FranConnect Franchise Software: Product updates, Customer stories, and Insights | 2026 Cuspera

FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with their learning management system, making training easier and boosting completion... rates. Centralized data allowed them to link training with performance and show ROI. The solution helped build a consistent, well-trained workforce as the franchise grew. Every location now delivers a reliable customer experience.
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FranConnect’s World Manager helped Snooze Australia improve employee training and communication. Snooze used the platform, called SCOPE, to connect over 500 employees in more than 80 stores. The Noti...ces feature replaced email for important updates, making sure staff read messages. Custom dashboards and Quick Links made it easy to find training, policies, and order forms. The platform let Snooze target messages to the right teams and keep management training consistent across all locations.
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FranConnect Royalty Manager helped Capriotti’s Sandwich Shop automate royalty management and sales reporting. The company needed to support rapid growth and reduce manual work. FranConnect streamline...d onboarding for new franchises and improved accuracy by replacing manual systems. The platform made it easy to track revenue, expenses, and performance. Capriotti’s now uses data to drive growth and support employees as they expand.
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FranConnect helped BrightStar Care align sales and marketing for better brand growth. BrightStar Care needed a franchise management solution to support franchisees and attract new ones. FranConnect p...rovided lead nurturing and reputation management tools. Franchisees gained visibility into customer feedback and could manage online listings in one place. BrightStar Care saw a 45% increase in online reviews and a 27% rise in average rating scores. The company improved SEO and marketing efficiency across its brand.
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Arby’s used InMoment to improve its guest experience program. The company faced stalled sales and weak marketing in the early 2000s. Arby’s refreshed its brand and menu, but its old guest experience ...assessment model was not effective. Arby’s had used RizePoint for internal operations reviews, but needed better guest insights. InMoment helped Arby’s bring more purpose to its guest experience program and support its brand resurgence.
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FranConnect helped Teriyaki Madness improve training and compliance across all locations. The platform integrated with their learning management system to streamline training and boost engagement. Ce...ntralized data allowed them to link training metrics with operational performance. Single sign-on increased training completion rates. The solution supported consistent, role-specific training and helped maintain high standards as the franchise grew.
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