Real-World Case Studies and Customer Success Stories with Influitive

Greenway Health used Influitive to overhaul its customer reference and referral program. The company launched the Greenway Champions advocate community... to automate reference management and ensure compliance with new healthcare software regulations. Using Influitive, Greenway Health fulfilled over 755 reference requests with an average completion time of 4.7 days. The program improved targeting, tracking, and rewarding of customer advocates. Virtual events and training helped drive engagement and internal buy-in.
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VMware used Influitive’s AdvocateHub to build the VMware Champions advocacy community. Before, it took up to two months to find... a customer reference. Now, VMware fulfills reference requests in under 72 hours by gamifying the process. The Champions community connects sales and technical teams with users, offers exclusive content, and rewards advocates at events. This approach improved customer engagement and transformed VMware’s reference program into a people-focused advocacy initiative.
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VMware used Influitive to consolidate over 100 customer communities into a single loyalty and advocacy program. They launched VMware Rewards,... offering centralized rewards and exclusive experiences for engaged advocates. Influitive helped migrate 90% of active customers to the new program and facilitated workshops to align content and rewards. The new approach tripled customer engagement and exceeded recruitment targets by 75%. Integrations with tools like BrandVia and Khoros streamlined rewards and community management.
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UserTesting used Influitive to build a customer community called CommUnity. They focused on empathy, targeted campaigns, and gamification to engage... users. By customizing activities for different user groups, they grew the community from a few members to over 3,200 in two years. API integrations rewarded users for platform activity, boosting participation. Influitive’s tools helped UserTesting create strong customer relationships and increase advocacy.
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Netchex used Influitive's Virtual EventHub to transform its annual Netconnect conference into a virtual event. The platform helped Netchex engage... over 400 attendees, with nearly 500 accounts created for the event. Sponsors benefited from extended engagement and personalized interactions, leading to ROI positive results for the first time. Netchex combined live and pre-recorded sessions to keep HR professionals involved and fostered a strong sense of community online. The virtual event also led to new business deals, including two closed within a week after the event.
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LRN used Influitive to build a branded customer community called co:lab. Before, LRN had no central place for customer advocates... to connect. With Influitive, they created a space that reflects their values and encourages open dialogue. After one year, 89% of registered advocates are engaged. The community helps ethics and compliance professionals share knowledge and connect online and offline.
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Interos used Influitive to build employee and customer advocate communities. They needed to scale onboarding and training as their team... and customer base doubled. Influitive helped centralize information and automate onboarding, reducing the need for more CSMs. Within two weeks, 70% of employees joined the internal community. The customer community now delivers module-based training and updates, supporting growth and operational stability.
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HPE SimpliVity uses Influitive to build strong customer relationships and gather authentic customer stories. The advocacy manager runs the Insiders... program to connect with end users and collect feedback. By focusing on real user experiences, HPE SimpliVity creates content that resonates with prospects and existing customers. This approach helps drive loyalty, cross-sell opportunities, and business results. The process is faster and more cost-effective than traditional case studies.
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Genesys used Influitive to boost engagement in its customer advocacy program, GCAP. By running virtual events and referral campaigns, Genesys... saw a 40% increase in GCAP engagement and a 9% rise in user group registrations. Influitive’s multilingual support and Salesforce integration helped Genesys reach global advocates and streamline referrals. The platform enabled personalized onboarding and ongoing community interaction. Genesys created a human-centric, hyper-personalized advocate experience at scale.
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Influitive helped Greenway Health overhaul its customer reference program. The company launched an online advocate community, Greenway Champions, to engage... and reward customers. Using Influitive, Greenway Health automated reference tracking, integrated with Salesforce, and improved internal adoption through targeted training. Membership in the community doubled, and customers fulfilled 931 reference requests in under three years. The new program streamlined workflows and boosted customer engagement.
