Real-World Case Studies and Customer Success Stories with ManageEngine ServiceDesk Plus

Endpoint Central helped Strathallan School manage 350 desktops and laptops for staff and students. The IT team needed a way... to update software and patches quickly without disrupting users. Endpoint Central allowed them to update and configure systems from a central location. The school used features like remote shutdown and power management. They saved on energy and costs, and improved security for both staff and pupils.
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University of Texas at Arlington used ADAudit Plus to improve Active Directory monitoring. The university faced challenges with AD troubleshooting... and needed better visibility. ADAudit Plus helped automate user provisioning and track changes in their Windows environment. The solution enabled self-service password resets and account unlocks. This led to enhanced security and easier management of identities.
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Endpoint Central helped Strathallan School manage 350 desktops and laptops for staff and students. The school needed to update software... and patches quickly without disrupting users. Endpoint Central allowed the IT team to manage updates, security, and remote shutdowns from a central location. The software saved energy and costs while improving daily IT operations. Strathallan recommends Endpoint Central for flexible and secure device management.
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ManageEngine helped Nottingham College resolve 80% of IT incidents within 24 hours. The college completed 90–98% of service requests in... 72 hours using ServiceDesk Plus, ADManager Plus, and Patch Manager Plus. Asset management improved, with 11,000 devices tracked and user onboarding automated for over 8,000 students yearly. User satisfaction rose from 50% to 85%. Automated patching and account creation saved significant time and reduced errors.
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Oglethorpe University used ManageEngine’s ADManager Plus to automate user onboarding. The IT team replaced manual scripts with automated workflows, making... onboarding and offboarding faster and easier. ServiceDesk Plus improved ticket management with automatic assignments, reducing delays. Endpoint Central helped secure endpoints and manage vulnerabilities. The university’s IT team now handles user management and incident resolution more efficiently.
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Endpoint Central helped Strathallan School manage 350 desktops and laptops for staff and students. The school needed a way to... update patches and software quickly without disrupting users. Endpoint Central allowed the IT team to update and manage systems from a central location. The solution improved security, enabled remote shutdown, and saved on energy and costs. The IT team is happy with the results and recommends the system.
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Contrans Group automated help desk tasks using ManageEngine ServiceDesk Plus. They improved ticket management and customized workflows for their IT... team. With ADManager Plus, they generated detailed Active Directory reports for departments across North America. Analytics Plus helped them turn IT data into action plans and track ticket resolution. The solutions unified IT data, enabled business intelligence, and supported strategic decisions.
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TripSpark Technologies used ManageEngine to automate IT tasks and support a lean team. They cut password reset tickets from 20... per day to zero with ADSelfService Plus. Endpoint Central let them manage endpoints, patch systems, and install apps from one console. Vulnerability Manager Plus helped them fix security threats. The IT team now works faster and supports employees better.
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ManageEngine ServiceDesk Plus, Endpoint Central, ADManager Plus, and Analytics Plus help Contrans Group automate help desk tasks and generate detailed Active Directory reports. The company supports... about 5,000 end users across North America. Automation in ServiceDesk Plus speeds up ticket management and troubleshooting. ADManager Plus provides custom reporting for identity management. Analytics Plus enables IT data visualization and business intelligence, helping the team make better decisions.
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ManageEngine helped EWIE Group of Companies improve IT operations across 12 countries. The company used centralized ticket management for faster... issue resolution. Active Directory management and real-time auditing boosted security and compliance. EWIE now supports five subsidiaries with flexible, scalable IT tools. ManageEngine is essential for smooth, secure business operations.
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ManageEngine Applications Manager helped Samsung SDS cut mean time to repair by 60%. The IT team gained 360-degree visibility into... their infrastructure. AI-powered alerts and root cause analysis made issue detection fast. The team moved from manual monitoring to a proactive approach. Real-time reports and unified dashboards improved collaboration and efficiency.
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HCL Technologies used Log360 to solve log management issues with thin clients. The company needed a way to store and... analyze logs from devices with limited storage. Log360 allowed HCL to collect logs centrally, making audits easier and more efficient. The IT security team found Log360 and its subcomponents very helpful for reviews and compliance. HCL recommends Log360 for similar requirements in other projects.
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TripSpark Technologies used ADSelfService Plus to improve password management. The company wanted to reduce the workload for IT administrators. ADSelfService... Plus helped automate password resets and account unlocks. This made it easier for users to manage their own passwords. The IT team spent less time on routine password issues. The solution streamlined identity management for the business.
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ManageEngine Analytics Plus helped ThinkOn cut unresolved ticket backlogs by 65%. The IT team used real-time dashboards to track tickets... and improve SLA compliance. Managers gained better data visibility, leading to faster decisions and improved customer satisfaction. Embedding analytics in ServiceDesk Plus made metrics accessible across the company. The team now resolves support requests faster and keeps customers happier.
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Novobanco, a major bank in Portugal, needed a reliable way to back up and restore Active Directory data. They chose RecoveryManager... Plus from ManageEngine to solve this problem. The solution helped them manage and protect their identities. Novobanco now ensures effective Active Directory backup and restoration. This improved their security and business continuity.
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EventLog Analyzer helped Yuanta Securities improve security monitoring and compliance. The IT team centralized log management and automated real-time alerts.... This made it easier to detect suspicious activity and respond quickly. Compliance reporting became simple, especially for audit purposes. Yuanta Securities rated their experience 10/10 and recommends EventLog Analyzer for log management and security monitoring.
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BOCI-Prudential Trustee Limited used ManageEngine EventLog Analyzer to manage large log volumes. Their previous SIEM solution was too expensive and... hard to scale. EventLog Analyzer offered a more affordable licensing scheme and centralized log management. The IT team set up alerts for quick security responses and used out-of-the-box correlation rules. BOCI-Prudential rated the solution 8 out of 10 for cost-effective log management and security monitoring.
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