Natterbox: Product updates, Customer stories, and Insights | 2026 Cuspera

Natterbox AI helped We Buy Any Home recover over 1,000 missed calls each month. The company saved £48,000 a year by removing third-party answering services. AI Agents now handle 81% of calls and qual...ify over 175 callers monthly. All call data is logged in Salesforce, improving data quality. Sales agents spend more time on high-value conversations, boosting efficiency and morale.
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Natterbox AI Call Coaching helped Seattle Sounders FC improve their service team performance. The team faced challenges with time for call coaching and tracking soft skills like empathy. Natterbox pr...ovided AI-driven insights and custom coaching prompts. Managers now focus on the most important calls and see clear data on agent performance. The team identified trends, like lower empathy during renewals, and can now address them. Plans include a leaderboard to reward high-quality service.
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Natterbox helped Optima Dermatology improve their contact center. The old system caused long wait times and was hard to use with Salesforce. Natterbox made call routing faster and easier. Staff produ...ctivity went up by 77%. Patient hold times dropped by 66%. Provider satisfaction improved by 26%. The new system made it easier to help patients and manage calls.
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Natterbox Remote Assist helped DiamondBack Covers solve customer support problems. The company had trouble with slow troubleshooting and unnecessary product returns. Natterbox Remote Assist let agent...s use live video to fix issues on the first call. Customers did not have to send photos or emails. The tool worked on many browsers and was easy for all users. DiamondBack Covers saw a 100% success rate in Remote Assist usage and faster problem solving.
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Natterbox helped Hemfrid improve their Service Cloud Voice experience. Hemfrid faced problems with call quality and limited integration from a previous provider. Natterbox offered better call quality..., self-service tools, and seamless Salesforce integration. Hemfrid now saves over 7 days per change request and handles 50,000 minutes of inbound calls monthly. Customer satisfaction and support have improved with Natterbox.
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Natterbox helped Delphi Technologies manage 4,000 monthly customer service calls. Delphi's old phone system did not work with Salesforce and caused data problems and dropped calls. Natterbox integrat...ed with Salesforce and made call data easy to access and report. Delphi reduced call abandonment by 20% and increased sales by $10,000 per month. They have not had a customer service complaint in 18 months.
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