Real-World Case Studies and Customer Success Stories with Document360

Document360 helped Panaya create an internal knowledge base for their sales team and host customer-facing documentation. Panaya switched from another... platform due to poor search and lack of versioning. Document360's strong search, workflow, and analytics features improved team collaboration and made finding information easy. Panaya migrated nearly 600 articles and received positive feedback from both customers and employees. The intuitive interface and customization options enhanced the user experience.
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Document360 helped Whatfix improve its customer experience by providing a robust knowledge base platform. Whatfix needed a reliable documentation site... to support customers and internal teams as it scaled. The company faced issues with downtime and limited flexibility using Confluence Server. Document360 offered a single platform for authoring and publishing, intuitive UI, and CMS features. This allowed Whatfix to create a documentation website that met both internal and customer needs.
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Document360 helped SafeBreach create a flexible, private user documentation site. SafeBreach needed a customizable, easy-to-use platform with strong integrations and... instant feedback. Previous tools were buggy, expensive, and hard to use. With Document360, SafeBreach made quick updates, managed workflows, and improved peer review. The intuitive interface encouraged staff to contribute and review content.
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Document360 helped Panaya improve their internal and customer-facing knowledge base. Panaya faced issues with their old platform, like poor search... and no version control. With Document360, they gained better search, analytics, and workflow features. Panaya migrated 600 articles and now 4,000 customers use their documentation monthly. Feedback from both customers and staff is positive, and usage of Document360 has grown across Panaya's teams.
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Document360 gave Mindful by Medallia full control over custom CSS and a better sidebar menu. Their old documentation tool added... unwanted HTML and lacked strong search and categories. With Document360, Mindful made a knowledge base for both internal and external users. The platform is flexible and affordable. Internal users now prefer Document360 over their old documentation stack.
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Document360 helped EasySend improve their documentation process. EasySend needed a central knowledge base for customers and employees. They switched from... Confluence to Document360 for better governance and up-to-date content. Document360's workflow, review reminders, and analytics made it easy to manage and update documents. EasySend migrated all technical documents and now uses the knowledge base for customer training and onboarding. Customers can self-serve and find answers quickly.
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Document360 helped Cascade improve knowledge base content creation. Cascade added 30% more articles to their knowledge base every quarter after... using Document360. The platform made it easy to update, review, and manage articles. Custom CSS and analytics features improved branding and content insights. The review and feedback tools helped Cascade keep content accurate and up to date.
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Document360 helped Cymulate improve customer support resolution time. Cymulate needed a better way to organize and share product documentation. Document360... offered easy content reuse, analytics, and a user-friendly editor. The team can now share links to exact information customers need. Internal usage by customer success teams increased drastically. Cymulate received great feedback from customers and staff.
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Document360 helped Abrigo manage and review documentation more efficiently. Abrigo's team needed a better way to organize and update nearly... 30 user manuals for their financial software. Their old PDF system was bulky and hard for customers to use. With Document360, Abrigo gained analytics, feedback tools, and easier workflows. Customers now find information faster, and Abrigo can update content quickly and track usage.
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Document360 helped The Savings Group build a single source of truth for compliance and process documentation. The company needed a... better way to store and access legal and federal guidelines as it grew. Document360 offered features like Microsoft Teams integration, a Chrome extension, and strong search tools. These made it easy for agents to find up-to-date information fast. The Savings Group now uses Document360’s analytics to track site usage and improve knowledge sharing.
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Document360 helped Helcim turn its help center into a learning hub. Helcim needed a better way for customers to find... answers on their own. Their old help site was hard to update and not easy to use. With Document360, Helcim made articles easier to read and added videos and guides. The new system saves time and money by automating updates. Customers can now find help faster and learn more on their own.
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Document360 helped Ajman University build a user-friendly knowledge base for students and faculty. The university wanted 24/7 IT support access... and fewer support tickets. Their old system was hard to use and not visually appealing. With Document360, they got an easy interface, better navigation, and custom design options. The new knowledge base led to a 30% drop in support calls.
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Document360 helped Ajman University improve technical support for users. The platform gave the team flexibility to resolve issues quickly and... accurately. The IT support team at Document360 was open to suggestions and upgrade requests. Ajman University benefited from better support and responsiveness.
