Real-World Case Studies and Customer Success Stories with DITAworks Webtop

*instinctools built a full ecommerce ecosystem for a French eyewear company. The company faced big challenges during COVID-19 and needed to adapt fast. They started with a mobile app for sales assist...ants, then added a customer shopping app and new website on Shopify. The solution included four staff apps and one customer app, all with a shared backend. This helped the company grow from 8 to 24 stores across France.
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*instinctools helped Helvar replace an outdated 924 touch panel with a new digital lighting control system in three months. Helvar wanted a modern solution for smart, AI-powered lighting control. The... project included a web app for engineers to design building lighting interfaces and an Android app for end users to customize room lighting. The new product offered a user-friendly, feature-rich interface with unlimited customization. This helped Helvar expand its market reach and stay ahead in intelligent lighting innovation.
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DITAworks Webtop helped a large Danish manufacturer move from outdated DITA-based software to a modern tech documentation management system. The company faced challenges with limited features, inflex...ible search, and poor content management. DITAworks Webtop offered strong content reuse, flexible architecture, and secure infrastructure. The solution sped up document operations by up to 14% and cut translation costs by 11%. The client now manages technical documentation more efficiently and meets high quality and security standards.
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Instinctools built a web app for Bleichert, a manufacturer of warehouse driverless forklift systems. Bleichert wanted to help SMB customers with easy-to-use software for robotics. The challenge was t...hat existing software was too complex and not fit for small spaces. Instinctools created an MVP web app in seven weeks. The app has a simple interface, fast response, and supports real-time robot updates. This helped Bleichert show their new solution at LogiMat and reach more SMB clients.
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AI multi-agent system helped a US online store handle over 5,000 daily support requests. The store used AI agents for ticket triage, categorization, and prioritization. This cut support request proce...ssing time by 4 times. First-response time improved by 75%. The store did not need to hire more support staff. AI agents ensured fast, consistent, and scalable customer support.
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Odoo CRM replaced a slow, home-grown CRM for a Polish built-in furniture manufacturer and retailer. The old system caused delays, poor website experience, and lacked key features like lead tracking a...nd multi-language support. Instinctools migrated the company to Odoo CRM with loyalty and rewards features. The new system saved about $600,000, increased lead-to-order conversion from 1.4% to 3%, and boosted customer retention by 10%.
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*instinctools built a mobile taxi booking app for an Italian transportation company. The company wanted to stand out in a crowded market with user-friendly features and advanced AI-driven customer su...pport. The app included real-time tracking, customizable ride options, and a smart conversational AI chatbot. After launch, 78% of customer support requests were resolved without human help. Operational costs dropped 24% below the industry average.
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Travel Ally, an AI-powered virtual assistant, replaced a rule-based chatbot in a travel planner app. The digital travel and hospitality agency wanted to offer hyper-personalization and better custome...r experience. Instinctools used Amazon S3, Lambda, Athena, SageMaker, and Bedrock to build a multi-agent AI system. The new assistant helped users book, plan, and adjust trips in real time. The agency saw a 15% increase in booking conversions and annual retention rose from 28% to 41%.
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*instinctools built a custom web app for Core Sash Windows, a British construction company. The company faced slow order processing, manual price estimates, and poor customer visibility. *instinctool...s created an internal portal with drawing tools, instant price calculation, and a customer portal for order tracking. The new system improved workflows and made customer service faster and clearer. This helped Core Sash Windows deliver a better experience to their customers.
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*instinctools built an NFT marketplace platform for IPwe. The goal was to make the patent market more open and easy to use. The team created a web app with secure transactions, dashboards, and user a...ccounts. They added a Smart Pool system for managing groups of patents. After launch, IPwe saw a 34% increase in annual revenue and a 47% rise in B2B clients. The platform also reduced risks in global patent sales and purchases.
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*instinctools helped an EdTech company with a custom SaaS LMS. The company faced many bugs, slow development, and high maintenance costs. *instinctools provided senior QA engineers and frontend devel...opers. They set up manual and automated testing. The company found 40 times more bugs early, sped up development cycles by 5 times, cut error fixing costs by 160 times, and lowered maintenance costs by 16%. The LMS became more stable and user-friendly.
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*instinctools built a custom API integration platform for a US-based real estate startup. The company struggled with manual data processing, wasting up to 30 hours per employee each month. *instincto...ols automated workflows using AWS Step Functions, EventBridge, and other tools. The solution cut data processing costs by 60%. Employees now save up to 30 hours monthly. The new system is scalable and easy to expand.
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Instinctools upgraded a Czech bank's chatbot with GPT-4 and voice assistant features. The bank wanted to improve customer support and meet rising user expectations. Instinctools deployed a private GP...T-4 instance in the bank's Azure environment for secure, compliant AI. The new solution increased 30-day retention by 7%, Net Promoter Score by 34%, and first contact resolution by 60%. The chatbot now handles over 100,000 users and processes thousands of queries per second.
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*instinctools modernized a UAE marketing agency's WordPress website. The old site was slow, insecure, and hard to update. The team upgraded WordPress, improved security, and added new plugins like Ni...troPack. Web page creation time was cut in half. Google PageSpeed Insights score jumped from 32 to 92. Core Web Vitals for desktop improved: LCP dropped from 4.5 to 2 seconds, INP from 600 to 200 ms, and CLS from 0.3 to 0.1.