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Esker used Influitive to grow its employee and customer advocacy communities across six global regions. The company separated its employee... and customer hubs, rebranding and expanding each to better serve users. Esker launched resource centers in multiple languages, resulting in over 1,100 page views from customers in nine months. By personalizing onboarding and engagement, Esker doubled its number of joined advocates from 2021 to 2022. Influitive's platform and support helped Esker scale advocacy and engagement worldwide.
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Rubrik used Influitive to build and grow its customer community, Rubrik Guardians. Before Influitive, managing customer relationships was manual and... slow. With Influitive, Rubrik automated reference management and improved engagement. The community now has over 800 members who share experiences and give feedback. Rubrik uses the platform to educate, connect, and recognize customers, making the experience fun and valuable.
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Ceridian used Influitive to build an advocate community. This helped them save over $500,000 in annual support costs. The community... gave Ceridian a strong edge in their industry. Customers became more engaged and loyal. Ceridian improved customer success and advocacy with Influitive.
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Verint used Influitive to launch Elevate Inside, an internal advocacy program for sales reps. In the first 90 days, 92%... of targeted sales joined and 68% engaged. Sales reps referred 74 new customer advocates and completed over 2,700 challenges. Social sharing increased, with 1,300+ shares and 5,200 clicks in six months. Influitive helped Verint bridge sales and marketing, boost customer advocacy, and drive collaboration.
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isolved used PostBeyond to boost employee advocacy and Influitive for customer advocacy. They aimed to increase user adoption by 50%... and social reach by 50%. With PostBeyond, isolved achieved a 5.9 million increase in reach, $313,000+ earned media value, and 21,000+ clickthroughs in one year. Leadership and internal teams drove engagement. The Influitive platform helped launch a formal customer advocacy program, improving customer relationships and social proof.
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Influitive helped Dean Shaw build customer communities at SAS and Abnormal Security. He used Influitive to boost community membership and... engagement. A recruitment project led to a 31% increase in community members and an 83% rise in advocacy acts. The platform made it easy to connect with customers and reward the customer success team. Incentives and cross-team collaboration drove strong results for customer marketing.
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Influitive helped Dean Shaw build customer communities at SAS and Abnormal Security. He used the platform to boost community membership... and engagement. A recruitment project led to a 31% increase in community membership and an 83% increase in acts of advocacy. The customer success team played a key role in spreading the word and driving results. Incentives and cross-departmental collaboration were crucial for success.
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Influitive helps Genesys manage and track customer advocacy in one platform. The tool makes advocacy fun and easy for the... team. Genesys uses it to put customers first and create a personalized advocate experience. The platform supports company values and builds empathy with customers. It lightens the workload for advocate marketers.
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Ceridian used Influitive to build an advocate reference program. They engaged over 1,600 top customers and generated more than 260... sales references in a few months. The program also produced 35 testimonial videos and over 20 volunteered case studies. Ceridian XOXO made it easy for advocates to connect with prospects and get recognized. This helped Ceridian shorten sales cycles and boost customer engagement.
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Cisco used Influitive to build the Cisco Cert Insiders community for network engineers. The program supports IT professionals after earning... their CCNA certification and encourages further learning. Cisco overhauled its certification curriculum, making it easier for members to advance. The community helps members stay engaged and grow their careers. Influitive's platform supports continuous participation and customer advocacy.
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Brainshark used the Brainshark Champions advocate marketing program to engage over 450 customers and employees. This program boosted their social... media presence by 106%. Survey response rates increased by 15%. Brainshark won the 2013 Forrester Groundswell Award for B2B Social Depth. The program encouraged sharing and product knowledge among advocates.
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Viewpoint used Influitive’s AdvocateHub to build an online customer community. They brought together users of different ERP systems to share... knowledge and discuss industry topics. The community helped reduce support tickets and increased customer engagement. Live AMA-style forums and monthly challenges drove participation. The program generated 50 reference hand raises and 20 referrals per quarter. Customers valued the chance to connect, share expertise, and influence product development.
