Natterbox Overview

Natterbox transforms Salesforce environments with its AI-powered contact center solution, optimizing customer interaction through seamless voice integration. By incorporating automated data capture and advanced analytics, Natterbox enhances decision-making and customer personalization. Integration with Microsoft Teams further expands communication capabilities, ensuring a unified platform for customer engagement. Businesses leveraging Natterbox can expect improved customer experiences and operational efficiency, backed by the trust of top brands. This solution positions companies to maximize their Salesforce investment, driving significant return on investment through streamlined and data-informed customer interactions.

Use Cases

Customers recommend Call Recording, Contact List Management, Engagement Management, as the business use cases that they have been most satisfied with while using Natterbox.

Other use cases:

  • Coaching
  • Helpdesk Management
  • Call Searching
  • Tracking & Monitoring Communications
  • Measuring Customer Satisfaction
  • Call Analytics
  • Social Media Analytics
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using Natterbox.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

Natterbox Use-Cases and Business Priorities: Customer Satisfaction Data

Natterbox works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Natterbox's features include Recording, Personalization, Capture Information, etc. and Natterbox support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Natterbox analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Without it you cannot have a single view of the customer or have effective customer engagement...." Peer review by Global Online Travel Company, Global Online Travel Company

Natterbox, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Natterbox, the AI-powered contact center solution for Salesforce-first companies, offers seamless voice integration and automated data capture. Trusted by top brands, it also provides advanced analytics and Microsoft Teams integration.

Popular Business Setting

for Natterbox

Top Industries

  • Information Technology and Services
  • Hospitality

Popular in

  • Small Business
  • Mid Market

Natterbox is popular in Information Technology And Services, and Hospitality, and is widely used by Small Business, and Mid Market,

Natterbox Customer wins, Customer success stories, Case studies

What benefits does Natterbox offer for Call Recording?

What Are the key features of Natterbox for Contact List Management?

What solutions does Natterbox provide for Engagement Management?

How can Natterbox enhance your Coaching process?

Why is Natterbox the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Natterbox solved their Contact Center Software needs. Cuspera uses 610 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Seattle Sounders FC - Entertainment

Natterbox AI Call Coaching helped Seattle Sounders FC improve their service team performance. The team faced challenges with time for call coaching and tracking soft skills like empathy. Natterbox pr...ovided AI-driven insights and custom coaching prompts. Managers now focus on the most important calls and see clear data on agent performance. The team identified trends, like lower empathy during renewals, and can now address them. Plans include a leaderboard to reward high-quality service.

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DiamondBack Covers - Manufacturing

Natterbox Remote Assist helped DiamondBack Covers solve customer support problems. The company had trouble with slow troubleshooting and unnecessary product returns. Natterbox Remote Assist let agent...s use live video to fix issues on the first call. Customers did not have to send photos or emails. The tool worked on many browsers and was easy for all users. DiamondBack Covers saw a 100% success rate in Remote Assist usage and faster problem solving.

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Optima Dermatology - Hospital & Health Care

Natterbox helped Optima Dermatology improve their contact center. The old system caused long wait times and was hard to use with Salesforce. Natterbox made call routing faster and easier. Staff produ...ctivity went up by 77%. Patient hold times dropped by 66%. Provider satisfaction improved by 26%. The new system made it easier to help patients and manage calls.

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Skedaddle Humane Wildlife Control - Consumer Services

Natterbox helped Skedaddle Humane Wildlife Control improve call management and customer service. Skedaddle faced problems tracking and routing calls from over 100 numbers across many service lines. N...atterbox integrated with Salesforce to give 100% visibility of all calls and detailed reporting. The solution reduced manual call transfers by 80% and cut administrative time by 50%. Skedaddle now routes calls faster and gives customers a better experience.

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Sweaty Betty - Retail

Natterbox helped Sweaty Betty improve their phone network as they switched to Salesforce. Sweaty Betty needed a solution for remote agents and better integration. Natterbox provided seamless Salesfor...ce integration, strong call quality, and flexible licenses. Sweaty Betty's agents now work more efficiently from anywhere. Managers have better visibility with all call data in Salesforce. Sweaty Betty can make quick changes and get support when needed.

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Christies Direct - Retail

Natterbox PCI Payments helped Christies Direct take secure card payments over the phone. Their old system needed manual work and did not work well with Salesforce. The new solution uses PCI Pal and N...atterbox Voice for Salesforce. It lets agents and customers stay on the call while entering payment details. Payments are now easier, faster, and more secure. Both agents and customers are happier with the new process.

Read more →

Frequently Asked Questions(FAQ)

for Natterbox

What is Natterbox used for?

Natterbox is a Contact Center Software mainly used by its customers to Acquire Customers and Improve ROI by Call Recording, Contact List Management and Engagement Management .

What are the top features of Natterbox?

Recording, Personalization and Capture information are some of the top features of Natterbox.

Who uses Natterbox?

Natterbox is used by Information Technology And Services, Hospitality among other industries.

What are Natterbox alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Natterbox.

Where is Natterbox located?

Natterbox is headquartered at 12-16 Addiscombe Road, London, GB.
lightning

Peers used Natterbox for call recording and contact list management

Natterbox Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (11)
Analytics

4.72/5 ★

Read Reviews (23)
Custom Reports

4.67/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for Natterbox

Overall Risk Meter

Low Medium High

Top Failure Risks for Natterbox

Natterbox Ltd. News

Product

Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries - Informazione.it

Natterbox has launched AI Assistants and AI Agents, integrated with the leading CRM, to handle over 70% of customer queries. These AI solutions reduce call queues, cut costs, and enable 24/7 service, allowing human agents to focus on complex tasks. Early adopters like We Buy Any Home report significant improvements in call handling and customer service efficiency.

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Product

Natterbox Revolutionizes Customer Engagement with New AI - Powered Omnichannel Digital Solution

Natterbox introduces a new AI-powered omnichannel digital solution to enhance customer engagement.

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Product

Natterbox Expands AI Product Suite with AI Assist, Revolutionizing Post-Call Automation - cnhinews.com

Natterbox has introduced AI Assist, enhancing its AI product suite to improve post-call automation.

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Product

Natterbox Launches AI Call Coaching, Harnessing Generative AI to Transform Every Call into a Coaching Opportunity - PR Newswire

Natterbox introduces AI Call Coaching, using generative AI to turn every call into a coaching chance.

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Natterbox Ltd. Profile

Company Name

Natterbox Ltd.

Company Website

https://www.natterbox.com/

HQ Location

12-16 Addiscombe Road, London, GB

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

SERIES A