Natterbox Overview

Natterbox transforms Salesforce environments with its AI-powered contact center solution, optimizing customer interaction through seamless voice integration. By incorporating automated data capture and advanced analytics, Natterbox enhances decision-making and customer personalization. Integration with Microsoft Teams further expands communication capabilities, ensuring a unified platform for customer engagement. Businesses leveraging Natterbox can expect improved customer experiences and operational efficiency, backed by the trust of top brands. This solution positions companies to maximize their Salesforce investment, driving significant return on investment through streamlined and data-informed customer interactions.

Use Cases

Customers recommend Call Recording, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using Natterbox.

Other use cases:

  • Coaching
  • Helpdesk Management
  • Call Searching
  • Tracking & Monitoring Communications
  • Measuring Customer Satisfaction
  • Call Analytics
  • Social Media Analytics
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Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Natterbox.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Establish Thought Leadership
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Natterbox Use-Cases and Business Priorities: Customer Satisfaction Data

Natterbox works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Natterbox's features include Recording, Personalization, Capture Information, etc. and Natterbox support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Natterbox analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Natterbox is fully downloadable through the Salesforce AppExchange including a Cloud PBX, Contact Centre, CTI and call recording, offering a true no hardware, no software cloud based solution...." Peer review

Natterbox, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Natterbox, the AI-powered contact center solution for Salesforce-first companies, offers seamless voice integration and automated data capture. Trusted by top brands, it also provides advanced analytics and Microsoft Teams integration.

Popular Business Setting

for Natterbox

Top Industries

  • Information Technology and Services
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Natterbox is popular in Information Technology And Services, and Hospitality, and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Natterbox Use Cases

How does Natterbox address your Call Recording Challenges?

How does Natterbox facilitate Contact List Management?

Why is Natterbox the best choice for Engagement Management?

What Are the key features of Natterbox for Coaching?

What benefits does Natterbox offer for Helpdesk Management?

14+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Natterbox solved their Contact Center Software needs. Cuspera uses 610 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Consumer Services

CASE STUDY Hemfrid

Natterbox helped Hemfrid improve their Service Cloud Voice experience. Hemfrid faced problems with call quality and limited integration from a previous provider. Natterbox offered better call quality..., self-service tools, and seamless Salesforce integration. Hemfrid now saves over 7 days per change request and handles 50,000 minutes of inbound calls monthly. Customer satisfaction and support have improved with Natterbox.

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CASE STUDY Kollabo

Natterbox Voice for Salesforce helped Kollabo, a Swiss HR startup, unify its communications and boost efficiency. Kollabo struggled with basic call solutions and a disconnected CRM, slowing their wor...k. By switching to Natterbox, they gained seamless Salesforce integration, click-to-dial, and voicemail drop. Agents stopped wasting time switching screens. Kollabo now has full visibility into call data, better performance management, and a smoother candidate experience. Outbound call capability and agent productivity increased significantly.

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Manufacturing

CASE STUDY Delphi Technologies

Natterbox helped Delphi Technologies manage 4,000 monthly customer service calls. Delphi's old phone system did not work with Salesforce and caused data problems and dropped calls. Natterbox integrat...ed with Salesforce and made call data easy to access and report. Delphi reduced call abandonment by 20% and increased sales by $10,000 per month. They have not had a customer service complaint in 18 months.

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Financial Services

CASE STUDY Accquis

Natterbox Voice for Salesforce helped Accquis fix call quality and sales issues. Accquis had trouble with their old voice system and could not use Salesforce data well. Natterbox gave them a voice so...lution that works inside Salesforce. This made workflows automatic and gave managers full call visibility. Accquis saw a 90% drop in call quality problems and a 20% rise in sales opportunities. Their IT team now reports almost no technical issues.

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Transportation/Trucking/Railroad

CASE STUDY Talixo

Natterbox Voice for Salesforce helped Talixo improve customer satisfaction and reduce call waiting times by over 40%. Talixo needed a scalable telephony system that integrated with Salesforce after r...apid growth and post-pandemic recovery. Natterbox enabled better agent performance monitoring, easy remote work, and personalized customer interactions. The new system made calls faster and more efficient, with agents needing minimal training. Talixo now benefits from improved customer satisfaction and greater operational efficiency.

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Financial Services

CASE STUDY N26

Natterbox helped N26 improve their phone customer experience. N26 needed a phone system that worked with Salesforce and could record calls, identify callers, and show customer info to agents. Natterb...ox provided a voice system with call recording and Salesforce integration. Agents greet callers by name and see all customer details right away. The solution increased agent productivity and improved customer experience. N26 also gained better reporting to help manage their team and business decisions.

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Frequently Asked Questions(FAQ)

for Natterbox

What is Natterbox used for?

Natterbox is a Contact Center Software mainly used by its customers to Acquire Customers and Improve ROI by Call Recording, Contact List Management and Engagement Management .

What are the top features of Natterbox?

Recording, Personalization and Capture information are some of the top features of Natterbox.

Who uses Natterbox?

Natterbox is used by Information Technology And Services, Hospitality among other industries.

What are Natterbox alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Natterbox.

Where is Natterbox located?

Natterbox is headquartered at 12-16 Addiscombe Road, London, GB.
lightning

Peers used Natterbox for call recording and contact list management

Natterbox Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Natterbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Natterbox

Natterbox Ltd. News

Product

Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries - Informazione.it

Natterbox has launched AI Assistants and AI Agents, integrated with the leading CRM, to handle over 70% of customer queries. These AI solutions reduce call queues, cut costs, and enable 24/7 service, allowing human agents to focus on complex tasks. Early adopters like We Buy Any Home report significant improvements in call handling and customer service efficiency.

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Product

Natterbox Revolutionizes Customer Engagement with New AI - Powered Omnichannel Digital Solution

Natterbox introduces a new AI-powered omnichannel digital solution to enhance customer engagement.

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Product

Natterbox Expands AI Product Suite with AI Assist, Revolutionizing Post-Call Automation - cnhinews.com

Natterbox has introduced AI Assist, enhancing its AI product suite to improve post-call automation.

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Product

Natterbox Launches AI Call Coaching, Harnessing Generative AI to Transform Every Call into a Coaching Opportunity - PR Newswire

Natterbox introduces AI Call Coaching, using generative AI to turn every call into a coaching chance.

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Natterbox Ltd. Profile

Company Name

Natterbox Ltd.

Company Website

https://www.natterbox.com/

HQ Location

12-16 Addiscombe Road, London, GB

Employees

51-100

Social

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Financials

SERIES A