Real-World Case Studies and Customer Success Stories with Minitab Engage

Minitab helped Edward Jones improve customer service in its call centers. The company faced rising call volumes and needed to keep high service standards. The business process improvement team used L...ean Six Sigma and Minitab's statistical tools. They performed a DOE to find the best ways to optimize service. The team used data analysis to answer questions about cross-training and response speed. This helped Edward Jones keep its customer service strong during rapid growth.
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Minitab helped Anheuser-Busch InBev reduce planned downtime in their breweries. The company wanted to make more types of beer but faced more downtime with each new brand. Using Minitab, a Lean Six Si...gma team analyzed data and found ways to cut downtime and save money. They set goals to reduce downtime by 30% and cut costs by $200,000. The team also created a toolkit to help other breweries use the same methods worldwide.
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Minitab helped Tate & Lyle solve a problem with corn sugar crystallization. The company needed to keep particle size consistent to match the taste and texture of regular sugar. They struggled with pa...rticles falling outside the acceptable range and could not find the cause. Using Minitab software, they mapped the process and analyzed factors like temperature, pressure, and flow rates. This helped them identify and control the variables affecting particle size.
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Minitab Statistical Software helped Grupo Mutual, a financial entity in Costa Rica, optimize cash kept in vaults across 55 branches. The team used data analysis and Lean Six Sigma methods to study ca...sh flow and set the right cash levels for each branch. This reduced costs and increased cash usage. Grupo Mutual reinvested freed funds, boosting revenue by $1.1 million without lowering service quality.
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Minitab helped Masimo automate and improve their product packaging process. Masimo wanted to add shrink wrap to their consumer health and wellness products for better looks and protection. They had n...o experience with shrink wrapping and manual methods were costly and error-prone. Using Minitab, Masimo's team implemented a fully automated shrink wrap process. This increased output and made packaging more consistent and sturdy.
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Quality Trainer from Minitab helps Stryker train new engineers in statistics. Stryker needed a faster way to teach quality statistics to new hires. Before, new engineers waited months for group train...ing. With Quality Trainer, Stryker gives immediate, on-demand training. The e-learning course is now required for all new engineers. Stryker says this makes training easier to manage and helps engineers do their best work.
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Quality Trainer from Minitab helped Medtronic train Six Sigma Black Belt candidates with different levels of statistical knowledge. Medtronic faced a challenge because trainees came from many backgro...unds and had varying experience with statistics. Quality Trainer used animated lessons and real-world scenarios to teach key statistical concepts. The course gave all trainees a common understanding of statistics. This made Medtronic's training more effective and consistent.
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Minitab Statistical Software helped Boston Scientific Heredia improve its packaging process for guidewires. The team wanted to use smaller pouches to cut material costs. They needed to make sure the ...new pouches would keep the guidewires sterile. Engineers used Minitab to analyze and validate the sealing process. This let Boston Scientific redesign its pouches and save money with confidence.
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Minitab helped Lehigh Valley Health Network manage a 40% increase in patient volume after two hospitals merged. The team used Minitab statistical software and Lean Six Sigma tools to analyze patient ...flow and staff workload. They found that 95% of discharges and 57% of admissions happened between 10 a.m. and 8 p.m. This insight helped the team focus on improving efficiency during peak hours. The project aimed to reduce patient length of stay and improve staff satisfaction.
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Minitab Statistical Software helps Riverview Hospital Association improve patient satisfaction. The hospital faces new Medicare rules that tie payments to patient satisfaction and care quality. River...view uses Lean Six Sigma and Minitab to make data-driven improvements. The goal is to deliver better care and keep costs low. The hospital works to meet high standards and avoid payment reductions.
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Minitab Statistical Software helped Connections Health Solutions improve operations at the Crisis Response Center in Tucson. The center faced long patient wait times and safety issues. Connections us...ed Lean Six Sigma and Minitab to redesign patient evaluation and treatment processes. They saw big improvements in wait times, care quality, and patient experience. The center now serves thousands of adults and children each year with better outcomes.
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Minitab Statistical Software helped Akron Children’s Hospital improve its Home Care billing process. The hospital faced delays and unnecessary write-offs due to billing defects. A Lean Six Sigma team... used Minitab to find the causes of these problems. They changed the process and cut the average days from product delivery to billing by 90%. This made billing faster and reduced errors.
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Minitab Statistical Software helped Cathay General Hospital in Taipei improve its heart attack treatment process. The hospital's Lean Six Sigma team used data analysis to reduce the wait time between... diagnosis and angioplasty for STEMI patients. They examined each step to find causes of delays and made changes to speed up care. This improved patient outcomes and saved medical resources. The project focused on reducing door-to-balloon time to under 90 minutes.
