Real-World Case Studies and Customer Success Stories with FranConnect Franchise Software

FranConnect helped Firehouse Subs cut its franchise sales cycle by nearly 50%. The platform manages hundreds of monthly franchise inquiries... and automates lead creation. Firehouse Subs uses FranConnect to track new restaurant openings and ensure compliance with brand standards. The software streamlines communication and keeps franchisees and staff on task. Electronic document delivery speeds up franchise disclosure and reduces risk. Firehouse Subs now has a single system for franchise development and information management.
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RizePoint helped Blaze Pizza keep brand standards strong during rapid growth. Blaze Pizza used RizePoint for digital operational assessments, electronic... line checks, automated reporting, and better franchisee communication. Store teams quickly adopted the platform and found new ways to use it. Employees now do self-assessments, saving travel costs and improving training. Leaders get instant visibility into operations. Blaze Pizza expects RizePoint to keep driving business improvements.
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FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with World Manager to streamline processes... and boost training completion rates. Centralized data management enabled better tracking of training metrics and operational performance. Single sign-on and a unified menu allowed for customized learning journeys. This led to a more consistent, well-trained workforce and stronger brand standards at every franchise location.
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InMoment and RizePoint helped Arby's boost guest satisfaction by 34% in eight months. Arby's integrated operational audits with customer feedback... using a seamless analytics platform. The solution delivered location-level insights and prioritized improvements for each restaurant. Managers used data-driven action steps to improve friendliness, product quality, and speed of service. Arby's saw strong revenue growth and 25 straight quarters of same-store sales gains.
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Arby's Restaurants used InMoment and RizePoint to connect guest feedback with operational audits. They integrated over 50,000 monthly customer survey... responses with internal performance reviews. This helped Arby's identify key improvement areas for each location. In just eight months, they saw a 34% rise in overall satisfaction and a 33% increase in friendliness. Product quality, cleanliness, and speed of service also improved significantly. The new system empowered managers to act on insights and drive brand growth.
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FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with their learning management system, making... training easier and boosting completion rates. Centralized data allowed Teriyaki Madness to link training metrics to operational performance. This led to better decision-making and clear ROI for leadership. FranConnect supported consistent, high-quality service as the franchise grew.
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Blaze Pizza used FranConnect’s RizePoint to improve brand consistency during rapid growth. The platform enabled digital operational assessments, electronic line... checks, and automated reporting across all locations. Store teams quickly adopted the system, leading to better franchisee communication and faster menu updates. Employees now complete regular self-assessments, saving on travel costs and boosting engagement. Blaze Pizza sees RizePoint as a key driver for operational excellence and future innovation.
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Arby's Restaurants used FranConnect to improve guest experience and operational performance. They integrated audit data from RizePoint with customer feedback... using InMoment. This allowed them to identify key improvement areas for each location. In just eight months, Arby's saw a 34% increase in overall satisfaction and a 33% rise in friendliness. Product quality, cleanliness, and speed of service also improved significantly.
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Blaze Pizza used FranConnect’s RizePoint platform to improve brand consistency and operational excellence during rapid growth. The company implemented digital... operational assessments, electronic line checks, and automated reporting to help franchisees maintain high standards. Employees now complete regular self-assessments, saving money on travel and boosting engagement. Franchisees use RizePoint for faster communication and menu updates, improving customer experience. Blaze Pizza sees RizePoint as a flexible tool that adapts to new challenges and supports ongoing business growth.
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FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with their learning management system, making... training easier and boosting completion rates. Centralized data allowed Teriyaki Madness to link training metrics to operational performance. This led to better decision-making and clear ROI for leadership. FranConnect supported consistent customer experiences as the franchise grew.
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FranConnect Royalty Manager helped Capriotti’s Sandwich Shop automate royalty management and sales reporting. The platform replaced manual processes, reducing errors... and saving time for employees. Capriotti’s used the solution to support rapid franchise growth and integrate its Wing Zone subsidiary. The software enabled easy onboarding, streamlined workflows, and provided actionable data insights. With FranConnect, Capriotti’s can track unit performance and drive data-driven expansion.
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FranConnect helped Moe’s Southwest Grill improve franchisee engagement by making store audit data transparent. The platform replaced manual and basic... digital processes with automated analytics and reporting. Franchisees and managers now track performance, spot trends, and address deficiencies using real-time dashboards. The system enables open sharing of scores, boosting accountability and competition. Multi-unit operators use FranConnect for self-evaluations and site surveys, streamlining operations and decision-making.