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GateOne from *instinctools helped Mercedes-Benz Group AG build a web-based user support platform for their global procurement system, GLOBUS. The challenge was to educate users worldwide and support ...content creators with a flexible, multilingual solution. The team used GateOne’s CMS to enable easy content management and localization. After 5 months, Mercedes-Benz saw a 93% improvement in usage of their new procurement solution. The platform streamlined content creation and made employee training faster.
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Bonnet used *instinctools to build an MVP mobile app for EV charging. The app connects 16 car models to 65,000 charging points across Europe. It lets users find, navigate to, and pay for charging spo...ts. The solution integrated Stripe for payments and real-time server sync for charging status. Bonnet connected 17+ charging networks and raised funds from top investors after launch.
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VIRTUES® by *instinctools helped CANet connect patients, clinics, and research centers in Canada. The platform enabled 78% of cardiac check-ups to be done remotely. CANet saw a 21% drop in cardiac-re...lated emergency hospitalizations. Patients gained better control of their health data. Clinics and research centers improved data sharing and monitoring. The solution made cardiac care more efficient and accessible.
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instinctools built a blockchain-based energy trading platform for Lition. The platform lets renewable energy producers and households trade energy directly. Customers in over 30 German cities save up... to 20% on their monthly energy bills. Producers earn up to 30% more profit. The solution is available to 41 million households in Germany. Lition praised instinctools for advanced coding and reliable delivery.
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*instinctools used Azure ML and Power BI to help a Canadian clothing retailer improve demand forecasting. The company moved from Excel-based models to machine learning. Forecast accuracy increased fr...om 23% to 92%. Stockouts dropped to 10%. Overstock stayed within 5%. The new system automated forecasting and made insights easy to see.
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Instinctools performed a quality assurance audit for a Swedish fintech company offering SaaS expense management. The company faced rising support tickets, slow feature releases, and poor QA processes.... Instinctools ran an in-depth audit, reviewed tools like Jira and Confluence, and found disorganized testing and outdated tools. They standardized QA management, integrated systems, and set documentation standards. As a result, feature releases sped up by 26%, customer support costs dropped by 33%, and CSAT rose by 16%.
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*instinctools built a SaaS quality management system (QMS) for a leading maritime software provider. The client wanted to replace paper-based workflows that caused delays, errors, and compliance risk...s. The new QMS digitized document management, automated workflows, and improved compliance with maritime standards. The solution used Microsoft Azure and M-Files for secure, centralized access and audit trails. This helped the provider win new customers and streamline quality processes for maritime enterprises.
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*instinctools helped a global SaaS CX company modernize its personalization engine. The company faced issues with an outdated AngularJS frontend that did not match their React tech stack and made mai...ntenance hard. *instinctools migrated the frontend from AngularJS to React, improving flexibility and performance. The client saw easier maintenance and faster design tasks. The project finished on time and within budget, with the client noting low churn rates and a growing customer base.
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Instinctools used AI agents to help a US-based online store handle customer support. The store had over three million shoppers and faced up to 10,000 support requests daily. Manual ticket handling ca...used slow response times and errors. Instinctools built a microservices-based AI system for real-time ticket triage and consistent categorization. The solution made support request processing four times faster and improved first-response time by 75% without hiring more staff.
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*instinctools built a live translation app for an Australian startup. The challenge was to create an "Uber for interpreters" with a fast search system for language, rating, and price. The team used a... task router and Scrum to manage changing requirements and development. The app connected users to live interpreters and let users rate them after calls. The app launched for the Rio 2016 Olympics and reached 6.6 million users in its first month.
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Instinctools migrated Neo Medical from Google Workspace to Microsoft 365. Neo Medical needed a secure, unified, and scalable IT environment as they grew. Instinctools used MigrationWiz to automate th...e migration in stages, ensuring no downtime. The new setup reduced operating expenses by 50%. Neo Medical now has better security and seamless collaboration.
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Instinctools built a web app for SpexAI, an AgTech startup. SpexAI wanted to automate plant monitoring in large greenhouses for medical cannabis. The goal was to replace manual labor, spot plant heal...th issues early, and ensure compliance with THC limits. Instinctools created a user-friendly app that visualizes data from smart sensors and AI. The solution helped SpexAI streamline plant care and support real-time analytics for better farm management.
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*instinctools used n8n for rapid prototyping to help a French SaaS startup build a recruitment-focused software demo. The startup needed to validate their applicant tracking system idea and impress i...nvestors quickly. With AI-driven development, *instinctools delivered a clickable prototype in 4 days, not weeks. This approach cut demo development costs by 60%. The solution included key integrations for French labor compliance and data privacy.
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Instinctools built an autonomous AI sales representative for an Australian consulting company. The company struggled to integrate Microsoft Copilot Studio with their diverse software stack. Instincto...ols created a custom AI agent that worked across Outlook, Teams, HubSpot, Jira, and more. The solution helped the company process 20% more leads. Upselling and cross-selling increased by 19%. Cost per lead dropped by 15%.
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