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Minitab Statistical Software helped Akron Children’s Hospital improve patient safety in the NICU. The hospital used Lean Six Sigma and Minitab to reduce unplanned extubations for premature newborns. ...Staff completed a green belt project at the Mahoning Valley campus. Minitab tools verified improvements in the intubation process. The project focused on delivering better care and reducing safety events.
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Minitab Statistical Software helps Akron Children's Hospital improve patient care. The hospital uses Lean Six Sigma to cut waiting times and reduce errors. Project leaders use Minitab to collect and ...analyze data before and after changes. This data-driven approach supports better efficiency and fewer mistakes. Akron Children's Hospital trusts Minitab to verify the success of their quality projects.
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Minitab Statistical Software helped Via Christi Health improve efficiency and patient care. The Center for Clinical Excellence formed a Lean and Six Sigma team to use data analysis for process improv...ement. Teams focused on emergency, surgery, heart failure, and pneumonia patient care. They changed reporting, leadership, staffing, and bed allocation in emergency departments. Minitab enabled better data-driven decisions for safer, more consistent care.
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Minitab Statistical Software helped Ford Motor Company fix a carpet defect before the 2011 Ford Fiesta launch. The Body Interior Six Sigma team used Minitab to analyze and optimize the carpet manufac...turing process. They found that machine settings caused visible brush marks. Using Minitab's Design of Experiment tools, they removed the defect while keeping the carpet plush and durable. This led to a successful vehicle launch and maintained Ford's high quality standards.
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Minitab helped RightSource, the mail-order division of Humana Pharmacy Solutions, fix problems after a new Pharmacy Management System slowed their process. Orders piled up and customer complaints inc...reased. RightSource used Minitab and Lean Six Sigma to analyze their data and find the cause of delays. They discovered issues in the exceptions path of their workflow. With these insights, they improved their process and filled prescriptions faster.
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Minitab Statistical Software helped USC Consulting Group reduce overfill for a leading candy manufacturer. The challenge was to control fill processes and avoid costly overfill or regulatory fines fr...om under-filling. USC Consulting Group used Minitab to optimize fill weight and meet compliance requirements. This solution saved the candy manufacturer $1.2 million by minimizing fill weight variation and improving process control.
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Minitab Statistical Software helped the City of Tyler, Texas, improve its wastewater treatment process. The city used Lean Six Sigma and Minitab to analyze and standardize the amount of magnesium hyd...roxide used at the Westside Wastewater Treatment Plant. This reduced costs and ensured compliance with state pH requirements. Over six years, the city completed 103 projects and saved $5.4 million. Employees found Minitab easy to use for data analysis.
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Minitab Statistical Software helped the City of Fort Wayne, Indiana improve city services using Six Sigma. The city wanted to repair 97% of potholes within 24 hours and cut missed garbage collections... in half. Minitab revealed the true locations of most potholes and showed that faster communication improved repair times. The city filled 99.6% of potholes within 24 hours and reduced missed garbage collections by 50% in one year. The city also saved millions of dollars.
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Minitab Statistical Software helps Crayola improve crayon quality. Crayola used data analysis to solve a label adhesive problem. They found that misting crayons during labeling fixed the issue. In 20...08, Six Sigma projects using Minitab saved Crayola over $1.5 million. Crayola continues to use Minitab for ongoing process improvement.
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Minitab Engage helped Maxion Wheels improve project management for over 1,500 major projects worldwide. Before 2018, Maxion Wheels used spreadsheets, which slowed progress and made reporting hard. Le...aders lacked up-to-date data for decisions. Minitab Engage gave instant visibility and standardized project dashboards. Maxion Wheels increased continuous improvement cost savings by 19% each year.
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Minitab Statistical Software helped a semiconductor plant in Thailand forecast electricity use. The plant needed to predict energy costs to manage budgets and keep production running. The team analyz...ed three years of data using six standard models and one new method. They used Minitab to find the most accurate way to predict electricity use. This helped the plant make better financial decisions and maximize profits.
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Minitab Statistical Software helped DuPont Building Innovations reach zero landfill waste at all global manufacturing sites. The team used Minitab to analyze large amounts of data from 15 locations. ...They tracked over 30 waste streams, including product scrap and cafeteria waste. The project led to reusing or recycling all byproducts. In 2008, they produced 81 million pounds of landfill, but now they send none to landfill. This supports DuPont's goal for safer, more sustainable products.
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Quality Trainer by Minitab helped Cummins train employees in Six Sigma and statistics. Cummins needed a way to teach staff with different backgrounds. Quality Trainer offered animated lessons and rea...l-world practice. Cummins trained over 2,700 employees and completed 12,000 projects. The company saved over $2 billion using these tools. Cummins found the enterprise license for Quality Trainer very affordable.
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Minitab Engage helped KYOCERA AVX standardize its customer complaint system across more than 30 global plants. The company wanted to unify templates and training, improve real-time visibility, and br...ing customer feedback into R&D and planning. Minitab Engage allowed them to build templates, monitor improvement projects, and roll up key metrics for management. This solution made it easier to share lessons learned and support decision-making across locations.