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Paris Baguette used FranConnect to boost franchise sales in the US after the pandemic slowed growth. The team cleaned up... over 6,000 old leads and launched a targeted outreach campaign using FranConnect’s Franchise Sales system. In early 2021, they closed 25 deals in Q1 and 28 more in April, reaching 53 deals year-to-date. FranConnect also helped streamline sales, marketing, and operations. The platform supports ongoing lead nurturing and cafe opening management.
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On Deck Concepts used FranConnect's World Manager to streamline employee training across its restaurant brands. The platform unified training, communications,... and updates for all locations. Employees accessed custom content and mobile-first learning, boosting engagement. The digital system replaced printed training, making onboarding and ongoing learning easier. On Deck Concepts reduced front-line turnover and improved team collaboration with the new e-learning platform.
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FranConnect helped Firehouse Subs cut its franchise sales cycle by nearly 50%. The platform manages hundreds of monthly franchise leads... and automates the entire lead process. Firehouse Subs uses FranConnect to track new restaurant openings and ensure compliance with brand standards. The software keeps franchisees and staff on task with automated alerts and real-time updates. Electronic document disclosure speeds up deals and reduces manual work. Firehouse Subs now has better forecasting and more organized franchisee information.
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RizePoint helped Blaze Pizza keep brand standards strong during fast growth. Blaze Pizza used RizePoint for digital operational assessments and... electronic line checks. Store teams quickly adopted the system and suggested new uses. Employees now do regular self-assessments, which saves money and builds understanding of brand standards. RizePoint also helps with franchisee communication and easy reporting. The platform is easy to use and adapts to Blaze Pizza’s needs.
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Arby’s used InMoment to improve its guest experience program. The company faced stalled sales and weak marketing in the early... 2000s. Arby’s refreshed its brand and menu, but its old guest experience assessment model was not effective. Arby’s had used RizePoint for internal operations reviews, but needed better guest insights. InMoment helped Arby’s bring more purpose to its guest experience program and support its brand resurgence.
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FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with their learning management system, making... training easier and boosting completion rates. Centralized data allowed them to link training with performance and show ROI. The solution helped build a consistent, well-trained workforce as the franchise grew. Every location now delivers a reliable customer experience.
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RizePoint helped Hard Rock International boost brand consistency by over 5% globally. The company replaced annual, spreadsheet-based audits with a... mobile, cloud-based solution. RizePoint's Mobile Auditor and Corrective Action Management features enabled self-audits and continuous improvement. Travel expenses dropped by more than 85% in the first year. Hard Rock now enjoys better property evaluation scores and ongoing brand compliance.
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Hard Rock International used RizePoint to improve brand consistency across its global locations. The company replaced annual, spreadsheet-based audits with... a mobile, cloud-based solution. Managers now conduct self-audits and use corrective action management to address issues year-round. This new process led to a 5% increase in property evaluation scores and reduced travel expenses by over 85%. Hard Rock now focuses on continuous improvement and better guest experiences.
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Hard Rock International used RizePoint to improve brand consistency across its global locations. The company replaced annual, spreadsheet-based audits with... a mobile, cloud-based solution. Managers now conduct self-audits and use corrective action management to address issues year-round. This new process increased property evaluation scores by over 5% and reduced travel expenses by more than 85%. Hard Rock now focuses on continuous improvement and better guest experiences.
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FranConnect helped K9 Resorts improve sales and operations support. K9 Resorts needed to connect corporate and franchise owners and streamline... processes. FranConnect provided a central place for franchisee information and improved lead tracking. The platform increased engagement and made the business more organized. K9 Resorts saw better efficiencies and unit growth after using FranConnect.
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Sport Clips Canada used FranConnect to expand its franchise brand across the country. The team relied on FranConnect to manage... onboarding, store build-outs, and ongoing franchisee coaching. The software helped track tasks, store audits, and follow-up actions, ensuring nothing was missed. Recruitment and training processes were streamlined, making it easier to support new franchisees and staff. FranConnect enabled Sport Clips Canada to adapt proven systems for the Canadian market and maintain strong communication with franchisees.
