Real-World Case Studies and Customer Success Stories with Document360

Document360 helped Panaya move their documentation to a new knowledge base. Panaya’s sales team now uses a private site to... access sales materials. The search function and analytics make it easy for both customers and employees to find information. Panaya migrated nearly 600 articles and now sees 4,000 customers use the documentation each month. Feedback from users highlights the improved experience and effective search.
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Document360 helped SafeBreach build a private, flexible user documentation site. SafeBreach switched from other tools due to bugs, poor support,... and slow content migration. With Document360, content migration took just two weeks. The platform's workflow, SSO integration, and feedback manager improved collaboration and review. Staff and customers now find the documentation easy to use and update. Analytics provide insights on usage and search trends.
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Cascade used Document360 to improve their knowledge base. They added 30% more articles every quarter after switching. The platform made... it easy to create, update, and manage user guides and FAQs. Features like custom CSS, analytics, SEO, and review tools helped the team. Cascade now uses data to target sales and marketing by region. They expect more customers to self-serve, reducing support workload.
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Whatfix switched from Confluence Server to Document360 to improve its documentation site. The team migrated over 300 articles in two... months with help from Document360. Customers and internal teams now use the knowledge base more, and viewership rises every week. Feedback features and analytics help Whatfix quickly address customer needs. The new platform makes it easier for customers to self-serve and reduces support requests.
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Document360 gave Mindful by Medallia full control over their knowledge base design. The team used custom CSS and a sidebar... menu to make content easy to find. AI-powered search and analytics helped both internal and external users access information quickly. The support team now shares documentation links more often. Mindful uses the site for onboarding and customer support.
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EasySend used Document360 to improve their product documentation process. They moved from Confluence to Document360 for better content governance and... easier updates. The workflow feature helped ensure high-quality, up-to-date articles. EasySend’s public knowledge base now helps customers and employees learn the platform faster. Customer feedback and analytics guide content updates and localization.
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Document360 helped Panaya improve their internal and customer-facing knowledge base. Panaya faced issues with their old platform, like poor search... and no version control. With Document360, they gained better search, analytics, and workflow features. Panaya migrated 600 articles and now 4,000 customers use their documentation monthly. Feedback from both customers and staff is positive, and usage of Document360 has grown across Panaya's teams.
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aixigo used Document360 to build a branded knowledge base for their wealth management software. They needed a platform that was... easy to organize, simple to use, and allowed customers to give feedback. Document360 let them customize the look, organize articles, and manage feedback easily. After switching, aixigo saw more customer feedback and a steady rise in platform users. Their knowledge base now helps sales teams and supports customer engagement.
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HealthVerity used Document360 to host its clinical knowledge base securely. The company needed a platform with strong access controls and... easy updates for customer-facing documentation. Document360 provided private knowledge base access, reader groups, and homepage customization. HealthVerity improved document organization, version control, and security. The solution enabled segmented access for clients and supported compliance needs.
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Cymulate used Document360 to improve customer support resolution time. They needed a better way to organize and share product documentation.... Document360’s content reuse, analytics, and glossary features made updates faster and navigation easier. The customer support team now resolves queries much faster and shares precise information with customers. Internal feedback and customer satisfaction have increased since adopting Document360.
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Document360 helped SMARTSEER, a 10-member SaaS startup, centralize all customer-facing documentation. Before Document360, SMARTSEER struggled with outdated files and scattered... formats, making support difficult. The team adopted Document360 for its collaborative workflows, easy import of multiple formats, and organized structure. Customers now find information faster, and engagement with the knowledge base has increased. Positive feedback shows customers get what they need without extra support calls.
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Document360 helped Triton Digital move from a manual, self-hosted documentation process to a cloud-based knowledge base. The new system made... it easy to update user guides and organize content for customers. Multi-user editing and analytics improved collaboration and content quality. Customers now find answers faster and need less support. Triton Digital saw fewer support calls and built more trust with their users.
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Document360 helped Université d'Ajman cut IT support calls by 30%. The university needed a 24/7 knowledge base for students and... faculty. Their old system was hard to use and lacked features. With Document360, they built an easy-to-use, searchable knowledge base. Students and staff now find answers faster. Analytics from Document360 show key usage trends.
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Ajman University used Document360 to build a structured knowledge base for students and staff. Before, users struggled to find IT... help and support calls were high. Document360 made it easy to create, update, and organize help articles. The new system improved navigation and let users find answers fast. After launch, IT support calls dropped by 30%. Staff and students found the knowledge base very helpful and easy to use.
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Ajman University used Document360 to build a knowledge base for students and faculty. The new system made it easier to... find information and improved the look of their help articles. After launching Document360, support calls to the IT helpdesk dropped by 30%. Students and staff found the knowledge base helpful and easy to use. Document360 analytics showed which articles and keywords were most popular.
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Document360 helped Ajman University improve technical support for users. The platform gave the team flexibility to resolve issues quickly and... accurately. The IT support team at Document360 was open to suggestions and upgrade requests. Ajman University benefited from better support and responsiveness.
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Document360 helped Abrigo move from bulky PDF manuals to an online knowledge base. The new system made it easier for... customers to find information and for the team to update content. Abrigo saw a 30% increase in readership over two years. Analytics and feedback tools gave insights into what customers needed. Internal support teams now use the knowledge base to help customers faster.
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Document360 helped Helcim turn its help center into a learning hub. Helcim saw a 10–20% increase in knowledge base usage,... reaching 12,000 views per month. The average customer handle time dropped by up to 8 minutes. Document360's features made content easier to create, organize, and update. Customers now find answers faster and give positive feedback.
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Document360 helped The Savings Group create a single source of truth for compliance-critical information. Before, agents struggled to find and... update key documents stored on shared drives. With Document360, teams now access guidelines and procedures instantly using features like keyword search and Chrome extension. The company tracks usage with built-in metrics. The new knowledge base supports rapid growth and easier onboarding for new agents.
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