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Minitab Statistical Software helped OneSteel reduce excess scale on steel rods at its Laverton Rod Mill. The company faced problems with too much mill scale, which caused yield loss and equipment wea...r. OneSteel used Minitab to analyze data and support a Six Sigma project. The team found ways to control scale and improve product quality. This led to better yield and higher profitability for OneSteel.
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Minitab Statistical Software helped Bobcat Company improve its laser-cutting process. Bobcat wanted to increase machine speed and part quality. The goal was to boost production speeds by 15%. This wo...uld save the cost of an extra laser and reduce outsourcing. Minitab enabled efficient data gathering and analysis for better results.
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Minitab Statistical Software helped Thai Roong Ruang Sugar Group improve fairness in employee performance reviews. The company faced inconsistent evaluation standards across departments. Using Minita...b, they analyzed review data from three sugar factories. The team found differences in scores and created a new appraisal form. This standardized process set clear guidelines for fair compensation and reduced bias.
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Minitab Engage and Minitab Statistical Software helped HEXPOL Compounding build a culture of continuous improvement. HEXPOL wanted to meet customer expectations, follow sustainability goals, and grow... their business. They used Minitab tools to train leaders, manage projects, and support data-driven decisions. The workflow feature let employees submit ideas, which became projects using a prioritization matrix. Roadmaps in Minitab Engage organized project steps and results, making improvement easier.
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Minitab Statistical Software helped a large Ohio manufacturer of aerospace engine parts reduce high employee turnover. The company faced rising attrition rates, jumping from 15-18% to over 30% during... the 2009 economic downturn. Jeff Parks, a Lean Six Sigma master black belt, used Minitab to analyze HR data and uncover deeper problems. The solution focused on data-driven process improvement in human resources. This approach aimed to lower costly employee attrition and improve workforce stability.
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Minitab Statistical Software helped Mosaic Corporation improve productivity at its Wingate phosphate mine. The mine had a low rock recovery rate of 47 percent, far below the industry average. Using M...initab and Six Sigma methods, the team increased productivity by over 50 percent. This improvement delivered more than $12 million in annual financial impact. The project also won a 2009 Process Excellence Award.
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Minitab Statistical Software helped Socomec improve its sales process. Socomec wanted to grow its client base and increase revenue. A Lean Six Sigma team in France used Minitab to analyze sales data.... They found the best parts of the sales operation. The team customized Socomec’s CRM software and started a global review of sales. This work aimed to boost sales at Socomec’s offices in Europe and Asia.
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Minitab Statistical Software helped Buckman, a global chemical company, train its sales teams in Lean Six Sigma and data analysis. Buckman wanted to close the gap between sales growth and flat operat...ing profit. The company used Minitab to support a continuous improvement program across global operations. Sales teams learned to use data to show value to customers. This approach helped Buckman increase sales and improve business processes.
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Minitab Statistical Software helped LG Chem improve quality in its pharmaceutical and chemical operations. LG Chem faced a challenge with limited staff knowledge of statistics and statistical analysi...s. The company chose Minitab for its FDA endorsement, cloud-based environment, and strong training and support. Minitab enabled easy statistical analysis, compatibility with other programs, and multilingual support. LG Chem now trains staff on Minitab, creating more experts and streamlining operations.
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Minitab helped Takeda Pharmaceutical Company Ltd. improve drug production. Takeda wanted to make more blood clotting drugs efficiently. They used Minitab to analyze manufacturing data and find ways t...o increase yield from cell cultures. The team identified key process parameters that affect cell culture performance. This led to better process improvements and higher drug output.
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Minitab Statistical Software helped Newcrest Mining Limited improve truck speed at the Cadia Hill mine. The challenge was slow trucks causing delays and lost productivity. The team used Minitab to co...llect and analyze data on truck speed. They found that ramp slope and fuel injectors were key factors. After adjusting the ramp grade, truck speed increased. This allowed each truck to carry an extra load of ore per day.
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Minitab Statistical Software helped Fresnillo Plc improve silver recovery at its Saucito mine. The company faced challenges in increasing silver production without compromising quality, as silver is ...a byproduct of lead and zinc ore processing. Using Lean Six Sigma and Minitab, the team found the root cause of variation in recovery rates and created predictive equations. They implemented a new process with dynamic limits. This data-driven approach increased the mine’s monthly revenue by over $2 million.
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Minitab helped a leading solar power company fix problems in their manufacturing process. The company had high variability in silicon nitride film thickness, which hurt solar cell efficiency. The tea...m used Minitab’s Gage R&R analysis to check their measurement system and found it was not the cause. They used Minitab Engage brainstorming tools to find root causes. After improvements, the company increased energy efficiency and boosted annual revenue by over $100,000.
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