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RizePoint helped Hard Rock International improve brand consistency across its global locations. The company moved from annual, manual Excel-based evaluations... to a mobile, cloud-based solution. RizePoint enabled self-audits and automated corrective action management. This made it easier for property managers to track and fix issues. As a result, Hard Rock International saw a 5% increase in global brand consistency.
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RizePoint helped ASI Food Safety, a small family-owned business, move from manual spreadsheets to a cloud-based quality management system. Auditors now save... hours per audit, work offline, and reduce errors with the Mobile Auditor app. Automated reporting and scheduling improved efficiency and client relationships. ASI gained full operational visibility and consistency, transforming their audit process and freeing up time for client success.
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ASI Food Safety used RizePoint, part of FranConnect, to replace manual audit processes. Before, auditors relied on spreadsheets and Excel,... which slowed reporting and caused errors. With RizePoint, audits are now cloud-based, allowing offline work, faster data access, and one-click reporting. Automated corrective actions and scheduling save hours for managers and auditors. ASI now delivers more consistent audits and better client service. The team spends less time on admin and more on building client relationships.
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Rita’s Italian Ice used FranConnect Sales to improve lead management and sales automation. They switched from a generic CRM to... FranConnect to nurture leads and close deals faster. The platform’s drip campaigns and dynamic email scheduling helped them reach more franchisee prospects. One campaign generated 44 responses in 10 minutes. Rita’s now tracks lead engagement and plans to expand FranConnect usage to connect more departments.
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FranConnect Sales Accelerator helped The Human Bean cut sales cycle time from six months to two weeks. The platform uses... automated SMS to engage leads and schedule appointments in real time. It filters and segments leads, so sales reps focus on the best prospects. The Human Bean saw big improvements in scheduling rate and lead funnel rate. The solution also reduced no-shows and improved lead quality. Over 300 locations now benefit from faster franchise development.
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ASI Food Safety used RizePoint to replace manual audit processes. Before, auditors relied on spreadsheets and Excel, which slowed reporting... and caused errors. With RizePoint, audits are now cloud-based and mobile, making data entry faster and more accurate. Automated corrective actions and one-click reporting save hours for managers and auditors. Scheduling and notifications are now streamlined. ASI can see audit data in real time, improving client relationships and audit consistency.
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RizePoint helped ASI Food Safety move from spreadsheets to a cloud-based quality management system. ASI needed a solution to handle... audits, scheduling, and reporting for their small team. RizePoint made audits easier, allowed offline work, and reduced errors. Automated corrective action notifications saved managers time. One-click reporting replaced hours of manual work. ASI improved customer relationships by providing faster, easier access to reports.
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Neighborly Brands used FranConnect to improve franchise operations and drive growth. The platform helped them track site visits, manage communication,... and boost franchisee engagement. Real-time dashboard data revealed areas for training, leading to better customer service. FranConnect enabled virtual site visits and streamlined document management. The system provided benchmarks and a framework for coaching franchise owners, especially during the pandemic.
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FranConnect Opener helped Happinest Brands cut the time it takes new franchisees to start earning revenue. The platform replaced spreadsheets,... giving a single source of truth and clear task tracking. Task dependencies in Opener triggered actions across legal and marketing, reducing internal emails. Franchisees now see what they need to do before training. Seasonal brands like Mosquito Hunters and Lawn Doctor can launch in as little as four weeks.
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FranConnect Opener helped Happinest Brands cut the time it takes for new franchisees to start earning revenue. The platform replaced... manual spreadsheets with a single source of truth for onboarding. Task dependencies and automated triggers reduced unnecessary emails and improved team coordination. Franchisees now see clear steps and deadlines, speeding up their path to training. Seasonal brands like Mosquito Hunters and Lawn Doctor can launch in as little as four weeks.
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FranConnect Sky and Lumin. ai helped Floor Coverings International boost lead closure rates by over 40%. The company automated appointment...scheduling and lead follow-up, reaching 100% of leads in under a minute. AI-driven text messaging and smart scheduling improved user experience and centralized information. Monthly leads increased by 100%, and administrative costs dropped due to greater efficiency. The CEO called it their highest ROI platform.
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Neighborly Brands used FranConnect to improve franchise operations across 28 brands. The platform helped track site visits, manage communication, and... boost franchisee engagement. Real-time dashboard data revealed gaps in customer service, leading to targeted training and better results. FranConnect enabled virtual site visits and streamlined document management. The system provided benchmarks and a framework for coaching franchise owners, especially during the pandemic.
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