Natterbox: Product updates, Customer stories, and Insights | 2026 Cuspera

Natterbox helped Texecom cut call waiting times from an hour to 3 minutes. Call abandonment dropped by 35%. Texecom saved 15 hours per month on reporting. Natterbox's phone system is fully embedded i...n Salesforce. Texecom gained full visibility of calls and reduced customer complaints. The solution improved contact centre efficiency and service quality.
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Natterbox AI Call Coaching helped Seattle Sounders FC improve their service team performance. The team faced challenges with time for call coaching and tracking soft skills like empathy. Natterbox pr...ovided AI-driven insights and custom coaching prompts. Managers now focus on the most important calls and see clear data on agent performance. The team identified trends, like lower empathy during renewals, and can now address them. Plans include a leaderboard to reward high-quality service.
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Natterbox helped Skedaddle Humane Wildlife Control improve call management and customer service. Skedaddle faced problems tracking and routing calls from over 100 numbers across many service lines. N...atterbox integrated with Salesforce to give 100% visibility of all calls and detailed reporting. The solution reduced manual call transfers by 80% and cut administrative time by 50%. Skedaddle now routes calls faster and gives customers a better experience.
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Natterbox helped Optima Dermatology improve their contact center. The old system caused long wait times and was hard to use with Salesforce. Natterbox made call routing faster and easier. Staff produ...ctivity went up by 77%. Patient hold times dropped by 66%. Provider satisfaction improved by 26%. The new system made it easier to help patients and manage calls.
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Natterbox helped Delphi Technologies manage 4,000 monthly customer service calls. Delphi's old phone system did not work with Salesforce and caused data problems and dropped calls. Natterbox integrat...ed with Salesforce and made call data easy to access and report. Delphi reduced call abandonment by 20% and increased sales by $10,000 per month. They have not had a customer service complaint in 18 months.
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Natterbox Voice for Salesforce helped Accquis fix call quality and sales issues. Accquis had trouble with their old voice system and could not use Salesforce data well. Natterbox gave them a voice so...lution that works inside Salesforce. This made workflows automatic and gave managers full call visibility. Accquis saw a 90% drop in call quality problems and a 20% rise in sales opportunities. Their IT team now reports almost no technical issues.
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