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Dundas Data Visualization used Influitive to grow its customer community. They created The Dundas Community to connect users and encourage... advocacy. Fun activities and industry-specific content increased engagement. User-generated content helped Dundas scale content creation with limited resources. Dundas BI saw a 15%–18% increase in user reviews year over year. The community made it easier for prospects to get real feedback from customers.
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Built Technologies used Influitive to boost customer advocacy. The platform helped them mobilize advocates and increase referrals, references, and reviews.... Built achieved a 363% ROI for closed-won opportunities. They also saw a 1,400% ROI for pipeline generation. The solution supported their client marketing team in driving measurable business growth.
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Influitive helped Adobe transform its Community Experts Program. Adobe moved from a forum-based, transactional support model to a dynamic, multi-platform... community. After launching on Influitive, Adobe saw a 29% increase in engaged advocates and 10,877 acts of advocacy in three months. Influitive's integration with Khoros and automation tools reduced manual work and improved engagement tracking. Members now enjoy better rewards and more ways to connect, boosting community growth and satisfaction.
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Thycotic used Influitive to build a customer engagement community. They wanted to connect all departments with customers and improve onboarding.... Influitive offered discussion forums, physical rewards, and a price that fit their budget. After four months, Thycotic automated onboarding and increased engagement across teams. The platform helped scale resources and improved the customer journey.
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Influitive helped Emburse relaunch its advocate community after a major rebrand. The marketing team used Influitive to create themed campaigns,... automate review collection, and boost engagement. Integrations with G2, TrustRadius, and Salesforce made advocacy easier and more effective. Emburse doubled community membership and kept engagement rates between 20% and 30%. The platform also helped source customer stories and product feedback, saving time and increasing impact.
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Sage used Influitive to build a Champions advocate community. They wanted to grow customer loyalty and brand awareness. Sage created... videos to highlight customers using Sage products. They gave customers marketing tools they could not afford on their own. This two-way advocacy helped Sage deepen relationships and improve customer engagement. Senior leaders at Sage also talked directly with advocates to understand their needs.
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Devolutions used Influitive to build a strong community of customer advocates. Before Influitive, advocates shared feedback through email and social... media, but there was no central platform. Influitive gave Devolutions a dedicated space to engage and reward advocates. The team used features like campaigns and challenges to collect reviews, customer stories, and feedback. This made managing the community easier and saved time. The new platform also helped modernize the user experience for both advocates and employees.
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Adobe used Influitive to relaunch its Community Experts Program. The challenge was to move from a transactional support forum to... a more engaged, flexible community. Influitive helped Adobe streamline management, track member activity, and expand engagement beyond forums. In three months, Adobe saw a 29% increase in engaged advocates and 10,877 acts of advocacy. Integrations with Khoros and a new rewards system boosted participation and made tracking easier.
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BlackLine used Influitive to transform its customer advocacy program for the virtual BeyondTheBlack 2021 event. The team rebranded its Champion... Rewards community, adding 50 new challenges and a revamped rewards system. Hundreds of new advocates joined, and 89% stayed active after the event. Attendees completed 4,145 challenges and posted 56 reviews. The program increased engagement, gathered feedback, and boosted third-party reviews.
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Influitive helped FloQast grow its customer community by 105% in the first month. FloQast switched from a discussion-only platform to... Influitive for better engagement and gamification. Features like points, rewards, and leaderboards increased customer participation. The integration with Salesforce supported business goals. FloQast surpassed its FY23 goal with 2,300 community members by June.
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FloQast used Influitive to improve its customer advocacy program. The old community platform did not engage users or support two-way... conversations. Influitive offered gamification features like points, rewards, and leaderboards to boost participation. The integration with Salesforce helped connect community actions to business activities. FloQast launched the new FloVerse community, increasing customer engagement and advocacy.
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