Real-World Case Studies and Customer Success Stories with Influitive

Adobe used Influitive to relaunch its Community Experts Program. The challenge was to move from a transactional support forum to a more engaged, flexible community. Influitive helped Adobe streamline... management, track member activity, and expand engagement beyond forums. In three months, Adobe saw a 29% increase in engaged advocates and 10,877 acts of advocacy. Integrations with Khoros and a new rewards system boosted participation and made tracking easier.
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Devolutions used Influitive to build a strong community of customer advocates. Before Influitive, advocates shared feedback through email and social media, but there was no central platform. Influiti...ve gave Devolutions a dedicated space to engage and reward advocates. The team used features like campaigns and challenges to collect reviews, customer stories, and feedback. This made managing the community easier and saved time. The new platform also helped modernize the user experience for both advocates and employees.
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Sage used Influitive to build a Champions advocate community. They wanted to grow customer loyalty and brand awareness. Sage created videos to highlight customers using Sage products. They gave custo...mers marketing tools they could not afford on their own. This two-way advocacy helped Sage deepen relationships and improve customer engagement. Senior leaders at Sage also talked directly with advocates to understand their needs.
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Built used Influitive to automate and improve their referral program. Before Influitive, Built managed referrals manually and struggled to scale. They switched to Influitive for its easy Salesforce i...ntegration and out-of-the-box features. The implementation was smooth and allowed Built to run gamified referral campaigns. As a result, Built achieved a 363% ROI from their automated referral program.
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Influitive helped Wiley run virtual customer communities for higher education instructors. Wiley used Influitive’s gamification and personalization to engage educators and gather feedback. The platfo...rm made it easy to collect survey responses quickly and manage a product advisory committee of 380 advocates. This saved time and reduced the need for extra staff. The community also gave instructors a place to connect and support each other, especially during the shift to online learning in 2020.
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Influitive Managed Services helped Emburse grow and engage its customer community, the Emburse Collective. Emburse needed more resources to manage campaigns, moderate discussions, and analyze surveys.... Influitive provided a high-level managed services package, making onboarding easy and fast. The team launched an evergreen re-engagement campaign, bringing over 110 inactive members back. Emburse now runs more cohesive campaigns and connects live events to digital engagement.
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Influitive powered a gamified fan portal for Mountain Dew. The portal focused on customer advocacy, loyalty, and community engagement. In the first 100 days, Mountain Dew used Influitive to boost fan... interaction. The solution helped Mountain Dew onboard and empower customers, drive referrals, and collect feedback. The case highlights Influitive's impact on building a strong fan community for a major beverage brand.
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Cvent used Influitive to refresh its advocate community, Cvent Celebrity. They improved the platform's look, added new rewards, and changed the onboarding process. These updates focused on quality en...gagement and targeted challenges. As a result, engagement increased by 11% in 2022. Cvent also won the People’s Choice: Most Passionate Community at the 2022 BAMMIE Awards.
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FloQast used Influitive to improve its customer advocacy program. The old community platform did not engage users or support two-way conversations. Influitive offered gamification features like point...s, rewards, and leaderboards to boost participation. The integration with Salesforce helped connect community actions to business activities. FloQast launched the new FloVerse community, increasing customer engagement and advocacy.
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Cisco used Influitive to build the Cisco Cert Insiders community for network engineers. The program supports IT professionals after earning their CCNA certification and encourages further learning. C...isco overhauled its certification curriculum, making it easier for members to advance. The community helps members stay engaged and grow their careers. Influitive's platform supports continuous participation and customer advocacy.
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PostBeyond helped isolved boost employee advocacy. isolved wanted to increase user adoption by 50%, social media reach by 50%, website traffic by 10%, and brand channel followers by 35%. They also ai...med for 200 web conversions per quarter. PostBeyond's platform made it easy for employees to share branded and third-party content. Push notifications and a strategic content calendar drove engagement. isolved saw strong growth in brand reach and employee participation.
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