Consumer Electronics Case Studies and Success Stories with MessageDesk
CASE STUDY Home Systems by Design Hawaii
MessageDesk helped Home Systems by Design Hawaii fix client communication problems. The owner, Chris Ryser, struggled with too many calls and texts on his personal phone. MessageDesk set up a shared ...team inbox and automated messages. Now, the team can reply to clients quickly and work together better. Chris can take vacations without worrying about missed messages. Clients get faster responses and better service.
Construction Case Studies and Success Stories with MessageDesk
CASE STUDY Ensign Energy
MessageDesk helped Ensign Energy improve HR communication for over 3,000 employees. Kim Page used MessageDesk to automate messages, use templates, and send mass broadcasts. This saved her team more t...han 25 hours each week. Employee engagement increased, with instant responses to open enrollment texts and only 200 opt-outs from 1,800 employees. Field workers now get information quickly, making them happier and more connected.
Financial Services Case Studies and Success Stories with MessageDesk
CASE STUDY Cash N’ Go
MessageDesk helped Cash N’ Go, a payday lender, reduce time spent on phone calls and improve customer communication. The team used MessageDesk to schedule personalized text reminders and automate mes...sages. This led to a 30% increase in on-time loan payments. Daily phone time was cut by 50%. Cash N’ Go now sends timely reminders and personalized messages, making customers feel valued.
Health, Wellness and Fitness Case Studies and Success Stories with MessageDesk
CASE STUDY Vegas Valley Infusion Clinic
MessageDesk helped Vegas Valley Infusion Clinic cut appointment no-shows to zero. The clinic used MessageDesk to send SMS reminders and text-enable their business phone numbers. Staff saved 20% of th...eir time on phone calls. Patients found it easier to communicate and schedule appointments. Team communication improved with a shared inbox. Patient satisfaction and productivity both increased.
MessageDesk helped Emergency Pet Hospital of Redlands improve communication with pet owners. The hospital used MessageDesk's shared team inbox, mass text broadcasts, and automations to send real-time... pet updates and reduce phone time. Staff cut their phone time in half after switching to text messaging. Text templates made shift changes and frequent updates easier. Clients received regular updates and photos, which reduced stress and improved satisfaction.
Education Case Studies and Success Stories with MessageDesk
CASE STUDY San Francisco Institute of Esthetics and Cosmetology
MessageDesk helped the San Francisco Institute of Esthetics and Cosmetology manage a high volume of student inquiries and complex enrollment steps. The school used template-based messaging and mass t...exting to send quick, clear updates to students. This unified platform improved communication across admissions, financial aid, and other departments. Staff could respond faster and guide students through enrollment more easily. The result was better student experiences and more efficient operations.
MessageDesk helped Wenatchee High School reduce daily office call volume by 60%. The school used MessageDesk’s shared team inbox and text-enabled landline to improve parent communication. The admin t...eam could now assign, route, and manage parent text messages as a team. Parents found it easier to reach staff, and the team had more time for other tasks. The setup process was quick and easy, taking less than a week.
CASE STUDY Mathnasium (Karen Flyer, franchise owner)
MessageDesk helped Mathnasium boost customer engagement from 50% to over 75%. Karen Flyer used MessageDesk to send bulk text messages and organize contacts into groups. She ported her Google Voice nu...mber to MessageDesk to end phone number confusion. MessageDesk made it easy to send 1-2 mass text broadcasts each month. Parents now read and respond to messages more often. Texting is now a key part of Mathnasium’s parent communication strategy.
MessageDesk helped Upward Bound connect with over 100 students and staff using SMS text messaging. The team needed a way to send group texts and get fast replies during the pandemic. MessageDesk let ...them organize students, schedule broadcasts, and use a shared team inbox. The solution replaced phone calls and emails, making communication faster and easier. Upward Bound now sends reminders, event RSVPs, and important updates by text, keeping students engaged and informed.
Accounting Case Studies and Success Stories with MessageDesk
CASE STUDY J&J Financial Management Inc.
MessageDesk helped J&J Financial Management Inc. save time and improve client communication. The firm used MessageDesk for two-way text messaging, a shared team SMS inbox, and QuickBooks Online integ...ration. This reduced daily phone call time and sped up client responses during tax season. Jamie Vinson, the owner, reports saving several hours each day. Clients now respond faster, and relationships are stronger.