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Document360 helped Mark-Taylor organize and update their standard operating procedures. Before, they used Microsoft SharePoint, which was hard to use... and had poor search. With Document360, their knowledge base is easy to navigate and update. Employees can find information fast. The analytics show which topics need updates. User adoption improved across 750 employees in 20 locations.
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Document360 helped Mark-Taylor improve their knowledge base. The platform is easy to use and has responsive customer support. Mark-Taylor found... Document360 engaging for their team. The solution made it easier for them to manage information. The customer praised the support and usability of Document360.
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Document360 helped View Inc improve customer onboarding. View Inc needed an easy-to-use documentation tool for their distributed team. Their old... system was slow and hard to manage. Document360 offered a simple interface, browser-based editing, and strong collaboration features. View Inc now spends less time educating new customers. Customers say the documentation is easier to understand.
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Document360 helps View Inc share documentation resources across multiple products. The platform makes it easy for teams to manage and... distribute knowledge. View Inc benefits from improved access to information for their products. Document360 supports better collaboration and knowledge sharing. This helps View Inc serve their customers more effectively.
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Document360 helped Avontus improve their knowledge base. The AI-powered search in Document360 worked better than Confluence. Elliot Newton, a Technical... Author at Avontus, shared this feedback. Avontus found Document360's features useful for their team. The solution made it easier for users to find information.
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Document360 helped Smadex improve their product by quickly adding new features. Smadex values the fast response from the Document360 team.... The product became more valuable to Smadex. The testimonial highlights the positive impact of Document360's support and feature updates.
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Document360 helped OpenTAS improve their oil and gas documentation. OpenTAS had problems with fragmented knowledge bases and hard-to-track document updates.... They chose Document360 for its Word Document Import, Article Revision, and AI Assistive Search features. These tools made it easy to import documents, track changes, and help customers find information. OpenTAS now delivers accurate and up-to-date documentation to their customers.
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Document360 helped SMARTSEER, a 10-member AI-driven SaaS startup, improve their customer support by centralizing all customer-facing documentation. SMARTSEER faced challenges... with outdated files, scattered formats, and limited access control using previous tools. With Document360, they enabled collaborative workflows, easy import of documents, and a more organized structure. The transition was smooth, and SMARTSEER found Document360 easy to adopt without needing customer support. This made their team appear more organized and professional to clients.
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Document360 helped Ascent Pro Support centralize their knowledge base for remote call center agents. The company needed a single place... for training manuals and documentation to support their trucking industry clients. They switched from Guru to Document360 for better affordability and powerful integrations. Features like the knowledge base widget, Microsoft Teams integration, Chrome extension, and Talk Desk integration made information easy to access. As a result, remote agents can quickly find and update information, improving support and efficiency.
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Document360 helped aixigo improve their customer-facing documentation for their BLOXX wealth management platform. Before Document360, aixigo struggled with poor navigation,... search, and feedback features on their old platform. With Document360, they used custom CSS, a table of contents, and an easy-to-use interface to organize content and make updates simple. Customers now give feedback directly on articles, and the documentation is easier to use. This led to better engagement and positive feedback from both customers and staff.
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Document360 helped HealthVerity create a secure, centralized knowledge base for their clinical data marketplace. HealthVerity needed to organize user guides... and training for their SaaS tools and data categories. Their old system using Google Docs caused version control and access issues. With Document360, HealthVerity now offers a private, easy-to-update knowledge base with secure logins and reader groups. This improved document access, security, and customer experience.
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Document360 helped Triton Digital move their documentation to the cloud. Triton Digital needed a better way to update and manage... user guides and tutorials for their audio streaming technology. Their old system was slow and hard to update. With Document360, they organized guides, allowed team collaboration, and used analytics to improve content. This made it easier for customers to find answers and built more trust in their products.
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Document360 helped HHAeXchange improve their documentation process for homecare agencies. The company needed a faster, more collaborative platform due to... new Electronic Visit Verification (EVV) regulations. Their old system, Adobe RoboHelp, was slow and hard to update. With Document360, HHAeXchange made quick, category-specific updates and improved content quality. The platform's health check metrics ensured information was easy to read and understand. This led to better support for their customers and faster updates.
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