Real-World Case Studies and Customer Success Stories with Natterbox

Natterbox Voice for Salesforce helped Talixo improve customer satisfaction and reduce call waiting times by over 40%. Talixo needed a scalable telephony system that integrated with Salesforce after r...apid growth and post-pandemic recovery. Natterbox enabled better agent performance monitoring, easy remote work, and personalized customer interactions. The new system made calls faster and more efficient, with agents needing minimal training. Talixo now benefits from improved customer satisfaction and greater operational efficiency.
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Natterbox PCI Payments helped Christies Direct take secure card payments over the phone. Their old system needed manual work and did not work well with Salesforce. The new solution uses PCI Pal and N...atterbox Voice for Salesforce. It lets agents and customers stay on the call while entering payment details. Payments are now easier, faster, and more secure. Both agents and customers are happier with the new process.
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Natterbox helped Sweaty Betty improve their phone network as they switched to Salesforce. Sweaty Betty needed a solution for remote agents and better integration. Natterbox provided seamless Salesfor...ce integration, strong call quality, and flexible licenses. Sweaty Betty's agents now work more efficiently from anywhere. Managers have better visibility with all call data in Salesforce. Sweaty Betty can make quick changes and get support when needed.
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Natterbox helped N26 improve their phone customer experience. N26 needed a phone system that worked with Salesforce and could record calls, identify callers, and show customer info to agents. Natterb...ox provided a voice system with call recording and Salesforce integration. Agents greet callers by name and see all customer details right away. The solution increased agent productivity and improved customer experience. N26 also gained better reporting to help manage their team and business decisions.
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Natterbox Voice for Salesforce helped Accquis fix call quality and sales issues. Accquis had trouble with their old voice system and could not use Salesforce data well. Natterbox gave them a voice so...lution that works inside Salesforce. This made workflows automatic and gave managers full call visibility. Accquis saw a 90% drop in call quality problems and a 20% rise in sales opportunities. Their IT team now reports almost no technical issues.
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Natterbox AI Call Coaching helped Seattle Sounders FC improve their service team performance. The team faced challenges with time for call coaching and tracking soft skills like empathy. Natterbox pr...ovided AI-driven insights and custom coaching prompts. Managers now focus on the most important calls and see clear data on agent performance. The team identified trends, like lower empathy during renewals, and can now address them. Plans include a leaderboard to reward high-quality service.
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Natterbox helped Hemfrid improve their Service Cloud Voice experience. Hemfrid faced problems with call quality and limited integration from a previous provider. Natterbox offered better call quality..., self-service tools, and seamless Salesforce integration. Hemfrid now saves over 7 days per change request and handles 50,000 minutes of inbound calls monthly. Customer satisfaction and support have improved with Natterbox.
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Natterbox helped Skedaddle Humane Wildlife Control improve call management and customer service. Skedaddle faced problems tracking and routing calls from over 100 numbers across many service lines. N...atterbox integrated with Salesforce to give 100% visibility of all calls and detailed reporting. The solution reduced manual call transfers by 80% and cut administrative time by 50%. Skedaddle now routes calls faster and gives customers a better experience.
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Natterbox helped George P Johnson (GPJ) improve their contact center operations. GPJ faced issues with their old phone system, including slow reporting and frequent downtime. Natterbox provided an ea...sy-to-use solution with Salesforce integration. GPJ now generates reports in minutes and reduced escalated case work by 75%. They also saved 20% in costs and 10-20 hours a week in reporting time.
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Natterbox Remote Assist helped DiamondBack Covers solve customer support problems. The company had trouble with slow troubleshooting and unnecessary product returns. Natterbox Remote Assist let agent...s use live video to fix issues on the first call. Customers did not have to send photos or emails. The tool worked on many browsers and was easy for all users. DiamondBack Covers saw a 100% success rate in Remote Assist usage and faster problem solving.
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Natterbox helped Delphi Technologies manage 4,000 monthly customer service calls. Delphi's old phone system did not work with Salesforce and caused data problems and dropped calls. Natterbox integrat...ed with Salesforce and made call data easy to access and report. Delphi reduced call abandonment by 20% and increased sales by $10,000 per month. They have not had a customer service complaint in 18 months.
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Natterbox helped Optima Dermatology improve their contact center. The old system caused long wait times and was hard to use with Salesforce. Natterbox made call routing faster and easier. Staff produ...ctivity went up by 77%. Patient hold times dropped by 66%. Provider satisfaction improved by 26%. The new system made it easier to help patients and manage calls.
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Natterbox Voice for Salesforce helped Kollabo, a Swiss HR startup, unify its communications and boost efficiency. Kollabo struggled with basic call solutions and a disconnected CRM, slowing their wor...k. By switching to Natterbox, they gained seamless Salesforce integration, click-to-dial, and voicemail drop. Agents stopped wasting time switching screens. Kollabo now has full visibility into call data, better performance management, and a smoother candidate experience. Outbound call capability and agent productivity increased significantly.
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