Natterbox Overview
This is a summary of the comprehensive capabilities and benefits of Natterbox based on over 610 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Natterbox, Exotel, OpenText Qfiniti, Callminer Eureka, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Natterbox is right for your needs? Our Cuspera AI engine can evaluate how Natterbox fits your specific business needs, industry, and context. Get your personalized assessment report today.
Natterbox supports business activities such as:
- Call Recording
- Contact List Management
- Engagement Management
- Coaching
- Helpdesk Management
Natterbox can help you with many business goals, such as Acquire Customers, Improve ROI, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls Offline Point Of Sale etc. for these needs. As a solution, Natterbox's capabilities include Recording, Personalization, Capture Information, etc.
Natterbox Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Monitor specific keywords and get directed to when and where they re discussed in your call recordings. ..." Speech Analytics
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Natterbox solved their Contact Center Software needs. Cuspera uses 610 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities peers achieved using Natterbox.
Use Cases
Peers recommend Call Recording , Contact List Management , Engagement Management , as the business use cases that they have been most satisfied while using Natterbox.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls, Offline and Point Of Sale |
4.94/5 ★ |
"...Monitor specific keywords and get directed to when and where they re discussed in your call recordings. ..." Speech Analytics |
| Contact List Management with Phone Calls and Mobile |
4.91/5 ★ |
"...Increase first-contact resolution by providing agents with a full customer history inside Salesforce...." CRM-integrated cloud voice for contact centers |
| contacts history |
4.71/5 ★ |
"...The software logs all outbound and inbound mobile and fixed line call data to contacts, customer records, and accounts...." Peer review from Featured Customers |
| Engagement Management with Phone Calls |
4.73/5 ★ |
"...Its CTI (Computer Telephony Integration) application presents features such as screen pop, click to dial, wrap-up codes, single sign-on with Salesforce, and automatic follow-up scheduler...." Peer review from Featured Customers |
| engaging and following up |
4.45/5 ★ |
"...Its CTI (Computer Telephony Integration) application presents features such as screen pop, click to dial, wrap-up codes, single sign-on with Salesforce, and automatic follow-up scheduler...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls, Offline and Point Of Sale |
4.94/5 ★ |
"...Monitor specific keywords and get directed to when and where they re discussed in your call recordings. ..." Speech Analytics |
|
| Contact List Management with Phone Calls and Mobile |
4.91/5 ★ |
"...Increase first-contact resolution by providing agents with a full customer history inside Salesforce...." CRM-integrated cloud voice for contact centers |
|
| contacts history |
4.91/5 ★ |
| Engagement Management with Phone Calls |
4.73/5 ★ |
"...Its CTI (Computer Telephony Integration) application presents features such as screen pop, click to dial, wrap-up codes, single sign-on with Salesforce, and automatic follow-up scheduler...." Peer review from Featured Customers |
|
| engaging and following up |
4.73/5 ★ |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 610 insights from peers and experts to help you assess how these Natterbox use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Natterbox
What is Natterbox used for?
What are the top features of Natterbox?
Who uses Natterbox?
What are Natterbox alternatives?
Where is Natterbox located?
Popular Business Setting
for Natterbox
Top Industries
- Information Technology and Services
- Hospitality
Popular in
- Small Business
- Mid Market
Peers used Natterbox to Acquire customers and Improve ROI
Natterbox Alternatives
Peer and Expert Opinion on Features
for Natterbox
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (83) |
| Personalization | Read Reviews (30) |
| Capture information | Read Reviews (11) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (83) |
| Personalization | Read Reviews (30) |
| Capture information | Read Reviews (11) |
| Dashboard | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (6) |
IT and Other Capabilities
for Natterbox
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (89) |
| Data Import | Read Reviews (110) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (89) |
| Data Import | Read Reviews (110) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (45) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (45) |
| Phone Support | Read Reviews (7) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for Natterbox
Overall Risk Meter
Top Failure Risks for Natterbox
Vendor Profile Details
Company Name
Natterbox
Company Website
https://www.natterbox.com/HQ Location
12-16 Addiscombe Road, London, GB
Employees
51-100
Social
Financials
SERIES A
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