Insurance Case Studies and Success Stories with MessageDesk
CASE STUDY Wayne Insurance
MessageDesk helped Wayne Insurance modernize their claims department. The company used MessageDesk to text-enable claims reps and set up shared team inboxes. This made it easier for clients to send t...exts and photos about claims. Wayne Insurance cut their daily call volume by 50%. Customer service improved and reps saved time. MessageDesk gave the team better oversight and a record of all conversations.
Non-Profit Organization Management Case Studies and Success Stories with MessageDesk
CASE STUDY Families to Freedom
MessageDesk helped Families to Freedom improve communication with volunteers and staff. The non-profit switched from Mailchimp to MessageDesk due to low email engagement and rising costs. With Messag...eDesk, they used mass text broadcasts and templates to reach people faster. The team saw better response rates and managed more inquiries. MessageDesk made their outreach more efficient and effective.
MessageDesk helped Pathways to Independence improve communication with clients, volunteers, and donors. The nonprofit struggled with low engagement and missed messages using email and phone calls. Wi...th MessageDesk, they now send text reminders, automate alerts, and coordinate large groups quickly. Survey response rates at events reached 100% after switching to text. Staff save time, and donor relationships are stronger with direct updates.
Consumer Services Case Studies and Success Stories with MessageDesk
CASE STUDY Ace Sanitation
MessageDesk helped Ace Sanitation cut accounts receivable by 80% using text reminders. The company faced high unpaid invoices and missed trash pickups. They used MessageDesk to send weekly trash remi...nders, text invoices, and payment links. This led to fewer missed pickups and less time spent on customer calls. Ace Sanitation also got more Google reviews and kept better records of customer conversations.
MessageDesk helped Mower Parts Plus cut daily phone time by over 50%. The business used MessageDesk to send text updates, answer common questions, and collect Google reviews. Before MessageDesk, they... struggled with missed calls and voicemails. With MessageDesk, they saw a 37% increase in Google reviews in one month. Templates and mass texting saved hours each day and improved customer communication.
MessageDesk helped American Housekeeping cut phone time and get paid faster. They used MessageDesk for automated text reminders, text-to-pay, and review requests. Missed payments and accounts receiva...ble dropped by 64%. Incoming phone calls were cut in half. Daily phone time went down by 92%. They now get more Google reviews and handle customer service by text.
Research Case Studies and Success Stories with MessageDesk
CASE STUDY Columbia Basin Agriculture Research Center (CBARC) at Oregon State University
MessageDesk helped Columbia Basin Agriculture Research Center (CBARC) at Oregon State University improve team communication. Debbie, the office manager, used MessageDesk to send emergency alerts and ...updates to all staff at once. The platform removed group size limits and made it easy to add or remove contacts. CBARC now reaches everyone quickly, even in remote areas. Debbie says MessageDesk saved her from making many phone calls and made communication simple and reliable.
Hospital & Health Care Case Studies and Success Stories with MessageDesk
CASE STUDY GD Psych Services
MessageDesk helped GD Psych Services improve patient engagement by adding SMS texting to their communication tools. The agency faced problems with their email-based patient portal, which caused misse...d messages and made simple questions hard to answer. With MessageDesk, staff could send reminders, updates, and answer patient questions quickly by text. Mass texts about closures and updates got better responses than emails or calls. Multiple agents could manage conversations, making sure no patient query was missed.
Automotive Case Studies and Success Stories with MessageDesk
CASE STUDY DeNooyer Chevrolet
MessageDesk helped DeNooyer Chevrolet run a text-to-vote campaign at their Chalk the Lot event. The dealership used MessageDesk's mass text broadcasts and automations to collect votes and contact inf...o. Attendees voted by texting a keyword to a dedicated phone number. Social media posts let more people join in. The campaign added 536 new contacts to DeNooyer Chevrolet's marketing list.
Other Industry Case Studies and Success Stories with MessageDesk
CASE STUDY AMS Healthcare Staffing
MessageDesk helped AMS Healthcare Staffing fill open care shifts three times faster. AMS used MessageDesk’s shared team SMS inbox and mass text broadcasts to reach over 200 nurses and care providers.... The team unified all text communications, replaced multiple phone numbers, and used templates for quick HR and shift messages. AMS sent nearly 250,000 messages since switching, making shift filling faster and easier for everyone.
