OSF Community PLANNER Overview

OSF Digital transforms ecommerce transactions into engaging customer experiences that drive revenue and build brands. Integration with other business applications is also facilitated.

Use Cases

Customers recommend Advertisement, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using OSF Community PLANNER.

Other use cases:

  • Content Sharing
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using OSF Community PLANNER.

Other priorities:

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OSF Community PLANNER Use-Cases and Business Priorities: Customer Satisfaction Data

OSF Community PLANNER works with different mediums / channels such as Social Media. Website. Facebook etc.

OSF Community PLANNER Customer wins, Customer success stories, Case studies

What solutions does OSF Community PLANNER provide for Engagement Management?

What makes OSF Community PLANNER ideal for Collaboration?

Harvey Nichols - Retail

Salesforce Loyalty Management helped Harvey Nichols improve its loyalty program. The retailer wanted to keep more customers and increase their lifetime value. OSF Digital launched a flexible loyalty ...program for them. Harvey Nichols saw a 15% boost in frequency of spend, 22% growth in average transaction value, and 37% increase in reward redemption. The new program offers exclusive perks like free drinks, discounts, and special experiences.

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Ford Motor Company - Automotive

Salesforce Multi-Cloud Solution helped Ford Motor Company improve business operations in South America. Ford used Salesforce Sales, Service, Marketing, and Data Clouds, plus MuleSoft, to unify custom...er data and processes. OSF Digital delivered a seamless integration, giving Ford a 360-degree view of customers. Ford streamlined operations, improved customer service, and increased sales growth. The new system also supported regional marketing and sales process consolidation.

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Natures Menu - Consumer Goods

Salesforce Commerce Cloud and OSF’s Smart Order Refill Cartridge helped Natures Menu launch a new subscriber model. The solution enabled smooth subscriptions and personalized recommendations. Natures... Menu saw a 50% increase in subscriber ratio among first-time buyers. The platform improved customer data visibility and support. Enhanced features boosted engagement, retention, and accelerated business growth.

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Marks & Spencer - Retail

OSF Digital used Salesforce Loyalty Management to help Marks & Spencer expand their Sparks loyalty program to 25 markets. Marks & Spencer wanted to grow their business by building better customer rel...ationships and personalizing experiences. OSF Digital designed and launched the program, adding features like a 20% joining discount, exclusive perks, and special treats. The project improved customer engagement, increased revenue, and boosted sales. Marks & Spencer praised OSF Digital for their teamwork, flexibility, and fast response.

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L’Oréal Canada - Cosmetics

OSF Digital built a custom Salesforce Commerce Cloud integration for L’Oréal Canada using ACD Core. This solution lets L’Oréal Canada manage multiple beauty brands from a central hub in English and F...rench. The company cut capital expenses by 70%, reduced time to market by 75%, and lowered the breakeven point by 33%. L’Oréal Canada now spends less on implementation and maintenance. The platform supports mobile-first design and is being considered for use in other divisions.

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emerce GmbH - Information Technology And Services

Salesforce B2B Commerce Cloud helped emerce GmbH upgrade its B2B e-commerce site. OSF Digital added marketplace features and software ordering options, like on-demand purchases and subscriptions. The...y also integrated Flexera for software subscriptions and SAPS4H for product data. The new B2B online store now gives business customers a fast, easy order process, available 24/7.

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OSF Community PLANNER Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for OSF Community PLANNER

Top Failure Risks for OSF Community PLANNER

OSF Commerce News

Awards

OSF Digital Named a Major Player in IDC MarketScape: Worldwide Salesforce Implementation Services 2025-2026 Vendor Assessment - Yahoo Finance

OSF Digital has been recognized as a Major Player in the IDC MarketScape: Worldwide Salesforce Implementation Services 20252026 Vendor Assessment. This recognition highlights OSF Digital's strategic, advisory-first approach and its ability to lead complex Salesforce projects across various industries. The company has shown sustained growth and enhanced its advisory and managed services portfolio globally.

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Company

OSF Digital Expands Its Global Presence with a New Office in Hyderabad, India

OSF Digital has opened a new office in Hyderabad, India, to enhance its global delivery capabilities and support its growing client base. This strategic move aims to leverage Hyderabad's talent pool and technology infrastructure, aligning with OSF's focus on innovation and operational excellence. The office will initially host around 100 employees and serve as a hub for multi-cloud Salesforce implementations and managed services.

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Executive

OSF Digital Appoints Simon Mulcahy as Executive Advisor

OSF Digital has appointed Simon Mulcahy as executive advisor. Mulcahy, a former Salesforce executive, brings expertise in digital transformation and cloud solutions. His role will focus on guiding OSF Digitals growth strategy and enhancing its service offerings for enterprise clients.

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Executive

David Northington Named CEO of OSF Digital

David Northington has been appointed as the CEO of OSF Digital.

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OSF Commerce Profile

Company Name

OSF Commerce

Company Website

https://osf.digital/

HQ Location

5600, boulevard des Galeries Bur 530 Québec, Québec G2K 2H6

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