSF Digital developed ACD Core, a deep-customization of Salesforce Commerce Cloud tailored f...or the beauty market. This solution allowed L’Oréal Canada to use a central hub for all brands in English and French. As a result, they achieved a 70% reduction in CAPEX, 75% faster time to market, and a 33% lower breakeven point. The platform also reduced implementation and maintenance costs and improved ecommerce capabilities.

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Apparel & Fashion

CASE STUDY Burton Snowboards

Burton Snowboards wanted to become a consumer-centric, digital-first retailer. Their systems were outdated, especially in the DTC area, which was seen as a growth opportunity. They engaged OSF Digita...l to help with a digital transformation. OSF implemented Salesforce Service, Experience, and Marketing Clouds to provide a 360° view of customers. This integration allowed Burton to offer personalized communications and a sophisticated cross-channel service experience.

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OSF Community PLANNER Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for OSF Community PLANNER

Top Failure Risks for OSF Community PLANNER

OSF Commerce News

Executive

OSF Digital Appoints Simon Mulcahy as Executive Advisor

OSF Digital has appointed Simon Mulcahy as executive advisor. Mulcahy, a former Salesforce executive, brings expertise in digital transformation and cloud solutions. His role will focus on guiding OSF Digitals growth strategy and enhancing its service offerings for enterprise clients.

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Executive

David Northington Named CEO of OSF Digital

David Northington has been appointed as the CEO of OSF Digital.

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Partnership

OSF Digital Reappointed to Salesforce Revenue Cloud Advisory ...

OSF Digital has been reappointed to the Salesforce Revenue Cloud Advisory Board, highlighting its expertise and ongoing collaboration with Salesforce.

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Partnership

Harvey Nichols teams up with OSF Digital to boost customer engagement with centralised platform - Retail Technology Innovation Hub

Harvey Nichols partners with OSF Digital to enhance customer engagement using a centralized platform.

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OSF Commerce Profile

Company Name

OSF Commerce

Company Website

https://osf.digital/

HQ Location

5600, boulevard des Galeries Bur 530 Québec, Québec G2K 2H6

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